A SP*DOUBLESOUL charge on a credit card, debit card, or bank statement most likely comes from an online purchase at DoubleSoul, the clothing and accessories retailer at Doublesoul.co.
The SP* portion is an important clue. Shopify officially explains that purchases from stores using Shopify Payments can appear on a customer’s statement in the format SP * <store name>. DoubleSoul’s own current terms confirm that Shopify provides the ecommerce platform used to process orders through its website.
What Is SP*DOUBLESOUL on My Credit Card?
SP*DOUBLESOUL is most likely a billing descriptor for an online order from DoubleSoul.
DoubleSoul is an ecommerce retailer whose current product catalog includes:
- Socks
- Low socks
- Quarter socks
- High socks
- Ultralow socks
- Ultrahigh socks
- Grip socks
- Baby and toddler socks
- Sock multipacks
- Boxers
- Collaborations and limited collections
- Digital gift cards
If you or another authorized user recently ordered from Doublesoul.co, compare the amount on your statement with the order confirmation.
What Does SP* Mean Before DOUBLESOUL?
The SP* prefix is associated with Shopify Payments transactions.
Shopify’s official guidance for unfamiliar charges states that when a customer makes a purchase from another store using Shopify Payments, the statement can display:
SP * <store name>
In this case:
SP * DOUBLESOUL
points to:
DoubleSoul
as the store name.
DoubleSoul independently confirms in its terms that:
Shopify, Inc. provides the online ecommerce platform used by the store to sell its products and process orders.
That combination provides a strong explanation for the descriptor.
Is SP*DOUBLESOUL a Shopify Charge?
It is best understood as a DoubleSoul purchase processed through Shopify’s ecommerce/payment system rather than a purchase directly from Shopify.
There are two different situations that can create Shopify-related statement wording:
A Shopper Buys From a Shopify Store
Shopify says a purchase from a store using Shopify Payments may appear as:
SP * STORE NAME
That is the pattern that fits:
SP*DOUBLESOUL
A Shopify Merchant Pays Shopify
A business owner paying Shopify for a Shopify account can instead see:
SHOPIFY *
followed by a nine-digit bill number.
If you are simply a shopper and your statement says SP*DOUBLESOUL, check for a DoubleSoul retail order first.
For a broader explanation, see our Shopify charge on credit card or debit card guide.
What Is DoubleSoul?
DoubleSoul is an online apparel and accessories brand focused primarily on socks.
Its current website describes the products as comfortable and expressive basics and offers numerous sock styles, colors, packs, and collaborations.
Current product categories include:
- Low socks
- Quarter socks
- High socks
- Ultralow socks
- Ultrahigh socks
- Grip socks
- Baby and toddler socks
- Boxers
- Gift cards
DoubleSoul’s current catalog also includes collaborations and limited-release collections.
Who Owns DoubleSoul?
DoubleSoul’s current legal terms identify the operator as:
AMBLE ALONG LLC dba Doublesoul
Its privacy information lists:
AMBLE ALONG LLC
Attn: Privacy Compliance Officer
129 E 82nd Street, Apt 7A
New York, NY 10028
DoubleSoul’s terms also explicitly state that its store works with Shopify, Inc. to process orders and provide its ecommerce platform.
This helps distinguish the merchant from unrelated companies or websites that might use similar wording.
Why Does My Statement Say SP*DOUBLESOUL Instead of Doublesoul.co?
Card statements frequently combine:
- A payment-platform prefix
- The merchant’s store name
With Shopify Payments, the result can look like:
SP*DOUBLESOUL
rather than:
DOUBLESOUL.CO
or:
AMBLE ALONG LLC
The statement does not need to display the merchant’s full legal business name.
Shopify also explains that banks and card networks can add or alter some statement information, so exact punctuation and spacing can vary.
Common SP*DOUBLESOUL Statement Variations
Depending on the card issuer, statement length, payment method, and formatting, a DoubleSoul purchase could potentially appear in a form such as:
- SP*DOUBLESOUL
- SP * DOUBLESOUL
- SP DOUBLESOUL
- SP-DOUBLESOUL
- DOUBLESOUL
- DOUBLESOUL.CO
- DOUBLESOUL followed by location or transaction information
The key merchant clue is:
DOUBLESOUL
The SP prefix strengthens the Shopify Payments explanation.
What Could My SP*DOUBLESOUL Charge Be For?
The transaction may correspond with a purchase such as:
- A single pair of socks
- A three-pack, six-pack, or larger sock pack
- A boxer purchase
- A limited-edition collaboration
- A sale item
- A gift purchase
- A digital gift card
- Shipping
- Applicable sales tax
Check the complete order total rather than comparing the charge only with the advertised price of one item.
Could SP*DOUBLESOUL Be a Gift Card?
Yes.
DoubleSoul currently sells digital gift cards.
Available gift-card denominations currently include amounts ranging from:
$25 to $200
in $25 increments.
DoubleSoul says its digital gift cards:
- Are delivered electronically
- Do not expire
- Can be used across multiple orders
If the transaction is a round amount such as:
- $25
- $50
- $75
- $100
- $150
- $200
check whether you or another cardholder purchased a DoubleSoul gift card.
Why Is My DoubleSoul Charge Higher Than the Item Price?
The final amount may include:
- More than one item
- Shipping
- Sales tax
- A multipack
- Another item added to the cart
DoubleSoul’s current shipping FAQ says:
- U.S. orders of $50 or more receive free shipping.
- U.S. orders below $50 currently have $5 flat-rate shipping.
Therefore, a product priced at $33 could generate a charge higher than $33 after shipping and applicable tax.
Could SP*DOUBLESOUL Be a Recurring Subscription?
We did not find evidence that ordinary DoubleSoul retail purchases are automatically recurring subscriptions.
DoubleSoul’s current store primarily sells physical merchandise and gift cards.
Therefore, an isolated SP*DOUBLESOUL charge is more likely to be an online retail purchase than a monthly subscription.
If you see repeated DoubleSoul charges:
- Compare each amount.
- Check for separate orders.
- Ask other authorized cardholders.
- Review your DoubleSoul account and email receipts.
Do not assume a repeated transaction is a subscription without identifying the corresponding orders.
Could Another Person Have Ordered From DoubleSoul?
Yes.
DoubleSoul sells clothing and gift items that another authorized card user may have purchased without mentioning the brand name.
Ask:
- A spouse or partner
- A child or family member
- Another household member
- An employee using a business card
- Anyone with permission to use the card
whether they recently ordered socks, boxers, a gift, or a DoubleSoul gift card.
How to Verify an SP*DOUBLESOUL Charge
Use these steps:
- Open the full bank transaction. Look for DOUBLESOUL, SP*, a location, phone number, or website.
- Record the amount and transaction date.
- Search your email for DoubleSoul.
- Search for doublesoul.co.
- Search for Shopify, Shop, or Shop Pay.
- Search for the exact dollar amount.
- Check your DoubleSoul account if you created one.
- Ask other authorized card users.
- Compare the amount with merchandise, shipping, discounts, and tax.
- Contact DoubleSoul if the order still cannot be identified.
How Do I Check My DoubleSoul Order?
Start with the email account used when placing the order.
Search for:
- DoubleSoul
- Doublesoul.co
- Order confirmation
- Shipping confirmation
- Tracking
- Shop
- Shop Pay
- The exact dollar amount
DoubleSoul also currently provides an online customer account login.
If you used an account during checkout, logging in may help connect the statement transaction with your purchase history.
What If I Used Shop Pay?
If you used Shop Pay when placing a DoubleSoul order, check:
- Your Shop account
- The Shop app
- Order confirmation emails
- Shipping notifications
Shopify provides Shop Pay as an accelerated checkout method for participating online stores.
The presence of an SP* merchant descriptor does not by itself mean you used installments.
A normal Shopify Payments purchase can also use the:
SP * STORE NAME
format.
Is SP*DOUBLESOUL the Same as SP+AFF?
No.
A normal descriptor such as:
SP*DOUBLESOUL
is consistent with an ordinary Shopify Payments store purchase.
A descriptor beginning:
SP+AFF
more strongly points to Shop Pay Installments powered by Affirm.
If your actual transaction begins with SP+AFF rather than SP*, see our SP+AFF charge on debit card guide.
What If I Don’t Remember Buying Socks?
DoubleSoul’s catalog includes more than individual pairs of socks.
Check whether the transaction involved:
- A sock multipack
- A gift
- Boxers
- A collaboration
- A sale purchase
- A digital gift card
- An order made by another person
The merchant descriptor generally will not list the exact item.
Can I Return a DoubleSoul Order?
DoubleSoul’s current FAQ states that it does not currently accept ordinary returns.
The company does provide assistance when socks arrive:
- Defective
- Damaged
For those situations, DoubleSoul directs customers to:
Because return policies can change, check the current DoubleSoul FAQ before relying on an older policy or search result.
What If My DoubleSoul Order Arrived Damaged?
DoubleSoul asks customers with damaged or defective products to contact its support team.
Email:
Include relevant information such as:
- Your order information
- Product involved
- Description of the problem
- Photographs if requested
Do not send a complete credit-card number by email.
Can I Cancel a DoubleSoul Order?
DoubleSoul’s currently published FAQ does not provide a universal cancellation procedure for every order.
If you recently placed an order and need to change or cancel it, contact:
as quickly as possible.
Whether an order can be canceled may depend on whether fulfillment or shipping has already begun.
Do not assume that filing a bank dispute is the same as canceling an order.
How Do I Contact DoubleSoul?
Current official DoubleSoul contact information includes:
- Website: Doublesoul.co
- Customer Support: support@doublesoul.co
- General/Privacy Contact: hello@doublesoul.co
DoubleSoul’s current legal information identifies:
AMBLE ALONG LLC dba Doublesoul
and lists the following privacy correspondence address:
AMBLE ALONG LLC
Attn: Privacy Compliance Officer
129 E 82nd Street, Apt 7A
New York, NY 10028
For an order, shipping, product, or damaged-item issue, use the customer-support email rather than sending sensitive financial information by mail.
What Information Should I Give DoubleSoul About a Charge?
For an order inquiry, useful information can include:
- Your name
- Email address used for the order
- Approximate order date
- Transaction amount
- Order number if known
- Last four digits of the card if legitimately requested
Do not send:
- Your complete credit-card number
- Your CVV
- Your debit-card PIN
- Your online banking password
- One-time authentication codes
Why Do I Have Two SP*DOUBLESOUL Charges?
Possible explanations include:
- Two different orders
- Purchases by two authorized card users
- A pending authorization and completed transaction
- A payment retry
- A duplicate transaction
- Unauthorized use of the card
Check whether one transaction is still marked:
Pending
while the other is:
Posted
or:
Completed.
A pending authorization can disappear after the final payment settles.
What Is a Pending SP*DOUBLESOUL Charge?
A pending charge means the card transaction has been authorized but may not yet have fully settled.
While it is pending:
- The descriptor may change.
- The transaction date may update.
- The amount may settle to the final order total.
- A duplicate-looking authorization may disappear.
If you recognize your DoubleSoul order, compare the final posted transaction after settlement.
If you did not authorize the payment at all, contact the card issuer promptly even if it is still pending.
Could SP*DOUBLESOUL Be Fraud?
Not automatically.
DoubleSoul is a real online retailer, and its official terms confirm that Shopify provides its ecommerce platform.
Shopify independently documents the SP * STORE NAME statement format.
A legitimate SP*DOUBLESOUL charge can therefore result from:
- A DoubleSoul order
- A gift purchase
- A sock or boxer order
- A digital gift card
- A purchase by another authorized card user
However, a legitimate merchant does not prove that your specific transaction was authorized.
Investigate further if:
- No one recognizes DoubleSoul.
- No email receipt exists.
- No order matches the amount.
- DoubleSoul cannot identify an authorized purchase.
- Additional unfamiliar charges appear.
What If I Never Ordered From DoubleSoul?
Start by checking:
- All email accounts
- Shop or Shop Pay activity
- Other household card users
- Gift purchases
- Recent online shopping
Then contact DoubleSoul and ask whether an order can be identified from the non-sensitive details you provide.
If no authorized purchase explains the charge, contact your bank or card issuer.
How to Dispute an Unauthorized SP*DOUBLESOUL Charge
If nobody authorized to use the card recognizes the transaction:
- Save the complete SP*DOUBLESOUL descriptor.
- Record the date and amount.
- Search for a DoubleSoul order confirmation.
- Check with every authorized card user.
- Contact DoubleSoul about the transaction.
- Ask your card issuer for the complete merchant information.
- Report the transaction as unauthorized if appropriate.
- Ask whether additional transactions are pending.
- Ask whether the card should be replaced.
Use the telephone number printed on the back of your card or your bank’s official app when reporting unauthorized activity.
See our guide to investigating an unrecognized credit-card or bank charge for additional steps.
Frequently Asked Questions About SP*DOUBLESOUL
What is SP*DOUBLESOUL on my credit card?
SP*DOUBLESOUL most likely identifies an online purchase from DoubleSoul. Shopify says purchases from stores using Shopify Payments can appear as SP * followed by the store name.
What is DoubleSoul?
DoubleSoul is an online retailer primarily selling socks, multipacks, boxers, gift cards, and related apparel products at Doublesoul.co.
What does SP* mean on my credit-card statement?
For Shopify Payments purchases, Shopify says a shopper may see SP * followed by the name of the store where the purchase was made.
Does DoubleSoul use Shopify?
Yes. DoubleSoul’s current terms explicitly state that its store works with Shopify, Inc. to process orders and provide its ecommerce platform.
Who owns DoubleSoul?
DoubleSoul’s current legal terms identify the operator as AMBLE ALONG LLC dba Doublesoul.
Could SP*DOUBLESOUL be a sock order?
Yes. Socks are DoubleSoul’s primary product category, including single styles and multipacks.
Could SP*DOUBLESOUL be boxer shorts?
Yes. DoubleSoul’s current online catalog also includes boxers.
Could the charge be a DoubleSoul gift card?
Yes. DoubleSoul sells digital gift cards in multiple denominations.
Is SP*DOUBLESOUL a subscription?
We did not find evidence that normal DoubleSoul retail orders are automatically recurring subscriptions. An isolated charge is more likely to be an online merchandise purchase.
Why is the charge higher than the product price?
The final total can include multiple products, shipping, and applicable sales tax. DoubleSoul currently charges $5 flat-rate U.S. shipping for orders below $50 and advertises free U.S. shipping for orders of $50 or more.
Can I return a DoubleSoul order?
DoubleSoul’s current FAQ says ordinary returns are not accepted. Customers who receive defective or damaged socks are directed to support@doublesoul.co.
How do I contact DoubleSoul?
For customer-service issues, DoubleSoul currently lists support@doublesoul.co.
Is SP*DOUBLESOUL fraud?
Not automatically. The descriptor is consistent with a real DoubleSoul ecommerce purchase. If no authorized user recognizes an order and no DoubleSoul receipt matches the amount, contact the merchant and your card issuer promptly.
Is SP*DOUBLESOUL the same as Shopify?
Not exactly. DoubleSoul is the merchant. Shopify provides the ecommerce/payment platform that can create the SP * STORE NAME statement format.
What if my statement says SP+AFF instead?
SP+AFF is different and more strongly indicates Shop Pay Installments powered by Affirm. Check the merchant name and your Shop or Affirm payment schedule.
Related Charge Guides
- Shopify charge on credit card or debit card: merchant vs. shopper billing
- SP SKIMS charge: Shopify-style retail statement descriptor
- SP+AFF charge: Shop Pay Installments and Affirm
- Unrecognized credit-card or bank charge: what to do
- Retail and online-store charges on credit-card statements
Why Trust ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, ecommerce, Shopify, online-shopping, point-of-sale, payment-platform, and bank-statement descriptors using current official merchant information, payment-platform documentation, and transaction-verification techniques.
For this guide, DoubleSoul’s own current legal documentation confirms that AMBLE ALONG LLC dba Doublesoul operates the online store and that Shopify, Inc. provides its ecommerce platform and processes orders through the store.
Shopify independently confirms that when a shopper buys from a store using Shopify Payments, the card transaction can display in the form:
SP * <store name>
That official Shopify documentation provides a strong explanation for the SP*DOUBLESOUL statement descriptor.
DoubleSoul’s current website also confirms that it sells socks, multipacks, boxers, collaborations, and digital gift cards and currently provides customer support at support@doublesoul.co.
Because ChargeOnMyCard.com cannot access a private DoubleSoul order or card account, cardholders should compare the transaction date and amount with their own DoubleSoul receipt, Shop activity, and authorized card users before determining whether an individual payment was authorized.
Last reviewed: August 22, 2026
ChargeOnMyCard.com is not affiliated with DoubleSoul, AMBLE ALONG LLC, Shopify, Shopify Payments, Shop, Shop Pay, Affirm, any DoubleSoul collaborator, payment processor, card network, bank, or financial institution. This article provides general informational guidance and cannot access a DoubleSoul order, Shop account, credit card, debit card, or bank account; identify who authorized a private purchase; cancel an order; guarantee a return or refund; block a card; or file a dispute. Verify an individual charge through DoubleSoul, the relevant payment platform, and your financial institution.