A Netivox charge, NETIVOX.COM charge, or Netivox.com debit on a credit card, debit card, PayPal account, or bank statement may relate to a digital purchase, trial, membership, or subscription from a partner website that uses Netivox for billing-related customer support and management of digital services.
Netivox may not be the original website or service that the cardholder joined. Its official site says consumers with a NETIVOX.COM entry may be customers of a partner merchant rather than direct customers of Netivox. Identifying the underlying partner site is therefore an important part of verifying the charge.
What Is the Netivox Charge?
Netivox.com provides customer support and digital-service management for partner merchants.
A NETIVOX.COM statement entry may represent:
- A digital-service subscription
- A trial that converted into a paid membership
- A premium account or feature
- A one-time digital purchase
- An online membership
- A recurring renewal from a partner site
- A transaction made by another authorized card user
- A charge processed through PayPal or another saved payment method
- An unauthorized use of the card or account
The statement descriptor alone may not reveal the name of the original partner website, the service purchased, the email address used, or the terms accepted during registration.
Is Netivox Legit?
Netivox.com is an active website that publishes subscription-management and customer-support options. The site identifies Netivox as connected with Sekme Entertainment Inc., an active Florida corporation.
However, that does not prove that every NETIVOX.COM charge was authorized.
Two separate questions must be considered:
- Is NETIVOX.COM a real billing and support descriptor?
- Did the cardholder knowingly authorize the underlying partner-site purchase or subscription?
A genuine descriptor can still appear after:
- A forgotten trial
- Unclear subscription enrollment
- A purchase by another household member
- Use of the wrong email address
- An account the cardholder no longer remembers
- Unauthorized card use
Do not call the charge fraudulent solely because Netivox is unfamiliar. Verify the partner merchant and account first.
Why Does Netivox Appear Instead of the Website I Joined?
Netivox says that partner sites may entrust it with management of digital services and customer support.
As a result, the statement may show:
- NETIVOX.COM
- NETIVOX
- NETIVOX.COM 866-860-0546
- NETIVOX 8668600546
- NETIVOX ORLANDO FL
- SEKME ENTERTAINMENT
- PENDING NETIVOX.COM
- CHECKCARD NETIVOX.COM
- CHKCARD NETIVOX.COM
- POS DEBIT NETIVOX.COM
- PAYPAL NETIVOX
The original partner-site name may instead appear in:
- The registration confirmation
- A welcome email
- The subscription terms
- A password-reset message
- The PayPal transaction details
- Information available from Netivox support
How to Identify the Original Netivox Partner Site
Take these steps before disputing a charge that may have come from a forgotten account:
- Copy the complete statement descriptor.
- Record the amount and transaction date.
- Determine whether the entry is pending or completed.
- Search every email account for Netivox and the exact charged amount.
- Look for registration, trial, membership, or premium-service messages.
- Check browser history for recently visited membership or digital-content sites.
- Review PayPal, digital-wallet, and saved-payment activity.
- Ask household members and authorized card users.
- Use the official Netivox subscription-management page.
- Contact Netivox and request the underlying partner name.
- Ask the bank for expanded merchant information when necessary.
Search email for:
- Netivox
- netivox.com
- Subscription confirmation
- Trial
- Premium membership
- Digital service
- Welcome
- Renewal
- The exact transaction amount
Netivox says a confirmation email issued during registration should contain information about the underlying service.
Is Netivox a Recurring Subscription?
A Netivox charge may be recurring, but not every transaction is necessarily a subscription.
The official Netivox site refers to:
- Trial periods
- Premium paid subscriptions
- Partner-site purchases
- Digital services
- Different terms for different offerings
A repeating charge may therefore result from:
- A trial converting into a paid membership
- A monthly or other periodic renewal
- Multiple subscriptions using Netivox support
- A second account registered under another email
- Repeated unauthorized use
Ask support to identify the underlying site, billing frequency, enrollment date, next renewal date, and email address connected with the account.
How to Cancel a Netivox Subscription
Netivox says there is no fee to cancel a subscription through its service.
Cancellation options include:
- The subscription-management area on Netivox.com
- Telephone support
- Email support
- Live chat on the official website
Take these steps:
- Visit the official Netivox website.
- Try to locate the subscription using the registration email and password.
- Use the password-recovery option if necessary.
- Identify the original partner merchant.
- Cancel the subscription or premium membership.
- Ask whether any other subscription uses the same payment method.
- Request written confirmation.
- Save the date, representative name, chat transcript, and confirmation number.
- Monitor the next statement for another charge.
Official subscription support:
Manage or cancel a Netivox-supported subscription
Does Canceling Netivox Provide a Refund?
Cancellation and refund eligibility are separate issues.
Netivox’s public support information explains how to cancel without a cancellation fee, but it does not publish one universal refund guarantee or refund-processing timetable for every partner offering.
When requesting a refund, ask:
- Which partner merchant received the payment
- When the trial or subscription began
- Which terms applied to the offer
- Whether the charge is pending or completed
- Whether the service was used
- Whether a refund or account credit is available
- How long an approved refund should take
- Whether written confirmation will be provided
Do not assume that canceling today automatically reverses a charge that has already completed.
Suggested Cancellation and Refund Message
I am contacting you about a NETIVOX.COM charge dated [date] for [amount]. Please identify the underlying partner website, the email associated with the account, the enrollment date, the billing terms, and whether this is recurring. Please cancel the membership, confirm that no further charges will occur, and explain whether the current transaction qualifies for a refund.
Provide only the information reasonably needed to locate the transaction.
Do not email or post:
- A complete card number
- The CVV or PIN
- An online-banking password
- A PayPal password
- A one-time authentication code
What If the Netivox Charge Is $1.99 or $44.99?
Visible cardholder comments on this page mention unfamiliar amounts including $1.99 and $44.99.
These amounts do not independently identify:
- The original partner site
- Whether the charge was a trial, purchase, or renewal
- Whether the cardholder agreed to the terms
- Whether the charge will repeat
- Whether a refund was ultimately issued
A small initial charge could represent a low-cost purchase, trial-related amount, or another transaction. Do not assume it is merely a harmless verification charge. Identify the underlying account and monitor for additional activity.
Why Are There Multiple Netivox Charges?
Multiple entries may represent:
- A pending authorization followed by the completed transaction
- More than one partner-site subscription
- A trial payment followed by a premium membership charge
- A declined payment followed by a successful retry
- Two accounts registered under different email addresses
- An actual duplicate transaction
- Repeated unauthorized use
Compare the amounts, dates, transaction status, confirmation emails, and subscription records before disputing multiple entries.
What Is a Pending Netivox Charge?
A pending NETIVOX.COM entry may:
- Become the completed charge
- Update with a longer descriptor
- Disappear after an authorization reversal
- Be replaced by a different final amount
- Be followed by another attempt if the first payment failed
Do not count a pending and completed version as two final charges without checking their status. Contact the issuer immediately if several unfamiliar transactions are appearing.
What If Netivox Appears in PayPal?
When the transaction appears in PayPal:
- Open the PayPal activity details.
- Review the merchant, recurring-payment, and billing-agreement information.
- Check automatic payments in the PayPal settings.
- Cancel an unwanted billing agreement when appropriate.
- Contact Netivox and request the partner-site identity.
- Use PayPal’s official resolution process if the payment remains unauthorized.
- Contact the card issuer as well when the PayPal payment was funded by a card.
Canceling through Netivox does not necessarily remove a separate PayPal billing authorization. Check both systems.
Current Netivox Contact Information
- Telephone: 1-866-860-0546
- Email: support@netivox.com
- Official website and subscription management: Netivox.com
- Published support hours: Monday–Friday, 9:00 a.m.–1:00 p.m. and 2:00 p.m.–6:00 p.m. Eastern Time
- Address displayed by Netivox.com: Sekme Entertainment, 7380 West Sand Lake Road, Doctor Phillips 500, Orlando, FL 32819
- Current Florida corporate principal address: Sekme Entertainment Inc., 525 S Conway Road, Unit #142, Orlando, FL 32807
The address on the Netivox website differs from the current principal address in Florida corporate records. Use the telephone, email, and website for transaction support unless Netivox instructs you to send correspondence elsewhere.
What If You Never Authorized the Netivox Charge?
Take these steps:
- Save the complete descriptor, amount, and date.
- Ask household members and authorized card users.
- Search every email address for subscription messages.
- Check PayPal and digital-wallet activity.
- Contact Netivox through its official website.
- Ask for the partner merchant, enrollment date, and account email.
- Cancel any unfamiliar subscription that can be located.
- Lock the card if additional suspicious charges are appearing.
- Report the transaction to the issuer if no authorized purchase can be identified.
- Ask whether the card or payment token should be replaced.
A functioning Netivox support site does not prove that a particular cardholder authorized the underlying partner-site transaction.
Credit Card Dispute Guidance
Contact the credit-card issuer promptly when:
- No authorized partner-site account can be identified
- The card was used without permission
- A completed duplicate remains unresolved
- Charges continue after confirmed cancellation
- A promised refund does not appear
- Netivox cannot identify the underlying transaction
To preserve applicable billing-error protections:
- Call the issuer promptly.
- Use its official online dispute process when available.
- Follow up in writing when required.
- Send required written notice within the applicable deadline.
- Keep emails, chat transcripts, cancellation records, and refund promises.
Official guidance:
CFPB credit-card dispute guidance
Debit Card and Bank Account Guidance
Report an unauthorized debit-card or bank transaction immediately.
Ask the bank:
- Whether another NETIVOX.COM authorization is pending
- Whether the card or payment token should be replaced
- Whether the transaction was recurring
- Whether additional merchant details are available
- What documentation is required
Official guidance:
CFPB unauthorized debit and bank-transaction guidance
Credit-card, debit-card, bank-account, and PayPal dispute procedures and deadlines differ.
Watch Out for Fake Netivox Support
Use Netivox.com, 1-866-860-0546, or support@netivox.com.
Be suspicious of anyone who:
- Requests payment to cancel a subscription
- Demands a fee to release a refund
- Asks for the complete card number
- Requests a PIN, CVV, password, or authentication code
- Wants remote access to a phone or computer
- Requests payment by gift card or cryptocurrency
- Claims money must be transferred to a safe account
Use the telephone number on the back of the payment card to contact the issuer.
Consumer Reports and Experiences
There are currently four visible public comments on this ChargeOnMyCard.com page.
The comments include:
- Two reports mentioning an unfamiliar $1.99 charge
- One brief report of NETIVOX.COM appearing on a bank card
- One report alleging a $44.99 PayPal charge after interacting with a website called AYCAHUB
The commenter who mentioned AYCAHUB said Netivox telephone support discussed cancellation and a refund, but the commenter had not received the expected confirmation email when the report was posted.
These comments are individual consumer allegations. They do not independently verify:
- That AYCAHUB is currently a Netivox partner
- The enrollment screens or terms presented
- Whether each transaction was authorized
- Whether a refund was later issued
- The final decision by PayPal or a card issuer
ChargeOnMyCard.com cannot:
- Access Netivox or partner-site accounts
- Identify a subscription from a card number
- Cancel a membership
- Issue a refund
- Change a PayPal billing agreement
- Replace a bank card
- Submit a dispute
Frequently Asked Questions About Netivox Charges
What is Netivox.com on my credit card?
It may identify a digital purchase, trial, membership, or subscription from a partner website that uses Netivox for customer support and management of digital services.
Is Netivox the original merchant?
Not necessarily. Netivox says the customer may have registered with a partner site rather than purchasing directly from Netivox.
How do I find which website charged me?
Search confirmation emails, use Netivox’s subscription-management tools, contact support, review PayPal or wallet details, and ask the bank for expanded merchant information.
Is Netivox a subscription?
It may relate to a subscription or trial that converted to a paid premium membership, but it can also relate to another digital purchase.
How do I cancel Netivox?
Use Netivox.com, call 1-866-860-0546, email support@netivox.com, or use the official live-chat option. Request written confirmation.
Is there a cancellation fee?
Netivox’s official site says there is no fee to cancel through its subscription-support service.
Will Netivox refund the charge?
Refund eligibility is not guaranteed by the public cancellation information. Ask Netivox to identify the partner merchant and explain the applicable refund terms.
Why did Netivox charge $1.99?
Visible comments mention $1.99 charges, but the amount alone does not identify the partner site, product, authorization status, or whether billing will repeat.
What is the Netivox phone number?
The official Netivox website currently lists 1-866-860-0546.
What should I do if I never authorized it?
Contact Netivox to identify and cancel the account, secure the payment method, and notify the card issuer, bank, or PayPal promptly if no authorized transaction can be found.
Can ChargeOnMyCard.com cancel the subscription?
No. ChargeOnMyCard.com cannot access Netivox, partner-site, PayPal, card, or banking systems.
Related Digital Subscription and Billing Guides
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- Lycatel LLC and Lyca Mobile Charge
- USCC Call Center and UScellular Charge
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
ECHST.NET is a separate digital billing descriptor and is not presented here as the same company as Netivox.
Help Other Cardholders Identify Netivox
If you saw NETIVOX.COM, NETIVOX 866-860-0546, SEKME ENTERTAINMENT, or another variation, please share what the payment represented.
Helpful details include:
- The descriptor without private transaction references
- The general amount
- Whether it was pending or completed
- The underlying partner site, if identified
- Whether a trial or recurring subscription was involved
- Whether the charge appeared through PayPal
- Whether cancellation was confirmed
- Whether a refund was received
- How the issuer resolved an unauthorized transaction
Do not post card numbers, card digits, account emails, passwords, PayPal details, subscription credentials, transaction references, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, PayPal, subscription, digital-service, billing-support, and bank-statement descriptors using current merchant information, official support resources, corporate records, consumer-protection guidance, and visible cardholder reports.
We distinguish the verified function of Netivox as a partner-site digital-service and customer-support descriptor from the separate question of which merchant, purchase, trial, subscription, household member, or unauthorized user caused a particular transaction.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Netivox, Sekme Entertainment Inc., AYCAHUB, any Netivox partner merchant, PayPal, any cardholder, bank, credit union, card network, payment processor, or financial institution. This article is provided for informational purposes only and is not financial, legal, subscription, refund, privacy, dispute, account-security, or fraud-prevention advice. Contact Netivox, the underlying merchant, the payment service, and the financial institution directly regarding a specific transaction.
