A TSP*RervationCounter charge, TRAVEL RESERVATION 877-283-5585 charge, or similar entry on a credit card, debit card, or bank statement usually relates to a prepaid hotel booking made through Reservation Counter. The word “Rervation” is commonly displayed without the first “es” because merchant descriptions can be shortened or transmitted with legacy wording.
Reservation Counter is an independent third-party hotel-booking service and part of TravelPass Group. The charge may show Reservation Counter instead of the hotel because Reservation Counter collected the prepaid reservation amount and arranged the lodging with a hotel or travel supplier.
What Is the TSP*RervationCounter Charge?
The transaction may represent:
- A prepaid hotel reservation
- A reservation made through ReservationCounter.com
- A booking completed by a Reservation Counter telephone agent
- A hotel booking reached through a search engine or affiliate link
- A reservation made by another authorized cardholder
- A cancellation or change fee allowed by the booked rate
- A pending authorization followed by a completed hotel charge
- A duplicate or incorrectly processed reservation
- An unauthorized use of the card
The charge normally does not represent:
- A recurring travel membership
- A direct hotel charge in every case
- An airline ticket merely because the word travel appears
- Proof that the hotel is located in Washington
What Does 877-283-5585 Mean?
The telephone number 877-283-5585 has historically appeared in Reservation Counter and related hotel-booking statement descriptors.
Examples include:
- TSP*RervationCounter 877-283-5585 WA
- TSP*ReservationCounter 877-283-5585
- TRAVEL RESERVATION 877-283-5585
- POS DEBIT TRAVEL RESERVATION 877-283-5585
- CHECKCARD TSP*RervationCounter
- TSP TRAVEL 8772835585
- TSP*HOTELSONE.COM 877-283-5585
The number is useful as a historical identification clue, but it is not Reservation Counter’s currently published primary support number.
Reservation Counter’s current official customer-support number is:
Use the current official number or Reservation Counter’s website rather than relying on an old telephone number copied from a bank statement.
What Does TSP Mean in the Descriptor?
Reservation Counter’s current public pages do not provide a clear official definition for the `TSP` prefix.
It may be:
- A legacy merchant prefix
- A payment-processing identifier
- A travel-supplier or booking-system abbreviation
- Wording retained from an older merchant account
Do not assume that every merchant beginning with `TSP` is Reservation Counter. Use the complete descriptor, phone number, amount, and booking details.
Is Reservation Counter the Hotel?
No. Reservation Counter describes itself as an independent third-party hotel-booking provider.
This means:
- It is not the hotel’s official reservations department
- It can book rooms offered by hotels and travel suppliers
- It may collect the full reservation payment
- The hotel may receive the booking through another supplier system
- The hotel may be unable to cancel or refund the prepaid transaction directly
The hotel can often:
- Confirm whether a reservation exists
- Confirm the stay dates and guest name
- Provide the hotel’s internal confirmation number
- Explain check-in requirements
- Identify separate incidental charges
The hotel may not be able to:
- Refund money collected by Reservation Counter
- Override a nonrefundable third-party rate
- Change the reservation without authorization from the booking provider
- Apply hotel-direct cancellation policies
- Issue loyalty points or hotel-direct benefits
Why Did Reservation Counter Charge the Full Amount?
Reservation Counter commonly handles prepaid hotel reservations.
The total reservation price can include:
- The room rate
- Tax-recovery charges
- A service fee
- A facilitation fee
- Applicable taxes on Reservation Counter’s services
This can cause the charge to:
- Post immediately after booking
- Appear weeks or months before the stay
- Be higher than the hotel’s advertised base room rate
- Use Reservation Counter’s name rather than the hotel name
Review the booking confirmation for:
- Room subtotal
- Taxes and tax-recovery charges
- Service or booking fees
- Total reservation price
- Cancellation deadline
- Nonrefundable terms
Why Does the Descriptor Say WA?
A statement may include `WA`, even though Reservation Counter’s current headquarters is in Utah.
The location in a merchant descriptor may reflect:
- A historical merchant-account location
- A payment-processing location
- A travel supplier’s billing record
- Legacy statement data
It does not prove:
- The hotel was in Washington
- The card was physically used in Washington
- The cardholder traveled to Washington
Reservation Counter’s current headquarters is:
4700 W Daybreak Parkway
Suite 100N
South Jordan, UT 84009
How to Identify the Hotel Behind the Charge
Follow these steps:
- Copy the complete descriptor from the card or bank statement.
- Record the amount, transaction date, and whether it is pending or completed.
- Search every email account for Reservation Counter.
- Search for ReservationCounter.com, hotel reservation, itinerary, booking confirmation, and the exact charged amount.
- Check spam, promotions, deleted, and archived email folders.
- Review browser history from the date of the transaction.
- Ask family members and other authorized cardholders.
- Use Reservation Counter’s official My Reservation page.
- Call current official support when the booking cannot be located online.
- Call the hotel using the number on its official website.
- Ask the hotel to search by guest name and arrival date.
- Ask Reservation Counter for the hotel or supplier confirmation number.
Do not publicly post:
- The itinerary number
- The complete hotel confirmation number
- The traveler’s full name
- Upcoming stay dates
- The guest’s email or phone number
- Loyalty-program numbers
- Card digits or transaction references
How to Check a Reservation Online
Reservation Counter currently provides a My Reservation portal.
Use:
View or cancel a Reservation Counter booking
Enter the booking information requested from the confirmation email.
The reservation page may allow you to:
- View the hotel
- Review stay dates
- Check the guest name
- Review the cancellation policy
- Cancel an eligible reservation
If the required information is missing, call:
Do not use a reservation lookup page reached through an unsolicited email, text message, advertisement, or browser popup.
How to Confirm the Booking With the Hotel
Even when Reservation Counter shows the booking, contact the hotel directly before travel.
Ask the hotel to confirm:
- The guest name
- Arrival and departure dates
- Room type
- Number of guests
- The hotel’s internal confirmation number
- Whether the room and taxes are prepaid
- What deposit or card authorization is required at check-in
- Whether breakfast, parking, resort fees, or other amenities are included
Use the phone number on the hotel brand’s official website rather than a number displayed in a sponsored search result.
The hotel’s confirmation number can differ from Reservation Counter’s itinerary number.
How to Cancel a Reservation Counter Booking
Cancellation eligibility depends on the specific hotel, room rate, and supplier rules.
To cancel:
- Find the confirmation email.
- Read the cancellation policy at the bottom of the confirmation.
- Note the exact deadline and time zone.
- Open the official My Reservation page.
- Cancel online when the option is available.
- Call 1-833-372-2839 if online cancellation is unavailable.
- Request a cancellation number.
- Request written confirmation.
- Save screenshots, emails, and call details.
- Contact the hotel to confirm that the booking was canceled in its system.
Do not assume that:
- Calling the hotel automatically cancels the third-party booking
- Sending an email before the deadline completes cancellation
- Removing the card from an account cancels the reservation
- Disputing the card charge cancels the hotel room
What Is the Cancellation Deadline?
Reservation Counter says hotel cancellation windows vary and are commonly 24–72 hours before arrival.
The exact booking may be:
- Fully refundable before a stated deadline
- Refundable with a penalty
- Nonrefundable from the time of booking
- Subject to a one-night penalty
- Subject to the full reservation amount after the deadline
Always use the policy in the confirmation email rather than relying on a hotel’s general website policy.
A third-party rate can have different terms from a room booked directly with the hotel.
Is the Reservation Counter Service Fee Refundable?
Reservation Counter states that the hotel-booking service fee included in the total is nonrefundable.
This means a cancellation refund may not equal the full amount originally charged, even when the room portion is refundable.
Ask support for a written breakdown showing:
- Refundable room amount
- Refundable tax-recovery amount
- Nonrefundable service or booking fee
- Hotel or supplier penalty
- Total refund expected
How to Request a Refund
To request a refund:
- Locate the booking confirmation and cancellation policy.
- Cancel within the allowed period when possible.
- Request a cancellation number.
- Ask for the refundable amount in writing.
- Ask whether any service fee is excluded.
- Ask when the refund will be submitted.
- Ask which payment method will receive the credit.
- Save every email and support-case reference.
- Monitor the original card or bank account.
A cancellation confirmation does not always mean the full amount will be refunded.
A refund may be reduced by:
- A nonrefundable booking service fee
- A hotel cancellation penalty
- A nonrefundable room rate
- A late-cancellation or no-show charge
- A partial stay or shortened reservation
What If the Reservation Is Nonrefundable?
A nonrefundable booking can be difficult to cancel without losing the payment.
Still contact Reservation Counter when:
- The hotel canceled the reservation
- The hotel cannot find the booking
- The room type was materially different
- The booking dates or guest information are incorrect
- A duplicate booking was created
- The card was charged without authorization
- A documented emergency may qualify for an exception
Ask whether:
- The hotel or supplier will authorize an exception
- The booking can be moved to another date
- A partial refund or travel credit is available
- The charge includes a refundable portion
Do not claim an unauthorized transaction merely because the rate was nonrefundable or more expensive than expected.
What If the Hotel Cannot Find the Reservation?
Take these steps:
- Confirm the hotel name and address in the Reservation Counter email.
- Confirm the guest name and travel dates.
- Ask the hotel to search using the supplier confirmation number.
- Call Reservation Counter while you can still reach the hotel.
- Ask Reservation Counter to reconfirm the reservation with the property.
- Request written confirmation of the hotel’s internal number.
- Record the names of the representatives involved.
- Do not cancel and rebook until you understand the existing reservation status.
When travel is imminent, ask Reservation Counter what assistance is available if the hotel refuses the booking.
Why Are There Two Hotel-Related Charges?
Two transactions can represent:
- A Reservation Counter prepaid room charge and a hotel incidental hold
- A pending authorization and the completed transaction
- Two separate room reservations
- Two rooms on the same stay
- A failed payment followed by a successful retry
- A Reservation Counter charge and a hotel resort fee
- A prepaid reservation and parking or breakfast charged by the hotel
- An actual duplicate booking
- Repeated unauthorized activity
At check-in, hotels may request a separate card authorization for:
- Incidentals
- Security deposit
- Resort fees
- Parking
- Meals
- Room damage
That temporary hotel authorization is separate from the Reservation Counter prepaid amount.
What Is a Pending Reservation Counter Charge?
A pending entry may be:
- A temporary authorization
- A reservation awaiting final processing
- A failed transaction that may disappear
- The first stage of a completed prepaid booking
A pending charge may:
- Post for the same amount
- Change when it settles
- Disappear after several business days
- Be replaced by a completed charge
Do not book a second room solely because the first card entry is pending. Confirm whether a reservation was created.
Why Is the Charge Higher Than the Hotel Rate?
Possible reasons include:
- Taxes
- Tax-recovery charges
- Reservation Counter’s service or facilitation fee
- More than one night
- More than one room
- A different room type
- Currency conversion
- A foreign transaction fee charged by the bank
Compare:
- The advertised nightly rate
- The booking subtotal
- Taxes and recovery charges
- Service fees
- The final total authorized at checkout
The room rate shown on the hotel’s own website after booking may differ from the third-party rate already purchased.
Current Reservation Counter Contact Information
- Current customer support: 1-833-372-2839
- Support availability: 24 hours a day, seven days a week
- Support email: support@reservationcounter.com
- Official contact page: Reservation Counter Contact
- My Reservation: View or cancel a booking
- Terms and conditions: Review Reservation Counter booking terms
- Headquarters: 4700 W Daybreak Parkway, Suite 100N, South Jordan, UT 84009
The descriptor number `877-283-5585` is a historical identification clue. Use the currently published support number for booking assistance.
TravelPass Group Corporate Information
Reservation Counter is part of TravelPass Group.
TravelPass Group publishes:
- Corporate address: 4700 W Daybreak Parkway, Suite 100N, South Jordan, UT 84009
- Corporate telephone: 1-801-562-4555
- Corporate website: TravelPass Group
Use Reservation Counter customer support rather than the TravelPass corporate office for:
- Booking lookup
- Cancellation
- Hotel confirmation
- Refund status
- Card-charge identification
Historical Consumer-Protection Context
In 2017, Reservation Counter, TravelPass Group, and a related company settled Federal Trade Commission allegations involving hotel-booking advertising and call-center disclosures.
The FTC alleged that certain consumers were led to believe they were dealing directly with hotels and were not adequately informed that the card would be charged immediately.
Reservation Counter’s current website now:
- Describes itself as independent
- Publishes a hotel non-affiliation disclaimer
- States that it is operated by TravelPass Group
- Explains that prepaid bookings can be charged by Reservation Counter
Historical regulatory action does not prove that a current charge is unauthorized. Verify the individual reservation and payment.
What If I Thought I Was Calling the Hotel?
Review:
- The website or search result used
- The telephone number called
- The confirmation email sender
- The company name on the receipt
- The cancellation policy read during booking
Contact Reservation Counter and explain:
- What hotel you intended to contact
- Which website or telephone number you used
- What the agent said
- Whether you understood that the booking was through a third party
- What resolution you are requesting
Save screenshots, search results, emails, receipts, and call records.
What If I Never Made a Hotel Reservation?
If neither you nor another authorized person recognizes the charge:
- Save the complete descriptor, amount, and date.
- Confirm whether the transaction is pending or completed.
- Search all email accounts for a reservation confirmation.
- Ask family members and other authorized cardholders.
- Contact Reservation Counter using its current official number.
- Ask whether a booking can be located using limited identifying information.
- Do not email a full card number.
- Lock the card if additional unfamiliar charges appear.
- Call the number printed on the card or official bank statement.
- Report the payment as unauthorized if no legitimate booking exists.
- Ask whether the card should be replaced.
A legitimate travel company can still appear in an unauthorized card transaction.
Credit Card and Debit Card Dispute Guidance
Contact the financial institution promptly when:
- No reservation can be identified
- The card was used without permission
- A duplicate completed charge is not corrected
- The merchant cannot locate the payment
- A promised refund is not received
- The charge continued after a confirmed cancellation
Official consumer resources include:
- CFPB credit-card dispute guidance
- FTC credit-card billing guidance
- CFPB unauthorized bank and debit transaction guidance
A disagreement about cancellation terms is different from a transaction the cardholder never authorized. Describe the issue accurately to the issuer.
Watch Out for Fake Hotel and Reservation Support
Travel searches can display sponsored advertisements and unofficial telephone numbers above the hotel’s official listing.
Use:
- Reservation Counter’s official website
- The current number published on that website
- The hotel brand’s official website
- The telephone number printed on the payment card
Never provide an unexpected caller or website with:
- The full payment-card number
- The CVV or PIN
- Online-banking credentials
- A one-time authentication code
- Remote access to a device
- Gift-card numbers
- Cryptocurrency
- A second payment supposedly required to release a refund
Consumer Reports and Experiences
There are currently zero visible cardholder reports on this ChargeOnMyCard.com page.
No COMC visitor has yet supplied:
- The exact Reservation Counter descriptor
- The hotel or destination
- The charged amount
- Whether the booking was prepaid
- Whether the traveler believed the booking was direct with the hotel
- Whether cancellation was attempted before the deadline
- Whether the booking service fee was withheld
- Whether a refund was received
- How the bank resolved an unauthorized transaction
ChargeOnMyCard.com cannot access Reservation Counter bookings, hotel systems, payment records, refunds, cards, or bank disputes.
Frequently Asked Questions About 877-283-5585 Charges
What is TSP*RervationCounter on my credit card?
It usually identifies a prepaid hotel reservation made through Reservation Counter, an independent third-party hotel-booking service.
Why is Reservation misspelled as Rervation?
Merchant descriptions are often shortened or transmitted using older abbreviated wording. The misspelling has appeared in historical Reservation Counter statement descriptors.
What is travel reservation 877-283-5585?
It is a historical hotel-booking descriptor associated with Reservation Counter and related travel-booking transactions.
Is 877-283-5585 the current Reservation Counter number?
It is an older statement and routing number. Reservation Counter currently publishes 1-833-372-2839 for customer support.
Why did Reservation Counter charge me instead of the hotel?
Reservation Counter may collect the total prepaid reservation amount and arrange payment with the hotel or travel supplier.
Why is the amount higher than the room rate?
The total may include taxes, tax-recovery charges, service fees, facilitation fees, multiple nights, or multiple rooms.
How do I find the hotel?
Search for the confirmation email, use the official My Reservation page, or call current support.
How do I cancel?
Review the cancellation policy in the confirmation, cancel through My Reservation or current support, and save written confirmation.
Can the hotel cancel it?
The hotel may confirm the booking but often cannot refund or modify a prepaid third-party reservation. Contact Reservation Counter as well.
Is the booking refundable?
It depends on the booked rate and cancellation deadline. Some reservations are fully or partially refundable, while others are nonrefundable.
Is the service fee refundable?
Reservation Counter says the hotel-booking service fee included in the total is nonrefundable.
Why did the hotel charge my card too?
The hotel may place a separate authorization for incidentals, resort fees, parking, meals, or security deposits.
What if the hotel cannot find my reservation?
Contact Reservation Counter immediately and request the hotel’s internal or supplier confirmation number.
What if I never booked a hotel?
Contact Reservation Counter and the card issuer promptly. Report the charge as unauthorized if no legitimate reservation can be identified.
Can ChargeOnMyCard.com cancel the booking?
No. ChargeOnMyCard.com cannot access Reservation Counter, hotel, refund, card, or bank systems.
Related Travel and Charge Guides
- Traveloka 3DS Charge on Credit Card or Bank Statement
- TLG TRVLADV Travelers Advantage Charge
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
The Traveloka guide covers a separate travel-booking and payment-verification descriptor. The broader unrecognized-charge guide explains how to obtain expanded merchant details and protect the payment account.
Help Other Cardholders Identify the Charge
If you saw TSP*RervationCounter, TRAVEL RESERVATION 877-283-5585, or another variation, please share what the payment represented.
Helpful details include:
- The descriptor format without private references
- The general amount
- Whether it was pending or completed
- Whether a Reservation Counter email was found
- Whether the hotel confirmed the room
- Whether the booking was refundable
- Whether cancellation occurred before the deadline
- Whether the service fee was withheld
- Whether a refund was received
- How the issuer handled an unauthorized charge
Do not post guest names, itinerary numbers, hotel confirmation numbers, upcoming travel dates, card numbers, transaction references, account emails, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, hotel-booking, third-party travel, prepaid reservation, address, telephone-number, and bank-statement descriptors using current official merchant resources, booking terms, transaction clues, consumer-protection records, and visible cardholder reports.
We distinguish Reservation Counter’s verified current service and support information from historical descriptor details such as 877-283-5585, and we distinguish authorized booking disputes from genuinely unauthorized transactions.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Reservation Counter, ReservationCounter.com, TravelPass Group, Reservation Desk, any hotel, hotel brand, travel supplier, Expedia Partner Solutions, cardholder, bank, credit union, card network, payment processor, acquiring bank, or financial institution. This article is provided for informational purposes only and is not financial, legal, travel, booking, refund, cancellation, privacy, dispute, or fraud-prevention advice. Contact Reservation Counter, the applicable hotel, and the financial institution directly regarding a specific transaction.
