An ACTIVE 866-561-0647 charge, ACTIVE *8665610647, or similar wording on a credit card, debit card, or bank statement is strongly associated with an ACTIVE Advantage premium membership.
ACTIVE Advantage is separate from an ordinary race, camp, sports, recreation, or event-registration payment. The membership may begin with a 30-day trial and then convert to a paid annual plan unless it is canceled before the trial expires.
What Is the ACTIVE 866-561-0647 Charge?
The charge most likely represents the ACTIVE Advantage premium membership offered by ACTIVE Network.
The membership provides access to discounts, rebates, and benefits involving activities, registrations, sports, entertainment, travel, fitness products, and other participating offers.
A transaction may represent:
- An ACTIVE Advantage trial that converted to a paid membership
- The first annual membership payment
- An automatic yearly renewal
- A membership associated with another email address
- A membership accepted after an event or activity registration
- A membership started directly through the ACTIVE Advantage website
- A payment made by another authorized card user
- A pending authorization followed by the completed membership fee
- An actual duplicate completed payment
- An unauthorized use of the payment card or ACTIVE account
Is ACTIVE Advantage the Same as an ACTIVE Event Registration?
No.
ACTIVE Network handles several different types of transactions.
ACTIVE Advantage Membership
This is a recurring premium membership.
Common clues include:
- The telephone number 866-561-0647
- A charge near the current annual membership price
- The words ACTIVE Advantage or membership
- A payment approximately 30 days after a trial began
- A similar payment approximately one year earlier
ACT*REGISTRATION Payment
An ACT*REGISTRATION transaction normally represents:
- A race or athletic event
- A youth league
- A camp or class
- A parks and recreation program
- A school or community activity
- A campsite or reservation
- An event registration fee
The separate guide below covers those one-time registration payments:
ACT*REGISTRATION 877-228-4881 Charge: ACTIVE Network Event Payment Help
How Much Does ACTIVE Advantage Cost?
The current U.S. ACTIVE Advantage offer generally provides:
- A 30-day trial
- An annual membership fee of $99.95 after the trial
- Automatic annual renewal at the then-current membership fee
The price charged to an individual cardholder may differ when:
- The membership began under an older offer.
- A promotional price applied.
- The transaction occurred outside the United States.
- The annual fee changed before renewal.
- Currency conversion or foreign-card fees applied.
Check the original offer, confirmation email, account history, and complete card amount.
How Did I Enroll in ACTIVE Advantage?
A membership may begin:
- After accepting a trial offer following an ACTIVE event registration
- Through the ACTIVE Advantage website
- Through a qualifying promotion or membership-benefit offer
- Through an account created with another email address
- Through an action completed by another authorized cardholder
Search email for:
- ACTIVE Advantage
- ACTIVE.com
- Membership confirmation
- 30-day trial
- Annual membership
- Upcoming renewal
- $99.95
- The exact transaction amount
Check spam, promotions, archived, and deleted folders.
Why Was My Card Charged After a Free Trial?
The ACTIVE Advantage trial converts to a paid annual membership unless it is canceled before the trial period ends.
A completed annual charge may appear when:
- The 30-day trial expired.
- Auto-renewal remained enabled.
- The cancellation was not completed.
- The cancellation was submitted after billing began.
- The membership used a different email address.
- A second ACTIVE account existed.
The absence of recent event registrations does not automatically stop or cancel the membership.
Common ACTIVE Advantage Statement Variations
Banks and card issuers may shorten or rearrange the merchant information.
Possible or reported variations include:
- ACTIVE 866-561-0647
- ACTIVE *866-561-0647
- ACTIVE 8665610647
- ACTIVE *8665610647
- ACTIVE.COM 866-561-0647
- ACTIVE NETWORK 866-561-0647
- ACTIVE ADVANTAGE
- ACT*ACTIVE ADVANTAGE
- ACTIVE ADVANTAGE MEMBERSHIP
- ACTIVE MEMBERSHIP 8665610647
- CHECKCARD ACTIVE ADVANTAGE
- CHKCARD ACTIVE ADVANTAGE
- POS PURCHASE ACTIVE ADVANTAGE
- PENDING ACTIVE ADVANTAGE
- RECURRING ACTIVE ADVANTAGE
Not every shortened variation has been independently confirmed as an ACTIVE Advantage charge. Compare the number, amount, renewal timing, email receipt, and account history.
How to Verify the ACTIVE Advantage Charge
- Copy the complete statement descriptor.
- Record the amount and transaction date.
- Determine whether the entry is pending or completed.
- Search all email addresses for ACTIVE Advantage.
- Look for a registration made approximately 30 days before the charge.
- Check for a similar annual charge from the previous year.
- Sign in to ACTIVE.com with every likely email address.
- Open the ACTIVE Advantage section under My Account.
- Review the membership and renewal status.
- Ask household members and authorized card users.
- Contact ACTIVE Advantage using its official telephone number or email address.
- Contact the card issuer promptly if no authorized membership can be identified.
Official ACTIVE.com account access:
How to Cancel ACTIVE Advantage Auto-Renewal
To prevent another annual membership payment:
- Sign in to ACTIVE.com using the membership email address.
- Select My Account.
- Open the ACTIVE Advantage section.
- Locate the renewal setting.
- Select the option not to renew or cancel the membership.
- Complete every confirmation step.
- Save a screenshot or confirmation email.
- Confirm that the account no longer shows a future renewal.
Official cancellation instructions:
Disable ACTIVE Advantage automatic renewal
You may also contact ACTIVE Advantage directly:
- Membership telephone number: 1-866-561-0647
- Membership email: ActiveAdvantage@active.com
- Published telephone hours: Monday–Sunday, 9 a.m.–7 p.m. Central Time
Does Deleting an ACTIVE Account Cancel the Membership?
Do not assume that deleting an account, uninstalling an application, or avoiding future event registrations cancels ACTIVE Advantage.
Confirm separately that:
- The membership is canceled.
- Automatic renewal is disabled.
- No future billing date remains.
- You received cancellation confirmation.
Cancellation and Refunds Are Separate
Turning off auto-renewal normally prevents a future annual charge.
It does not automatically:
- Reverse an already completed membership payment
- Refund the current membership year
- Refund a separate event registration
- Cancel an event or activity
- Resolve a duplicate transaction
- Complete a card dispute
Request a refund separately when the annual fee has already posted.
How to Request an ACTIVE Advantage Refund
ACTIVE Advantage publishes a Member Satisfaction Pledge that may provide a prorated refund when a member cancels.
Contact:
- Telephone: 1-866-561-0647
- Email: ActiveAdvantage@active.com
- Official contact page: ACTIVE Advantage contact and cancellation help
Prepare:
- The account email address
- The membership charge date
- The amount
- The complete statement descriptor
- The cancellation date
- The cancellation confirmation when available
Ask support to confirm:
- Whether the membership is canceled
- The effective cancellation date
- Whether a prorated refund was approved
- The refund amount
- The payment method receiving the credit
- The expected posting timeframe
Do not send the full card number, CVV code, password, banking login, or authentication code by ordinary email.
Why Was I Charged After Canceling?
A payment after a cancellation attempt may mean:
- The cancellation was submitted after renewal processing began.
- The account setting was not fully saved.
- A confirmation step was missed.
- The membership used another email address.
- A second membership existed.
- The transaction was already pending before cancellation.
- The payment was an event registration rather than the membership.
Contact ACTIVE Advantage and provide the cancellation confirmation.
Ask whether the transaction represents:
- The membership renewal
- A separate ACTIVE account
- An event registration
- An ACTIVE Refund product
- A different ACTIVE Network transaction
Why Are There Two ACTIVE Charges?
More than one transaction may represent:
- An event registration and the ACTIVE Advantage membership
- Two separate event registrations
- Two ACTIVE Advantage accounts
- A membership renewal and another activity purchase
- A pending authorization and completed transaction
- A failed-looking payment followed by another attempt
- An actual duplicate completed charge
- Repeated unauthorized card use
Compare each descriptor carefully.
For example:
- 866-561-0647: Usually points to ACTIVE Advantage membership support.
- 877-228-4881: More commonly points to participant or event-registration support.
What Is a Pending ACTIVE Advantage Charge?
A pending transaction has not fully settled.
It may:
- Become the completed annual membership payment
- Update with a longer descriptor
- Disappear if the authorization is released
- Be replaced by a completed charge
Do not count a pending entry and its completed replacement as two settled payments unless both remain posted.
Current ACTIVE Advantage Contact Information
- Membership telephone number: 1-866-561-0647
- Telephone hours: Monday–Sunday, 9 a.m.–7 p.m. Central Time
- Membership email: ActiveAdvantage@active.com
- Membership FAQ: ACTIVE Advantage frequently asked questions
- Membership contact page: Contact ACTIVE Advantage
- General ACTIVE support: ACTIVE.com Help and Support
- Current published corporate address: ACTIVE Network, LLC, Three Alliance Center, 29th Floor, 3550 Lenox Road #3000, Atlanta, GA 30326
The corporate address is not the recommended route for cancellation or refund requests. Use the membership account, telephone number, or email.
What If You Never Enrolled in ACTIVE Advantage?
- Save the complete descriptor, amount, and date.
- Confirm whether it is pending or completed.
- Search every email account for ACTIVE and Advantage.
- Review event registrations made approximately 30 days earlier.
- Ask every authorized cardholder.
- Check whether another household member created the membership.
- Contact ACTIVE Advantage through its official support route.
- Ask whether the payment can be matched to an account.
- Ask the card issuer for expanded merchant information.
- Lock the card if additional unexplained charges appear.
- Report the transaction promptly if no authorized membership can be identified.
- Ask whether the card or stored payment token should be replaced.
ACTIVE Network is a legitimate company, but that does not establish that a particular cardholder authorized a specific membership.
Credit Card Dispute Guidance
Contact the credit-card issuer promptly when:
- No authorized membership can be identified
- The card was used without permission
- An actual duplicate completed payment remains unresolved
- Billing continued after confirmed cancellation
- ACTIVE cannot locate the membership
- An approved refund does not appear
Keep:
- The membership confirmation
- The trial terms
- The cancellation confirmation
- Emails sent to and received from ACTIVE
- The refund decision
- The card statement
Official consumer guidance:
CFPB credit-card dispute guidance
Debit Card and Bank Account Guidance
Report an unauthorized debit-card or bank-account transaction promptly.
Ask the financial institution:
- Whether the entry is pending or completed
- Whether another ACTIVE authorization is pending
- Whether the payment is marked as recurring
- Whether a stored payment token was used
- Whether future merchant charges can be blocked
- Whether the debit card should be replaced
Official consumer guidance:
CFPB unauthorized debit and bank-transaction guidance
Participant and Account Privacy Warning
An ACTIVE account may contain information about races, camps, sports programs, schools, teams, activities, and children.
Do not post:
- Participant names
- Children’s names or ages
- Registration numbers
- Team or school schedules
- Account email addresses
- Card numbers or card digits
- Home addresses
- Passwords, PINs, CVV codes, or authentication codes
Consumer Reports and Experiences
There are currently no visible public reports on this ChargeOnMyCard.com page.
The page therefore does not currently provide public cardholder evidence establishing:
- A common disputed amount
- A repeated cancellation problem
- A common refund timeframe
- A duplicate-payment pattern
- A confirmed unauthorized-use pattern
- A final ACTIVE or bank resolution
The absence of public reports does not establish that a particular transaction was authorized or unauthorized.
ChargeOnMyCard.com cannot:
- Access ACTIVE accounts
- Cancel ACTIVE Advantage
- Cancel an event registration
- Issue a refund
- Locate a membership from a card number
- Replace a payment card
- Submit a bank dispute
Frequently Asked Questions About ACTIVE 866-561-0647
What is ACTIVE 866-561-0647 on my credit card?
It is strongly associated with an ACTIVE Advantage premium membership, trial conversion, or annual renewal.
How much is ACTIVE Advantage?
The current U.S. offer generally converts from a 30-day trial to a $99.95 annual membership.
Why was I charged after registering for an event?
You may have accepted an ACTIVE Advantage trial offer during or after the registration process. The trial can convert to an annual membership unless canceled.
Is this the same as ACT*REGISTRATION?
No. ACT*REGISTRATION usually represents the event or activity payment. ACTIVE Advantage is a separate membership.
Is 866-561-0647 an official ACTIVE Advantage number?
Yes. ACTIVE Advantage currently publishes it for membership status and cancellation assistance.
How do I stop the next renewal?
Sign in to ACTIVE.com, open My Account, find the ACTIVE Advantage section, and disable renewal. Save the confirmation.
Does canceling automatically refund the annual charge?
No. Cancellation and a refund request are separate. Contact ACTIVE Advantage to request review under its prorated-refund policy.
Can I receive a full refund?
ACTIVE publishes a prorated-refund policy. The actual amount depends on the account and cancellation timing.
Why are there two ACTIVE charges?
One may be an event registration and the other the ACTIVE Advantage membership. They may also involve two accounts, a pending transaction, or a duplicate.
Can ChargeOnMyCard.com cancel the membership?
No. ChargeOnMyCard.com cannot access ACTIVE, membership, refund, card, or banking systems.
Related ACTIVE Network and Event Charge Guides
- ACT*REGISTRATION 877-228-4881 Charge: ACTIVE Network Event Payment Help
- MYKRUN Charge from a Running Event
- GOFANTIX Charge: GoFan School Tickets, Fees, and Refund Help
- TM Ticketmaster Charge: Event Tickets, Fees, and Refund Help
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
ACTIVE Network transactions may represent a recurring membership, an event registration, a camp or class, a recreation program, an optional refund product, or another activity-related purchase. Use the exact descriptor and telephone number to choose the correct support route.
Help Other Cardholders Identify an ACTIVE Advantage Charge
If you identified an ACTIVE 866-561-0647, ACTIVE Advantage, or similar transaction, please share what it represented.
Helpful nonprivate details include:
- The shortened descriptor
- The general amount
- Whether a 30-day trial was found
- Whether an event registration occurred beforehand
- Whether the charge was pending or completed
- Whether auto-renewal was disabled
- Whether a second account was found
- Whether ACTIVE approved a prorated refund
- How the issuer resolved an unauthorized payment
Do not post participant names, children’s information, registration numbers, account email addresses, card numbers, card digits, home addresses, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, membership, free-trial, event-registration, automatic-renewal, cancellation, refund, and bank-statement descriptors using current official company resources, statement clues, consumer guidance, and visible public reports.
We distinguish the ACTIVE Advantage premium membership from ordinary ACTIVE Network event registrations while helping cardholders identify the correct account, trial, annual renewal, cancellation route, refund request, authorized user, or potentially unauthorized transaction.
Last reviewed: July 15, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with ACTIVE Network, LLC, ACTIVE.com, ACTIVE Advantage, Global Payments, any event organizer, participant, sports league, camp, school, cardholder, bank, credit union, card network, payment processor, or financial institution. This article is provided for informational purposes only and is not financial, legal, membership, trial, registration, cancellation, refund, dispute, privacy, account-security, or fraud-prevention advice. Contact ACTIVE Advantage and the applicable financial institution directly regarding a specific transaction.