An ON INC, ON INC 855-433-6717 OR, or ON SPORTSWEAR PORTLAND OR charge on a credit card, debit card, or bank statement usually identifies a purchase connected with On, the Swiss running-shoe and performance-sportswear brand commonly called On Running.
On Inc. is On’s U.S. company office in Portland, Oregon. The telephone number 855-433-6717 is officially listed by On as its toll-free number for the United States and Canada.
What Is On Inc Credit Card Charge?
An On Inc credit card charge usually represents a direct purchase of On running shoes, sportswear, apparel, accessories, or another product through On.com, the On app, or an On-operated sales channel.
The charge may be connected with:
- Running shoes
- Walking, lifestyle, hiking, tennis, or training shoes
- Running or athletic apparel
- Jackets, shirts, shorts, pants, socks, or accessories
- A purchase through On.com
- An order placed through the On shopping app
- An On store purchase
- A digital gift card
- Shipping or applicable taxes included with an order
- A replacement or exchange-related transaction
- A historical Cyclon shoe-subscription payment
- An order placed by another authorized cardholder
- An incorrect, duplicate, or unauthorized transaction
Compare the amount and date with your On order history, confirmation emails, shipping notices, returns, gift-card activity, and other authorized card users before reporting it as fraud.
What Is On Inc on My Bank Statement?
On Inc on a bank statement usually means the payment was processed by the U.S. business connected with the On footwear and sportswear brand.
On is headquartered in Switzerland, but its official company information lists a U.S. On Inc. office in Portland, Oregon. This explains why an American card statement may display:
- ON INC
- ON INC PORTLAND OR
- ON INC 855-4336717
- ON SPORTSWEAR PORTLAND OR
The statement may show the legal or operating company rather than the product name, shoe model, website address, or words “On Running.”
On Inc Portland OR Credit Card Charge
An On Inc Portland OR credit card charge commonly points to On’s U.S. business location rather than a physical purchase made personally in Portland.
On officially lists its U.S. office at:
- Company: On Inc.
- Address: 1250 NW 9th Ave., 5th Floor, Portland, OR 97209
The city and state can be included in the merchant record even when the order was placed online and delivered somewhere else.
Do not assume that the card was physically used in Oregon merely because Portland appears on the statement.
On Sportswear Portland OR Credit Card Charge
On Sportswear Portland OR may be a bank-formatted description for a direct On footwear, clothing, or accessory purchase.
On sells products across several categories, including:
- Road-running footwear
- Trail-running footwear
- Lifestyle shoes
- Hiking and outdoor footwear
- Tennis products
- Training and gym products
- Running apparel
- Sportswear and accessories
Search email for On, On Running, On.com, the product name, order confirmation, shipping confirmation, and the amount of the transaction.
What Is 855-433-6717?
855-433-6717 is a toll-free telephone number officially published by On for customers in the United States and Canada.
It may appear in a card descriptor as:
- ON INC 855-4336717
- ON INC 855-4336717 OR
- ON 8554336717
- ON SPORTSWEAR 855-433-6717
- ON RUNNING 8554336717
A recognized telephone number helps identify the likely merchant, but it does not prove that a particular transaction was authorized.
Call On and check the order details when no cardholder recognizes the payment.
Common On Inc Statement Variations
Possible, searched, or bank-formatted variations include:
- ON INC
- ON INC OR
- ON INC PORTLAND
- ON INC PORTLAND OR
- ON INC 855-4336717
- ON INC 855-4336717 OR
- ON SPORTSWEAR
- ON SPORTSWEAR PORTLAND OR
- ON RUNNING
- ON RUNNING PORTLAND OR
- ON.COM
- CHECKCARD ON INC
- POS DEBIT ON INC
- PENDING ON INC
- RECURRING ON INC
On does not publish a complete official list of its card-statement descriptors. A card issuer may shorten, rearrange, remove spaces from, or combine the company name, telephone number, website, transaction type, and Portland location.
Why Did On Inc Charge Me?
An On Inc charge may have appeared because:
- You ordered shoes from On.com
- You purchased clothing or accessories directly from On
- You used the On shopping app
- You made a purchase at an On-operated store
- You bought an On digital gift card
- Another authorized cardholder placed the order
- An employee used a business card to buy footwear or apparel
- An order shipped later than expected
- A pending authorization became a completed payment
- An earlier payment attempt was retried
- An exchange or return produced a separate account entry
- A historical Cyclon subscription generated a recurring charge
- The card information was used without permission
Did an Authorized On Retailer Create the Charge?
A purchase from an independent retailer will normally be handled and identified by that retailer rather than On Inc.
On footwear is sold by many independent stores and websites. If you purchased the product from one of those businesses:
- Check the retailer’s receipt
- Look for the retailer’s name on the statement
- Contact the retailer about returns or refunds
- Do not assume On can locate an independently processed payment
On says products purchased through a retail partner must generally be returned through the original business.
A direct On Inc charge is more likely to involve On.com, the On app, an On-operated store, or another payment processed directly by On.
Is On Inc a Subscription Charge?
On Inc is not normally a current general app or fitness subscription charge.
On previously operated a recurring shoe program called Cyclon. Under that program, participants paid a recurring fee for eligible recyclable shoes.
On has now discontinued the Cyclon subscription and says former subscribers will no longer be charged a monthly fee.
A historical recurring transaction may have involved:
- A Cyclon monthly subscription
- A final subscription invoice
- A delayed or retried historical payment
- A related refund or adjustment
A new recurring On Inc charge should be investigated when:
- It posted after the Cyclon shutdown
- No On product was ordered
- No former Cyclon account exists
- The amount repeats without explanation
- On cannot match it to an account or purchase
Why Are There Two On Inc Charges?
Two entries do not automatically mean that the same order was charged twice.
Possible explanations include:
- Two separate On orders
- Orders placed by two authorized cardholders
- A pending authorization and the completed payment
- A failed payment followed by a successful retry
- An order and a separate gift-card purchase
- An order followed by an exchange or adjustment
- A historical Cyclon payment and a separate product order
- A genuine duplicate transaction
- Repeated unauthorized use
Wait for pending entries to settle before deciding that a duplicate completed payment occurred. Contact On when two completed charges cannot be matched to separate orders or account activity.
How to Identify an On Inc Charge
- Copy the complete merchant descriptor.
- Record the amount, date, and transaction status.
- Check whether Portland, Oregon appears in the description.
- Check whether 855-433-6717 appears.
- Search email for On, On Running, On.com, order confirmation, and shipping confirmation.
- Check spam, promotions, archived, and deleted folders.
- Sign in to every possible On account.
- Review recent orders, exchanges, returns, gift cards, and refunds.
- Check the On app for shopping activity.
- Ask every authorized cardholder.
- Determine whether an employee used a company card.
- Check whether anyone previously participated in Cyclon.
- Contact On using its official support channels.
- Ask the bank for expanded merchant information if the charge remains unidentified.
How to Return an On Purchase
An eligible product purchased directly from On can generally be returned or exchanged within 30 days.
For a direct On.com order:
- Locate the order number and purchasing email address.
- Open On’s official return or exchange page.
- Enter the order information.
- Select the eligible product.
- Choose a refund or available exchange.
- Download or obtain the return label.
- Return the product in new condition and original intact packaging.
- Save the return receipt and tracking number.
- Monitor the return status.
- Keep the refund confirmation email.
On can generally exchange an eligible product for another size or color of the same model, subject to inventory. A different model normally requires returning the original product for a refund and placing a new order.
Products bought from an independent retailer must generally be returned to that retailer.
When Will an On Refund Appear?
On says warehouse receipt and verification can take up to 14 business days, followed by another two to five business days for the refund to appear on the original payment method.
A delay may depend on:
- Return-transit time
- Warehouse receipt and inspection
- The original payment method
- The bank or card issuer
- Weekends and holidays
- Whether the transaction is a refund or released authorization
- Whether the product was purchased from On or an independent retailer
Contact On when tracking shows the return was delivered but the expected warehouse-processing period has passed.
Contact the bank after On confirms that the refund was issued but it does not appear after the additional card-processing period.
How to Contact On About an On Inc Charge
- Consumer brand: On
- Common name: On Running
- U.S. company: On Inc.
- Public parent: On Holding AG
- Website: On.com United States
- Help and support: On Help and Support
- Contact route: Contact On
- Order tracking: Track an On Order or Return
- Returns: Start an On Return or Exchange
- Toll-free telephone: 855-433-6717
- Portland telephone: 503-222-0691
- U.S. office: On Inc., 1250 NW 9th Ave., 5th Floor, Portland, OR 97209
Use the support page, contact route, chat, or telephone number for ordinary order and billing assistance.
Have the following ready:
- The complete descriptor
- The charge date and amount
- The final four digits of the card
- The order number, if available
- The account email address
- The product ordered
- Whether the payment is pending or completed
- Any return or cancellation information
- Whether the charge may involve a former Cyclon account
Do not publicly post a complete card number, bank-account number, password, email address, order number, return label, verification code, or support-case number.
Consumer Reports About On Inc Charges
Two visible comments on this ChargeOnMyCard.com page currently describe an unknown or unauthorized credit-card charge.
The comments do not provide:
- The complete On Inc descriptor
- The transaction amount
- The Portland location
- The 855-433-6717 telephone number
- An On order number
- A product description
- A confirmed resolution
One comment also appears to mention a different merchant name. Therefore, the visible feedback does not establish that both payments were processed by On or demonstrate a broad complaint pattern.
These are individual reports and do not prove that On is conducting fraud.
What to Do If You Never Purchased From On
- Ask every authorized cardholder.
- Search all email accounts for On and On Running receipts.
- Check the On app and all possible On accounts.
- Determine whether an employee used a business card.
- Check whether the charge is pending or completed.
- Call 855-433-6717.
- Ask whether On can match the date, amount, and final four card digits to an order.
- Ask whether the transaction involved a former Cyclon subscription.
- Request review of any duplicate or incorrect payment.
- Ask the bank for the complete merchant record.
- Lock the card if unauthorized use appears likely.
- Dispute the completed transaction when no authorized order or account can be found.
- Request a replacement card if recommended by the issuer.
What Information Should You Request From the Bank?
Ask for:
- The complete unshortened merchant descriptor
- The legal merchant name
- The merchant telephone number
- The merchant address
- The merchant category code
- Whether the payment was completed online or in a store
- Whether a digital wallet was used
- Whether the transaction was marked recurring
- Whether a card-security code was submitted
- Whether updated card details were supplied to the merchant
- Whether other authorization attempts occurred
- Whether the transaction is pending, completed, reversed, or refunded
Frequently Asked Questions
What Is On Inc Credit Card Charge?
An On Inc credit card charge usually represents a direct On running-shoe, sportswear, apparel, accessory, gift-card, or related product purchase.
What Is On Inc on My Bank Statement?
On Inc is the U.S. company office associated with the Swiss footwear and sportswear brand On. Its Portland location may be included in the bank’s merchant record.
What Is On Inc Portland OR?
On Inc. officially lists a U.S. office at 1250 NW 9th Ave., 5th Floor, Portland, Oregon 97209.
What Is On Sportswear Portland OR Credit Card Charge?
It may identify a direct purchase of On shoes, athletic clothing, or accessories processed through the company’s U.S. operation.
What Is 855-433-6717?
855-433-6717 is On’s officially published toll-free customer telephone number for the United States and Canada.
Is On Inc the Same as On Running?
Yes. On is the current consumer brand, while On Running remains a common name used by customers. On Inc. is the company’s U.S. operation.
Is On Inc a Recurring Subscription?
It is not normally a current general subscription. On previously operated the Cyclon shoe subscription, but that recurring program has been discontinued.
Why Did On Inc Charge Me More Than Once?
Possible explanations include separate orders, another authorized user, a pending authorization and completed payment, a payment retry, an exchange adjustment, or a genuine duplicate.
Can I Return Shoes Purchased From On?
Eligible products purchased directly from On can generally be returned within 30 days when they remain in new condition and original intact packaging.
Can I Return On Shoes Bought From Another Retailer?
The original retailer should generally handle the return because On does not process direct returns for products purchased from an independent retail partner.
How Long Does an On Refund Take?
On says warehouse processing can take up to 14 business days after receipt, followed by another two to five business days for the refund to appear.
Is the On Inc Charge Fraudulent?
On Inc is connected with a legitimate footwear and sportswear company, but that does not prove that a particular transaction was authorized. Report the charge when no account, cardholder, order, receipt, or product can be identified.
Related Online Shopping and Retail Charges
- Amazon MKTPLACE and AMZN.COM/BILL WA Purchase Charge
- 702 SW 8th Street Walmart Order or Retail Charge
- How to Investigate an Unrecognized Credit Card or Bank Charge
These guides cover online purchases, shortened merchant descriptors, shipping-based payments, pending authorizations, household card use, returns, refunds, and unauthorized transactions. A related link does not mean the merchants are affiliated.
Share Your On Inc Charge Experience
If you identified an On Inc, On Sportswear, On Running, Portland OR, or 855-433-6717 charge, share only nonprivate information that may help another cardholder.
Helpful information includes:
- The shortened statement descriptor
- The general amount or price range
- Whether Portland appeared
- Whether 855-433-6717 appeared
- Whether the charge matched an On order
- Whether it involved shoes, apparel, accessories, or a gift card
- Whether another authorized person placed the order
- Whether the payment involved a historical Cyclon subscription
- Whether the charge was pending or completed
- Whether a return or refund was completed
- How On or the bank resolved the transaction
Do not post:
- Card or bank-account numbers
- On account passwords
- Account email addresses
- Personal telephone numbers
- Verification codes
- Order numbers
- Shipping or home addresses
- Return-label information
- Tracking numbers
- Support-case numbers
- Complete bank statements
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, online-shopping, footwear, sportswear, telephone-number, retail, refund, and bank-statement descriptors using official merchant information and visible cardholder reports.
We distinguish a consumer-facing brand from its legal or regional company name and explain how to identify an order, locate the correct merchant, return a product, monitor a refund, request billing assistance, or report an unauthorized transaction.
ChargeOnMyCard.com cannot access an On account, locate a private order, cancel a shipment, authorize a return, issue a refund, identify a cardholder, or file a bank dispute.
Last reviewed: July 16, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with On Inc., On Holding AG, On AG, On Running, On.com, Cyclon, Cyclon Resale, any retail partner, purchaser, cardholder, bank, credit union, card network, digital wallet, shipping provider, or payment processor. This article is provided for informational purposes only and is not financial, legal, retail, return, warranty, refund, account-security, dispute, or fraud-prevention advice. Contact On, the original retailer, and the applicable financial institution regarding a specific transaction.