A ProBiller charge on your credit card, debit card, or bank statement usually means a payment was processed through ProBiller for an online ecommerce partner. The descriptor may appear as ProBiller.com, MBI ProBiller, MBI-ProBiller.com, MBI-PROBILLER.COM/RK, ProBiller 855-232-9550, or a similar billing name.
What Is the ProBiller Charge?
ProBiller is an online payment and billing service used by ecommerce partners, subscription websites, digital-content services, and entertainment websites. If you signed up for an online membership, trial, premium access, streaming service, digital-content site, or recurring subscription, the charge may appear under ProBiller instead of the name of the website you remember using.
This can be confusing because the statement descriptor may not show the original website name. Instead, your bank may show a payment processor name such as ProBiller.com or MBI ProBiller.
Why ProBiller May Appear on Your Card
- You signed up for an online subscription or membership that uses ProBiller for billing.
- You purchased access to an entertainment, video, digital-content, or ecommerce partner website.
- A trial membership converted into a paid recurring subscription.
- You selected additional membership packages, upgrades, or premium access during signup.
- A subscription renewed monthly or on another recurring billing schedule.
- A family member, household member, employee, or authorized card user signed up using your card.
- The charge posted under ProBiller instead of the original website or brand name.
- Your card information may have been used without permission.
Common ProBiller Statement Descriptors
Cardholders may see several variations of the ProBiller billing name, including:
- ProBiller
- ProBiller.com
- MBI ProBiller
- MBI-ProBiller.com
- MBI-PROBILLER.COM/RK
- ProBiller 855-232-9550
- ProBiller Dublin or international billing variations
Why the ProBiller Charge Can Be Confusing
The charge can be confusing because ProBiller may be the billing company, while another website or service provided the membership or content. You may remember signing up for a specific website, but your card statement may only show ProBiller.
ProBiller charges can also appear after a trial period, recurring renewal, package upgrade, or additional membership option. If you canceled one account but still see a charge, there may be another membership package or related subscription that also needs to be canceled.
How to Verify a ProBiller Charge
- Search your email for ProBiller, MBI ProBiller, subscription, membership, trial, renewal, payment, or cancellation messages.
- Check whether you recently signed up for an online entertainment, video, digital-content, or membership website.
- Compare the charge amount with any trial, monthly subscription, upgrade, or premium-access fee.
- Ask any authorized card users whether they created an online account using your card.
- Visit ProBiller’s official contact page and ask support to identify the charge by date, amount, and account details.
- If ProBiller cannot match the charge to an account you authorized, contact your bank or card issuer.
ProBiller Official Contact Information
- Official Website: probiller.com
- Contact Page: ProBiller contact support
- FAQ Page: ProBiller frequently asked questions
- U.S. and Canada Support Phone: +1-855-232-9550
- United Kingdom Support Phone: +44-808-189-0037
- Ireland Support Phone: +353-1800-816-885
- Australia Support Phone: +61-1800-956-396
- U.S. Address Listed by ProBiller: Aylo Billing US Corp., 610 Brazos Street, Suite 500, Austin, Texas 78701, USA
- International Address Listed by ProBiller: Aylo Billing Limited, 196-197 Old Nicosia-Limassol Road, Dali Industrial Zone 2540, Block 1, Cyprus
How to Cancel a ProBiller Subscription
If the charge is connected to a subscription you recognize, contact ProBiller through its official support page, phone support, live chat, or email/contact form. Ask support to confirm which website, membership, package, or renewal is connected to the charge.
After canceling, save the cancellation confirmation email or support reference number. ProBiller’s FAQ says a confirmation email is sent when an account is canceled, so check your inbox and spam folder if you do not see it.
Why You May Still Be Charged After Canceling
If you canceled but still see ProBiller billing, there may be another membership package, add-on, upgrade, or related subscription connected to the same signup. Contact ProBiller support and ask them to check for all active memberships under your name, email address, phone number, and card details.
Do not post your full card number, online banking password, PIN, or one-time security code in comments or support messages. ProBiller support should be able to help locate an account using safer identifying details such as name, email address, transaction date, amount, and partial card details if needed.
Refunds, Duplicate Billing, and Trial Charges
If you believe the charge is wrong, gather your signup confirmation, cancellation confirmation, receipt, account email, transaction date, amount, and any support messages. Trial offers and recurring membership terms can vary by website, so it is important to identify the original service connected to the ProBiller charge.
If the charge is pending, your bank may show limited details until it posts. Once posted, your card issuer may be able to provide more complete merchant information, including the full descriptor, phone number, billing category, and whether it was coded as recurring.
What To Do If You Do Not Recognize the ProBiller Charge
- Search all email accounts for ProBiller, MBI ProBiller, membership, trial, subscription, renewal, or cancellation messages.
- Ask authorized card users whether they signed up for an online membership or digital-content website.
- Contact ProBiller support using the official website or phone number listed above.
- Ask ProBiller to identify the charge by date, amount, email address, and billing details.
- If ProBiller cannot identify a legitimate account, contact your bank or credit card issuer.
- For suspected fraud, ask your issuer whether to lock the card, replace the card number, or dispute the transaction.
Is ProBiller Legit?
ProBiller is a real online payment and billing service. A ProBiller charge is not automatically fraud. In many cases, it is connected to a legitimate subscription, trial, renewal, or online purchase made through one of ProBiller’s ecommerce partners.
However, if you did not authorize the transaction, do not recognize the original website, and no authorized card user used your payment method, treat the charge as potentially unauthorized and contact both ProBiller support and your bank or card issuer.
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Help Other Cardholders Identify This Charge
If you saw a ProBiller, ProBiller.com, MBI ProBiller, or MBI-PROBILLER.COM/RK charge on your credit card, debit card, or bank statement, please share your experience in the comments. Helpful details include the exact descriptor, amount, whether it was a trial or recurring subscription, whether you canceled, and how the issue was resolved. Do not post private account details, full card numbers, passwords, PINs, or personal contact information.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com helps consumers identify confusing credit card, debit card, and bank statement charges by researching merchant descriptors, subscription billing names, payment processors, online memberships, and official support options. Our goal is to help cardholders determine whether a charge is likely legitimate, recurring, mistaken, or potentially unauthorized.
Disclaimer
ChargeOnMyCard.com is not affiliated with ProBiller, ProBiller.com, Aylo Billing US Corp., Aylo Billing Limited, any ecommerce partner, or any card issuer. This page is for informational purposes only and should not be treated as financial, legal, subscription, or banking advice. If you believe a charge is unauthorized, contact your bank or credit card issuer directly.
