An OYO Hotels USA charge on a credit card, debit card, or bank statement most likely relates to a hotel reservation or other lodging transaction connected with OYO’s U.S. hotel-booking network.
Depending on how the reservation was made, the statement could reflect an OYO-collected booking payment while the hotel itself separately charges for the remaining room balance, taxes, resort or facility fees, a security deposit, parking, or incidentals.
There is public evidence of the exact OYO Hotels USA wording appearing on a U.S. traveler’s credit-card statement, although OYO does not currently publish one universal statement descriptor for every U.S. booking.
What Is OYO Hotels USA on My Credit Card?
OYO Hotels USA generally points to a hotel or lodging transaction connected with OYO’s U.S. operations.
OYO currently operates an active U.S. hotel-booking website offering properties around the country.
A charge could be connected with:
- A hotel reservation booked directly through OYO
- A prepaid portion of a hotel reservation
- A reservation booked through a third-party travel website
- A deposit collected before arrival
- A room payment
- A cancellation or no-show charge allowed by the reservation terms
- A separate hotel fee
- A booking made by another authorized cardholder
The most important step is matching the amount and date with an actual reservation.
Does OYO Hotels USA Really Appear on Credit Card Statements?
Yes, there is public cardholder evidence of the exact wording.
In a 2026 Better Business Bureau complaint involving an OYO Hotel & Casino Las Vegas reservation, a traveler reported that an Expedia booking resulted in a partial payment appearing as:
OYO HOTELS USA
while a separate transaction appeared under:
OYO HOTEL AND CASINO LAS VEGAS.
The traveler reported that the OYO Hotels USA payment was for:
$185.62
while the property later collected a separate amount.
That individual report does not prove that every U.S. OYO reservation uses the same descriptor.
It does, however, provide strong evidence that:
OYO Hotels USA can function as a booking-level merchant name that differs from the hotel property’s own card descriptor.
Why Did OYO Hotels USA Charge Me Instead of the Hotel?
A hotel reservation can involve several separate businesses or payment systems.
These can include:
- OYO’s booking platform
- The individual hotel
- A hotel franchisee or owner
- Expedia or another online travel agency
- A payment processor
One company may collect part or all of the reservation while another collects charges at the property.
For example, a guest might remember booking:
Hotel ABC
while the prepaid portion appears as:
OYO HOTELS USA.
At check-in, the hotel could then separately charge for:
- The unpaid room balance
- Taxes
- A security deposit
- Resort or facility fees
- Parking
- Pet fees
- Incidentals
This can create two legitimate-looking hotel transactions with different merchant names.
Could OYO Hotels USA Be an Expedia Booking?
Yes.
A public 2026 billing complaint specifically describes an Expedia reservation where a partial payment appeared as:
OYO Hotels USA.
That provides a useful clue for cardholders who do not remember booking directly through OYO.
Check reservations made through:
- Expedia
- Hotels.com
- Booking.com
- Another online travel agency
- Corporate travel systems
- OYO’s own website or app
Your confirmation email should identify:
- The hotel
- Arrival and departure dates
- Amount prepaid
- Amount due at the property
- Taxes and fees
- Cancellation terms
Why Do I Have Two OYO Hotel Charges?
Two hotel-related transactions do not necessarily mean you were charged twice for the same thing.
Possible explanations include:
- An OYO prepaid booking amount and a remaining hotel balance
- A reservation payment and security deposit
- A room charge and facility or resort fee
- A room charge and parking charge
- A pending authorization and final posted payment
- Two rooms
- Two separate reservations
- A failed authorization followed by a successful transaction
- A genuine duplicate payment
Compare each transaction with the final hotel folio.
If one transaction still says:
Pending
wait to see whether it disappears or is replaced by the final posted charge before concluding that both payments were collected.
Could OYO Hotels USA Be a Security Deposit?
Possibly, but deposits vary by property.
Current OYO U.S. property pages state that guests may be required to provide:
- A credit card
- A debit card
- Or a cash deposit
at check-in for incidental charges.
The amount is not standardized across all OYO properties.
For example, OYO Times Square currently publishes a:
$100-per-day refundable security deposit
collected at check-in by credit or debit card.
That property currently says the deposit is refunded within approximately:
10–14 business days.
Other properties can have entirely different deposit amounts and timelines.
Check the policy for the specific hotel where you stayed.
Why Hasn’t My OYO Hotel Deposit Been Refunded?
A hotel deposit may initially appear as:
- A pending authorization
- A completed charge
- A separate deposit transaction
The release time can depend on:
- The property’s policy
- Whether the hotel released the authorization
- The card network
- Your bank
- Whether incidentals or damage were charged
Do not assume a deposit has been permanently retained just because it remains visible immediately after checkout.
However, if the hotel’s stated refund period has passed:
- Ask the property whether the deposit was released.
- Ask for the release or refund date.
- Request written confirmation.
- Ask your bank whether it sees a pending credit or released authorization.
- Escalate through OYO when the property cannot resolve it.
Could OYO Hotels USA Be a Resort or Facility Fee?
Hotel-specific fees are possible, but there is no universal OYO Hotels USA resort fee.
Some properties impose additional mandatory charges.
For example, OYO Times Square currently publishes a:
$45 + tax facility fee per room per night.
OYO Hotel & Casino Las Vegas has also been the subject of public complaints involving separate resort fees and deposits.
These fees depend on the individual property.
Before booking, review:
- Room rate
- Taxes
- Resort fee
- Facility fee
- Parking
- Pet fees
- Security deposit
The price initially displayed in a hotel search may not always be the final amount charged during or after the stay.
Why Is My OYO Hotels USA Charge More Than the Room Price?
The statement amount may include:
- Multiple nights
- Taxes
- Hotel fees
- Additional guests
- Multiple rooms
- A prepaid reservation amount
- Parking
- Pet charges
- Changes to the original reservation
Do not compare the transaction only with the advertised nightly rate.
Compare it with the:
final reservation total
and:
final hotel folio.
Why Is My OYO Charge Less Than the Total Reservation?
A smaller charge can indicate that only part of the stay was collected in advance.
The remaining amount may be due:
- At check-in
- At checkout
- Directly to the property
This is especially important with third-party booking sites.
Look for confirmation wording such as:
- Paid today
- Due at property
- Pay at hotel
- Deposit
- Remaining balance
Could OYO Hotels USA Be a Cancellation Charge?
Yes, depending on the cancellation rules attached to the reservation.
OYO booking pages display cancellation policies on individual reservations.
The exact deadline and penalty can differ based on:
- The hotel
- The room rate
- The booking channel
- Whether the rate was refundable
- When cancellation occurred
Do not rely on a general OYO rule when disputing a specific cancellation fee.
Use the policy included in your booking confirmation.
Could OYO Hotels USA Be a No-Show Charge?
Possibly.
Some hotel reservations allow the property or booking provider to collect a penalty when:
- The guest does not arrive
- The reservation is not canceled before the deadline
- The booking becomes a no-show
The penalty may be:
- One night’s room rate
- A specified cancellation fee
- The entire reservation on a nonrefundable rate
The applicable rule is the one associated with your individual reservation.
What If I Canceled but OYO Still Charged Me?
Find:
- The original booking confirmation
- The cancellation deadline
- The cancellation confirmation
- The date and time you canceled
- The refund amount promised
Then determine who collected the payment.
That may be:
- OYO
- The hotel
- Expedia
- Another travel agency
Contact the company that actually collected the transaction first.
If the hotel says it cannot see an OYO Hotels USA payment, the charge may have been collected at the booking-platform level rather than by the property’s front desk.
How Do I Request an OYO Refund?
Start with the booking record.
Have:
- Guest name
- Hotel
- Reservation dates
- Booking confirmation
- Amount charged
- Last four card digits if legitimately requested
- Cancellation confirmation if applicable
If the booking was made through a third-party website, contact that booking provider as well.
A hotel may be able to verify:
- Whether the guest stayed
- Room charges
- Deposits
- Property fees
while being unable to directly refund a payment collected by a separate booking platform.
How Long Does an OYO Refund Take?
There is no single refund period that applies to every OYO Hotels USA transaction.
Timing can depend on:
- The property
- The booking channel
- The payment type
- Whether it was an authorization or posted charge
- The bank
For comparison, OYO Times Square currently states that its refundable security deposit may take:
10–14 business days
to return.
That timeframe applies to that property’s published security-deposit policy and should not be treated as a universal OYO refund rule.
How Do I Find My OYO Reservation?
Search every email account for:
- OYO
- OYO Hotels
- OYO Hotels USA
- OYO Rooms
- The name of the hotel
- Expedia
- Booking confirmation
- The exact transaction amount
Also check:
- Your OYO account
- The OYO app
- Expedia or another travel account
- Upcoming trips
- Past trips
- Reservations made for family members or employees
How to Identify an OYO Hotels USA Charge
Use these steps:
- Copy the complete statement descriptor.
- Record the amount and date.
- Check whether it is pending or completed.
- Search email for OYO and the exact amount.
- Check Expedia and other travel-booking accounts.
- Review upcoming and recent hotel stays.
- Compare prepaid and pay-at-property amounts.
- Check for security deposits and hotel fees.
- Ask other authorized cardholders.
- Contact the individual hotel.
- Contact OYO if the property cannot identify the platform-level payment.
What Information Should I Request From the Hotel?
Ask the property to confirm:
- Guest name
- Arrival and departure dates
- Reservation number
- Room rate
- Taxes
- Hotel fees
- Deposit amount
- Amount collected by the hotel
- Whether the room was prepaid
- Whether another booking provider collected part of the reservation
Ask for the final hotel folio when available.
OYO Hotels USA Customer Service
OYO’s current U.S. website displays a 24/7 booking and enquiry number of:
Current individual OYO U.S. hotel pages also display an assistance number of:
Because OYO currently displays different telephone numbers in different parts of its U.S. website, the best number for an existing reservation may be the one shown on:
- Your booking confirmation
- The specific hotel page
- Your OYO account
- Your OYO email or text confirmation
Official U.S. booking website:
Do not send a complete payment-card number through email, text, or an unverified support page.
What Is OYO Hotels USA?
OYO is an international hospitality and travel-technology business that operates a network of branded, franchised, and partner hotels.
The company entered the U.S. market in 2019 and continues to operate an extensive U.S. hotel network.
The OYO consumer brand remains active under the broader:
PRISM
corporate group.
Current 2026 corporate materials describe PRISM as the parent company of:
- OYO US
- G6 Hospitality
- Other hospitality businesses
Does OYO Own Motel 6 and Studio 6?
OYO’s parent company acquired G6 Hospitality, the parent company of Motel 6 and Studio 6.
The $525 million acquisition was completed in:
December 2024.
Current 2026 G6 corporate materials identify PRISM as the parent organization of both:
- G6 Hospitality
- OYO US
OYO’s current U.S. website also displays Motel 6 and Studio 6 inventory.
However:
Do not assume a Motel 6 or Studio 6 booking must appear as OYO Hotels USA on your card.
Those brands maintain their own identities and booking/payment systems.
A transaction could instead display:
- MOTEL 6
- STUDIO 6
- The individual property
- A hotel ownership company
- A booking provider
Could OYO Hotels USA Be an OYO Wizard Membership?
OYO’s current U.S. website also displays information about its:
OYO Wizard
membership program.
The program offers hotel discounts and other benefits, and OYO says membership is confirmed after payment is received.
If your charge is small and does not correspond with a room reservation, check whether:
- You selected an OYO membership during booking.
- Another authorized user purchased membership.
- Your OYO account shows an active Wizard membership.
OYO’s current Wizard terms say membership purchases are generally:
non-transferable and non-refundable once purchased.
Membership offerings and prices can change, so check your account rather than relying on an older price.
Is OYO Hotels USA Legitimate?
OYO Hotels USA is an active hotel-booking network.
Its current U.S. website:
- Allows hotel searches and reservations
- Lists properties across the United States
- Publishes room prices and taxes
- Provides hotel policies
- Provides customer-assistance telephone numbers
- Displays check-in and deposit requirements
OYO’s broader corporate group also owns G6 Hospitality, the company behind Motel 6 and Studio 6.
However, a legitimate merchant does not prove that your individual transaction was authorized or correctly calculated.
Consumer Reports About OYO Hotels USA Charges
Public consumer reports include disputes involving:
- Deposits
- Refund timing
- Separate property fees
- Third-party bookings
- Confusion over payments collected by OYO versus the hotel
One particularly useful 2026 report describes an Expedia reservation where the cardholder saw:
OYO Hotels USA — $185.62
and separately:
OYO Hotel and Casino Las Vegas — $337.50.
The cardholder said the property could not initially see the partial OYO Hotels USA payment.
That is one consumer’s reported experience and does not prove that OYO routinely double-charges guests.
It does demonstrate why cardholders should identify:
- Who collected the prepaid reservation
- What was due at the property
- Whether a deposit was separate
- Whether facility or resort fees applied
before concluding that a duplicate charge occurred.
Is an OYO Hotels USA Charge Fraud?
Not automatically.
A legitimate OYO Hotels USA transaction may result from:
- A hotel reservation
- A prepaid booking
- An Expedia or other third-party reservation
- A cancellation or no-show fee
- A booking made by another authorized cardholder
However, investigate promptly if:
- Nobody recognizes an OYO reservation.
- You have not recently booked or stayed at a hotel.
- No confirmation email matches the transaction.
- OYO cannot locate the reservation.
- The hotel cannot identify the payment.
- Several unfamiliar hotel transactions appear.
What If I Never Stayed at an OYO Hotel?
You can still have a legitimate hotel-related transaction if:
- You booked an upcoming stay.
- You canceled after a penalty deadline.
- You booked a room for someone else.
- Another authorized cardholder booked travel.
- A reservation became a no-show.
Check future reservations as well as past travel.
If none of those explanations apply, ask your issuer for expanded merchant information.
What Information Should I Ask My Bank For?
Request:
- The complete merchant descriptor
- Merchant telephone number
- Merchant address
- Merchant category code
- Whether the transaction was online or in person
- Whether it was a card authorization or completed charge
- Whether the merchant supplied a hotel or booking reference
- Whether another related authorization exists
A merchant category indicating:
hotel, lodging, or travel
provides additional support for the OYO identification.
How to Dispute an Unauthorized OYO Hotels USA Charge
If no authorized reservation explains the completed payment:
- Save the complete OYO Hotels USA descriptor.
- Record the transaction amount and date.
- Search all email accounts for hotel reservations.
- Check Expedia and other travel accounts.
- Ask all authorized cardholders.
- Contact OYO.
- Contact the property if one can be identified.
- Save all booking, cancellation, and refund correspondence.
- Contact your card issuer if the transaction remains unauthorized.
- Ask whether additional charges are pending.
- Ask whether the card should be replaced.
Use the number printed on the back of your payment card or your bank’s official app or website.
See our guide to investigating an unrecognized credit-card or bank charge for additional steps.
Frequently Asked Questions About OYO Hotels USA Charges
What is OYO Hotels USA on my credit card?
OYO Hotels USA most likely represents a hotel reservation or lodging-related transaction connected with OYO’s U.S. booking network.
Does OYO Hotels USA really appear on card statements?
Yes. A public 2026 cardholder complaint specifically documents an OYO Hotels USA transaction connected with an Expedia hotel reservation. OYO does not currently publish one universal official descriptor, so wording can vary.
Why did OYO charge me instead of the hotel?
OYO or another booking platform may collect part or all of a reservation while the property separately charges the remaining balance, deposits, or hotel fees.
Could an Expedia reservation show OYO Hotels USA?
Yes. A documented 2026 consumer report describes exactly that situation.
Why do I have an OYO Hotels USA charge and another hotel charge?
One may represent the prepaid reservation while the other is the property’s room balance, deposit, facility fee, parking, taxes, or incidentals.
Could OYO Hotels USA be a security deposit?
Possibly, although the property itself may collect the deposit. Deposit amounts and refund timing vary by hotel.
How long does an OYO deposit take to return?
It depends on the hotel and bank. OYO Times Square currently publishes a 10–14 business-day return period for its specific refundable security deposit, but that is not a universal OYO policy.
Could OYO charge me for canceling?
Yes, if the reservation’s cancellation policy permits a fee. Check the exact cancellation terms in your confirmation.
Can OYO charge a no-show fee?
A reservation may permit a no-show penalty when the guest does not cancel within the required period. The amount depends on the booked rate and property terms.
Does OYO own Motel 6?
OYO’s parent organization acquired G6 Hospitality, the parent company of Motel 6 and Studio 6, in December 2024.
Will a Motel 6 charge say OYO Hotels USA?
Not necessarily. Motel 6 remains a distinct hotel brand and a transaction may show Motel 6, the individual property, a franchise company, or another merchant name.
What is OYO’s U.S. customer service number?
OYO’s current U.S. homepage displays +1 806-425-5674 for 24/7 booking or enquiry assistance. Current individual hotel pages also display +1 347-752-4172. Use the contact information in your specific reservation when available.
Is OYO Hotels USA fraud?
Not automatically. OYO is an active hotel network. If no reservation, authorized traveler, cancellation, or hotel payment explains your individual charge, contact OYO and your card issuer promptly.
Related Hotel and Travel Charge Guides
- SAMHI Hotels charge: identifying a hotel behind an unfamiliar corporate name
- Reservation Counter charge: prepaid hotel booking and separate hotel charges
- AMEX Travel charge: hotel, flight, or travel reservation
- Unrecognized credit-card or bank charge: what to do
- Travel charges on credit-card statements
Why Trust ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, hotel, lodging, reservation, travel-platform, deposit, refund, and bank-statement descriptors using current official hotel information, reservation policies, corporate records, and visible cardholder reports.
For this guide, OYO’s current official U.S. website confirms that:
- OYO continues to accept U.S. hotel bookings.
- Its hotel pages disclose room prices, taxes, and property policies.
- A credit card, debit card, or cash deposit may be required at check-in for incidentals.
- Deposit amounts and additional fees can vary by property.
A 2026 Better Business Bureau complaint provides particularly useful card-statement evidence. The traveler reported an Expedia reservation with a partial payment appearing specifically as OYO Hotels USA, followed by a separate transaction from the individual OYO hotel.
That report supports the conclusion that OYO Hotels USA can appear as a booking-related merchant name, while also showing why the descriptor alone does not identify which hotel, fee, or portion of a reservation was charged.
Corporate records also confirm that OYO’s parent completed its acquisition of G6 Hospitality, parent of Motel 6 and Studio 6, in December 2024. Current 2026 corporate materials identify PRISM as the parent organization of OYO US and G6 Hospitality.
ChargeOnMyCard.com does not assume that every OYO, Motel 6, Studio 6, or hotel transaction uses the same merchant descriptor. Verify your individual charge against the reservation confirmation, property folio, deposit, cancellation terms, amount, and travel dates.
Last reviewed: August 24, 2026
ChargeOnMyCard.com is not affiliated with OYO, OYO Hotels USA, OYO Hotels Inc., PRISM, Oravel Stays, G6 Hospitality, Motel 6, Studio 6, Expedia, OYO Hotel & Casino Las Vegas, OYO Times Square, any individual OYO property, hotel owner, franchisee, online travel agency, payment processor, card network, bank, or financial institution. This article provides general informational guidance and cannot access an OYO reservation, hotel folio, Expedia itinerary, security deposit, payment card, or bank account; determine whether a private transaction was authorized; cancel a reservation; guarantee a refund; release a deposit; block a card; or file a dispute. Verify an individual transaction through the applicable booking provider, hotel, OYO, and your financial institution.