A CTM GROUP INC, CTM GROUP INC SALEM NH, CTM GROUP SALEM NH, or similar entry on a credit card, debit card, or bank statement is likely connected with an arcade game, kiddie ride, claw or prize machine, souvenir-coin machine, or another attraction formerly operated under the CTM Group name.
CTM Group is now part of VENU+, a company that provides entertainment, souvenir, locker, mobility, photo, and other guest-experience services at theme parks, malls, zoos, aquariums, museums, resorts, arcades, and other high-traffic destinations.
What Is the CTM GROUP INC Charge?
The CTM GROUP INC charge is most likely connected with an unattended entertainment, souvenir, or guest-service purchase.
Possible transactions include:
- An arcade or video game
- A claw or crane machine
- A prize or redemption machine
- A kiddie ride
- A carousel or small family ride
- A penny-press machine
- A souvenir medallion or collectible coin
- A photo or video souvenir
- A game-room card or credit purchase
- Another entertainment machine located inside a tourist attraction or retail property
The statement may display CTM Group instead of the name of the theme park, mall, museum, zoo, aquarium, arcade, hotel, restaurant, or other property where the purchase occurred.
CTM Group Is Now Part of VENU+
CTM Group was an entertainment and souvenir-equipment operator that provided machines and managed attractions at high-traffic destinations.
CTM Group later combined with other guest-service businesses, including ScooterBug and Best Lockers, and the combined company began operating under the VENU+ name.
VENU+ currently provides services such as:
- Arcade game rooms
- Kiddie rides
- Crane and claw machines
- Arcade and prize machines
- Video and novelty games
- Penny presses and medallion machines
- Souvenir coins
- Photo and video products
- Smart lockers
- Stroller, wheelchair, and mobility rentals
A bank may continue to display the older CTM Group merchant name even though current consumer support is handled through VENU+.
What Purchase Could Have Caused the Charge?
Possible explanations include:
- A child or adult played an arcade game.
- A card was tapped at a claw or prize machine.
- A package of game credits was purchased.
- A kiddie ride was activated.
- A souvenir penny or medallion was purchased.
- A photo or video souvenir was ordered.
- Several games were played using the same payment card.
- A spouse, child, family member, employee, or other authorized user made the purchase.
- A temporary authorization appeared before the final charge.
- A failed game or machine still processed a payment.
- The same payment was accidentally submitted more than once.
- The card was used without the cardholder’s permission.
Small amounts are commonly associated with individual games, rides, or souvenir machines. A larger amount may represent multiple plays, a game-card load, several attractions, or another VENU+ service.
Common CTM Group Statement Variations
Banks may shorten, rearrange, or combine the company name and location.
Possible variations include:
- CTM GROUP INC
- CTM GROUP
- CTM GROUP INC SALEM NH
- CTM GROUP SALEM NH
- CTM GROUP SALEM
- CTM GROUP INC WOOD DALE IL
- CTM GROUP WOOD DALE
- CTM GROUP ANAHEIM CA
- CTM GROUP ORLANDO FL
- CTM GROUP ARCADE
- CTM GROUP COIN
- CTM GROUP RIDE
- CTM GROUP PRIZE
- CTM KIDDIE RIDE
- CTM ARCADE
- VENU+ ARCADE
- VENU PLUS ARCADE
- PENDING CTM GROUP
- CHECKCARD CTM GROUP
- CHKCARD CTM GROUP
- POS CTM GROUP
A location difference does not necessarily identify a different company or machine.
Why Does the Charge Say Salem, New Hampshire?
CTM Group historically had operations and company records associated with Salem, New Hampshire.
A descriptor such as:
CTM GROUP INC SALEM NH
may therefore identify:
- The former company headquarters
- A merchant-account address
- A billing or settlement location
- A bank-formatted company location
It does not necessarily mean:
- The cardholder visited Salem
- The arcade or ride was physically in New Hampshire
- The transaction occurred at a Salem amusement park
- The card was used online from Salem
The physical machine may have been located in another state or at a tourist attraction far from the billing address.
What Does Wood Dale, Illinois Mean?
Older CTM Group pages and records also listed a Wood Dale, Illinois location.
A `CTM GROUP WOOD DALE IL` entry may similarly reflect a former office, operating location, service center, or merchant-account address.
Wood Dale should not be treated as proof that the game, ride, or attraction was physically located there.
Current consumer refund and support questions should be directed to VENU+ rather than an outdated CTM Group office address.
Why Might the Charge Say Orlando?
VENU+ currently lists its headquarters in Orlando, Florida.
An Orlando location may therefore appear on newer:
- VENU+ transactions
- Refunds or reversals
- Locker or mobility transactions
- Arcade, ride, or souvenir-machine charges
- Merchant-account records
The location on the statement may still differ from the property where the cardholder used the service.
This Is Usually an Amusement Charge, Not a Snack-Vending Charge
CTM Group and VENU+ are primarily associated with entertainment and guest-experience equipment.
The charge is more likely to involve:
- An arcade
- A claw or prize machine
- A kiddie ride
- A souvenir coin
- A penny press
- A photo attraction
- A locker or mobility service
It is generally less likely to identify an ordinary snack or drink purchase from a workplace vending machine or micro market.
Use the amount and location to distinguish the transaction.
Where Might the Machine Have Been Located?
CTM Group and VENU+ equipment can be placed at high-traffic destinations such as:
- Theme and amusement parks
- Arcades and family-entertainment centers
- Zoos and aquariums
- Museums
- Malls and shopping centers
- Hotels and resorts
- Restaurants
- Tourist attractions
- Boardwalks and entertainment districts
- Retail stores
- Transportation and visitor destinations
Do not assume a specific theme park or venue from the CTM Group name alone.
How to Identify the Exact Machine or Venue
- Record the complete statement descriptor, amount, date, and time.
- Check whether the entry is pending or completed.
- Review recent visits to malls, theme parks, zoos, aquariums, museums, resorts, restaurants, and arcades.
- Ask children, spouses, family members, employees, and other authorized card users.
- Check mobile-wallet history if Apple Pay, Google Pay, or another wallet may have been used.
- Look for attraction tickets, parking receipts, hotel records, and travel photographs from the same day.
- Check whether several small game or ride transactions appeared together.
- Contact the venue and ask who operates its arcade, rides, claw machines, or souvenir-coin machines.
- Ask whether the equipment was formerly operated by CTM Group or is currently supported by VENU+.
- Ask the card issuer for the full merchant telephone number, location, category, and transaction details.
When still at the location, photograph the machine number, operator sticker, displayed price, and venue name. Do not photograph or share card information.
Why Is the Amount Higher Than the Displayed Price?
A higher amount may result from:
- Several game plays
- A multi-play or credit package
- More than one card tap
- Several family members using the same card
- A temporary authorization
- A game-card load rather than one individual play
- A locker or mobility rental rather than an arcade game
- An incorrect machine amount
- A duplicate transaction
Check whether the higher amount is still pending before requesting a refund or filing a dispute.
Pending Authorization Versus Completed Charge
A pending entry may reserve part of the available credit or bank balance before the final amount settles.
Compare:
- Pending: The amount has not completed and may change or disappear.
- Completed: The transaction has fully posted to the account.
- Reversed: The merchant or issuer released or canceled the transaction.
- Refunded: A separate credit was sent back after the original payment completed.
Do not automatically count a pending entry and its completed replacement as two separate charges.
Contact the card issuer when both amounts remain fully posted.
Why Are There Several CTM Group Charges?
Several entries may represent:
- Several separate arcade plays
- Multiple kiddie rides
- Several souvenir coins or medallions
- More than one family member using the card
- Purchases at several machines in the same venue
- A credit load followed by another purchase
- A pending authorization and completed payment
- A failed attempt followed by a successful charge
- An actual duplicate transaction
- Repeated unauthorized use
Compare the amount, timestamp, pending status, and authorization information for every entry.
How to Request a CTM Group or VENU+ Refund
VENU+ maintains a dedicated guest-refund process for:
- Kiddie rides
- Arcade and prize machines
- Souvenir coins
- Lockers
- Mobility rentals
For an arcade, ride, prize, or souvenir-machine issue:
- Wait until the transaction is completed unless the problem requires immediate card-security action.
- Record the charge date and amount.
- Identify the venue where the machine was located.
- Record the venue’s city and state.
- Identify the machine type.
- Record any machine or asset number.
- Describe what went wrong.
- Use the official VENU+ guest-refund page.
- Save the confirmation and case information.
- Monitor the original payment method for the response or credit.
Official refund route:
VENU+ says refund requests are reviewed and that the refund amount may vary by location and circumstances.
Current VENU+ Contact Information
Use the current combined-company contact information rather than the former CTM Group website.
- Telephone: 1-800-385-4973
- Guest refunds: VENU+ refund request page
- Official website: VENU+
- Entertainment information: VENU+ entertainment solutions
Current headquarters:
VENU+
200 W. Sand Lake Road, Suite 800
Orlando, FL 32809 USA
The general telephone number or refund form is more appropriate for a consumer transaction than the sales email addresses shown on the corporate website.
Should You Contact the Venue or VENU+?
Contact the venue when:
- You are still at the attraction.
- The machine needs immediate service.
- A prize is trapped or unavailable.
- The venue can identify the operator sticker or machine number.
- The payment involved a venue-specific game card.
Contact VENU+ when:
- The statement displays CTM Group or VENU+.
- A machine charged the card but did not operate.
- The wrong amount completed.
- A souvenir coin was not dispensed.
- A kiddie ride failed.
- A refund request is needed after leaving the venue.
The venue and VENU+ may need to coordinate when the transaction involved equipment placed at a partner property.
What If the Game Took Payment but Did Not Work?
Prepare the following information:
- The venue name and address
- The machine type
- The machine or asset number
- The displayed price
- The completed amount
- The date and approximate time
- A description of what happened
- Whether the machine displayed an error
Submit the information through the official refund page.
Do not post card digits, transaction references, photographs of the payment card, or children’s identifying information publicly.
What If a Claw Machine or Prize Game Did Not Award the Prize?
A refund or prize issue may depend on:
- Whether the machine malfunctioned
- Whether the game completed normally
- Whether the player won under the displayed rules
- Whether the prize became trapped
- The venue’s prize policy
- The machine operator’s investigation
Photograph the machine, prize area, operator label, and error message when safe and permitted.
Contact the venue immediately when possible, then use the VENU+ refund route if the issue is not resolved.
What If You Never Authorized the Charge?
- Confirm whether the transaction is pending or completed.
- Ask every authorized card user.
- Review recent family trips, mall visits, attractions, and entertainment venues.
- Check mobile-wallet and authorized-user activity.
- Contact the venue or VENU+ if the merchant details match.
- Ask the bank for the full merchant and terminal information.
- Lock or freeze the card when appropriate.
- Dispute the completed transaction if no authorized use can be identified.
- Ask whether the card number should be replaced.
- Monitor for additional small unattended-machine transactions.
Do not assume that an unfamiliar CTM Group name proves fraud. The venue name may not appear even when the cardholder or a family member made a valid game or ride purchase.
Credit-Card Dispute Guidance
Contact the credit-card issuer when:
- No authorized transaction can be identified
- The same completed amount posted more than once
- A refund was approved but did not appear
- The merchant cannot identify the transaction
- The card may have been used without permission
Keep copies of:
- The statement
- The refund request
- The venue receipt or ticket
- Photographs of the machine information
- Merchant responses
- The bank-dispute case number
Official consumer guidance:
How to dispute a credit-card charge
Debit-Card and Bank-Account Guidance
An unattended debit-card transaction can reduce the available checking-account balance immediately.
Ask the bank:
- Whether the charge is pending or completed
- Whether contactless payment or a mobile wallet was used
- Whether the merchant supplied a machine or terminal identifier
- Whether several authorization attempts occurred
- Whether the card should be locked or replaced
- How to report an unauthorized electronic-fund transfer
Official consumer guidance:
Unauthorized debit-card and bank-account transaction help
Card and Personal-Information Warning
Do not post:
- Full or partial card numbers
- Card-ending digits
- Bank-account numbers
- Security codes or PINs
- Authentication codes
- Complete transaction references
- Home addresses
- Telephone numbers
- Children’s names
- Complete receipts
- Unredacted statement images
Provide private information only through the official VENU+ refund process, the venue, or the financial institution.
Consumer Reports and Experiences
There are currently zero visible public reports on this ChargeOnMyCard.com page.
The absence of comments does not establish whether every CTM Group transaction is valid or invalid.
Each cardholder should compare the payment with:
- Recent arcade and attraction visits
- Kiddie-ride and claw-machine use
- Souvenir-coin purchases
- Mobile-wallet activity
- Authorized users
- The venue’s operator information
- The bank’s complete merchant record
ChargeOnMyCard.com cannot:
- Access the machine
- Identify a venue from a card number
- Repair an arcade or ride
- Release a trapped prize
- Approve a VENU+ refund
- Reverse a card transaction
- Submit a bank dispute
Frequently Asked Questions About CTM GROUP INC Charges
What is CTM GROUP INC on my credit-card statement?
It is likely associated with an arcade game, kiddie ride, claw or prize machine, souvenir-coin machine, or another guest attraction formerly operated under CTM Group.
Is CTM Group still operating?
CTM Group is now part of VENU+, which combines entertainment, souvenir, locker, mobility, photo, and other guest services.
What is CTM GROUP INC SALEM NH?
It likely identifies the former CTM Group company or merchant-account location in Salem, New Hampshire. The physical machine may have been in another city or state.
What is CTM GROUP WOOD DALE IL?
Wood Dale was another historical CTM Group operating location. It does not necessarily identify where the card was used.
What could I have purchased?
Possible purchases include an arcade game, claw machine, kiddie ride, prize game, game credits, souvenir coin, penny press, photo product, locker, or mobility service.
Is this a vending-machine charge?
It is more commonly associated with entertainment, ride, prize, or souvenir equipment than an ordinary snack or drink vending machine.
Why are there several small CTM charges?
They may represent several plays, rides, coins, users, or machines. They could also include a temporary authorization and completed transaction.
How do I request a refund?
Use the official VENU+ Guest Refunds page and select the arcade and coin-machine category. Include the venue, machine type, date, and amount.
What is the current telephone number?
VENU+ currently lists 1-800-385-4973.
Should I contact the venue?
Yes, particularly when you are still at the property or need help identifying the machine. VENU+ can assist with the formal refund process.
Why did the machine charge more than the displayed price?
Possible explanations include multiple plays, a credit package, repeated taps, a temporary authorization, another user, or an incorrect completed amount.
Should I dispute the charge?
First check authorized users, recent attraction visits, pending status, and VENU+’s refund process. Dispute a completed charge promptly when no valid purchase can be identified.
Related Arcade and Unattended-Payment Guides
- National Entertainment Charge: CTLP, Claw Machines, and Refund Help
- Cantaloupe Charge: Arcade, Vending, Pending Hold, and Refund Help
- Nayax Vending Charge: Card Reader, Arcade, and Refund Help
- Parlevel Texas Charge: Unattended Machine and Refund Help
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
A related unattended-machine guide does not establish that two companies, machines, or transactions are affiliated.
Help Other Consumers Identify CTM Group Charges
If you identified a CTM GROUP INC, CTM GROUP SALEM NH, CTM GROUP WOOD DALE IL, or related VENU+ transaction, please share nonprivate details.
Helpful information includes:
- The shortened descriptor
- The general amount
- Whether the entry was pending or completed
- The type of machine or service
- The general type of venue
- Whether several plays were purchased
- Whether the machine malfunctioned
- Whether a refund was requested
- How VENU+, the venue, or the bank resolved it
Do not post card digits, transaction references, venue reservation details, children’s names, telephone numbers, passwords, authentication codes, receipts, or complete statements.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, arcade, kiddie-ride, claw-machine, souvenir, authorization, refund, and bank-statement descriptions using current company information, official support resources, payment terminology, and visible public reports.
We distinguish the former CTM Group name from the current VENU+ organization, the merchant-account location from the physical venue, and a completed game or ride purchase from a pending authorization, multiple plays, authorized-user transaction, duplicate payment, refund request, or potentially unauthorized charge.
Last reviewed: July 16, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with CTM Group, VENU+, ScooterBug, Best Lockers, NXT Capture, any theme park, arcade, mall, zoo, aquarium, museum, hotel, attraction, account holder, cardholder, bank, credit union, card network, or payment processor. This article is provided for informational purposes only and is not financial, legal, entertainment, refund, payment, dispute, account-security, or fraud-prevention advice. Contact VENU+, the applicable venue, and the financial institution directly regarding a specific transaction.
