An AGI*TMO SERVICE FEE, AGI*TMO INS DEDUCTIBLE, or AGI TMO 866-866-6285 charge on a credit card, debit card, or bank statement usually appears connected with an Assurant-administered T-Mobile device-protection claim.
The transaction most often represents a claim service fee or deductible collected for a damaged, lost, stolen, repaired, or replaced device. It should not be identified as Asurion, and it is generally different from the regular monthly Protection 360 charge shown through a T-Mobile account.
What Is AGI TMO Service Fee?
AGI TMO Service Fee usually identifies a service fee or deductible collected in connection with a T-Mobile device-protection claim administered by Assurant.
The transaction may represent:
- An accidental-damage claim deductible
- A lost-device claim deductible
- A stolen-device claim deductible
- A repair or replacement service fee
- A mechanical or electrical failure processing fee
- A payment collected when a claim was approved
- A replacement-device authorization
- A charge resulting from failure to return a claimed device
- A claim filed by another authorized T-Mobile account user
- An incorrect, duplicated, or unauthorized transaction
Review recent T-Mobile device claims rather than looking only for an ordinary wireless-bill payment.
What Is AGI TMO?
AGI TMO is statement wording associated with Assurant-administered T-Mobile device-protection transactions.
In the descriptor:
- TMO points to T-Mobile
- SERVICE FEE or INS DEDUCTIBLE points to a claim-related payment
- 866-866-6285 is the official T-Mobile Assurant claim-support number
- PA may be merchant or processing-location information
Current official program documents do not clearly define the exact expansion of `AGI` within this card descriptor.
Do not describe AGI as Asurion Group Inc. The current T-Mobile device-protection claim provider is Assurant.
Is AGI TMO Assurant or Asurion?
AGI TMO is associated with Assurant, not Asurion.
T-Mobile directs device-protection customers to:
- The Protection 360 app by Assurant
- The official My T-Mobile Claim website
- Assurant claim support at 1-866-866-6285
Older or inaccurate charge guides may mistakenly name Asurion because Asurion administers protection programs for other wireless carriers. That does not make Asurion the correct contact for this T-Mobile descriptor.
Why Did AGI TMO Charge My Card?
The charge usually appears because someone submitted or completed a device-protection claim using the card or bank account as the payment method.
Possible explanations include:
- You filed a claim for a cracked, damaged, lost, or stolen phone
- A family member filed a claim for another line on the account
- A business-account user filed a claim
- The claim was approved and the deductible became due
- A replacement was sent
- A repair was authorized
- A mechanical-failure exchange included a processing fee
- A previously pending authorization became a completed payment
- A replacement device was not returned as required
- The charge was processed twice
- The card was used without permission
Is AGI TMO Service Fee a Monthly Charge?
AGI TMO Service Fee is more likely a one-time claim payment than the regular monthly Protection 360 premium.
T-Mobile’s device-protection program has two separate cost types:
- Monthly protection-plan cost: The recurring amount for keeping the device enrolled
- Claim service fee or deductible: An additional amount collected when an eligible claim is approved
The monthly plan cost may appear within the T-Mobile account or wireless bill. The separate claim payment may appear directly on a card or bank statement under wording such as AGI TMO Service Fee or AGI TMO Insurance Deductible.
A repeating AGI TMO charge should still be investigated. Review:
- Whether several claims were submitted
- Whether the same transaction is pending and completed
- Whether multiple protected devices are involved
- Whether the payment was duplicated
- Whether another user has access to the card
What Is AGI*TMO Service Fee on Credit Card?
AGI*TMO Service Fee on a credit card usually means the card was used to pay an Assurant service fee or deductible for a T-Mobile protection claim.
The asterisk does not identify a separate company. Banks may use it as punctuation between merchant-name fields.
Compare the transaction with:
- The date a claim was filed
- The date the claim was approved
- The device model
- The claim type
- The service fee or deductible shown during the claim
- Claim-confirmation emails
- Replacement-device shipping messages
What Is 866-866-6285?
1-866-866-6285 is the official Assurant support number for T-Mobile device-protection claims.
Use the number to:
- File a device-protection claim
- Check claim status
- Ask about a deductible or service fee
- Cancel a claim
- Ask about a replacement device
- Discuss a required device return
- Report a duplicate or incorrect claim payment
The presence of an official number supports the T-Mobile Assurant connection, but it does not prove that a specific transaction was authorized by the cardholder.
Why Does the AGI TMO Charge Say PA?
PA is likely merchant or payment-processing location information included in the card descriptor.
Possible formats include:
- AGI*TMO SERVICE FEE 866-866-6285 PA
- AGI*TMO SERVICE FEE 8668666285 PA US
- AGI*TMO INS DEDUCTIBLE PA
- AGI*TMO INS DEDUCTIBLE 866-866-6285 PA 19087
The Pennsylvania reference does not necessarily mean:
- The device was purchased in Pennsylvania
- The claim occurred in Pennsylvania
- The cardholder visited Pennsylvania
- A local T-Mobile store processed the claim
Use the claim number, protected phone line, device, transaction date, and amount to verify the payment.
Common AGI TMO Statement Variations
Possible, reported, or bank-formatted variations include:
- AGI TMO SERVICE FEE
- AGI*TMO SERVICE FEE
- AGI*TMO SERVICE
- AGI TMO SERVICE
- AGI*TMO SERVICE FEE 866-866-6285
- AGI*TMO SERVICE FEE 866-866-6285 PA
- AGI*TMO SERVICE FEE PA US
- AGI*TMO INS DEDUCTIBLE
- AGI TMO INS DEDUCTIBLE
- AGI*TMO INS DEDUCTIBLE 866-866-6285 PA
- AGI TMO CLAIM FEE
- CHECKCARD AGI*TMO SERVICE FEE
- POS DEBIT AGI*TMO SERVICE FEE
- PRE-AUTH AGI*TMO SERVICE FEE
- PENDING AGI*TMO SERVICE FEE
- POS REFUND AGI*TMO SERVICE FEE
This is not an official exhaustive descriptor list. Banks may remove punctuation, shorten the wording, add a telephone number, display a location, or use different labels for pending and completed transactions.
How Much Is the AGI TMO Service Fee?
There is no single standard AGI TMO service-fee amount.
The amount can depend on:
- The device model and tier
- The type of claim
- Whether the device was repaired or replaced
- Whether the incident involved accidental damage, loss, or theft
- The applicable state or program terms
- Taxes
- Whether a processing fee applies
- Whether an unreturned-device charge was assessed
Use Assurant’s deductible lookup for the device and compare it with the fee disclosed during the claim.
How to Identify an AGI TMO Service Fee
- Copy the complete statement descriptor.
- Record the amount, date, and transaction status.
- Look for 866-866-6285 and PA.
- Ask every T-Mobile account user whether a claim was filed.
- Review all protected devices and lines.
- Search email for Assurant, T-Mobile, Protection 360, claim, repair, replacement, deductible, loss, theft, and the amount.
- Check spam, archived, promotions, and deleted folders.
- Sign in to the T-Mobile account.
- Review Protection 360 enrollment and recent claim activity.
- Visit the official claim portal.
- Compare the charged amount with the disclosed deductible or service fee.
- Check whether the payment is pending or completed.
- Contact Assurant at 1-866-866-6285.
- Ask the card issuer for expanded merchant information if needed.
Can You Get an AGI TMO Service Fee Refund?
A refund is not automatic and depends on the status of the claim and why the fee was charged.
Contact Assurant promptly when:
- The claim was canceled before completion
- The same fee posted twice
- The wrong device or claim was charged
- The amount differs from what was disclosed
- The claim was never approved
- The replacement was never sent
- The transaction is an authorization that should be released
- The cardholder did not authorize the claim
A deductible connected with a completed repair or replacement may be non-refundable under the applicable plan terms.
Ask Assurant to explain:
- Whether the transaction is pending or settled
- Which claim generated it
- Which device and mobile line were involved
- Whether the claim is complete
- Whether a reversal or refund is available
- When an approved credit should appear
Canceling future Protection 360 coverage does not automatically refund a previous claim fee.
How to Cancel an Assurant T-Mobile Claim
Contact Assurant if the phone was found, the repair is no longer needed, or the claim should not continue.
Use:
- Claim portal: MyTMOClaim.com
- Claim support: 1-866-866-6285
- T-Mobile claim instructions: T-Mobile Device Claim Help
Have ready:
- The protected mobile number
- The account holder’s information
- The device make and model
- The claim number
- The date the claim was filed
- The final four digits of the payment method when reasonably necessary
Ask whether:
- The claim can still be canceled
- The payment is only an authorization
- A replacement has already shipped
- The original or replacement device must be returned
- A service fee can be reversed
How to Cancel T-Mobile Protection 360
Cancel future Protection 360 coverage through T-Mobile, not by disputing a completed Assurant claim fee.
You can:
- Sign in to the T-Mobile account
- Open Manage add-ons or device protection
- Select the protected device
- Remove Protection 360 or the applicable protection plan
- Save the cancellation confirmation
- Call T-Mobile at 1-800-937-8997 if assistance is needed
Official protection information:
Canceling coverage means the device may no longer be protected against future loss, theft, damage, or mechanical failure.
How to Contact Assurant and T-Mobile
- Claim administrator: Assurant
- T-Mobile claim portal: MyTMOClaim.com
- Assurant T-Mobile claim support: 1-866-866-6285
- Assurant claim contact page: T-Mobile Assurant Claim Contact
- Deductible lookup: Check a T-Mobile Claim Deductible
- T-Mobile account support: 1-800-937-8997
- T-Mobile website: T-Mobile.com
Use Assurant for a claim, deductible, replacement, repair, return, or claim-payment question.
Use T-Mobile for:
- Protection-plan enrollment or cancellation
- Wireless-account questions
- Device-line information
- Monthly Protection 360 billing
- Account access or authorized-user issues
Consumer Reports About AGI TMO Service Fees
There are currently no visible published reader reviews on this ChargeOnMyCard.com page.
Therefore, there is not enough page-specific feedback to establish:
- A typical service-fee amount
- A standard claim type
- A common device model
- A usual refund result
- A widespread duplicate-charge problem
- That unfamiliar AGI TMO transactions are generally fraudulent
Each transaction should be matched to the specific T-Mobile account, protected device, claim, and payment method.
What to Do If You Never Filed a T-Mobile Claim
- Ask every person with access to the T-Mobile account.
- Check every protected phone, tablet, smartwatch, and connected device.
- Review email and text messages for claim confirmations.
- Check whether an account user reported a device lost or stolen.
- Contact Assurant at 1-866-866-6285.
- Ask whether the transaction can be matched to a claim.
- Ask which phone line, device, and claimant were involved.
- Contact T-Mobile to review account access and authorized users.
- Change the T-Mobile PIN or password if unauthorized access is suspected.
- Ask the bank for the complete merchant record.
- Lock the card if unauthorized use appears likely.
- Dispute the completed transaction when no authorized claim can be identified.
- Request a replacement card if recommended by the issuer.
What Information Should You Request From the Bank?
Ask for:
- The complete unshortened descriptor
- The legal merchant name
- The merchant telephone number
- The merchant address
- The merchant category code
- Whether the charge was submitted online
- Whether it is marked as insurance, repair, or service
- Whether it is an authorization or completed payment
- Whether a digital wallet was used
- Whether the card-security code was submitted
- Whether other AGI TMO attempts occurred
- Whether a refund or reversal is pending
Frequently Asked Questions
What Is AGI TMO Service Fee?
It usually identifies a service fee or deductible for a T-Mobile device-protection claim administered by Assurant.
What Is AGI TMO?
TMO points to T-Mobile, while AGI is part of the Assurant-related billing descriptor. Current official documents do not clearly define AGI’s exact expansion.
Is AGI TMO Asurion?
No. Current T-Mobile Protection 360 claims are handled through Assurant.
What Is AGI*TMO Service Fee on Credit Card?
It is usually a claim-related payment collected from the card used during a T-Mobile Assurant repair, replacement, loss, theft, or damage claim.
What Is 1-866-866-6285?
1-866-866-6285 is the official Assurant support number for T-Mobile device-protection claims.
Is AGI TMO Service Fee Monthly?
It is generally a separate claim fee or deductible rather than the recurring monthly Protection 360 premium.
Why Does the Charge Say Pennsylvania?
PA may be merchant or processing-location information. It does not mean the device or claim occurred in Pennsylvania.
Can I Get a Refund?
Contact Assurant immediately. A canceled, duplicate, incorrect, or unauthorized claim payment may be reviewed, but a deductible for a completed repair or replacement may be non-refundable.
How Do I Cancel the Claim?
Use MyTMOClaim.com or call Assurant at 1-866-866-6285.
How Do I Cancel Protection 360?
Remove the coverage through the T-Mobile account or call T-Mobile at 1-800-937-8997.
Is the AGI TMO Charge Fraudulent?
The descriptor is associated with a legitimate T-Mobile protection-claim system, but that does not prove a specific transaction was authorized. Report it when no account user, protected device, or claim can explain it.
Related Device Protection and Wireless Charges
- ESH Tech Protect Prem and Device Protection 855-562-1955
- AGI Renters/Condo Insurance and Assurant Premium Charge
- MetroPCS Mobile 888-863-8768 and Metro by T-Mobile Charge
- USCC Call Center Wireless Account Charge
- How to Investigate an Unrecognized Credit Card or Bank Charge
These guides cover phone insurance, device protection, claim deductibles, carrier billing, statement phone numbers, refunds, and unauthorized payments. A related link does not mean the providers or carriers are affiliated.
Share Your AGI TMO Service Fee Experience
If you identified an AGI TMO Service Fee, AGI TMO Insurance Deductible, 866-866-6285, PA, or related Assurant claim transaction, share only nonprivate details that may help another cardholder.
Helpful information includes:
- The shortened statement descriptor
- The general amount or range
- Whether 866-866-6285 appeared
- Whether PA appeared
- The general type of device
- Whether the claim involved damage, loss, theft, repair, or replacement
- Whether the transaction was pending or completed
- Whether the claim was canceled
- Whether a refund or reversal was issued
- How Assurant, T-Mobile, or the bank resolved it
Do not post:
- Complete card or bank-account numbers
- Card-security codes
- PINs or passwords
- T-Mobile account credentials
- Mobile telephone numbers
- Device IMEI or serial numbers
- Claim numbers
- Shipping addresses
- Police-report information
- Support or dispute case numbers
- Complete claim documents or bank statements
- Verification codes
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, phone-insurance, device-protection, wireless-carrier, claim-deductible, service-fee, telephone-number, and bank-statement descriptors using official provider information and visible cardholder reports.
We distinguish a monthly protection-plan premium from a separate claim deductible and identify the correct administrator rather than sending readers to an unrelated device-insurance company.
ChargeOnMyCard.com cannot access an Assurant claim, T-Mobile account, protected device, replacement shipment, bank account, debit card, or credit card; cancel coverage; approve a claim; issue a refund; or file a dispute.
Last reviewed: July 16, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Assurant, Inc., American Bankers Insurance Company of Florida, The Signal, LP, T-Mobile USA, Protection 360, Metro by T-Mobile, any policyholder, claimant, account holder, device owner, cardholder, bank, credit union, card network, digital wallet, insurance company, service-contract provider, or payment processor. This article is provided for informational purposes only and is not financial, legal, insurance, warranty, coverage, claim, refund, account-security, dispute, or fraud-prevention advice. Contact Assurant, T-Mobile, and the applicable financial institution regarding a specific transaction.
