A ZubbPay charge on a credit card, debit card, or bank statement usually means that an online membership, product, or other purchase was billed using ZubbPay.com rather than the name of the website or service you remember buying from.
ZubbPay’s own FAQ explains that ZubbPay is the billing name used for an order in order to protect customer privacy. This can make a legitimate purchase difficult to recognize because the name shown on the card statement may be different from the website, membership, or product originally purchased.
What Is ZubbPay on My Credit Card?
ZubbPay is a billing and customer-support name that can appear instead of the original website or product you purchased.
ZubbPay’s current FAQ specifically explains that customers may see zubbpay.com as the name under which an order was billed.
That means the charge might relate to:
- An online membership
- A recurring subscription
- A digital product
- An online service
- A one-time product purchase
- A membership renewal
- An order made by another authorized cardholder
The ZubbPay name alone does not necessarily tell you which website, account, membership, or product generated the payment.
Why Does My Credit Card Say ZubbPay?
The underlying website may use ZubbPay as a discreet billing name.
ZubbPay states that its billing name is used for orders to help protect customer privacy.
For example, you may remember subscribing to:
Website ABC
while your credit-card statement shows:
ZUBBPAY.COM
instead.
This can create confusion because searching the credit-card statement may lead to ZubbPay rather than the website where the original transaction occurred.
What Does ZubbPay Sell?
ZubbPay does not identify one single product or membership on its public billing page.
Instead, the company provides billing assistance for purchases processed through its system.
Its current support site specifically offers help with:
- Billing questions
- Membership questions
- Product or purchase questions
- Credit-card charges
- Order confirmation
- Cancellation of services
- Refund or credit requests
Therefore, a ZubbPay transaction should be treated as a billing clue rather than the complete description of what was purchased.
Who Owns ZubbPay?
ZubbPay’s current website identifies the operator as:
Gamma Billing Inc.
25000 Avenue Stanford
Santa Clarita, CA 91355
USA
The website also identifies:
- Digigamma BV
- Gamma Entertainment
as official suppliers of ZubbPay.com.
This information helps establish that ZubbPay is not simply a random text string generated by your bank.
However, it still does not identify the specific membership or product associated with your individual transaction.
Is ZubbPay a Payment Processor?
ZubbPay functions as a billing name and billing-support service, while its current site identifies Segpay as an authorized payment processor.
ZubbPay specifically directs customers with:
- Billing questions
- Membership cancellations
to Segpay.
Segpay is an established online payment processor that handles both one-time and recurring transactions for online merchants.
If Segpay is involved with your purchase, the most useful next step may be to locate the transaction through its Consumer Self-Service Portal.
See our Segpay charge on credit card guide for more information about Segpay billing descriptors.
What Is the Difference Between ZubbPay and Segpay?
The two names can play different roles.
ZubbPay can be the billing or customer-support name associated with the order.
Segpay is identified by ZubbPay as an authorized payment processor for billing inquiries and membership cancellation.
A transaction may therefore involve:
Website or membership → ZubbPay billing name → Segpay payment processing → your card
The consumer may remember only the first part while the statement displays one of the billing intermediaries.
What Is PAY ZUBBPAY.COM on My Statement?
Public charge databases have historically recorded statement wording such as:
PAY ZUBBPAY.COM
and:
PAY ZUBBPAY.COM KN
The important part is ZUBBPAY.COM.
The additional letters may come from merchant-location, processor, country, bank, or statement-format information.
We could not verify a universal meaning for every suffix attached to ZubbPay, so use the full transaction information provided by your bank when identifying an individual payment.
Why Is ZubbPay Charging Me Every Month?
A repeating ZubbPay transaction may indicate a recurring membership or subscription.
ZubbPay’s support pages specifically discuss memberships and cancellations, while its authorized payment processor Segpay supports recurring subscription billing and rebills.
If the charge appears:
- Every month
- Every few weeks
- On approximately the same date
- For the same amount
check whether you enrolled in an automatically renewing membership.
Search your email for:
- Subscription
- Membership
- Renewal
- Trial
- Order confirmation
- ZubbPay
- Segpay
- The exact transaction amount
Could ZubbPay Be a One-Time Purchase?
Yes.
Do not assume every ZubbPay transaction is a subscription.
ZubbPay’s own support information refers to both:
- Memberships
- Products and purchases
A single ZubbPay transaction could therefore represent a one-time purchase.
The official order lookup should help determine whether your individual payment was recurring or one-time.
How Do I Find Out What I Bought From ZubbPay?
ZubbPay provides an official transaction lookup specifically for this situation.
Visit:
ZubbPay currently asks for:
- The first six digits of the payment card
- The last four digits of the payment card
- The card expiration date
- Email address
After the order is found, ZubbPay says customers can view more detailed information about the transaction.
Why Didn’t I Receive a ZubbPay Receipt?
ZubbPay says a sales confirmation or receipt email is sent for each order it processes.
If you cannot find it:
- Check your inbox.
- Check spam or junk folders.
- Search for ZubbPay.
- Search for Segpay.
- Search for the transaction amount.
- Search for the approximate purchase date.
The receipt may provide the website, membership, or product name that is missing from the bank statement.
How Do I Cancel a ZubbPay Membership?
ZubbPay’s current website directs customers who want to cancel a membership to its authorized payment processor:
Segpay
Use the official:
Segpay Consumer Self-Service Portal
Segpay’s portal allows consumers to locate purchases and manage eligible subscriptions.
The general process is:
- Open the official Segpay Consumer Portal.
- Locate the purchase using the available search criteria.
- Identify the underlying membership.
- Select the cancellation option if available.
- Save the cancellation confirmation.
- Check whether another subscription exists under the same card or email address.
Segpay’s documentation confirms that cancellation of a recurring subscription is designed to stop future rebilling.
Does Canceling ZubbPay Refund the Latest Charge?
Not necessarily.
Cancellation and refund are two separate issues.
Canceling a recurring membership generally addresses future billing.
A charge that already completed may require a separate:
- Refund request
- Credit request
- Billing investigation
ZubbPay specifically lists refund or credit requests among the billing issues its support service handles.
A refund is not automatically guaranteed.
The result can depend on:
- The underlying merchant
- The purchase terms
- The date of the charge
- Whether the service was used
- When cancellation occurred
- Applicable refund policies
How Do I Request a ZubbPay Refund?
First identify the transaction.
Then contact ZubbPay or Segpay with:
- Transaction date
- Amount
- Underlying membership or product
- Purchase or subscription information
- Cancellation confirmation if applicable
ZubbPay’s current support site says it assists with both:
refund requests
and:
credit requests.
Use:
or the official:
What If ZubbPay Charged Me After I Canceled?
First verify the effective date of cancellation.
A charge after cancellation could involve:
- A transaction submitted before cancellation completed
- A second subscription
- A membership under another email address
- A different underlying website
- A recurring payment that was not successfully canceled
- A pending payment that later completed
- An incorrect charge
Use the transaction lookup to identify each payment independently.
If you have a cancellation confirmation, keep a copy and provide it when requesting a billing review.
Why Do I Have More Than One ZubbPay Charge?
Multiple transactions could mean:
- More than one membership
- Multiple products
- Separate purchases
- A recurring renewal
- Different accounts using the same card
- A pending and completed transaction
- A payment retry
- A duplicate transaction
- Unauthorized card use
Look up each amount separately.
Do not assume two ZubbPay charges necessarily come from the same membership.
Could ZubbPay Be a Trial That Turned Into a Subscription?
It is possible if the underlying membership used recurring billing, but ZubbPay’s public FAQ does not establish that every charge originates from a trial.
If you remember entering your card for:
- A promotional membership
- A low-cost introductory offer
- A limited-access membership
- A temporary online service
locate the original order and review its billing terms.
Do not rely on assumptions about the amount or billing schedule.
The original transaction details are the best source for determining whether a trial converted into recurring billing.
How to Identify a ZubbPay Charge
Use these steps:
- Copy the exact descriptor. Include ZubbPay, ZubbPay.com, PAY, letters, numbers, and location information.
- Record the amount.
- Check whether it repeats.
- Search email and spam folders.
- Ask other authorized card users.
- Use ZubbPay’s official order lookup.
- Check the Segpay Consumer Portal.
- Identify the underlying website or membership.
- Determine whether the payment is one-time or recurring.
- Cancel recurring billing if you no longer want the service.
ZubbPay Customer Service
ZubbPay’s current site provides:
- Order Lookup: ZubbPay Order Details
- Customer Support: ZubbPay Contact Page
- FAQ: ZubbPay Billing FAQ
- Live Chat: Available through ZubbPay.com
ZubbPay states that customer assistance is available every day and describes its support operation as available 24/7.
For membership cancellation and billing inquiries, ZubbPay specifically directs customers to Segpay.
Segpay Customer Service for ZubbPay Billing
Current Segpay Consumer Support includes:
- U.S. Consumers: 1-866-450-4000
- International Consumers: +1-954-414-1610
- Consumer Portal: cs.segpay.com
- Live Support: 24 hours a day, 7 days a week
Segpay can be especially useful when you need to:
- Identify the membership
- Locate a recurring subscription
- Cancel future billing
- Investigate a payment
- Discuss a refund or billing problem
Is ZubbPay Legitimate?
ZubbPay is a real billing-support website operated by Gamma Billing Inc., according to its current website.
It publishes:
- Order lookup
- Billing assistance
- Customer support
- Membership cancellation help
- Refund and credit-request assistance
- Corporate operator information
It also identifies Segpay as an authorized payment processor.
However, the fact that ZubbPay is a real billing service does not prove that your specific charge was authorized.
Always identify the underlying purchase.
Is a ZubbPay Charge Fraud?
Not automatically.
The main reason ZubbPay can look unfamiliar is that ZubbPay itself says the billing name is used instead of the original order name for privacy.
A legitimate ZubbPay charge may therefore come from:
- A membership you recognize under another website name
- A recurring subscription
- A one-time product purchase
- A purchase made by another authorized cardholder
However, treat the payment as potentially unauthorized if:
- Nobody recognizes the underlying purchase.
- ZubbPay cannot locate an authorized order.
- Segpay cannot identify a legitimate membership.
- You never entered the card on the associated website.
- Several unexplained charges appear.
What If I Have Never Heard of ZubbPay?
That does not necessarily mean you never purchased the underlying service.
The website name and statement descriptor may be intentionally different.
Before disputing:
- Use the ZubbPay order lookup.
- Check Segpay.
- Search email receipts.
- Ask other authorized card users.
- Look for memberships or digital purchases made around the transaction date.
If no authorized purchase can be identified, contact your financial institution promptly.
How to Dispute an Unauthorized ZubbPay Charge
If ZubbPay and Segpay cannot identify a purchase you authorized:
- Save the complete statement descriptor.
- Save the date and amount.
- Document your ZubbPay or Segpay inquiry.
- Cancel any unknown recurring membership that is identified.
- Contact the card issuer using the number on the back of the card.
- Report the transaction as unrecognized if appropriate.
- Ask whether additional recurring charges are pending.
- Ask whether the card should be replaced.
Remember that canceling a subscription and disputing a card transaction are different actions.
Canceling addresses future merchant billing.
A card dispute addresses a transaction that has already been submitted.
See our guide to investigating an unrecognized credit-card or bank charge for additional steps.
Frequently Asked Questions About ZubbPay Charges
What is ZubbPay on my credit card?
ZubbPay is a billing name used for online orders, memberships, and products. ZubbPay says its name may appear instead of the original service name in order to protect customer privacy.
Why is ZubbPay charging me?
The payment may relate to an online membership, subscription, product, or purchase billed under the ZubbPay name.
What did I buy from ZubbPay?
ZubbPay does not publicly identify one universal product. Use its official order lookup to identify the specific membership or product connected with your card.
Is ZubbPay a subscription?
It can be. ZubbPay supports membership billing and directs cancellation requests to Segpay, which processes recurring subscriptions. However, some ZubbPay transactions may be one-time purchases.
Why does ZubbPay charge me every month?
A monthly ZubbPay charge may indicate an automatically renewing membership or other recurring subscription. Locate the order through ZubbPay or Segpay to identify it.
How do I cancel ZubbPay?
ZubbPay directs membership cancellations to Segpay, its authorized payment processor. Use the official Segpay Consumer Self-Service Portal at cs.segpay.com.
How do I stop ZubbPay recurring charges?
Identify the membership and cancel the recurring subscription through Segpay or the appropriate merchant. Save the cancellation confirmation and check your next statement.
Can I get a refund from ZubbPay?
ZubbPay provides support for refund and credit requests, but a refund is not guaranteed. Identify the transaction and request a review through ZubbPay or Segpay.
Does canceling ZubbPay automatically refund me?
No. Cancellation generally concerns future billing. A completed transaction may require a separate refund request.
Who owns ZubbPay?
ZubbPay’s current website says it is owned and operated by Gamma Billing Inc. of Santa Clarita, California.
Who processes ZubbPay payments?
ZubbPay currently identifies Segpay as an authorized payment processor for billing inquiries and membership cancellation.
What is PAY ZUBBPAY.COM?
It is a reported statement variation involving ZubbPay’s billing domain. Use ZubbPay’s order lookup to identify the underlying purchase.
Why don’t I recognize ZubbPay?
ZubbPay says its billing name can be used instead of the underlying order name for privacy. You may remember the website or membership but not the billing descriptor.
Is ZubbPay fraud?
Not automatically. ZubbPay is a real billing-support service. If no authorized purchase can be identified through ZubbPay, Segpay, your email records, or another card user, contact your bank or card issuer promptly.
Related Charge Guides
- SEGPAY charge: identify the underlying merchant or subscription
- ProBiller charge: online membership and billing descriptor
- Cleeng LLC charge: subscription and digital-content billing
- Unrecognized credit-card or bank charge: what to do
- Subscription charges on credit-card statements
Why Trust ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, subscription, membership, online-payment, payment-processor, and bank-statement descriptors using current official billing websites, processor documentation, transaction information, and consumer financial resources.
For this guide, ZubbPay’s own current FAQ provides unusually clear confirmation of why the descriptor can be confusing: ZubbPay identifies itself as the billing name used for an order while the underlying membership or product may have another name.
ZubbPay’s official site also confirms that:
- It provides support for credit-card charge questions.
- Customers can locate individual orders.
- It handles membership and purchase questions.
- It provides cancellation assistance.
- It accepts refund and credit requests.
- The website is operated by Gamma Billing Inc.
- Digigamma BV and Gamma Entertainment are identified as official suppliers.
- Segpay is identified as an authorized payment processor for billing inquiries and membership cancellation.
Segpay’s current documentation independently confirms support for recurring subscriptions, rebills, cancellations, refunds, and consumer transaction lookup.
Because the ZubbPay descriptor may deliberately differ from the consumer-facing website name, cardholders should identify the underlying order before determining whether an individual payment was authorized.
Last reviewed: August 22, 2026
ChargeOnMyCard.com is not affiliated with ZubbPay, ZubbPay.com, Gamma Billing Inc., Digigamma BV, Gamma Entertainment, Segpay, Epoch, any underlying website or membership provider, payment processor, card network, bank, or financial institution. This article provides general informational guidance and cannot access a ZubbPay order, Segpay account, membership, credit card, debit card, or bank account; identify who authorized a private purchase; cancel a subscription; guarantee a refund; block a card; or file a dispute. Verify an individual transaction through the official ZubbPay or Segpay support channels and your financial institution.