An FRG*TEAMFANSHOP charge, FRG TEAM FAN SHOP charge, or FRG*TEAMFANSHOP 877-833-7397 FL charge on a credit card, debit card, PayPal account, or bank statement usually identifies a sports-merchandise order processed by Fanatics Retail Group.
The descriptor is officially used by Fanatics-operated stores, including the NBA Store and MLB Shop. It may represent jerseys, hats, apparel, collectibles, memorabilia, gifts, or other team merchandise. The statement wording may use Fanatics’ legal or retail name instead of the league, team, or online store the customer remembers visiting.
What Is the FRG*TEAMFANSHOP Charge?
FRG is associated with Fanatics Retail Group, which operates sports-merchandise websites for major leagues, teams, and other partners.
The transaction may represent:
- An NBA Store merchandise order
- An MLB Shop merchandise order
- A Fanatics.com order
- An order through another Fanatics-operated league or team store
- A jersey, shirt, hoodie, hat, or other apparel purchase
- Collectibles or autographed memorabilia
- Trading cards or sports accessories
- A personalized or custom item
- A preorder or special-event item
- A gift purchased for another person
- An order placed by another authorized card user
- An unauthorized online merchandise order
The descriptor alone does not identify the league, team, item, shipping address, purchaser, or specific Fanatics-operated website.
Is FRG*TEAMFANSHOP a Legitimate Charge?
Yes, FRG*TEAMFANSHOP is an official statement descriptor published by Fanatics-operated stores.
However, a legitimate merchant descriptor does not prove that a particular purchase was authorized.
Consider two separate questions:
- Does the descriptor belong to a real Fanatics-operated store?
- Did the cardholder or another authorized person actually place the order?
If no one recognizes the purchase and no matching order can be found, contact Fanatics and the financial institution promptly.
Which Stores May Use FRG*TEAMFANSHOP?
The exact descriptor is currently published by both the NBA Store and MLB Shop.
It may therefore relate to:
- NBAStore.com
- MLBShop.com
- Fanatics.com
- A league merchandise website operated by Fanatics
- An official team store powered or fulfilled by Fanatics
- A partner sports-merchandise website
Search the order-confirmation email to identify the actual store used for the purchase.
Common FRG and Fanatics Statement Variations
The transaction may appear as:
- FRG*TEAMFANSHOP
- FRG TEAM FAN SHOP
- FRG*TEAMFANSHOP 877-833-7397 FL
- FRG*TEAMFANSHOP 8778337397
- FRG TEAMFANSHOP JACKSONVILLE FL
- FRGTEAMFANSHOP
- FRG TEAMFANS
- FRG TEAM SHOP
- FRG*FANATICS.COM
- FRG*MLBSHOP.COM
- FRG NBASTORE.COM
- FRG NFL SHOP
- FRG NHL SHOP
- PENDING FRG*TEAMFANSHOP
- CHECKCARD FRG*TEAMFANSHOP
- CHKCARD FRG TEAMFANSHOP
- POS DEBIT FRG*TEAMFANSHOP
- PAYPAL FRG TEAMFANSHOP
Not every possible variation identifies the same store. Copy the complete wording from the statement and compare it with the order receipt.
What Is 877-833-7397?
The telephone number 877-833-7397 appears in older and continuing FRG*TEAMFANSHOP statement descriptors.
Current official Fanatics and NBA Store support pages reviewed for this article use different customer-service numbers. Treat 877-833-7397 as part of the bank descriptor rather than the preferred current support route.
Why Does the Charge Say Jacksonville, Florida?
Fanatics has major operations in Jacksonville, Florida, and the current NBA Store Fan Services mailing address is:
8100 Nations Way
Jacksonville, FL 32256
A Jacksonville or Florida location does not necessarily mean:
- The cardholder visited Florida
- The merchandise was purchased in a physical store
- The team involved is located in Florida
- The package will ship from Florida
The location may reflect Fanatics’ merchant, customer-service, fulfillment, or payment-processing information.
Is This Charge for NBA League Pass?
FRG*TEAMFANSHOP is documented as a sports-merchandise retail descriptor.
It should not automatically be attributed to:
- NBA League Pass
- NBA TV
- A monthly streaming subscription
- A season-long digital subscription
NBA streaming charges may use different NBA, League Pass, app-store, device-platform, or television-provider descriptors.
Check whether the payment matches a physical merchandise order before searching subscription accounts.
How to Verify an FRG*TEAMFANSHOP Charge
- Copy the complete statement descriptor.
- Record the amount and transaction date.
- Determine whether the transaction is pending or completed.
- Search every email account for Fanatics order confirmations.
- Search for NBA Store, MLB Shop, Fanatics, team store, and the exact amount.
- Review Fanatics, NBA Store, MLB Shop, and team-store accounts.
- Use the Track Order or Find Your Order tool.
- Check PayPal, Google Pay, and other payment services.
- Ask household members and authorized card users.
- Check whether the purchase was a gift.
- Contact the store shown in the order confirmation.
- Notify the issuer if no authorized order can be identified.
Search email for:
- Fanatics
- NBA Store
- MLB Shop
- Order confirmation
- Shipping confirmation
- Team store
- Jersey
- Merchandise
- Preorder
- The exact charged amount
How to Find or Track the Order
If the purchase was made while signed in:
- Open the appropriate Fanatics-operated store.
- Sign in to My Account.
- Open Order History.
- Select View or Track Orders.
- Open the order details.
- Review the merchandise, total, payment information, and shipping status.
Official NBA Store tracking:
NBA Store Help Center:
NBA Store order and return help
General Fanatics order help:
What If You Checked Out as a Guest?
A guest order may not appear under an online account.
Try these steps:
- Search email for the original order confirmation.
- Check spam, promotions, trash, and archived messages.
- Open the store’s Track Order page.
- Enter the order number and requested email address.
- Open View Order Details.
- Use the option to resend the confirmation email when available.
If the email address was entered incorrectly during checkout, contact Fan Services with the charge date, amount, cardholder name, and possible shipping address.
Why Is FRG*TEAMFANSHOP Pending?
A pending FRG*TEAMFANSHOP transaction may be a temporary card authorization rather than a final completed payment.
Fanatics may request an authorization when:
- An order is submitted
- An order attempt does not complete
- Payment information is being verified
- A preorder or delayed item is involved
- The order is waiting for final processing
If the order does not process, the temporary hold generally expires automatically within two to seven business days.
No separate refund may appear when the transaction was only an authorization and was never finally charged.
Why Was I Charged but Did Not Receive an Order Confirmation?
Possible explanations include:
- The transaction is only a temporary authorization.
- The order confirmation went to spam.
- A different email address was used.
- PayPal supplied another email or shipping address.
- The checkout attempt failed after authorization.
- The order is still undergoing payment verification.
- Another authorized person placed the order.
- The order was placed through another Fanatics-operated store.
- The card was used without permission.
Wait for the pending status to update when it is safe to do so, but contact the issuer immediately if additional suspicious transactions appear.
When Does Fanatics Finally Charge the Card?
For many orders, the payment is finalized when the order processes successfully.
For certain preorder or delayed merchandise:
- A temporary authorization may appear first.
- The final payment may not occur immediately.
- The card may be charged shortly before the first shipment.
Compare the statement date with the order-processing and shipment dates.
Why Are There Multiple FRG or Fanatics Charges?
Multiple transactions may represent:
- Separate merchandise orders
- Orders placed through different Fanatics-operated stores
- An NBA Store order and a separate MLB Shop order
- Purchases made by different household members
- A pending authorization followed by the completed payment
- A failed checkout followed by a successful order
- A preorder authorization followed later by the final charge
- An actual duplicate completed payment
- Repeated unauthorized purchases
Compare the order numbers, amounts, transaction statuses, and confirmation emails before disputing more than one entry.
Why Is the Amount Different From the Item Price?
The final total may include:
- More than one item
- Shipping and handling
- Sales tax
- Personalization
- Gift packaging
- Another product added during checkout
- A discount or promotion
- Currency conversion or a bank fee for an international card
Compare the statement amount with the complete order total rather than the advertised price of one item.
How to Cancel a Fanatics or NBA Store Order
Eligible orders may be canceled through the store’s self-service tools.
- Sign in to My Account or open Track Order.
- Open the applicable order.
- Select Need to Modify Order? when available.
- Select Cancel Item or Cancel Order.
- Choose the cancellation reason.
- Confirm the cancellation.
- Save the confirmation email.
If no cancellation option appears, the order may be too far into fulfillment to stop. Contact the appropriate Fan Services team promptly.
Official NBA Store self-service help:
Cancel, track, or return an NBA Store order
How to Return Merchandise
Eligible NBA Store merchandise can be returned through the order-tracking or self-service system, subject to the current return period and item exclusions.
- Open Track My Order.
- Enter the order information.
- Select View Order Details.
- Select Return Items.
- Choose the eligible items and return reason.
- Review the available return methods and any costs.
- Complete the return request.
- Keep the tracking and return confirmation.
Customized merchandise, collectibles, final-sale products, special-event items, and other categories may have additional limitations.
How Long Does a Refund Take?
After a refund is processed:
- A confirmation email should be sent.
- The original payment method is generally credited.
- The financial institution may take two to seven business days to display the refund.
- Return inspection and processing may occur before that bank-processing period begins.
If the original entry was only a temporary authorization, it may disappear rather than show as a separate refund.
Current NBA Store and Fanatics Contact Information
NBA Store
- Fan Services: 1-855-438-0683
- Current published hours: Daily, 8:00 a.m.–9:00 p.m. Eastern Time
- Help Center: NBA Store Help
- Contact options: Contact NBA Store Fan Services
- Mailing address: NBA Store Fan Services, 8100 Nations Way, Jacksonville, FL 32256
Fanatics.com
- Fan Services: 1-855-438-0679
- Official website: Fanatics.com
- Help Center: Fanatics Help
- Mailing address: Fanatics Retail Group Fan Services, 8100 Nations Way, Jacksonville, FL 32256
The number 877-833-7397 remains important for identifying older or continuing statement wording, but the current official support pages reviewed for this article publish the numbers above.
Information to Have Before Contacting Fan Services
- The complete statement descriptor
- The transaction amount and date
- Whether the charge is pending or completed
- The order number, when available
- The email address used at checkout
- The purchaser or recipient name
- The possible shipping address
- The store or league website used
- The last four card digits when requested through an official support route
Do not publicly post a complete card number, order number, shipping address, account password, PIN, CVV, or authentication code.
What If You Never Ordered Sports Merchandise?
- Save the descriptor, amount, and transaction date.
- Check whether the entry is still pending.
- Ask household members and authorized card users.
- Search all email accounts for Fanatics receipts.
- Check PayPal and other payment services.
- Contact NBA Store or Fanatics using official support.
- Ask whether the payment can be matched to an order.
- Lock the card if other suspicious charges are appearing.
- Notify the issuer if no authorized order can be found.
- Ask whether the card number or payment token should be replaced.
A genuine FRG*TEAMFANSHOP descriptor does not prove that the cardholder authorized the merchandise order.
Credit Card Dispute Guidance
Contact the credit-card issuer promptly when:
- No authorized Fanatics order can be identified
- The card was used without permission
- An actual duplicate completed charge remains unresolved
- The amount differs from every matching order
- The merchant cannot locate the transaction
- A confirmed refund does not appear after the expected period
To preserve applicable billing-error protections:
- Call the issuer promptly.
- Use its official online dispute process when available.
- Follow up in writing when required.
- Meet all applicable reporting deadlines.
- Keep receipts, tracking details, cancellation records, and merchant responses.
Official guidance:
CFPB credit-card dispute guidance
Debit Card and Bank Account Guidance
Report an unauthorized debit-card or bank transaction immediately.
Ask the bank:
- Whether the entry is a temporary authorization
- Whether another FRG authorization is pending
- Whether the transaction was completed online
- Whether a saved card or payment token was used
- Whether the card should be replaced
- What documentation is required for the claim
Official guidance:
CFPB unauthorized debit and bank-transaction guidance
Credit-card and debit-card protections, procedures, and reporting deadlines differ.
Watch Out for Fake Fanatics Support
Use the official Fanatics, NBA Store, MLB Shop, or team-store website associated with the order.
Be suspicious of anyone who:
- Contacts you unexpectedly offering a merchandise refund
- Requests payment to cancel an order
- Asks for the complete card number
- Requests a PIN, CVV, password, or authentication code
- Wants remote access to a phone or computer
- Requests gift cards or cryptocurrency
- Claims money must be moved to a safe account
Consumer Reports and Experiences
There are currently two visible public comments on this ChargeOnMyCard.com page.
The reports include:
- An unfamiliar charge of approximately $37.69 reported in November 2023
- An unexplained $89.09 charge reported in February 2026, with the commenter stating that no merchandise had been received
The comments do not establish:
- Whether either transaction was pending or completed
- Which Fanatics-operated store was involved
- Whether an order confirmation was sent to another email address
- Whether another household member placed the order
- Whether the order was delayed or shipped
- Whether Fanatics located or refunded the transaction
- Whether either card issuer approved a dispute
- The final resolution
These are individual consumer reports and do not independently establish fraud or wrongdoing by Fanatics, the NBA Store, MLB Shop, or another partner store.
ChargeOnMyCard.com cannot:
- Access Fanatics order systems
- Locate an order from a card number
- Track or cancel merchandise
- Issue a refund
- Replace a payment card
- Submit a bank dispute
Frequently Asked Questions About FRG*TEAMFANSHOP
What is FRG*TEAMFANSHOP on my credit card?
It usually identifies a sports-merchandise purchase processed by Fanatics Retail Group.
Is FRG*TEAMFANSHOP the NBA Store?
It can be, but the descriptor is not exclusive to the NBA Store. MLB Shop and other Fanatics-operated retail sites may use similar or identical billing wording.
What does FRG mean?
FRG is associated with Fanatics Retail Group, which operates online sports-merchandise stores.
What is 877-833-7397?
The number appears in older FRG*TEAMFANSHOP statement descriptors. Current official support pages use different customer-service numbers.
Why does the charge say Jacksonville, Florida?
Fanatics has major retail and customer-service operations in Jacksonville. The location does not necessarily show where the customer or sports team is located.
Is FRG*TEAMFANSHOP an NBA League Pass charge?
It is documented as a merchandise descriptor. NBA League Pass and other digital subscriptions may use different NBA, app-store, or television-provider billing descriptions.
Why is the charge pending?
A temporary authorization may appear while the order or payment information is being processed. If the order does not complete, the hold generally expires automatically.
Why did I not receive an order confirmation?
The confirmation may have gone to another email address, the order attempt may not have completed, or another person may have placed the order.
How do I cancel the order?
Open My Account or Track Order and use the order-modification option when the order is still eligible for cancellation.
How long does a Fanatics refund take?
After the refund is processed, it generally takes the financial institution another two to seven business days to display it.
What if I never ordered anything?
Contact Fanatics and the financial institution promptly if no authorized merchandise order can be identified.
Can ChargeOnMyCard.com locate the order?
No. ChargeOnMyCard.com cannot access Fanatics, NBA Store, MLB Shop, card, or bank systems.
Related NBA and Charge Guides
- NBA League Pass Charge: Subscription, Renewal, and Cancellation Help
- NBA Secaucus Charge: League Pass and Digital Subscription Help
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
NBA League Pass and NBA Secaucus generally concern digital subscriptions or streaming. FRG*TEAMFANSHOP is primarily associated with retail merchandise.
Help Other Cardholders Identify FRG*TEAMFANSHOP
If you saw FRG*TEAMFANSHOP, FRG TEAM FAN SHOP, FRG*TEAMFANSHOP 877-833-7397 FL, FRG*MLBSHOP.COM, or another variation, please share what the payment represented.
Helpful details include:
- The descriptor without private transaction references
- The general amount
- The league, team, or store involved
- Whether the payment was pending or completed
- Whether an order confirmation was found
- Whether merchandise was shipped or delivered
- Whether the order was canceled or returned
- Whether Fanatics issued a refund
- How the issuer resolved an unauthorized transaction
Do not post card numbers, card digits, order numbers, account emails, shipping addresses, tracking numbers, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, sports-merchandise, online-retail, pending-authorization, marketplace, and bank-statement descriptors using current merchant information, official support resources, consumer-protection guidance, statement patterns, and visible cardholder reports.
We distinguish the verified connection between FRG*TEAMFANSHOP and Fanatics-operated merchandise stores from the separate question of which league shop, team store, order, household member, pending authorization, duplicate payment, or unauthorized purchaser caused a specific transaction.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Fanatics Retail Group, Fanatics Retail Group North, LLC, Fanatics, Inc., the NBA Store, MLB Shop, the NBA, MLB, any professional or collegiate league, team, retailer, purchaser, cardholder, bank, credit union, card network, payment processor, or financial institution. This article is provided for informational purposes only and is not financial, legal, merchandise, return, refund, privacy, dispute, account-security, or fraud-prevention advice. Contact the appropriate Fanatics-operated store and the financial institution directly regarding a specific order or transaction.
