A GovAssist charge on a credit card, debit card, PayPal account, or bank statement most likely relates to a visa, ESTA, passport, travel-document, or immigration-consulting service purchased through GovAssist.com.
GovAssist is a private travel and immigration consultancy. It is not the U.S. Department of State, U.S. Citizenship and Immigration Services, U.S. Customs and Border Protection, or another government agency. Depending on the service, the amount paid to GovAssist may be a private consulting or application-assistance fee, while government filing, visa, passport, medical, or biometric fees may be separate.
What Is the GovAssist Charge on a Credit Card?
GovAssist is a private online travel-document and immigration consulting service.
A legitimate GovAssist charge may result from:
- A U.S. visa assistance package
- An ESTA application-assistance service
- A new-passport application service
- A passport-renewal assistance package
- Help replacing a lost or stolen passport
- An electronic travel authorization for another country
- Application preparation or document review
- Interview preparation or expedited-support options
- A premium or VIP consulting package
- An optional service or checkout add-on
- A separate application purchased for another traveler
GovAssist’s current website describes services involving short-term travel visas, passports, ESTA, long-term immigration, and electronic travel documents for multiple destinations.
The company does not issue passports, visas, immigration benefits, or entry authorizations. Those decisions remain with the applicable government authority.
Does GovAssist Confirm Its Credit-Card Descriptor?
Yes. GovAssist’s official order-confirmation pages currently say that its charge can appear as:
govassist.com
Official confirmation pages for passport, ESTA, and visa purchases display similar statement guidance.
Possible statement variations include:
- GOVASSIST
- GOVASSIST.COM
- GOV ASSIST
- GOVASSIST LLC
- GOVASSIST VISA
- GOVASSIST PASSPORT
- GOVASSIST TRAVEL
- VISA.GOVASSIST.COM
- TRAVEL.GOVASSIST.COM
- PAYMENTS.GOVASSIST.COM
- GOVASSIST followed by a city, state, country, or telephone number
- GOVASSIST pending authorization
- GOVASSIST refund or reversal
Banks may shorten the website, remove punctuation, append location information, or display a legal company name instead of the exact website used during checkout.
Official descriptor confirmation:
GovAssist Passport Order Confirmation
What Services Can Cause a GovAssist Charge?
Passport Application or Renewal Assistance
GovAssist sells private assistance packages for:
- New U.S. passport applications
- Passport renewals
- Lost or stolen passport reporting
- Replacement passport preparation
- Application review
- Document instructions
- Processing and support packages
The GovAssist payment is not necessarily the government passport fee. The applicable U.S. Department of State fee may be separate.
U.S. Visa Assistance
A charge may follow the purchase of assistance with:
- Tourist visas
- Business visas
- Student visas
- Transit visas
- Visa-document preparation
- Application review
- Interview preparation
- Appointment-related support
- Premium consulting services
GovAssist’s current FAQ explains that its consulting fee and the government visa application fee can be separate payments.
ESTA Assistance
The payment may represent a private assistance package for the Electronic System for Travel Authorization, commonly called ESTA.
GovAssist can collect application information, review it, and submit it through the appropriate process. Travelers can also apply directly through the official U.S. Customs and Border Protection ESTA website.
Other Electronic Travel Authorizations
GovAssist also advertises assistance for travel authorizations associated with destinations outside the United States.
Depending on the destination and product, the payment may involve:
- An eTA or eVisa assistance package
- An electronic arrival card
- Application review
- Document validation
- Customer support
- A government fee included in or separate from the package
Review the invoice rather than assuming every GovAssist service has the same price or fee structure.
Is GovAssist a Government Agency?
No.
GovAssist’s current website states that it is a:
private travel and immigration consultancy
and is not affiliated with the U.S. Department of State, U.S. Department of Homeland Security, USCIS, U.S. Customs and Border Protection, or another government agency.
If you intended to apply directly through a government website, compare:
- The website you visited
- The receipt sender
- The checkout total
- The service description
- The government fee
- Any separate platform or consulting fee
Why Did I Pay GovAssist and Then Receive Another Fee?
You may have paid for GovAssist’s private assistance first and then encountered a separate fee required by the applicable government.
Possible separate charges include:
- A U.S. passport application fee
- A passport acceptance fee
- An expedited-processing fee
- A U.S. visa application or MRV fee
- A government ESTA fee
- A biometric fee
- A medical-examination fee
- A filing fee paid to USCIS
- Courier, mailing, or document-delivery expenses
GovAssist’s FAQ currently explains that its initial payment may cover review, processing, support, or concierge assistance while the government visa fee remains separate.
Do not assume that a second government payment is automatically a duplicate GovAssist charge. Compare the recipients and invoices.
What Is the GovAssist Charge From 1200 Ponce de Leon Boulevard, Coral Gables FL?
A Bing search leading to this page included a GovAssist charge associated with:
1200 Ponce de Leon Boulevard, Coral Gables, Florida.
ChargeOnMyCard.com could not verify that exact Coral Gables address as a current official GovAssist office or payment address.
GovAssist has published other location information, including:
- Washington, D.C. information on current order-confirmation and website pages
- A Ponce de Leon Avenue location in San Juan, Puerto Rico on an official GovAssist company page
The Coral Gables wording could potentially represent:
- Merchant-registration information
- A payment processor or acquiring-bank location
- Old or incomplete merchant data
- An address incorrectly associated with the transaction by a banking app
- A different company or merchant using similar wording
Is GovAssist a Subscription or Recurring Charge?
A normal GovAssist travel-document purchase appears to be a service package associated with an individual application rather than a standard monthly subscription.
The payment may be:
- A one-time application-assistance fee
- A separate purchase for another applicant
- An upgrade to a premium package
- An optional add-on
- A platform or processing fee
- A second service purchased later
If GovAssist appears repeatedly, ask:
- Were applications submitted for several travelers?
- Was one purchase made for a passport and another for a visa?
- Was an additional service or add-on accepted?
- Did a failed payment get retried?
- Is one entry pending while another is completed?
- Does the bank mark the payment as recurring?
Do not assume a repeating GovAssist charge is an automatic subscription without checking the receipt and expanded bank information.
Why Is the GovAssist Charge Higher Than Expected?
The final amount may include:
- The selected service package
- A platform fee
- Premium processing or expedited support
- Interview-related assistance
- Additional applicants
- An optional checkout add-on
- Currency conversion
- A foreign-transaction fee charged by the card issuer
- Applicable taxes
Some government fees may be included for a particular electronic travel product, while others are expressly excluded.
Review the complete order summary and receipt. The price shown for one GovAssist service should not be assumed to apply to every passport, visa, ESTA, immigration, or travel-authorization product.
How to Identify a GovAssist Charge
Use these steps:
- Copy the complete statement descriptor.
- Record the amount, currency, authorization date, and posting date.
- Determine whether the charge is pending or completed.
- Search email for GovAssist and govassist.com.
- Check spam, promotions, archived, and deleted email folders.
- Look for a passport, visa, ESTA, eTA, or immigration receipt.
- Check whether another traveler used the payment card.
- Review recent passport and international-travel planning.
- Compare the amount with the GovAssist order summary.
- Check whether an optional service was added.
- Contact GovAssist through its official contact page.
- Ask the bank for expanded merchant information if necessary.
How to Find a GovAssist Receipt
Search every relevant email account for:
- GovAssist
- govassist.com
- Visa GovAssist
- Travel GovAssist
- Passport purchase
- Visa application
- ESTA application
- Travel authorization
- Application pending
- Purchase receipt
- The exact amount charged
GovAssist’s order-confirmation pages tell customers to check spam or junk folders when the receipt does not appear in the inbox.
The receipt may identify:
- The applicant
- The service purchased
- The package or bundle
- Optional add-ons
- The total amount
- The payment method
- An invoice number
- The application’s current status
Do not post the applicant’s passport number, date of birth, Social Security number, invoice number, application ID, or other identity information publicly.
How to Request a GovAssist Refund
Refund eligibility depends on:
- The service purchased
- The applicable terms accepted during checkout
- Whether work has started
- Whether the application has been reviewed
- Whether the documents have been approved for submission
- Whether the application has already been submitted
- Whether a product-specific guarantee applies
GovAssist’s current payment FAQ says its general refund policy applies before submission of the travel-document application. It also says that approving the government forms for submission can waive further refund eligibility under that policy.
To request a refund:
- Locate the GovAssist receipt and invoice.
- Record the purchase date, amount, and service.
- Determine the application’s current status.
- Open the official GovAssist contact form.
- Select the existing-customer and refund-related options when available.
- State clearly that you are requesting cancellation and a refund review.
- Ask whether the application has been submitted.
- Ask what portion of the payment is eligible for refund.
- Request written confirmation.
- Save the support ticket, email, screenshots, and response.
Submit the request promptly. Eligibility may become more limited as the service progresses.
Official refund information:
GovAssist Payment and Refund FAQ
How Long Does a GovAssist Refund Take?
GovAssist’s current FAQ says an eligible refund may take approximately:
1 to 10 business days
depending on the financial institution and billing cycle.
It also distinguishes between:
- A payment canceled or voided shortly after authorization
- A completed payment later returned as a refund credit
A voided authorization may disappear rather than appearing as a separate refund.
If GovAssist confirms a refund:
- Save the confirmation.
- Record the amount and processing date.
- Check whether the original transaction was pending or completed.
- Monitor the original payment method.
- Contact the card issuer if the stated processing period passes.
Why Is My GovAssist Refund Not Showing?
Possible explanations include:
- The original payment was voided before it completed.
- The refund is still being processed.
- The bank has not yet posted the credit.
- The refund will appear in a later billing cycle.
- Only part of the service fee was approved for refund.
- A government fee or completed service was not refundable.
- The refund was returned to a different payment method.
- The refund request was not approved or completed.
Ask GovAssist for:
- The approved refund amount
- The processing date
- Whether the payment was voided or refunded
- A refund or transaction reference
- Written confirmation of the outcome
Why Are There Two GovAssist Charges?
Two entries could represent:
- A pending authorization and completed payment
- Two applicants
- Two separate applications
- A passport service and a visa service
- A base service and an add-on
- A payment retry
- A platform fee displayed separately
- A duplicate completed payment
- Unauthorized use of the card
Compare the status, amount, date, invoice, applicant, and service associated with each transaction.
GovAssist Official Contact Information
Current GovAssist resources include:
- Official Website: GovAssist.com
- Contact Form: GovAssist Contact
- Visa Support: GovAssist Support Center
- Payment and Refund FAQ: GovAssist Payment Help
- Telephone number published on current official order pages: 1-856-556-3505
- Expected statement wording: GOVASSIST.COM
Use the official website and purchase receipt rather than a telephone number from a search advertisement, unsolicited message, or comment.
Can I Apply Directly Through the Government?
Yes. GovAssist itself explains that consumers may apply directly through applicable government websites.
Official U.S. resources include:
- U.S. passports: U.S. Department of State Passport Services
- U.S. visas: U.S. Department of State Visa Information
- ESTA: Official U.S. Customs and Border Protection ESTA
- USCIS forms: Official USCIS Forms
Using a private assistance service can involve fees beyond the official government charges. Compare the services, support, refund rules, government fees, and direct-application options before purchasing.
Is GovAssist Legitimate or a Scam?
GovAssist operates a real private travel and immigration consulting website, and its official pages disclose that it is not a government agency.
A recognizable company and official statement descriptor do not establish that:
- Your individual transaction was authorized
- The correct service was purchased
- The price was understood
- A refund is automatically owed
- The service has been completed
- The location displayed by the bank is accurate
Some confusion may occur when a consumer believes they are using an official government service but later learns that the payment was for private assistance.
The appropriate response depends on what happened:
- Recognized purchase: Verify the service and application status.
- Price or service dispute: Contact GovAssist and request an explanation or refund review.
- Duplicate payment: Compare both receipts and transaction statuses.
- No authorized purchase: Contact the card issuer promptly.
Do not describe a recognized purchase and service disagreement as unauthorized fraud when someone knowingly supplied the payment card. Explain the situation accurately to the merchant and financial institution.
What If I Never Used GovAssist?
Before disputing:
- Search every email account for GovAssist.
- Ask family members and other authorized card users.
- Check whether someone was planning international travel.
- Check passport-renewal and visa activity.
- Ask whether the card was used for another traveler.
- Request the full merchant details from the issuer.
- Contact GovAssist through its official website.
If no authorized user recognizes the purchase and GovAssist cannot locate a legitimate order connected with the payment, contact the financial institution.
How to Dispute an Unauthorized GovAssist Charge
If nobody authorized the transaction:
- Save the complete descriptor, amount, date, and status.
- Search for a GovAssist receipt.
- Ask every authorized card user.
- Contact GovAssist through the official website.
- Ask whether an order can be identified.
- Do not publish passport or identity information.
- Contact the card issuer using the number printed on the card.
- Explain whether the payment was unauthorized, duplicated, or connected with a service dispute.
- Ask whether additional attempts are pending.
- Ask whether the card should be locked or replaced.
- Follow the issuer’s dispute procedure.
- Save all case numbers and written decisions.
See our guide to investigating an unrecognized credit-card or bank charge for additional steps.
Protect Your Passport and Identity Information
Passport, visa, ESTA, and immigration applications can contain sensitive information.
Do not post or send to an unverified person:
- A complete passport number
- A Social Security number
- A birth certificate
- A passport photograph
- A complete card number
- A bank-account number
- A CVV security code
- A debit-card PIN
- An online-banking password
- A one-time authentication code
- An application or invoice number
Use official GovAssist contact routes for a recognized account and government websites for official applications.
If personal documents were entered on a website you did not intend to use, preserve the receipt and website information, change affected passwords, monitor financial accounts, and seek appropriate identity-protection guidance.
Consumer Reports and Experiences
There are currently zero visible cardholder reports on this page.
Because no visitor has yet supplied a general amount, service, statement variation, refund outcome, or merchant-location information, verify the payment through GovAssist receipts, official support, application records, authorized card users, and the financial institution.
Frequently Asked Questions About GovAssist Charges
What is GovAssist on my credit card?
It most likely represents a private passport, visa, ESTA, immigration, or travel-document assistance service purchased through GovAssist.com.
What is GOVASSIST.COM on my bank statement?
GovAssist’s official order-confirmation pages state that its charge can appear as govassist.com.
Is GovAssist a government agency?
No. GovAssist says it is a private travel and immigration consultancy and is not affiliated with U.S. government agencies.
Why did GovAssist charge my card?
Someone may have purchased passport, visa, ESTA, travel-authorization, document-review, application-processing, or consulting assistance.
Does a GovAssist payment include government fees?
It depends on the product. Some travel-authorization packages may include a government fee, while passport, visa, filing, biometric, medical, or other government fees may be separate. Review the order summary.
What is GovAssist 1200 Ponce de Leon Boulevard?
A Bing user searched for a GovAssist charge with that Coral Gables address, but ChargeOnMyCard.com could not verify it as an official current GovAssist location. Request the complete merchant record from the bank.
Is GovAssist located on Ponce de Leon?
GovAssist has published a Ponce de Leon Avenue location in San Juan, Puerto Rico. That is different from 1200 Ponce de Leon Boulevard in Coral Gables, Florida.
Is GovAssist a recurring subscription?
A typical purchase appears to be an application-related service rather than a standard monthly subscription. Repeated charges should be checked for multiple applicants, add-ons, payment retries, duplicates, or unauthorized activity.
How do I cancel a GovAssist application?
Use GovAssist’s official contact form immediately. Ask whether processing or submission has begun and request written cancellation confirmation.
Can I get a GovAssist refund?
Possibly. Eligibility depends on the service, checkout terms, application status, submission stage, and any product-specific guarantee. GovAssist says its general refund policy applies before submission.
How long does a GovAssist refund take?
GovAssist’s current FAQ says eligible refunds may take approximately 1 to 10 business days, depending on the financial institution and billing cycle.
What is GovAssist’s phone number?
Current official order pages publish 1-856-556-3505.
Can I apply for a passport or visa without GovAssist?
Yes. Consumers can use official government resources such as Travel.State.Gov, ESTA.CBP.DHS.gov, and USCIS.gov.
Is a GovAssist charge fraudulent?
Not automatically. It may be a legitimate private service purchase. Contact the card issuer promptly when no authorized person recognizes the payment.
Related Government and Unrecognized Charge Guides
- Tyler Technologies charge: government payment or service fee
- EPTL charge: Florida E-Filing Portal payment
- Unrecognized credit-card or bank charge: what to do
Help Other Cardholders Identify This Charge
If you saw GOVASSIST, GOVASSIST.COM, GOVASSIST LLC, VISA.GOVASSIST.COM, or another variation, please share what the payment involved.
Helpful nonprivate details include:
- The statement variation
- The general amount or price range
- Whether it involved a passport, visa, ESTA, or another service
- Whether a separate government fee was required
- Whether the charge was pending or completed
- Whether a refund was requested
- How long the refund took
- How GovAssist or the bank resolved the issue
Do not post passport numbers, Social Security numbers, card numbers, bank-account numbers, dates of birth, application IDs, invoice numbers, account emails, passwords, PINs, CVV codes, home addresses, or one-time verification codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, PayPal, travel, visa, passport, immigration-service, government-related, private-consulting, refund, and bank-statement descriptors using current official merchant information, checkout documentation, government resources, transaction clues, and visible cardholder reports.
For this guide, current official GovAssist pages confirm that:
- GovAssist is a private travel and immigration consultancy.
- It is not affiliated with the U.S. government.
- It offers passport, visa, ESTA, immigration, and travel-document assistance.
- Its charge can appear as govassist.com.
- Its private service fee may be separate from government fees.
- Refund eligibility can depend on whether an application has been approved for submission or submitted.
- Eligible refunds may take approximately 1 to 10 business days.
ChargeOnMyCard.com could not verify the Bing-reported 1200 Ponce de Leon Boulevard address in Coral Gables as a current official GovAssist location. That address should be treated as an unverified bank or merchant-location clue rather than proof of the merchant.
Last reviewed: August 26, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with GovAssist, GovAssist LLC, Entry LLC, Visa GovAssist, Travel GovAssist, GovAssist Legal, the U.S. Department of State, USCIS, U.S. Customs and Border Protection, the Department of Homeland Security, any foreign government, embassy, consulate, passport agency, immigration professional, payment processor, card network, bank, financial institution, applicant, or cardholder.
This article is for general informational purposes only and is not financial, legal, banking, immigration, passport, visa, travel, refund, dispute, identity-theft, fraud-prevention, or account-security advice. ChargeOnMyCard.com cannot access a GovAssist order, application, passport record, visa record, credit card, debit card, PayPal account, or bank account; cancel an application; determine whether a private transaction was authorized; issue a refund; block a card; or file a dispute. Verify an individual charge through GovAssist, the applicable government authority, and your financial institution.