ERACTOLL or ERAC TOLL on a credit card, debit card, or bank statement usually points to tolls billed after an Enterprise Rent-A-Car rental. The official Enterprise TollPass FAQ lists 877-860-1258 as Enterprise toll support.
The charge may include one or more tolls plus a TollPass convenience fee, and it can post several weeks after the vehicle was returned. A matching Enterprise rental makes this a likely explanation, but the descriptor alone does not prove that every charge is valid. Use the official receipt lookup to compare the toll dates, locations, vehicle, and amount with your trip.
What Is the ERACTOLL Charge?
ERACTOLL is a statement descriptor commonly associated with Enterprise’s TollPass rental-car toll program. Enterprise explains that TollPass charges can be billed separately from the rental contract after toll information is received from the toll authority.
Confirmed information
- The official Enterprise TollPass FAQ lists 877-860-1258 for Enterprise TollPass questions and toll disputes.
- Enterprise states that TollPass can charge the debit or credit card on the rental contract for tolls and applicable service fees.
- Enterprise says toll data is typically received and billed about four to six weeks after travel, although timing can vary.
What still needs verification
A statement descriptor cannot show whether the toll dates, road, vehicle, or amount are correct. It also cannot establish who drove the rental vehicle. Confirm the individual transaction with the official toll receipt and your rental agreement before treating it as authorized.
ERACTOLL Statement Variations
Banks may shorten or format the descriptor differently. Relevant variations include:
- ERACTOLL
- ERAC TOLL
- ERAC.TOLL
- ERACTOLL 8778601258
- ERAC TOLL 877-860-1258
- ERACTOLL followed by an alphanumeric reference code
- ERACTOLL followed by a state or location abbreviation
- Enterprise TollPass
The number 877-860-1258 is especially useful because the official TollPass FAQ identifies it as Enterprise’s toll-support number. A reference code or location abbreviation may help TollPass locate the transaction, but do not post the full code publicly.
Why Did ERAC Toll Charge My Card?
A toll was recorded during an Enterprise rental
The rental vehicle may have used a toll road, bridge, tunnel, express lane, or congestion zone. On cashless roads, a camera can read the rental vehicle’s license plate even if the driver never stops at a toll booth.
The total includes a TollPass fee
The total may be higher than the toll itself because it can include both the toll authority’s charge and a TollPass convenience fee. Current TollPass information describes a fee of approximately $4.95 to $5.35 per usage day, generally capped at $34.65 per rental period, plus the tolls. Rates and coverage can vary by rental location and program, so check the terms in your rental contract and the current Enterprise toll information.
The charge arrived after the rental
Enterprise says toll-related charges are typically billed after the toll authority sends its data, often about four to six weeks later. This delay can make the transaction look unrelated to the original rental.
A personal transponder was not matched
A separate ERAC Toll charge may appear if a personal E-ZPass, SunPass, FasTrak, or other toll account was not read or was not correctly registered to the rental vehicle. Compare the TollPass receipt with your personal toll-account history to check for duplicate billing.
Another authorized driver used the vehicle
A spouse, coworker, family member, or other authorized driver may have used a toll road. Ask everyone connected with the rental before reporting the charge as unauthorized.
How to Verify an ERACTOLL Charge
- Find the rental. Check recent Enterprise reservations, rental agreements, email receipts, calendar entries, and travel records. Ask other authorized card users whether they rented a vehicle.
- Use the official receipt lookup. Visit the Enterprise TollPass receipts and statements page. The official system may request the renter’s last name and rental contract number, or limited card information to find the statement.
- Compare the details. Match the rental dates, toll date and time, road or toll authority, vehicle plate, toll amount, convenience fee, and total charge.
- Check personal toll records. If you used your own transponder, compare its activity with the TollPass statement and save proof of any duplicate payment.
- Contact official support. For Enterprise TollPass questions or a toll dispute, call 877-860-1258, the number published in the official TollPass FAQ. Ask for a case or reference number and keep your records.
Use only official Enterprise or TollPassGo pages when entering rental or partial card information. Never put a full card number, rental agreement number, driver’s-license number, password, or home address in a public comment.
What If the Charge Is Incorrect or Duplicated?
Start with the official receipt and Enterprise TollPass support. Identify the specific toll or fee you believe is wrong and provide supporting records, such as:
- Your rental agreement and return date
- The TollPass receipt or statement
- A personal transponder statement
- Proof that the toll was paid separately
- Travel records showing the vehicle was elsewhere
- Evidence that the listed vehicle or toll date does not match the rental
Ask TollPass to explain or correct the charge. A refund is not guaranteed and depends on the records and rental terms. Save the representative’s name, case number, date, and any written response.
What to Do If You Did Not Authorize ERACTOLL
If no authorized card user had a matching Enterprise rental and TollPass cannot provide a valid statement, contact the card issuer promptly. Ask for the complete merchant details, lock the card if appropriate, and follow the issuer’s dispute process.
- Credit card: The CFPB recommends notifying the issuer right away. To preserve federal billing-error rights, it also advises sending a written billing-error notice within 60 calendar days after the charge appeared on the statement. See the CFPB credit-card dispute guidance.
- Debit card: Report an unauthorized debit immediately because waiting can reduce your protection. Follow the instructions in your account agreement and the CFPB guidance for suspicious debit-card activity.
For a broader step-by-step checklist, see ChargeOnMyCard.com’s guide to unrecognized card and bank charges.
Fake Toll Text and Support-Number Warning
Fake toll-payment texts and look-alike support pages may demand immediate payment or card details. Do not use a phone number taken only from an advertisement, forum post, text message, or unfamiliar website. Confirm Enterprise’s number on the official TollPass FAQ and type the official web address yourself.
Do not provide passwords, one-time security codes, or a full card number to an unsolicited caller. A demand for payment by gift card, cryptocurrency, wire transfer, or a shortened link is a warning sign.
Consumer Reports and Experiences
Individual consumer reports are unverified unless supported by a rental agreement, toll statement, or other reliable record. If you saw an ERACTOLL or ERAC TOLL charge, share the amount, exact descriptor with private reference numbers masked, rental brand, approximate delay after the rental, toll road or region if known, and how you confirmed or disputed it.
Do not post a full card number, rental agreement number, vehicle plate, driver’s-license number, address, phone number, email address, login information, or other sensitive data.
Frequently Asked Questions
What does ERACTOLL mean on a bank statement?
ERACTOLL usually indicates tolls and an applicable TollPass fee billed after an Enterprise rental. Verify the individual charge with the official TollPass receipt because the descriptor alone does not establish that the amount is correct.
Who is the ERACTOLL merchant?
The strongest confirmed clue is 877-860-1258, which the official TollPass FAQ lists as Enterprise’s toll-support number. This makes Enterprise TollPass the likely merchant explanation when the charge matches a recent Enterprise rental.
What is the ERACTOLL number?
The official Enterprise TollPass support number is 877-860-1258. Verify it on the official FAQ before calling.
Why did ERACTOLL appear weeks after my rental?
The toll authority must send its data before TollPass can bill the card on the rental contract. Enterprise says this commonly takes about four to six weeks.
Can ERAC Toll appear after a Canadian rental?
Possibly. TollPass coverage includes parts of the United States and Canada, but coverage and terms vary. Use the receipt to identify the actual toll authority instead of relying on a city or country code in the descriptor.
Is ERACTOLL fraud?
Not necessarily. It is often consistent with a legitimate Enterprise rental-car toll. Investigate it as potentially unauthorized if no card user recognizes the rental, the receipt does not match the trip, or TollPass cannot document the charge.
How do I get an ERAC Toll receipt?
Use the official Enterprise TollPass receipts and statements page. You may need the renter’s last name and contract number or the limited card information requested by the official lookup.
Related Rental-Car Toll Charge
Disclaimer
ChargeOnMyCard.com is an independent consumer-information website and is not affiliated with Enterprise Rent-A-Car, TollPassGo, Verra Mobility, any toll authority, bank, card network, or payment processor. Policies, fees, coverage, and dispute rights can change. Verify the individual charge with the official receipt, rental company, and card issuer.