An ACT*REGISTRATION charge, ACT event registration charge, or ACTIVE Network charge on a credit card, debit card, or bank statement usually represents an event, sports, camp, class, recreation, or activity payment processed through an ACTIVE Network registration system.
ACTIVE Network often processes the payment on behalf of another organization. The actual purchase may have been for a race, youth league, school program, campsite, parks and recreation class, swim program, conference, or similar activity rather than a purchase directly from a business named “ACT.”
What Is the ACT*REGISTRATION Charge?
ACTIVE Network provides registration and payment-processing systems for organizations offering:
- 5K, 10K, half-marathon, and marathon registrations
- Running, cycling, swimming, and triathlon events
- Youth baseball, softball, soccer, football, and basketball
- Little League programs
- School and university activities
- Summer camps and day camps
- Lessons and recreation classes
- Community centers
- City and county parks departments
- Camping and outdoor reservations
- Hunting and fishing programs
- Conferences and business events
- Donations or fundraising registrations
The payment may represent:
- A registration fee
- A team or league fee
- A camp or class enrollment
- A parks and recreation program
- A ticket or admission payment
- A campsite or outdoor reservation
- A donation added during registration
- A processing fee
- An optional registration add-on
- An installment payment
- A duplicate registration
- A transaction made by another authorized cardholder
- An unauthorized use of the card
Common ACT and ACTIVE Network Statement Variations
The payment may appear as:
- ACT*REGISTRATION
- ACT REGISTRATION
- ACT*EVENT REGISTRATION
- ACT*ACTIVE-NETWORK
- ACTIVE-NETWORK
- ACTIVE.COM
- ACT*REGISTRATION 877-228-4881
- ACT REGISTRATION 8772284881
- POS PURCH ACT REGISTRATION
- PENDING ACT REGISTRATION
- ACT*PROGRAMS 800-498-6065 IA
- ACT 800-498-6065 IA
- ACT*CITYOF…
- ACT*CITY OF…
- ACT*PARKS AND REC
- ACT BOULDER P&R
- ACT*LLB
- ACT*RDLL
- ACT*MECH RECREATION
- ACT*SPORTS
- ACT*SC ATHLETIC ADMIN
- ACT*HIGH SCHOOL
- ACT*SWIM
- ACT*CAMP
- CHECKCARD ACT REGISTRATION
- CHKCARD ACTIVE NETWORK
The organization name, city, abbreviation, or telephone number displayed after `ACT*` may be the most useful clue.
What Does the Text After ACT* Mean?
ACTIVE Network commonly places a shortened organization name after the `ACT*` prefix.
Examples may include:
- REG: Registration
- LL or LLB: Little League or another league abbreviation
- CO or CITYOF: City-operated program
- P&R: Parks and recreation
- HS: High school
- GC: Golf course or club
- HF: Hunting or fishing
- FP: Forest preserve
Other abbreviations may represent:
- The race name
- A sports organization
- A recreation department
- A school district
- A city or county
- A camp
- An event organizer
Search the complete descriptor rather than searching only for `ACT`.
What Is 877-228-4881?
The telephone number 1-877-228-4881 is associated with ACTIVE.com participant and registration support.
It may appear as:
- ACT*REGISTRATION 877-228-4881
- ACT REGISTRATION 8772284881
- ACTIVE NETWORK 877-228-4881
- The contact number in an event confirmation
ACTIVE support may be able to:
- Help identify the organization associated with the charge
- Locate a registration
- Help resend a confirmation email
- Explain whether the payment was processed through ACTIVE
- Provide the organizer’s contact information
- Review an accidental duplicate registration
ACTIVE normally does not control an individual organizer’s ordinary cancellation or refund policy.
What Is ACT*PROGRAMS 800-498-6065 IA?
`ACT*PROGRAMS 800-498-6065 IA` or a similar descriptor may represent a program, class, recreation, or activity payment processed through an ACTIVE Network system.
The number `800-498-6065` appears in statement searches and historical descriptor variations, but it is not currently published as ACTIVE Network’s primary participant-support number.
Use the complete descriptor to identify:
- The program name
- The city or organization abbreviation
- The registration date
- The charged amount
For current help, use ACTIVE’s official support email or the participant number associated with ACTIVE.com rather than relying on an unfamiliar number shown in a search result.
Is 877-288-4881 the ACTIVE Registration Number?
The participant-registration number consistently associated with ACTIVE.com is:
If the statement or search result says `877-288-4881`, carefully recheck the original transaction. It may be:
- A transcription error
- A shortened or unclear statement image
- A separate number belonging to the event organizer
Do not supply card information to a number until it has been verified through ACTIVE.com or the original organization.
How to Identify the Event or Organization
Use these steps:
- Copy the full statement descriptor, including everything after `ACT*`.
- Record the amount and transaction date.
- Confirm whether the charge is pending or completed.
- Search email for ACTIVE, ACTIVE.com, registration, confirmation, and the charged amount.
- Check spam, promotions, and deleted messages.
- Review the household calendar for upcoming events or programs.
- Ask family members and authorized card users.
- Review sports, school, camp, and recreation registrations.
- Sign in to the ACTIVE.com account used for registration.
- Contact ACTIVE support with the date, amount, and descriptor.
Search email for:
- ACTIVE.com
- ACTIVE Network
- Registration confirmation
- Event confirmation
- Participant
- Camp
- Class
- League
- Recreation
- The organization text shown after `ACT*`
Why Did the Descriptor Change After Posting?
A pending charge may initially show a short descriptor such as:
- ACT
- ACT*REGISTRATION
- ACTIVE-NETWORK
When the payment settles, it may update to include:
- The organization name
- A city
- A program abbreviation
- A telephone number
- Additional registration information
A pending entry and its later completed version are not necessarily two charges.
Wait until the transaction settles and then compare:
- The amounts
- The authorization dates
- The posted dates
- The completed descriptor
Why Are There Two ACT Registration Charges?
Two entries may represent:
- A pending authorization and the completed payment
- Two participants registered together
- Two children enrolled in the same program
- Registration and a separate donation
- Registration and an optional add-on
- Registration and ACTIVE Refund
- A payment-plan installment
- Two separate events
- An accidental duplicate registration
- An actual duplicate transaction
- Unauthorized card use
Check the confirmation email for an itemized receipt before filing a dispute.
How to Cancel an Event Registration
ACTIVE Network usually processes the registration, but the event or program organizer controls cancellation.
Take these steps:
- Locate the registration confirmation email.
- Identify the organizer.
- Review the event’s cancellation and refund policy.
- Contact the organizer directly.
- Ask whether cancellation, transfer, credit, or deferral is available.
- Request the decision in writing.
- Save the cancellation confirmation.
ACTIVE’s official guidance says it normally cannot cancel a registration or approve an ordinary event refund.
Official cancellation information:
ACTIVE registration cancellation guidance
What If I Registered Twice by Mistake?
ACTIVE identifies an accidental duplicate registration as an exception for which its support team may be able to assist.
Provide:
- The participant’s name
- The event or program
- The two transaction dates
- The two amounts
- The registration confirmation numbers
- The email address used for registration
Do not post those details publicly.
Contact ACTIVE promptly before disputing the duplicate with the card issuer.
Who Controls the Refund?
For an ordinary registration, the event or program organizer usually controls:
- Whether refunds are allowed
- The cancellation deadline
- Whether processing fees are refundable
- Whether a registration can be transferred
- Whether credit can be applied to another event
- What happens if weather affects the event
- What happens if the organizer cancels or postpones the activity
Policies vary significantly. One race may allow refunds, while another may offer only transfers, deferrals, or account credit.
What Is ACTIVE Refund?
ACTIVE Refund is an optional add-on offered with some eligible registrations.
When it was purchased, it may allow the participant to claim a refund if they cannot attend.
To check eligibility:
- Find the ACTIVE Refund purchase-information email.
- Locate the Reference ID.
- Confirm the eligible refund amount.
- Confirm that the request is more than 48 hours before the event.
- Submit the claim through the official ACTIVE Refund portal.
Official portal:
Submit an ACTIVE Refund request
Official help:
ACTIVE Refund participant information
ACTIVE says approved claims generally arrive within five to seven business days.
The refund may exclude:
- The ACTIVE Refund purchase cost
- Processing fees
- Partner products
- Amounts not identified as eligible in the confirmation
What If the Event Was Canceled or Postponed?
A canceled, postponed, rescheduled, or converted event may fall under the organizer’s terms rather than the optional ACTIVE Refund program.
Contact the organizer and ask:
- Whether the event will be rescheduled
- Whether the registration transfers automatically
- Whether a refund or credit is available
- Whether fees will be retained
- Whether the registration can be transferred to another person
Keep the cancellation notice and the organizer’s response.
Is This an ACTIVE Advantage Charge?
Usually, `ACT*REGISTRATION` represents an event or activity payment.
ACTIVE Advantage is a separate premium membership. Its annual U.S. charge is commonly `$99.95`.
Investigate ACTIVE Advantage when:
- The charge is `$99.95`
- The descriptor mentions Advantage
- You accepted an Advantage trial after an event registration
- The payment recurs annually
To turn off ACTIVE Advantage renewal:
- Sign in to ACTIVE.com.
- Open the Advantage section.
- Scroll to the membership options.
- Select Cancel My Membership.
- Confirm that auto-renewal is disabled.
Official instructions:
Disable ACTIVE Advantage auto-renewal
Do not confuse a normal event-registration refund request with an ACTIVE Advantage membership-refund request.
Current ACTIVE Network Contact Information
- Participant registration support: 1-877-228-4881
- Customer-support email: support@activenetwork.com
- ACTIVE.com: Official ACTIVE website
- Charge explanation: ACT charge on a bank statement
- Contact page: Contact ACTIVE Network
- Published headquarters: ACTIVE Network, LLC, Three Alliance Center, 29th Floor, 3550 Lenox Road #3000, Atlanta, GA 30326
The corporate office is not the best route for canceling a local race, camp, class, or recreation registration. Contact the organizer named in the registration confirmation.
What If You Do Not Recognize the Charge?
Take these steps:
- Save the full descriptor, amount, and date.
- Wait for a pending payment to settle when appropriate.
- Search email for ACTIVE and registration confirmations.
- Ask household members and authorized users.
- Review school, sports, camp, and recreation activity.
- Contact ACTIVE using official support information.
- Ask which organizer received the registration payment.
- Contact that organizer.
- Notify the card issuer if no authorized registration can be found.
A genuine ACTIVE Network descriptor does not prove that the cardholder authorized the transaction.
Credit Card Dispute Guidance
Contact the card issuer promptly when:
- No authorized event or program can be identified
- An accidental duplicate is not corrected
- The card was used without permission
- A promised refund does not arrive
- The organizer cannot locate the registration
- The amount differs from the registration receipt
To preserve applicable credit-card billing-error protections:
- Call the issuer promptly
- File an online dispute when available
- Follow up in writing when required
- Send required written notice within 60 calendar days after the statement containing the disputed charge was sent
- Keep copies of the confirmation, cancellation request, and organizer response
Official guidance:
CFPB credit-card dispute guidance
Do not miss an issuer deadline while waiting indefinitely for an organizer to respond.
Debit Card and Bank Account Guidance
Report an unauthorized debit-card or bank transaction immediately.
Ask the financial institution:
- Whether the entry was a card payment or electronic bank transfer
- Whether another ACT authorization is pending
- Whether the transaction was online or card-present
- Whether the card should be replaced
- What documentation is required
Official guidance:
CFPB unauthorized debit and bank-transaction guidance
Credit-card and debit-card procedures and deadlines differ.
Privacy and Fake-Support Warning
When contacting ACTIVE or an event organizer, provide only what is reasonably necessary.
Do not publicly post:
- The full card number
- Card digits
- The CVV or PIN
- The registration confirmation number
- A child’s full name or birth date
- A team roster
- A school schedule
- A campsite or travel itinerary
- Account passwords
- One-time security codes
Be cautious of anyone who:
- Demands another payment to cancel a registration
- Promises a refund but requests gift cards
- Requests remote access to a device
- Asks for online-banking credentials
- Uses an email domain unrelated to ACTIVE or the organizer
Use contact information from ACTIVE.com, the registration confirmation, or the organizer’s official website.
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ChargeOnMyCard.com cannot:
- Access ACTIVE registrations
- Identify a participant from a card number
- Cancel an event registration
- Override an organizer’s refund policy
- Approve an ACTIVE Refund claim
- Issue refunds
- Replace a payment card
- Submit a bank dispute
Frequently Asked Questions About ACT Registration Charges
What is ACT*REGISTRATION on my bank statement?
It usually represents an event, camp, class, sports, recreation, or other activity payment processed through an ACTIVE Network registration system.
What is ACTIVE Network?
ACTIVE Network provides registration and payment technology to event organizers, sports leagues, schools, camps, parks departments, and other activity providers.
Is 877-228-4881 associated with ACTIVE.com?
Yes. The number 1-877-228-4881 is associated with participant and registration support.
What is ACT*PROGRAMS 800-498-6065 IA?
It may be a program or activity payment processed through an ACTIVE Network system. Use the complete descriptor, date, amount, and organization abbreviation to identify it.
Why does another organization’s name appear after ACT*?
ACTIVE processed the payment for that organization. The text after the asterisk often identifies the race, league, school, city, camp, or recreation department.
Why did the descriptor change?
A pending transaction may update with additional organization or telephone details when it settles.
Why are there two charges?
One may be pending and one completed, or the payments may represent multiple participants, add-ons, installments, an optional refund product, or a duplicate registration.
Can ACTIVE cancel my registration?
Usually not. The event or program organizer generally controls cancellation. ACTIVE may assist with an accidental duplicate registration or help locate the organizer.
Can I get a refund?
Refund eligibility usually depends on the organizer’s policy. A separate ACTIVE Refund claim may be available when that optional product was purchased.
What is ACTIVE Refund?
It is an optional checkout product offered for some registrations. Eligible claims generally must be submitted more than 48 hours before the event.
What if the event was canceled?
Contact the organizer. Event cancellations, postponements, and conversions are generally handled under the organizer’s policies rather than as ordinary ACTIVE Refund claims.
What is the $99.95 ACTIVE charge?
A `$99.95` annual payment may be ACTIVE Advantage, a separate premium membership rather than an event registration.
What if I never registered for anything?
Contact ACTIVE to identify the organizer, ask authorized card users, and notify the issuer promptly if no approved registration can be found.
Can ChargeOnMyCard.com cancel or refund the charge?
No. ChargeOnMyCard.com cannot access ACTIVE, organizer, card, refund, or bank systems.
Related Charge Guide
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
- MYKRUN Running Event Charge on Credit Card
This guide explains how to obtain expanded merchant details, verify an unfamiliar payment, document refund requests, and contact the card issuer or bank.
Help Other Cardholders Identify the ACT Charge
If you saw ACT*REGISTRATION, ACTIVE-NETWORK, ACT*PROGRAMS, or another variation, please share what the payment represented.
Helpful details include:
- The descriptor without private references
- The general amount
- The type of event or activity
- The organization abbreviation
- Whether a confirmation email was found
- Whether the charge was pending or completed
- Whether it involved multiple participants
- Whether ACTIVE Refund was purchased
- Whether the organizer approved a refund or transfer
- How the issuer resolved an unauthorized payment
Do not post card numbers, card digits, participant names, children’s information, registration numbers, team details, school details, email addresses, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, event-registration, sports, camp, recreation, class, ticketing, and bank-statement descriptors using current official merchant information, refund guidance, statement patterns, consumer-protection resources, and visible cardholder reports.
We distinguish ACTIVE Network’s verified role as a registration processor from the event organizer’s responsibility for the underlying activity, cancellation policy, and ordinary refund decision.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with ACTIVE.com, ACTIVE Network, ACTIVE Advantage, ACTIVE Refund, Global Payments, any event organizer, sports league, school, camp, parks department, recreation program, cardholder, bank, credit union, card network, payment processor, or financial institution. This article is provided for informational purposes only and is not financial, legal, registration, event, refund, privacy, dispute, or fraud-prevention advice. Contact ACTIVE Network, the applicable organizer, and the financial institution directly regarding a specific transaction.