A ShopHQ Eden Prairie charge on your credit card, debit card, PayPal account, digital wallet, or bank statement is usually connected with a ShopHQ retail purchase, installment payment, return adjustment, or older ShopHQ account activity.
Eden Prairie, Minnesota was historically associated with ShopHQ’s previous operations. ShopHQ is now operated by The Arena Group Holdings, Inc., and its current official address and support information are in New York. An Eden Prairie location on your statement can therefore be a legacy merchant-record clue rather than the location where an item was purchased or shipped.
What Is the ShopHQ Eden Prairie Charge?
ShopHQ is an online retailer selling jewelry, watches, fashion, beauty and health products, home goods, collectibles, accessories, and other merchandise.
A ShopHQ transaction may involve:
- An online retail order
- A product purchased during a livestream or social-shopping presentation
- A jewelry or watch purchase
- A clothing, beauty, health, home, or collectible order
- Shipping and handling
- Sales tax
- Several products included in one checkout
- An installment or extended-payment plan
- A payment processed through Shop Pay or Affirm
- A PayPal, Apple Pay, or Google Pay checkout
- A return, store credit, refund, or payment adjustment
- Older activity involving the former ShopHQ VIP program
- A purchase made by another authorized card user
- An unauthorized use of the card or ShopHQ account
The short statement description may not identify the item, brand, order number, payment schedule, customer account, shipping address, or person who placed the order.
Why Does the Charge Say Eden Prairie, Minnesota?
ShopHQ historically operated from Eden Prairie, Minnesota, and older merchant records identified an address at:
6740 Shady Oak Road
Eden Prairie, MN 55344
A bank may continue to display historical merchant-location information even after a company changes ownership, offices, payment systems, or website platforms.
The Eden Prairie wording does not necessarily mean:
- The product was purchased at a physical Eden Prairie store
- The product shipped from Eden Prairie
- The customer lives in Minnesota
- The charge is associated with a current ShopHQ office there
- The payment was authorized
ShopHQ’s current official terms identify its operator as The Arena Group Holdings, Inc. and list a New York address.
Is ShopHQ Still in Business?
Yes. ShopHQ currently operates as an online and digital-shopping retailer.
The business has gone through several major changes:
- ShopHQ was formerly operated by iMedia Brands.
- Its assets were later owned by IV Media.
- The Arena Group acquired the ShopHQ intellectual property in October 2025.
- The current business emphasizes e-commerce, livestreams, social platforms, and creator-led product selling.
The current ShopHQ site is powered by Shopify. This can affect account access, checkout tools, installment-payment options, and the availability of older order records.
Common ShopHQ Statement Variations
- SHOPHQ
- SHOP HQ
- SHOPHQ EDEN PRAIRIE
- SHOP HQ EDEN PRAIRIE MN
- SHOPHQ*0 EDEN PRAIRIE
- SHOPHQ PHONE ORDER
- SHOPHQ PHONE ORDERS
- CHECKCARD SHOP HQ
- CHECKCARD SHOPHQ EDEN PRAIRIE
- CHKCARD SHOPHQ
- POS DEBIT SHOPHQ
- POS DEBIT SHOPHQ EDEN PRAIRIE MN
- POS PURCHASE SHOPHQ
- PENDING SHOPHQ
- SHOPHQ VIP
- SHOPHQ VALUEPAY
- SHOPHQ INSTALLMENT
- SHOPHQ REFUND
The wording can vary according to the transaction date, bank, card network, payment method, legacy merchant account, and available statement space.
Why Did ShopHQ Charge My Card?
A Retail Order Was Placed
The transaction may be the completed payment for merchandise ordered through ShopHQ.com, a livestream, social-shopping content, or customer support.
Compare the statement amount with:
- The product price
- Shipping and handling
- Sales tax
- Return Coverage
- Discounts and promotional codes
- Gift cards or store credit
- Several items included in the same order
The Order Was Divided Into Installments
ShopHQ offers or references several installment-payment options. Depending on the purchase and eligibility, payments can involve Shop Pay, Affirm, ValuePay, or another extended-payment arrangement.
An installment purchase can produce:
- Several smaller charges
- Payments every two weeks
- Monthly payments
- A charge from ShopHQ
- A charge from the installment provider
- A payment date that does not match the original order date
Review the original checkout confirmation and the financing-provider account before treating repeated payments as duplicate ShopHQ purchases.
Several Items Were Ordered
One ShopHQ checkout may include several items, brands, or product categories. Charges may also be divided when:
- Products ship separately
- One item is delayed
- Separate vendors fulfill different products
- One part of an order is canceled
- A gift card or credit covered part of the total
- An installment plan was selected
Another Authorized User Made the Purchase
The card may have been used by:
- A spouse or partner
- A family member
- Another authorized cardholder
- A person with access to the ShopHQ account
- Someone using a saved card through PayPal or a digital wallet
What Is a ShopHQ VIP Charge?
ShopHQ’s current site states that its former VIP Program is no longer supported. The current loyalty program is ShopHQ Rewards, which is free to join.
An older statement containing SHOPHQ VIP may represent:
- A legacy VIP membership payment
- An older subscription or benefit program
- A payment submitted before the prior program ended
- A delayed or corrected legacy transaction
- An unrelated purchase that the bank labeled incorrectly
Do not assume that a new recurring charge is a valid current ShopHQ VIP payment. Contact current ShopHQ support and ask whether it can identify the transaction. If it cannot, contact the issuer for the full merchant details and dispute options.
Is the ShopHQ Credit Card Still Active?
ShopHQ’s current FAQ says that the former ShopHQ Credit Card is no longer offered or active.
An old statement or credit report may still contain the former account name, but a current ShopHQ retail purchase should be checked against:
- A major credit or debit card
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Affirm
- A ShopHQ gift card
- A legacy ValuePay arrangement
Why Can’t I Find My Old ShopHQ Order?
ShopHQ’s current site states that order information from before September 25, 2025 is no longer available through the current online account system.
For an older Eden Prairie transaction:
- Search email for ShopHQ, ShopNBC, Evine, order confirmation, shipment, ValuePay, VIP, and the exact amount.
- Review older card and bank statements.
- Check PayPal and digital-wallet activity.
- Locate shipping confirmations or product paperwork.
- Ask other authorized card users.
- Contact current ShopHQ support with the charge date, amount, and full descriptor.
- Ask the bank for the complete merchant ID and transaction record.
Current support may have limited access to transactions created under the previous ShopHQ ownership and account systems.
How to Verify a ShopHQ Eden Prairie Charge
- Copy the complete statement descriptor exactly as displayed.
- Record the amount, transaction date, posting date, and whether it is pending or completed.
- Sign in to the current ShopHQ account and review available order history.
- Search every email account for ShopHQ, ShopNBC, Evine, Arena Group, order, shipment, return, refund, VIP, ValuePay, Affirm, and the exact amount.
- Check PayPal, Apple Pay, Google Pay, Shop Pay, and Affirm activity.
- Compare the charge with the full order total, including shipping and tax.
- Check whether the purchase was divided into installments.
- Ask family members and other authorized card users.
- Review return, refund, cancellation, and store-credit activity.
- Contact current ShopHQ support.
- Ask the issuer for the full merchant name, merchant ID, location, telephone number, and recurring-payment indicator.
Current ShopHQ Contact Information
- Official website: ShopHQ
- Customer support: ShopHQ Contact Us
- Customer-service phone: 1-888-468-0672
- Email: shophqsupport@thearenagroup.net
- SMS support: 1-877-766-1416
- Current official address: ShopHQ, operated by The Arena Group Holdings, Inc., 200 Vesey Street, 24th Floor, New York, NY 10281
The former 800-676-5523 number in the old version of this article is not ShopHQ’s current published support number. Use 1-888-468-0672.
Neither the historical Eden Prairie address nor the current New York corporate address should be used as a return destination unless ShopHQ gives you specific written instructions.
Can I Cancel or Change a ShopHQ Order?
ShopHQ begins processing orders quickly and says it may be unable to change items, quantities, or shipping addresses after an order has been submitted.
- Contact ShopHQ immediately at 1-888-468-0672 or by email.
- Provide the current order number and email address used at checkout.
- Explain whether you need to cancel the order or correct an address or quantity.
- Ask whether fulfillment has started.
- Request written confirmation of any cancellation.
- If the order cannot be changed, ask whether it will qualify for return after delivery.
ShopHQ does not guarantee that every submitted order can be canceled or modified.
What Is the Current ShopHQ Return Policy?
Current ShopHQ policy generally requires an eligible return to be received within 30 days after delivery.
The policy includes:
- An optional $4.99 Return Coverage purchase at checkout
- A standard $9.99 return fee when Return Coverage was not purchased
- No return fee when an eligible return is taken as ShopHQ store credit
- Final-sale treatment for Clearance and “As Is” items
- Condition requirements for returned products
- Unopened requirements for certain beauty and health products
Use the official ShopHQ Return Policy and Returns Portal.
For an incorrect or defective product, contact ShopHQ before using the self-service portal. ShopHQ may request photographs of the product and packaging.
When Will a ShopHQ Refund Appear?
ShopHQ says that after a returned product is received and processed, customers should allow at least 14 business days for a refund to be issued to the original payment method.
The card issuer may then require additional time before the credit appears on the statement.
Keep:
- The return authorization
- The prepaid shipping label
- The tracking number
- Proof of delivery
- The refund confirmation email
- The original card statement
Contact ShopHQ if the return was delivered but has not been processed. Contact the financial institution if ShopHQ confirms the refund was issued but it does not appear after the bank’s processing period.
Why Are There Several ShopHQ Charges?
Several transactions may represent:
- Multiple retail orders
- Several products shipped separately
- Installment payments
- A pending authorization and completed payment
- A purchase and separate Return Coverage fee
- A legacy ValuePay arrangement
- Purchases made by several card users
- A refund and rebilling adjustment
- A duplicate processing problem
- Repeated unauthorized activity
Match every charge with an individual order, installment schedule, email receipt, or refund before assuming the card was charged twice.
What If I Never Ordered From ShopHQ?
If neither you nor another authorized cardholder recognizes the payment:
- Confirm whether the transaction is pending or completed.
- Search every email address for ShopHQ, ShopNBC, Evine, and the exact amount.
- Ask all authorized card users.
- Check PayPal and digital-wallet activity.
- Contact ShopHQ through its current official support channels.
- Provide the charge date, amount, and complete descriptor.
- Ask whether ShopHQ can identify an order or payment plan.
- Lock the card if additional unfamiliar attempts are appearing.
- Call the issuer using the number printed on the card.
- Follow the issuer’s unauthorized-transaction procedure.
- Ask whether the card number should be replaced.
A legitimate ShopHQ merchant descriptor does not establish that a specific transaction was authorized.
Watch Out for Fake ShopHQ Support
ShopHQ’s current support number is 1-888-468-0672. Be cautious with unrelated telephone numbers found in advertisements, social-media comments, emails, or old website listings.
Never provide an unverified contact with:
- Your complete credit-card or bank-account number
- Your ShopHQ password
- Your PayPal or banking login
- Your PIN or CVV security code
- A one-time verification code
- Remote access to your computer or phone
- Gift-card numbers
- Cryptocurrency
- A second payment to release a refund
Consumer Reports and Experiences
There are currently two visible cardholder reports on this page.
- One visitor reported a CHECKCARD SHOP HQ Eden Prairie transaction dated December 15.
- One visitor described another transaction as unauthorized.
- Both visitors supplied transaction-reference information.
- Neither visitor supplied the transaction amount.
- No product, order, VIP membership, installment plan, or payment method was identified.
- No ShopHQ support response, cancellation, refund, or final bank-dispute result was reported.
These reports confirm that ShopHQ and Eden Prairie wording appeared in cardholder concerns, but they do not establish that both transactions had the same cause or authorization status.
ChargeOnMyCard.com is an independent information website. It cannot access ShopHQ accounts, locate an order, cancel an installment plan, issue store credit, process a return, provide a refund, or submit a bank dispute.
Frequently Asked Questions About ShopHQ Eden Prairie Charges
What is ShopHQ Eden Prairie on my credit card?
It usually identifies a ShopHQ retail purchase, payment, installment, return adjustment, or legacy account transaction containing ShopHQ’s historical Eden Prairie merchant information.
Is ShopHQ still located in Eden Prairie?
Eden Prairie was historically connected with ShopHQ’s previous operations. Current official terms list The Arena Group Holdings and a New York address.
Who currently owns ShopHQ?
ShopHQ is currently operated by The Arena Group Holdings, Inc.
What is ShopHQ’s current phone number?
The current published customer-service number is 1-888-468-0672.
Is 800-676-5523 still ShopHQ customer service?
It is not the current published ShopHQ support number. Use 1-888-468-0672 or the official contact page.
What happened to ShopHQ VIP?
ShopHQ says the former VIP program is no longer supported. Its current ShopHQ Rewards program is free.
Is the ShopHQ Credit Card still active?
No. ShopHQ’s current FAQ says the ShopHQ Credit Card is no longer offered or active.
Why can’t I see an old ShopHQ order?
The current ShopHQ site says order information from before September 25, 2025 is unavailable through its present online system.
Can a ShopHQ charge be an installment?
Yes. ShopHQ purchases may qualify for Shop Pay, Affirm, ValuePay, or another installment arrangement. Review the order confirmation and payment-provider account.
How long do I have to return a ShopHQ item?
Eligible returns generally must be received within 30 days after delivery. Final-sale and condition restrictions apply.
Can ChargeOnMyCard.com cancel my ShopHQ payment?
No. ChargeOnMyCard.com cannot access ShopHQ, payment, installment, return, refund, or bank systems.
Should I dispute the charge?
First review ShopHQ orders, legacy emails, payment plans, digital wallets, returns, refunds, and authorized card users. Contact the issuer promptly when no authorized activity explains the completed charge.
Related Charge Guides
- Shopify and Shop Pay Charge on Credit Card
- 4029357733 PayPal Charge on a Card or Bank Statement
- How to Investigate an Unrecognized Card Charge
ShopHQ currently uses Shopify technology and accepts Shop Pay and PayPal. These guides may help when the payment provider appears instead of the full ShopHQ name. Their inclusion does not mean every ShopHQ purchase used Shopify-related billing or PayPal.
Help Other Cardholders Identify ShopHQ Charges
If you saw SHOPHQ EDEN PRAIRIE, CHECKCARD SHOP HQ, SHOPHQ VIP, SHOPHQ VALUEPAY, or another variation, please share what the payment involved.
Helpful details include the complete descriptor, general amount, whether it matched an order, installment, former VIP membership, return, refund, or unauthorized-payment report, and how ShopHQ or the issuer resolved it.
Do not post complete card numbers, bank-account numbers, ShopHQ account emails, order numbers, transaction-reference numbers, shipping addresses, passwords, PINs, CVV security codes, or one-time verification codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, online-retail, historical-address, installment, membership, payment-platform, and bank-statement descriptors using current official merchant resources, company ownership information, payment clues, statement variations, and visible cardholder reports.
We distinguish ShopHQ’s current Arena Group operation from its historical Eden Prairie merchant information and previous iMedia, IV Media, VIP, credit-card, and account systems.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with ShopHQ, The Arena Group Holdings, Inc., iMedia Brands, IV Media, ShopHQ VIP, ShopHQ Rewards, ValuePay, Shopify, Shop Pay, Affirm, PayPal, Apple Pay, Google Pay, any product brand, customer, installment provider, fulfillment company, shipping carrier, payment processor, cardholder, bank, card network, or financial institution. This article is provided for informational purposes only and is not financial, legal, banking, shopping, installment, membership, cancellation, return, refund, dispute, account-security, or fraud advice. Contact ShopHQ, the applicable payment provider, and your financial institution directly regarding a specific transaction.
