A MEDVi charge on a credit card, debit card, or bank statement most likely relates to MEDVi, an online telehealth platform offering weight-management, peptide and longevity, men’s health, and women’s health programs.
MEDVi’s official documents confirm that its programs automatically renew and authorize the company to keep a payment card on file. A charge could include access to healthcare providers, a medical consultation, medication when prescribed, pharmacy fulfillment, laboratory services, delivery, or continuing support.
MEDVi does not currently publish one universal card-statement descriptor. The complete transaction details should therefore be compared with a MEDVi account, enrollment, receipt, prescription program, or shipment.
What Is the MEDVi Charge on a Credit Card?
MEDVi is a telehealth company that provides access to online healthcare programs and related subscription services.
A MEDVi payment may cover some combination of:
- An online health assessment
- A consultation or medical review
- Access to an independent licensed healthcare provider
- Prescription medication when medically appropriate
- Medication fulfilled through a participating pharmacy
- Laboratory services when included
- Care coaching or other program support
- Medication delivery
- An automatically renewing subscription
MEDVi’s cancellation policy describes the program price as a single subscription price that may include consultations, electronic form reviews, medications fulfilled through a pharmacy, laboratory services, healthcare services, and patient support.
Official website:
What Company Is Associated With MEDVi?
The official MEDVi website and legal documents identify the company as:
MEDVi, LLC
MEDVi currently publishes the following business contact information:
- Address: 131 Continental Drive, Suite 305, Newark, DE 19713
- Telephone: 1-323-690-1564
- General support email: help@medvi.org
- Cancellation and patient-support email: hello@medvi.org
- Website: Home.MEDVi.org
- Patient login: MEDVi patient portal
MEDVi explains that healthcare services are delivered through licensed medical providers and that prescribed medications may be fulfilled through participating pharmacies. MEDVi itself does not guarantee that an assessment will result in a prescription.
Why Is MEDVi Charging My Card?
Possible explanations include:
- You enrolled in a MEDVi weight-loss program.
- You completed an online assessment and paid for the first subscription period.
- A GLP-1 care program renewed.
- A peptide or longevity program renewed.
- A men’s health or women’s health program renewed.
- You enrolled in MEDVi QUAD.
- A multi-month subscription payment was processed.
- A card kept on file was charged for an unpaid balance.
- The amount changed based on the prescribed medication or dispensing pharmacy.
- Another authorized cardholder enrolled in a program.
- A cancellation request was received too close to the next billing date.
Search email and text messages for:
- MEDVi
- MEDVi.org
- MEDVi LLC
- GLP-1
- Semaglutide
- Tirzepatide
- QUAD
- Medical consultation
- Prescription
- Pharmacy shipment
- The amount of the charge
Because medications may arrive in discreet packaging, also check recent prescription deliveries and ask other authorized cardholders before concluding that no service was received.
Is MEDVi a Subscription?
Yes. MEDVi’s official medical consent states that all programs are auto-renewing.
The company states that customers authorize automatic charges for programs unless they explicitly request cancellation before payment is processed.
MEDVi’s subscription program begins after the customer:
- Completes the intake form
- Pays for the first subscription period
The subscription may then renew according to the applicable monthly or multi-month billing cycle.
Official policies:
Could the MEDVi Charge Be for a GLP-1 Program?
Yes.
MEDVi advertises online weight-management programs that may involve compounded GLP-1 medication when prescribed by an independent licensed provider.
A weight-management subscription may include:
- An online medical assessment
- Provider review or consultation
- A personalized treatment plan
- Prescription medication when approved
- Pharmacy fulfillment
- Shipping
- Care coaching or dietitian access when included
- Ongoing patient support
Prescriptions are not guaranteed. MEDVi states that independent healthcare providers determine whether treatment is medically appropriate.
The presence of a MEDVi payment does not identify the particular medication. Review the patient portal, prescription information, pharmacy communications, and shipment records.
Could the Charge Be for MEDVi QUAD?
Yes. MEDVi QUAD is a separate men’s health program offered through MEDVi.
The official QUAD page describes a prescription product combining:
- Apomorphine
- L-citrulline
- Sildenafil
- Tadalafil
The advertised program includes an online evaluation, provider review, prescription when approved, delivery, and continuing support.
MEDVi currently advertises a promotional starting price alongside a higher monthly retail price. Pricing and promotions can change, so compare the transaction with the amount displayed when the enrollment was completed.
Official program page:
Cardholders may also search for misspellings such as:
- MEDVI QUAD charge
- MEDIV QUAD charge
- MEDVI men’s health charge
- QUAD MEDVI subscription
A transaction showing MEDVi does not establish which program was purchased. Check the MEDVi portal and confirmation email.
How Much Does MEDVi Charge?
There is no single universal MEDVi charge amount.
The total can depend on:
- The program selected
- The prescribed medication
- The medication dosage
- The dispensing pharmacy
- Monthly versus multi-month billing
- Introductory or promotional pricing
- Renewal pricing
- Medical consultations
- Laboratory or other healthcare services
MEDVi’s terms specifically state that the final credit-card charge may fluctuate depending on the medication prescribed and the pharmacy selected for fulfillment. The company says a support representative will communicate information about a variance in the charge.
Do not rely on an advertisement’s introductory amount when checking a later renewal. Compare the transaction with:
- The checkout screen
- The enrollment confirmation
- The program’s renewal terms
- The patient-portal billing history
- Messages about medication or pharmacy changes
What Is Included in a MEDVi Charge?
According to MEDVi’s official subscription policy, one subscription price may include:
- Live consultations
- Electronic intake or consultation reviews
- Healthcare-provider access
- Medication fulfilled through a pharmacy when prescribed
- Laboratory services when applicable
- Other healthcare services for which MEDVi collects payment
- Patient support
- Services supporting the customer’s care program
The charge should therefore not automatically be interpreted as the price of medication alone.
MEDVi’s terms also state that amounts collected may include fees charged by medical providers for healthcare services.
Does MEDVi Accept Insurance?
MEDVi’s terms state that its affiliated medical professional entities are not contracted healthcare providers with commercial insurance plans or government programs such as Medicare or Medicaid.
Customers are responsible for the applicable fees, and a prescription or laboratory service ordered through the program may not be covered by insurance.
Coverage, reimbursement, and eligibility can vary. Review the program documentation and contact the applicable insurer or benefit administrator about a specific claim.
How Does MEDVi Process Credit-Card Payments?
MEDVi’s terms state that customers authorize MEDVi, its affiliates, or its third-party payment processors to charge the amount due.
The same terms identify Stripe as the infrastructure used to safeguard payment information.
However, MEDVi does not publicly state that every transaction will contain `STRIPE`, `MEDVI`, or one exact universal descriptor. The displayed wording can depend on:
- The payment processor
- The card issuer
- Statement character limits
- The healthcare program
- The entity collecting the payment
Open the complete transaction and ask the card issuer for any merchant details that are not shown in the account summary.
Common MEDVi Statement Variations
Depending on the issuer and transaction data, cardholders may encounter or search for wording such as:
- MEDVI
- MEDVI LLC
- MEDVI.ORG
- MEDVI HEALTH
- MEDVI SUBSCRIPTION
- MEDVI WEIGHT LOSS
- MEDVI GLP1
- MEDVI GLP-1
- MEDVI QUAD
- MEDIV QUAD
- STRIPE MEDVI
- STRIPE*MEDVI
These are potential search variations and identification clues. They are not all confirmed universal MEDVi statement descriptors.
Do not confuse MEDVi with MEDvidi, which is a separate telehealth business with different services, policies, and billing.
How to Identify a MEDVi Charge
Use the following process:
- Open the complete transaction. Record every letter, number, space, location, telephone number, and processor reference.
- Check the MEDVi patient portal. Review the program, billing history, messages, prescriptions, and shipment information.
- Search email and text messages. Look for MEDVi, GLP-1, QUAD, prescriptions, provider reviews, and pharmacy shipments.
- Compare the amount. Check introductory pricing, renewal pricing, dosage changes, and multi-month billing.
- Ask every authorized cardholder. Health-related purchases may have been made privately by another authorized user.
- Check delivery records. Medication may have arrived in discreet packaging from a participating pharmacy.
- Contact MEDVi. Use the telephone number, portal, or email published on the official website.
- Ask the card issuer for expanded merchant information.
- Report the charge if it remains unexplained.
How to Cancel a MEDVi Subscription
MEDVi’s current policy provides two cancellation methods:
- Email patient support at hello@medvi.org.
- Submit the request through the chat feature in the MEDVi patient portal.
MEDVi requires the request at least 72 hours before the next billing date. After cancellation, access to the subscription services continues through the end of the current billing cycle.
To document the cancellation:
- Submit the request more than 72 hours before renewal.
- State clearly that you want the subscription canceled.
- Identify the program being canceled.
- Request the effective cancellation date.
- Ask whether another payment is scheduled.
- Save the email, portal message, and confirmation.
- Review the next statement for additional charges.
Canceling a MEDVi program is different from disputing an unauthorized transaction. If neither the cardholder nor another authorized user enrolled, contact the issuer promptly.
Can I Get a Refund From MEDVi?
MEDVi’s current refund policy distinguishes between monthly and multi-month subscriptions.
The policy states:
- A full refund may be issued when patient support is notified within the first 72 hours of the subscription term and no subscription services have been received.
- A customer medically disqualified by the healthcare provider will receive a refund following disqualification.
- Monthly subscriptions are generally not refunded for the month in which cancellation occurs or for prior months.
- For subscriptions charged two or more months at a time, MEDVi says it will refund months for which no medication was shipped.
- Prescription medications generally cannot be returned for refund or reuse after being ordered for a patient.
- Damaged or incorrect medication should be reported immediately to hello@medvi.org.
Eligibility depends on the circumstances and the current policy applicable to the enrollment.
Official policy:
MEDVi cancellation and refund policy
Why Was I Charged After Canceling MEDVi?
A charge after a cancellation request may occur when:
- The request was submitted fewer than 72 hours before renewal.
- The payment had already been processed.
- The request applied to a later billing cycle.
- The customer had more than one program or enrollment.
- The cancellation request was not completed or confirmed.
- A multi-month subscription had already been charged.
- The transaction is a pending authorization rather than a new posted payment.
- A billing error occurred.
Compare the cancellation timestamp with the billing date and MEDVi’s required 72-hour notice period.
If the request was submitted on time, provide MEDVi with the confirmation and ask:
- When was the cancellation received?
- What was its effective date?
- Why was another payment processed?
- Does another active program exist?
- Is a refund available?
Why Are There Two MEDVi Charges?
Two transactions could indicate:
- Two separate MEDVi programs
- A monthly payment and another healthcare-related fee
- A program change
- A medication or pharmacy-related price adjustment
- A pending authorization and completed payment
- Two authorized household enrollments
- A duplicate transaction
- Unauthorized repeated use
Compare:
- The amounts
- The transaction dates
- Pending versus posted status
- The programs shown in the MEDVi portal
- Authorization or transaction numbers
- Confirmation emails and prescription records
Contact MEDVi and the card issuer if both transactions post and the records support only one authorized payment.
MEDVi Contact Information
- Company: MEDVi, LLC
- Address: 131 Continental Drive, Suite 305, Newark, DE 19713
- Telephone: 1-323-690-1564
- General support: help@medvi.org
- Cancellation and patient support: hello@medvi.org
- Website: MEDVi.org
- Patient portal: MEDVi login
Use independently verified contact information rather than a telephone number supplied through an unsolicited text, advertisement, comment, or social-media message.
What Information Should I Give MEDVi?
Provide only the information reasonably necessary to locate the account:
- Your name
- The email address used for enrollment
- The transaction date
- The amount
- The last four digits of the payment card
- The program name
- A non-sensitive invoice or transaction reference
Do not send:
- Your complete card or bank-account number
- Your banking password
- Your PIN or CVV security code
- A one-time authentication code
- An unredacted bank statement
- Private medical information that is unnecessary for the billing question
Is MEDVi Legitimate?
MEDVi is an identifiable telehealth platform with an official website, patient portal, legal policies, business address, telephone number, support emails, and published subscription terms.
Its official documents describe MEDVi, LLC, its healthcare programs, payment authorization, auto-renewal, cancellation process, refund limitations, medical providers, and pharmacy fulfillment.
That does not establish:
- That a particular transaction was authorized
- That a charge amount is correct
- That a cancellation was processed properly
- That a customer qualifies for a refund
- That every communication using the MEDVi name is genuine
For reported customer experiences, see MEDVi reviews and complaints on ZeroStars.org.
Consumer reviews and complaints can reveal issues worth investigating, but they do not independently prove what happened with a particular account or transaction.
Is the MEDVi Charge Fraud?
Not automatically.
The payment may represent:
- An authorized telehealth enrollment
- An automatic subscription renewal
- A GLP-1 weight-management program
- A MEDVi QUAD subscription
- A program selected by another authorized cardholder
- A multi-month payment
- A price variation related to medication or pharmacy fulfillment
- An unauthorized transaction
Treat the charge as potentially unauthorized when:
- No authorized card user recognizes MEDVi.
- No MEDVi account or confirmation can be found.
- No consultation, prescription, shipment, or program matches.
- The merchant cannot locate the payment.
- The card issuer’s expanded information does not match MEDVi.
- Several unexplained charges appear.
- A small payment is followed by larger attempts.
How to Dispute an Unauthorized MEDVi Charge
If the transaction remains unexplained:
- Save the complete MEDVi descriptor.
- Record the amount, date, status, and any reported location.
- Check every authorized cardholder.
- Search for MEDVi accounts, emails, texts, prescriptions, and shipments.
- Ask the issuer for the complete merchant information.
- Contact MEDVi when the details support that merchant match.
- Lock or freeze the card if unauthorized use is possible.
- Report the transaction through the issuer’s official dispute process.
- Ask whether additional payments are pending.
- Ask whether the card should be replaced.
- Keep case numbers and written records.
See our guide to investigating an unrecognized credit-card, debit-card, or bank transaction.
Questions to Ask the Card Issuer
Ask:
- What is the complete merchant name?
- Does the transaction identify MEDVi, MEDVi LLC, Stripe, or another entity?
- What telephone number and website were supplied?
- Which city, state, and country were reported?
- What merchant category was used?
- Was the transaction processed online?
- Was a stored payment credential used?
- Is the charge marked as recurring?
- Is it pending or fully posted?
- Are additional authorizations pending?
- What authorization or transaction reference is available?
Frequently Asked Questions About MEDVi Charges
What is MEDVi on my credit card?
MEDVi is an online telehealth platform. A MEDVi transaction may relate to an automatically renewing weight-management, GLP-1, peptide, longevity, men’s health, women’s health, or MEDVi QUAD program.
Is MEDVi a monthly subscription?
MEDVi’s official medical consent states that its programs auto-renew. Depending on the enrollment, billing may occur monthly or cover multiple months at one time.
Why did MEDVi charge me again?
The most likely explanation is an automatic subscription renewal. Other possibilities include a second program, a multi-month plan, a price adjustment, or a billing error.
How do I cancel MEDVi?
MEDVi says customers may cancel through the chat feature in the patient portal or by emailing hello@medvi.org. The request must be received at least 72 hours before the next billing date to prevent the next scheduled charge under the current policy.
Does MEDVi provide refunds?
Refund eligibility is limited. MEDVi’s policy provides for certain refunds during the first 72 hours when no services have been received, after medical disqualification, and for unused unshipped months of some multi-month subscriptions. Monthly charges for the current or previous months are generally not refunded after ordinary cancellation.
Could the charge be for MEDVi QUAD?
Yes. MEDVi QUAD is a men’s health prescription program offered through MEDVi. Check the portal and confirmation messages for a QUAD enrollment.
Is “Mediv Quad” the same as MEDVi QUAD?
“Mediv Quad” appears to be a misspelling or transposition of MEDVi QUAD. Confirm the exact wording shown on the transaction and in the enrollment records.
Why is my MEDVi charge different from the advertised price?
MEDVi’s terms state that the final charge can vary depending on the prescribed medication and pharmacy selected for fulfillment. Introductory and renewal pricing may also differ.
What is the MEDVi phone number?
MEDVi currently publishes 1-323-690-1564.
Is MEDVi the same as MEDvidi?
No. MEDVi and MEDvidi are separate telehealth businesses. Verify the exact spelling, website, telephone number, and complete card descriptor.
Is the MEDVi charge fraudulent?
Not automatically. It may be a legitimate telehealth subscription or renewal. Report it promptly if no authorized user, MEDVi account, prescription, consultation, or shipment explains the payment.
Related Unknown-Charge Guides
- Unrecognized credit-card, debit-card, or bank charge: what to do
- Credit-card charge codes and statement descriptors
- Unknown charges on card and bank statements
Why Trust ChargeOnMyCard.com?
ChargeOnMyCard.com researches unfamiliar merchant names, subscription charges, payment processors, telephone numbers, websites, and bank-statement descriptors using current official company, billing, payment, and government information.
For this guide, current official MEDVi information confirms that:
- MEDVi operates online telehealth programs.
- MEDVi’s programs automatically renew.
- A credit card may be kept on file and charged for program balances.
- The final amount may vary based on the medication and dispensing pharmacy.
- MEDVi requires cancellation at least 72 hours before the next billing date.
- Refund eligibility differs for monthly, multi-month, and medically disqualified customers.
- MEDVi publishes an official patient portal, telephone number, support emails, and business address.
MEDVi does not currently publish one guaranteed universal statement descriptor. ChargeOnMyCard.com therefore does not claim that every transaction containing similar wording belongs to MEDVi. A matching MEDVi account, subscription, receipt, consultation, prescription, shipment, or authorized cardholder provides stronger confirmation.
Last reviewed: September 3, 2026
ChargeOnMyCard.com is not affiliated with MEDVi, MEDVi LLC, MEDVi QUAD, Stripe, OpenLoop Health, any healthcare provider, pharmacy, laboratory, medication manufacturer, payment processor, card network, bank, credit union, or financial institution discussed in this guide. This article provides general informational guidance and is not medical, legal, financial, billing, or insurance advice. ChargeOnMyCard.com cannot access a MEDVi account, consultation, prescription, pharmacy order, shipment, subscription, refund, credit card, debit card, digital wallet, or bank account; identify a private patient or cardholder; determine whether a transaction was authorized; cancel a program; issue a refund; lock or replace a card; or file a dispute. Verify the individual transaction directly with MEDVi and the applicable financial institution.