A SOHAM INC charge, SOHAM INC Zenoti charge, or similar wording on a credit card, debit card, or bank statement is strongly associated with Zenoti, a payment and business-management platform used by salons, spas, medspas, waxing centers, fitness businesses, and other beauty or wellness providers. The payment may represent an appointment, treatment, booking deposit, membership, gift card, package, retail product, tip, cancellation fee, or another purchase from a business using Zenoti. The statement may show Soham Inc. because Soham Inc. is the legal company doing business as Zenoti and may handle the payment processing.
What Is the SOHAM INC Charge?
Soham Inc. is the legal company that operates under the Zenoti name. Zenoti provides booking, payment, point-of-sale, membership, package, gift-card, and customer-management systems to beauty, wellness, and fitness businesses. A SOHAM INC transaction may represent:
- A salon appointment
- A haircut, color, styling, or other hair service
- A spa treatment or massage
- A facial, skincare treatment, or waxing service
- A medspa or cosmetic treatment
- A fitness or wellness appointment
- A booking deposit
- The remaining balance after an earlier deposit
- A monthly or annual membership
- A prepaid treatment package
- A gift card
- A beauty, skincare, haircare, or wellness product
- A gratuity or tip
- A late-cancellation or no-show fee
- A stored-card or automatic payment
- A purchase made by another authorized card user
- A pending authorization followed by a completed payment
- An actual duplicate completed payment
- An unauthorized use of the card or customer account
The statement descriptor normally does not identify the exact service, employee, treatment, membership, appointment time, purchaser, or business location.
Is SOHAM INC the Same as Zenoti?
Yes. Soham Inc. does business as Zenoti. Zenoti is the public-facing platform and brand. Soham Inc. is the underlying legal company that may appear in payment, privacy, contractual, or card-processing records. This means the payment roles may be:
- Salon, spa, medspa, or fitness business: The business that provided the service, sold the product, or manages the membership
- Zenoti: The booking, point-of-sale, membership, and payment platform used by the business
- Soham Inc.: The legal Zenoti company that may handle or appear in the payment record
The cardholder normally needs to identify and contact the actual salon, spa, medspa, or other provider rather than treating Soham Inc. as the place where the service occurred.
Why Does the Statement Show Soham Inc. Instead of the Salon or Spa?
Possible explanations include:
- The business used Zenoti Payments to process the card.
- The legal payment entity appeared instead of the public business name.
- The card issuer shortened the descriptor.
- The business did not configure a sufficiently recognizable descriptor.
- The full business or location name appears only in expanded transaction details.
- A mobile wallet or payment service reformatted the merchant information.
Zenoti allows participating businesses to create their own guest statement descriptors and recommends including the business name and center name. A bank may still truncate the resulting description.
Common SOHAM INC Statement Variations
Possible or searched variations may include:
- SOHAM INC
- SOHAM INC ZENOTI
- SOHAM INC ST LOUIS
- SOHAM INC BELLEVUE
- SOHAM INC – BUSINESS NAME
- SOHAM INC – CENTER NAME
- SOHAM INC – SALON NAME
- SOHAM INC – SPA NAME
- SOHAM INC – MEDSPA NAME
- SOHAM INC – FITNESS CENTER
- ZENOTI
- ZENOTI PAYMENTS
- ZENOTI BUSINESS NAME
- CHECKCARD SOHAM INC
- CHKCARD SOHAM INC
- PENDING SOHAM INC
- RECURRING SOHAM INC
Not every variation has been independently confirmed as a current official descriptor. Use the amount, date, city, attached telephone number, receipt, and recent appointment history to identify the actual business.
Is This a Purchase From a Soham or Zenoti Mobile App?
Usually, the stronger explanation is a payment to a salon, spa, medspa, fitness business, or other Zenoti customer. Soham Inc. also publishes Zenoti-related mobile applications, including myZen and Zenoti Mobile. However, an app downloaded through Apple App Store or Google Play will commonly be billed through the applicable app-store account rather than appearing only as SOHAM INC. Check Apple or Google billing only when:
- The transaction appears in the app-store purchase history.
- The descriptor names Apple, Google, Google Play, or an app store.
- A receipt confirms an app or in-app purchase.
What Businesses Use Zenoti?
Zenoti is used by many types of businesses, including:
- Hair salons
- Barbershops
- Nail salons
- Day spas
- Massage businesses
- Waxing centers
- Medspas
- Aesthetic and cosmetic-treatment providers
- Skincare clinics
- Fitness clubs
- Health clubs
- Wellness centers
- Franchise beauty and wellness locations
The charge may therefore relate to a local or national brand even though the statement displays Soham Inc.
How to Identify the Business Behind a SOHAM INC Charge
- Copy the complete statement descriptor.
- Record the amount and transaction date.
- Determine whether the transaction is pending or completed.
- Open the transaction details and look for a city, state, telephone number, or secondary merchant name.
- Review recent salon, spa, medspa, waxing, fitness, or wellness appointments.
- Search email for Zenoti, appointment confirmation, receipt, membership, gift card, package, deposit, and the exact amount.
- Search text messages for appointment confirmations and payment receipts.
- Check spam, promotions, archived, and deleted folders.
- Review customer accounts for any recently visited beauty or wellness business.
- Check whether another household member or authorized card user booked a service.
- Contact the likely business and ask it to search for the payment.
- Ask the issuer for the expanded merchant descriptor when the business cannot be identified.
- Report the payment promptly when no authorized transaction can be found.
Could the Charge Be an Appointment Deposit?
Yes. A Zenoti-powered business may require a deposit when an appointment, treatment, package, or service is booked online. The payment may therefore be:
- A deposit collected when booking
- A partial advance payment
- A card authorization used to secure the appointment
- A payment for a high-value or multi-session service
The remaining balance may be collected on the appointment date. This can create two legitimate entries:
- The original deposit
- The remaining balance after the service
Compare the appointment confirmation, deposit receipt, and final invoice before treating the transactions as duplicates.
Could the Charge Be a Membership or Recurring Payment?
Yes. Salons, spas, medspas, waxing centers, and fitness businesses may use Zenoti to manage recurring memberships. A recurring payment may cover:
- Monthly massage benefits
- Facial or skincare memberships
- Waxing memberships
- Salon service plans
- Fitness memberships
- Medspa treatment plans
- Beauty or wellness credits
- Family memberships
- An annual membership fee
The business’s membership agreement determines:
- The billing date
- The renewal schedule
- Minimum commitment
- Cancellation notice
- Freeze or pause options
- Unused-credit rules
- Refund eligibility
How to Cancel a Membership Connected With SOHAM INC
Contact the salon, spa, medspa, fitness business, or wellness provider that sold the membership. Use these steps:
- Identify the business from the receipt, appointment, or expanded descriptor.
- Review the membership agreement.
- Check whether written notice is required.
- Ask whether there is a minimum term or cancellation fee.
- Submit the cancellation through the business’s required method.
- Ask for the effective cancellation date.
- Request written or electronic confirmation.
- Confirm whether unused services or credits remain available.
- Monitor the next scheduled billing date.
Deleting an app, removing an appointment, or asking Zenoti generally about the charge may not cancel the underlying business membership.
Could It Be a Cancellation or No-Show Fee?
Yes. Some businesses using Zenoti charge a fee when:
- An appointment is canceled after the stated deadline.
- The customer does not arrive for the appointment.
- A high-value service was reserved but not completed.
- The customer agreed to a deposit or cancellation policy during booking.
Review:
- The appointment-confirmation email
- The cancellation policy
- The time cancellation was requested
- The scheduled appointment time
- The receipt or invoice
Contact the business—not another unrelated Zenoti customer—to request a review of the fee.
Could the Charge Be a Gift Card or Package?
Yes. Zenoti-powered businesses may sell:
- Digital gift cards
- Physical gift cards
- Prepaid service packages
- Series packages
- Day packages
- Beauty or wellness credits
- Retail-product bundles
A gift card may have been purchased for another person, so the recipient’s name may not help identify the purchaser’s card transaction. Search email for:
- Gift card delivery
- Order confirmation
- Package purchase
- Recipient information
- The exact charged amount
Could It Be a Tip?
A business may collect the treatment or appointment payment and a gratuity through its point-of-sale system. The tip may:
- Be included in the final total
- Appear as part of the same completed transaction
- Cause the final amount to differ from the appointment price
- Be processed separately through another tipping platform
Compare the detailed receipt with the card amount.
How to Request a Refund
The salon, spa, medspa, fitness business, or other provider normally controls the refund decision. Contact the business when:
- A deposit should have been returned.
- An appointment was canceled under the permitted policy.
- A product was returned.
- A gift card or package was purchased by mistake.
- A membership payment was incorrect.
- A duplicate completed payment appears.
- The wrong amount was charged.
- The payment was applied to the wrong customer account.
Ask the business to confirm:
- The invoice or receipt
- The service or product
- The payment date
- The refund amount
- The method used for the refund
- The expected posting timeframe
Save the refund receipt, support message, and expected credit date.
Cancellation and Refunds Are Separate
Canceling an appointment or membership does not automatically reverse a completed charge. A refund can depend on:
- The business’s cancellation policy
- The membership agreement
- Whether the service was used
- Whether a deposit was refundable
- Whether a product can be returned
- Whether a gift card or package was redeemed
- How much time has passed
- Applicable law
Request both actions separately when you want to stop future billing and have the latest payment reviewed.
Why Are There Multiple SOHAM INC Charges?
More than one transaction may represent:
- A deposit and remaining appointment balance
- A treatment and separate retail purchase
- A service payment and gratuity
- A membership charge and separate appointment
- Two different family members
- Two different Zenoti-powered businesses
- A package and an individual service
- A pending authorization and completed payment
- A failed transaction followed by another attempt
- An actual duplicate completed charge
- Repeated unauthorized use of the card
Compare each amount, date, location, receipt, appointment, and transaction status.
What Is a Pending SOHAM INC Charge?
A pending entry has not fully settled. It may:
- Become the final appointment or purchase payment
- Be replaced by a completed transaction
- Change when a tip or remaining balance is added
- Disappear if the authorization is released
- Update with a more recognizable business name
Do not automatically count a pending authorization and its completed replacement as two settled charges.
Current Zenoti and Soham Inc. Information
- Company: Soham Inc. doing business as Zenoti
- Current U.S. headquarters: 15900 SE Eastgate Way, Suite 250, Bellevue, WA 98008
- Zenoti company contact: 1-425-300-5833
- Official website: Zenoti
- Official contact page: Contact Zenoti
The company telephone number and headquarters are not universal consumer refund or membership-cancellation routes. For a specific charge, contact the salon, spa, medspa, fitness center, or other business that provided the service or sold the product.
What If You Do Not Recognize Any Salon, Spa, or Wellness Purchase?
- Save the full descriptor, amount, date, and transaction status.
- Ask household members and authorized card users.
- Search email and text messages for Zenoti receipts.
- Check recent salon, spa, medspa, waxing, massage, and fitness visits.
- Ask the issuer for the expanded merchant name, city, and telephone number.
- Contact the identified business using its official website.
- Ask whether the payment can be matched to an invoice or appointment.
- Lock the card if additional unexplained transactions appear.
- Report the transaction promptly if no authorized purchase can be found.
- Ask whether the card number or stored payment token should be replaced.
Zenoti and Soham Inc. are legitimate businesses, but that does not prove that a particular cardholder authorized a specific transaction.
Credit Card Dispute Guidance
Contact the credit-card issuer promptly when:
- No authorized business or appointment can be identified
- The card was used without permission
- An actual duplicate completed payment remains unresolved
- Billing continued after confirmed membership cancellation
- The amount differs from the receipt
- The business cannot locate the transaction
- An approved refund does not appear
Keep receipts, appointment confirmations, membership agreements, cancellation notices, merchant messages, and refund documentation. Official consumer guidance: CFPB credit-card dispute guidance
Debit Card and Bank Account Guidance
Report an unauthorized debit-card or bank transaction promptly. Ask the financial institution:
- Whether the transaction is pending or completed
- Whether another Soham Inc. authorization is pending
- Whether the payment is marked as recurring
- Whether a saved card or wallet token was used
- Whether future recurring payments can be blocked
- Whether the debit card should be replaced
Official consumer guidance: CFPB unauthorized debit and bank-transaction guidance Credit-card and debit-card dispute protections, procedures, and reporting deadlines differ.
Medical and Wellness Privacy Warning
A Soham Inc. payment may involve a medspa, aesthetic treatment, wellness service, cosmetic procedure, or another sensitive appointment. Do not post:
- Medical conditions
- Diagnoses
- Treatment details
- Procedure names
- Appointment dates
- Patient names
- Membership or account numbers
- Insurance information
- Card numbers or card digits
- Home addresses
- Passwords, PINs, CVV codes, or authentication codes
Consumer Reports and Experiences
There are currently no visible public reports on this ChargeOnMyCard.com page. The page therefore does not currently provide public cardholder evidence identifying:
- A particular Zenoti-powered business
- A common amount
- A recurring membership pattern
- A common appointment deposit
- A cancellation-fee pattern
- A refund result
- An unauthorized-payment investigation
The absence of public reports does not establish that an individual payment was authorized or unauthorized. ChargeOnMyCard.com cannot:
- Access Zenoti guest accounts
- Identify a salon or appointment from a card number
- Cancel a membership
- Cancel an appointment
- Issue a refund
- Access medical or wellness records
- Replace a payment card
- Submit a bank dispute
Frequently Asked Questions About SOHAM INC Charges
What is SOHAM INC on my credit card?
It most likely identifies a transaction processed through Zenoti for a salon, spa, medspa, fitness, waxing, beauty, or wellness business.
Is Soham Inc. the same as Zenoti?
Yes. Soham Inc. does business as Zenoti and handles payment processing for participating U.S. businesses using Zenoti Payments.
Why does the salon name not appear?
The bank may have displayed the legal payment entity, shortened the descriptor, or omitted part of the business and location name.
What is SOHAM INC St. Louis?
It may refer to a Zenoti-powered business or location in the St. Louis area. Use the expanded descriptor, receipt, appointment history, and amount to identify the actual provider.
Could it be a booking deposit?
Yes. Some Zenoti-powered businesses require a deposit when an appointment or package is booked.
Could it be a membership payment?
Yes. Salons, spas, medspas, waxing centers, and fitness businesses may use Zenoti for recurring membership billing.
Could it be a no-show fee?
Yes. A business may charge a late-cancellation or no-show fee when the customer agreed to the policy while booking.
How do I cancel the membership?
Contact the business that sold the membership and follow its cancellation agreement. Request written confirmation.
Does canceling provide a refund?
Not automatically. Membership cancellation and review of an already completed charge are separate actions.
Should I call Zenoti for a refund?
Contact the salon, spa, medspa, fitness center, or other provider first. That business controls the invoice and normally processes the refund through Zenoti.
Why are there two charges?
One may be a deposit and the other the final balance. They may also represent a service and tip, membership and appointment, pending authorization, separate purchases, or a duplicate.
Is the New Jersey convenience-store number related to Zenoti?
No. The previously published South River, New Jersey address and telephone number belong to an unrelated business and should not be used for this charge.
Can ChargeOnMyCard.com identify the salon or customer?
No. ChargeOnMyCard.com cannot access Zenoti, merchant, appointment, membership, refund, medical, card, or banking systems.
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A Soham Inc. charge may identify the payment platform rather than the business the cardholder remembers. Use the merchant location, appointment receipt, and expanded descriptor to find the correct provider.
Help Other Cardholders Identify a SOHAM INC Charge
If you identified a SOHAM INC, SOHAM INC Zenoti, SOHAM INC St. Louis, or similar transaction, please share what type of business received the payment. Helpful nonprivate details include:
- The descriptor without private reference numbers
- The general amount
- The city or state shown
- Whether it involved a salon, spa, medspa, waxing center, or fitness business
- Whether it was a service, deposit, membership, gift card, product, or no-show fee
- Whether it was pending or completed
- Whether the business located the invoice
- Whether a duplicate was corrected
- Whether a refund was issued
- How the issuer resolved an unauthorized payment
Do not post medical information, treatment details, appointment dates, customer names, account numbers, full receipts, card numbers, card digits, home addresses, email addresses, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, salon, spa, medspa, membership, appointment, deposit, payment-platform, refund, and bank-statement descriptors using current official company information, merchant tools, statement clues, and visible cardholder reports. We distinguish Soham Inc.’s role as the legal Zenoti payment company from the salon, spa, medspa, fitness center, or other business that actually provided the service or sold the product. Last reviewed: July 15, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Soham Inc., Zenoti, any salon, spa, medspa, barbershop, waxing center, beauty business, fitness provider, medical provider, membership program, customer, cardholder, bank, credit union, card network, payment processor, or financial institution. This article is provided for informational purposes only and is not medical, financial, legal, membership, cancellation, refund, privacy, dispute, account-security, or fraud-prevention advice. Contact the applicable business and financial institution directly regarding a specific transaction.