An FYE BACKS, FYEBACKS, FYE BACKSTAGE, or TLG*FYE charge on a credit card, debit card, or bank statement usually relates to the automatically renewing FYE Backstage Pass VIP membership.
FYE currently advertises Backstage Pass VIP at $13.99 per month after a seven-day trial. Older or legacy memberships may show a different amount, including the frequently searched $11.99 charge. Verify the membership’s enrollment date, renewal rate, and complete transaction wording before disputing it.
What is FYE Backs charge?
FYE Backs charge usually identifies a recurring payment for FYE’s Backstage Pass VIP membership.
The charge may appear because:
- You enrolled at an FYE retail-store checkout
- You activated a Backstage Pass VIP trial
- The trial ended and converted to paid membership
- The membership renewed for another month
- Another authorized cardholder enrolled
- A previous membership was never fully canceled
- The membership renewed after a card replacement or account update
- The same payment appears as both pending and completed
- The transaction was duplicated
- The card was used without authorization
A normal FYE merchandise purchase may display different merchant wording. The word `BACKS` is a strong clue that the transaction involves Backstage Pass.
What is FYE Backs charge on debit card?
FYE Backs charge on a debit card usually means the debit card or connected checking account was selected as the billing method for Backstage Pass VIP.
Because a debit-card payment removes funds directly from a bank account, check:
- The transaction date
- The membership-renewal date
- Whether the charge is pending or completed
- Whether an FYE purchase or membership enrollment occurred during the previous week
- Whether another household member used the debit card
- Whether FYE sent a trial, activation, renewal, or cancellation email
Contact FYE’s membership department before disputing a recognized enrollment. Contact the bank promptly when no authorized membership can explain the transaction.
What is FYE Backs on my bank statement?
FYE Backs on a bank statement is commonly associated with FYE Backstage Pass VIP rather than a specific movie, record, collectible, or merchandise order.
The statement may shorten the description and omit the full membership name.
Look for:
- FYE BACKS
- FYEBACKS
- FYE BACKSTAGE
- FYE BACKSTAGE PASS
- FYE BACKSTAGE VIP
- FYE BACKS 877-351-2131
- FYE VIP
- TLG*FYE
- TLG FYE
FYE does not publish an exhaustive bank-descriptor list, so obtain the expanded merchant record when the charge remains unclear.
What Is FYE Backstage Pass VIP?
FYE Backstage Pass VIP is an automatically renewing discount membership connected with the FYE entertainment and pop-culture retailer.
The current VIP offer includes:
- A seven-day free trial
- Direct credit-card or debit-card billing
- A current published price of $13.99 per month
- Monthly automatic renewal until canceled
- 15% off eligible FYE purchases
- A 20% birthday discount
- Discounts at participating partner businesses
- Concert-ticket and other promotional benefits
Membership benefits, prices, participating merchants, and exclusions can change. Review the current terms displayed by FYE before enrolling.
What Is the Difference Between FYE VIP and Platinum?
VIP is the monthly recurring plan, while Platinum is currently an annual FYE membership.
FYE currently publishes:
- Backstage Pass VIP: $13.99 monthly, with a seven-day trial and additional partner benefits
- Backstage Pass Platinum: $25 annually, with FYE purchase and birthday discounts
An FYE Backs charge that repeats every month is more consistent with VIP.
Do not assume that a $25 FYE transaction is automatically Platinum. Compare it with the membership record and expanded statement details.
FYE Backs 11.99 charge
An FYE Backs $11.99 charge may reflect an older or legacy Backstage Pass VIP membership rate.
FYE’s current public Backstage Pass page lists VIP at $13.99 monthly. An $11.99 entry should be checked against:
- The original enrollment date
- The rate shown on the signup receipt
- Previous monthly statements
- The membership account’s billing history
- Any rate-change email
- The complete merchant descriptor
Do not assume that $11.99 is FYE’s current standard price.
What Is TLG*FYE?
TLG*FYE appears to be another billing variation associated with FYE Backstage Pass VIP.
FYE identifies Trilegiant Corporation as a possible third-party service provider for its Backstage Pass VIP program. `TLG` may therefore refer to Trilegiant.
Possible versions include:
- TLG*FYE
- TLG FYE
- TLG*FYE BACKSTAGE
- TLG FYE VIP
FYE has not published an official descriptor glossary confirming every abbreviation. Verify the transaction through the membership department and card issuer.
Why Did FYE Charge Me After a Free Trial?
The VIP trial automatically converts to a paid monthly membership unless it is canceled before the trial ends.
FYE currently advertises a seven-day trial.
A charge may appear when:
- The cancellation was not completed before the deadline
- The membership had not yet appeared in the online account
- The cancellation request was sent to regular retail support rather than membership support
- No confirmation was issued
- The next renewal had already begun processing
- A second membership exists under another email address
Ask FYE to identify the enrollment date, trial end date, renewal date, membership number and payment method.
How to Identify an FYE Backs Transaction
- Copy the complete statement descriptor.
- Record the amount and transaction date.
- Check whether 877-351-2131 appears.
- Search email for FYE, Backstage Pass, FYE VIP, membership, activation, trial and the charged amount.
- Check spam, promotions, archived and deleted folders.
- Review recent FYE store receipts.
- Ask every authorized cardholder.
- Sign in at the FYE VIP Customer Center.
- Look for a membership number and renewal date.
- Compare the charge with earlier FYE Backs transactions.
- Contact FYE Backstage Pass VIP support.
- Ask the card issuer for the complete merchant record if necessary.
How to cancel FYE Backstage Pass
You can cancel FYE Backstage Pass VIP through the membership telephone number, membership email, or online Customer Center.
Use one of these official routes:
- Telephone: 1-877-351-2131
- Spanish-language telephone: 1-866-766-0251
- Email: service@fyevip.com
- Customer Center: FYEVIP.com
- Customer Care: FYE VIP Customer Care
FYE’s official pages currently display different telephone closing times. Calling Monday through Friday during the overlapping 9 a.m.–8 p.m. ET window is the safest approach.
Provide:
- Your full name
- Membership number when available
- Email used during enrollment
- Billing address
- Transaction date and amount
- Final four digits of the payment method when reasonably required
Ask for written confirmation and retain it.
How to cancel FYE Backstage Pass online
Sign in to the FYE VIP Customer Center and select the End Membership option.
Steps:
- Visit FYEVIP.com.
- Sign in or activate online access.
- Open the Customer Center or membership-management area.
- Select End Membership.
- Complete all cancellation prompts.
- Save the confirmation screen.
- Check email for written confirmation.
- Review the next statement for another renewal.
When the account cannot be located or the End Membership option fails, call 1-877-351-2131 or email service@fyevip.com.
How to cancel FYE VIP membership
Request immediate cancellation and ask FYE to confirm that automatic renewal has been turned off.
Ask the representative:
- Which membership is active
- When it began
- Whether it is VIP or Platinum
- The next billing date
- Whether a charge is already pending
- The effective cancellation date
- Whether a refund review is available
- For a cancellation confirmation number or email
Do not rely only on removing the card from a shopping account. Confirm that the membership itself is ended.
Can You Get an FYE Backs Refund?
Canceling the membership stops future renewal liability but does not automatically guarantee a refund of a charge already collected.
Contact FYE promptly when:
- You canceled before the renewal date
- You canceled during the trial
- The same membership fee posted twice
- You did not knowingly enroll
- The amount was not the rate disclosed at signup
- Billing continued after confirmed cancellation
- The account belongs to another person
Ask FYE to review:
- The enrollment record
- The date and method of consent
- The trial expiration date
- The renewal date
- The cancellation history
- The payment amount
- Whether a refund or reversal is available
Do not assume that an approved cancellation includes a refund. Request both separately.
How to Contact FYE About the Charge
Backstage Pass VIP membership support
- Telephone: 1-877-351-2131
- Spanish-language telephone: 1-866-766-0251
- Email: service@fyevip.com
- Membership website: FYEVIP.com
- Customer Care: FYE VIP Customer Care
- Mailing address: FYE Backstage Pass VIP, P.O. Box 6175, Westerville, OH 43086-6175
FYE merchandise-order support
- Website: FYE.com
- General customer service: 1-800-818-1941
- Email: customerservice@fye.com
Use the membership contacts for FYE Backs, Backstage Pass, VIP, recurring billing and cancellation. Use general FYE support for merchandise orders, shipping and returns.
Consumer Reports About FYE Backs Charges
There are currently no visible published reader reviews on this ChargeOnMyCard.com page.
Therefore, there is not enough page-specific feedback to establish:
- A standard reader charge amount
- A typical signup method
- A common cancellation problem
- A usual refund outcome
- That unfamiliar FYE Backs transactions are generally fraudulent
Each transaction should be matched with the membership account, trial, renewal date, receipt and authorized cardholder.
What to Do If You Never Joined FYE Backstage Pass
- Ask every person authorized to use the card.
- Search all email accounts for an FYE membership confirmation.
- Review recent FYE store purchases.
- Contact FYE VIP and ask for the enrollment record.
- Ask which email, name and membership number are associated with the charge.
- Request cancellation and a refund review.
- Ask the bank whether the transaction is recurring.
- Lock the card if unauthorized use appears likely.
- Dispute the completed charge when no authorized enrollment can be identified.
- Request a replacement card when recommended by the issuer.
- Ask whether future merchant-initiated renewals can be blocked.
What Information Should You Request From the Bank?
Ask for:
- The complete unshortened descriptor
- The legal merchant or service-provider name
- The merchant telephone number
- The merchant address
- The merchant category code
- Whether the charge is marked recurring
- Whether a stored card credential was used
- Whether an account-updater service was involved
- Whether the security code was submitted
- Whether other authorization attempts occurred
- Whether the entry is pending, completed, reversed or refunded
Frequently Asked Questions
What is FYE Backs charge?
It usually represents an automatically renewing FYE Backstage Pass VIP membership.
What is FYE Backs charge on debit card?
It generally means a debit card or connected checking account was selected to pay the Backstage Pass VIP renewal.
What is FYE Backs on my bank statement?
It is shortened bank-statement wording commonly associated with FYE’s membership program rather than a particular merchandise item.
What Is the Current FYE VIP Price?
FYE currently advertises Backstage Pass VIP at $13.99 per month after a seven-day trial.
Why Do Some People Search for an $11.99 Charge?
The amount may reflect an older or legacy membership rate. Verify the original agreement and prior billing history.
What Is TLG*FYE?
It may be an FYE VIP descriptor involving Trilegiant, a third-party provider identified in FYE’s membership privacy information.
Is FYE Backs a Merchandise Purchase?
The wording is more consistent with Backstage Pass membership billing, although the complete merchant record should be checked.
How Do I Cancel?
Call 1-877-351-2131, email service@fyevip.com, or use End Membership in the FYE VIP Customer Center.
Can I Cancel During the Trial?
Yes. Complete the cancellation before the trial ends and retain written confirmation.
Will Canceling Refund the Last Charge?
Not automatically. Ask FYE separately to review the charge for a refund.
Is FYE Backs Fraudulent?
FYE Backstage Pass VIP is a real membership program, but that does not prove a specific transaction was authorized. Report it when no cardholder or membership record can explain it.
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Share Your FYE Backs Charge Experience
If you identified an FYE Backs, FYE Backstage Pass, FYE VIP, TLG*FYE, $11.99 or $13.99 transaction, share only nonprivate details that may help another cardholder.
Helpful information includes:
- The shortened descriptor
- The general amount
- Whether 877-351-2131 appeared
- Whether TLG appeared
- Whether enrollment occurred in a store or online
- Whether a free trial was involved
- Whether the charge continued after cancellation
- Whether FYE approved a refund
- How the membership department or bank resolved it
Do not post:
- Complete card or bank-account numbers
- Security codes
- PINs or passwords
- Membership numbers
- Personal email addresses or telephone numbers
- Cancellation confirmation numbers
- Support or dispute case numbers
- Complete receipts or statements
- Verification codes
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, retail-membership, free-trial, recurring-subscription, telephone-number and bank-statement descriptors using official merchant information and visible cardholder reports.
We distinguish current membership pricing from legacy amounts and separate Backstage Pass billing support from FYE merchandise-order customer service.
ChargeOnMyCard.com cannot access an FYE, FYE VIP, Backstage Pass, Trilegiant, credit-card, debit-card or bank account; cancel a membership; issue a refund; block a merchant; or file a dispute.
Last reviewed: July 17, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with FYE, FYE Backstage Pass, FYE Backstage Pass VIP, FYE Backstage Pass Platinum, FYEVIP.com, Trilegiant Corporation, any participating benefit provider, member, cardholder, bank, credit union, card network, digital wallet or payment processor. This article is provided for informational purposes only and is not financial, legal, subscription, refund, account-security, dispute or fraud-prevention advice. Contact FYE’s membership department and the applicable financial institution regarding a specific transaction.