A BROOKS AND CEDAR, BROOKSANDCEDAR.COM, or similar entry on a credit card, debit card, or bank statement may represent a beauty-product order placed through BrooksandCedar.com.
However, public complaint records also describe BROOKS AND CEDAR appearing as a recurring charge of approximately $29.99 after an earlier purchase through a differently named online storefront. Verify the amount, original order, billing frequency, and complete merchant information before deciding whether the transaction is an authorized product purchase, an unwanted membership, or an unauthorized payment.
what is brooks and cedar?
Brooks and Cedar is the name of an active online cosmetics and beauty store, but the descriptor has also been reported on some statements as a $29.99 recurring membership payment following an earlier online purchase.
The complete circumstances depend on the cardholder’s order history. A direct BrooksandCedar.com purchase and a reported membership charge should be investigated differently.
What Is the Brooks and Cedar Charge?
A Brooks and Cedar charge may represent one of two primary transaction patterns.
1. A Direct BrooksandCedar.com Product Order
The active BrooksandCedar.com store currently sells products such as:
- Lip gloss and lipstick
- Lip-balm sets
- Hair masks
- Hair-color products
- Makeup brushes
- Makeup sponges
- Lighted mirrors
- Cosmetic organizers and storage bags
- Skincare and wellness products
A direct order may appear under the Brooks and Cedar merchant name even when the cardholder remembers only the product or online advertisement.
2. A Reported $29.99 Membership Charge
Public consumer reports describe Brooks and Cedar appearing as a recurring payment of approximately $29.99 after an earlier product purchase made through a differently named online store.
Reported related descriptors include:
- BROOKS AND CEDAR
- CEDAR AND ASH
- CEDAR & ASH
- ASPEN AND OAKS
- OAK AND CEDARS
- ASH AND HOLLOWS
In some public complaint responses, the business described the $29.99 payment as a Platinum Membership fee and stated that the membership was canceled and refunded.
This does not establish that every Brooks and Cedar charge comes from the same membership operation. It does mean that a repeated $29.99 transaction deserves additional review even when the cardholder has never purchased cosmetics from BrooksandCedar.com.
Why Is Brooks and Cedar Charging My Card?
Possible explanations include:
- A direct beauty or cosmetic-product purchase
- An order placed through BrooksandCedar.com
- A $29.99 membership connected with an earlier online purchase
- A monthly membership renewal
- A purchase made through another Cedar-, Ash-, or Oaks-named storefront
- A payment submitted by another authorized card user
- A delayed product charge
- A pending authorization and later completed payment
- A duplicate transaction
- An unauthorized use of the card
The amount and whether it repeats are important identification clues.
Common Brooks and Cedar Statement Variations
Possible statement variations include:
- BROOKS AND CEDAR
- BROOKS & CEDAR
- BROOKSANDCEDAR
- BROOKSANDCEDAR.COM
- BROOKS CEDAR
- BROOKS AND CEDARS
- BROOKS CEDAR MEMBERSHIP
- CHECKCARD BROOKS AND CEDAR
- CHKCARD BROOKS AND CEDAR
- POS DEBIT BROOKS AND CEDAR
- RECURRING BROOKS AND CEDAR
- PENDING BROOKS AND CEDAR
- PREAUTH BROOKS AND CEDAR
- POS REFUND BROOKS AND CEDAR
Not every variation has been officially documented. Banks may shorten or rearrange merchant wording.
What Is the 830-268-9832 Number?
The telephone number 830-268-9832 is currently published on BrooksandCedar.com as its customer-support helpline.
Officially published contact information:
- Phone: 830-268-9832
- Email: support@brooksandcedar.com
- Website: BrooksandCedar.com
- Contact page: Brooks and Cedar Contact Form
- Published working hours: Monday–Friday, 9 a.m.–5 p.m. Eastern
The site also displays “24×7 Support” and states that it aims to answer support emails within approximately 48 hours. This does not necessarily mean that telephone representatives are available around the clock.
Where Is Brooks and Cedar Located?
The official website does not clearly publish one verified corporate headquarters address.
Its current refund policy lists this return address:
11400 NW 34th St.
Miami, FL 33178
The published telephone number uses a Texas area code, while the website’s terms state that its agreements are governed by Canadian law.
For that reason, do not treat Miami, Texas, Canada, Cleveland, or another statement location as a verified corporate headquarters without additional documentation.
The Miami address should be treated as a return address shown in the current policy, not necessarily as the company’s corporate office.
How to Verify a Brooks and Cedar Transaction
- Copy the complete descriptor exactly as displayed.
- Record the amount, transaction date, posting date, and status.
- Determine whether the amount is near $29.99.
- Review prior months for the same or related merchant names.
- Search every email account for “Brooks and Cedar.”
- Search for “Cedar and Ash,” “Aspen and Oaks,” “Oak and Cedars,” and “Ash and Hollows.”
- Search email using the exact transaction amount.
- Look for order confirmations, shipping notices, membership emails, and receipts.
- Check spam, promotions, archived, and deleted-email folders.
- Review recent purchases made through social-media advertisements.
- Ask every authorized card user.
- Ask the bank for expanded merchant information.
What Is the $29.99 Brooks and Cedar Charge?
A repeated Brooks and Cedar charge near $29.99 may represent a membership fee rather than a direct cosmetics order.
Check for:
- The same amount in an earlier month
- A first charge shortly after an inexpensive online product order
- An original purchase from a Cedar-, Ash-, Oaks-, or Hollows-named store
- Membership, VIP, Platinum, rewards, discount-club, or subscription language
- An issuer code identifying the transaction as recurring
- Additional declined or pending attempts
Do not assume that a $29.99 charge is authorized merely because a related product order was authorized.
The product purchase and membership enrollment may be separate transactions requiring separate verification.
How to Cancel a Reported Brooks and Cedar Membership
If the payment appears to be a recurring membership:
- Search for the original order and membership email.
- Identify the website used for the original product purchase.
- Contact the support route shown on the receipt.
- Also contact Brooks and Cedar when its descriptor and contact details appear in the bank record.
- State clearly that the membership must be canceled.
- Withdraw authorization for future recurring payments.
- Request a refund of any disputed membership fees.
- Request written confirmation of cancellation.
- Save every email, screenshot, and case number.
- Monitor the account for another attempt.
A refund does not necessarily cancel future billing.
A cancellation does not necessarily refund earlier charges.
Request both actions separately.
What If the Charge Continues After Cancellation?
Contact the card issuer and provide:
- The cancellation email
- The date cancellation was requested
- The merchant’s response
- The recurring transaction dates
- The amounts charged
- Any refund promises
Ask the issuer:
- Whether the payment is coded as recurring
- Whether future merchant payments can be blocked
- Whether a merchant-specific stop is available
- Whether the transaction should be disputed
- Whether card replacement is appropriate
Replacing a card should not be treated as the only cancellation step. Confirm separately that the recurring authorization has been stopped.
Brooks and Cedar Direct-Order Return Policy
For purchases made directly through BrooksandCedar.com, the current refund policy generally says eligible products may be returned within 30 days after receipt.
The policy currently requires:
- The item to have been received within the previous 30 days
- The item to remain unopened
- The original packaging
- A receipt, order confirmation, or proof of purchase from BrooksandCedar.com
The stated return address is:
11400 NW 34th St.
Miami, FL 33178
Contact support before sending a product back and request written return instructions.
The website says it does not accept returns for products purchased through third-party retailers.
What If the Product Arrived Damaged?
Contact Brooks and Cedar promptly and retain:
- The original product
- The packaging
- The shipping label
- The order confirmation
- Photographs of the damage
Do not return or discard the product until support provides instructions.
Why Are There Two Brooks and Cedar Charges?
Two entries may represent:
- Two separate product orders
- A product order and a later membership fee
- A direct BrooksandCedar.com purchase and a separate recurring transaction
- A pending authorization and completed payment
- A failed attempt followed by a completed charge
- An actual duplicate
- Repeated unauthorized activity
Compare the amount, date, status, receipt, and whether one transaction is approximately $29.99.
Pending Versus Completed Charges
A pending Brooks and Cedar transaction has not fully settled.
It may:
- Temporarily reduce available funds
- Disappear if the authorization is released
- Be replaced by a completed charge
- Appear beside the completed transaction temporarily
A completed payment has posted and may require merchant contact, cancellation, a refund request, or a dispute.
Do not automatically count a pending authorization and its completed replacement as two separate payments.
Is Brooks and Cedar Legitimate or a Scam?
BrooksandCedar.com is currently an active ecommerce website with:
- A cosmetics and beauty catalog
- A shopping cart and checkout
- A telephone number
- A support email
- A contact form
- A return policy
- Terms of service
Those facts establish that an operating website exists.
They do not prove:
- That every Brooks and Cedar transaction was authorized
- That every $29.99 membership was knowingly accepted
- That every similarly named merchant is related
- That every product or refund issue was resolved
- That the direct beauty store submitted every Brooks and Cedar descriptor
Public complaint reports should be treated as warning signals and identification clues, not as proof that every transaction is fraudulent.
What If You Do Not Recognize the Charge?
- Confirm whether the transaction is pending or completed.
- Search all email accounts for product and membership receipts.
- Search using the exact amount.
- Check for a $29.99 monthly pattern.
- Ask every authorized card user.
- Review social-media and browser purchase history.
- Check PayPal and digital-wallet activity.
- Ask the bank for the complete merchant record.
- Contact the verified merchant support route.
- Lock or freeze the card when appropriate.
- Dispute a completed payment when no authorized order or membership explains it.
- Monitor for similar Cedar-, Ash-, Oaks-, or Hollows-named descriptors.
What Merchant Information Should You Request From the Bank?
Ask for:
- The complete merchant name
- The full statement descriptor
- The merchant website
- The merchant telephone number
- The merchant city, state, and country
- The merchant category code
- The merchant identification number
- The payment processor or facilitator
- The transaction reference number
- Whether the transaction was made online
- Whether it is marked recurring
- Whether it was merchant-initiated
- Whether other attempts are pending or declined
Credit-Card Dispute Guidance
Contact the credit-card issuer promptly when:
- No authorized order or membership can be found
- Billing continued after cancellation
- The same completed payment posted twice
- A promised refund did not arrive
- The merchant cannot locate the transaction
- The card was used without permission
Keep:
- Order confirmations
- Membership or subscription terms
- Cancellation emails
- Merchant responses
- Refund confirmations
- Statement records
- Bank-dispute correspondence
Official consumer guidance:
How to Dispute a Credit-Card Charge
Debit-Card and Bank-Account Guidance
An unfamiliar debit-card payment can immediately reduce the available checking-account balance.
Ask the bank:
- Whether the payment is pending or completed
- Whether it is marked recurring
- Whether additional attempts have occurred
- Whether future merchant transactions can be blocked
- Whether the card should be replaced
- How to report an unauthorized electronic-fund transfer
Official consumer guidance:
Unauthorized Debit-Card and Bank-Account Help
Report Subscription or Billing Concerns
Consumers can report suspected deceptive subscriptions, unauthorized recurring billing, scams, or bad business practices through the Federal Trade Commission:
An FTC report does not automatically cancel billing or produce a refund. Contact the merchant and financial institution separately.
Frequently Asked Questions
what is brooks and cedar?
Brooks and Cedar is the name of an active online cosmetics and beauty store. The name has also appeared in public reports involving approximately $29.99 recurring membership charges after purchases from differently named online stores.
What is brooksandcedar.com?
BrooksandCedar.com is an ecommerce site selling lip, hair, skincare, makeup-brush, mirror, and related beauty products.
What is the 830-268-9832 number?
It is the customer-support telephone number currently published by BrooksandCedar.com.
Can Brooks and Cedar be a recurring charge?
Yes. Public complaint records describe Brooks and Cedar as a $29.99 membership descriptor in some cases. Other Brooks and Cedar charges may be ordinary one-time product purchases.
How to pay brooks and cedar charge on credit card
When Brooks and Cedar already appears on the statement, the merchant has already submitted the payment. Do not send another payment. Verify the order or membership, then pay the card issuer normally if authorized or dispute the transaction if it is not.
Is Brooks and Cedar located in Cleveland, Ohio?
A Cleveland location may appear with reported related descriptors such as Aspen and Oaks. The current Brooks and Cedar website does not clearly identify Cleveland as its verified headquarters.
How do I cancel a Brooks and Cedar membership?
Contact the support route connected with the original order, request cancellation and withdrawal of recurring authorization, and obtain written confirmation. Contact the card issuer if billing continues.
Can I return a direct Brooks and Cedar order?
The current policy generally permits eligible unopened products to be returned within 30 days after receipt with original packaging and proof of purchase.
Should I dispute the charge?
Dispute a completed payment promptly when no authorized order or membership explains it, billing continued after cancellation, or the card was used without permission.
Related Charge Guides
- Aspen and Oaks Charge: $29.99 Membership, Cancellation, or Dispute Help
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
Public reports have mentioned Brooks and Cedar and Aspen and Oaks within similar billing complaints. That does not prove that every transaction under either name comes from the same merchant.
Order and Financial Privacy Warning
Do not post:
- Full or partial card numbers
- Card-ending digits
- Bank-account information
- Order numbers
- Transaction reference numbers
- Billing email addresses
- Home or shipping addresses
- Telephone numbers
- Passwords or authentication codes
- Complete receipts or bank statements
Provide private payment and account information only through a verified merchant-support route or the financial institution.
Consumer Reports and Experiences
There are currently zero visible public reports on this ChargeOnMyCard.com page.
The absence of onsite reports does not establish:
- That every Brooks and Cedar charge is authorized
- That every charge is unauthorized
- That every transaction came directly from BrooksandCedar.com
- That every payment represents a membership
- That every similarly named descriptor is connected
ChargeOnMyCard.com cannot:
- Access a Brooks and Cedar account
- Identify an order from a card number
- Cancel a product order
- Cancel a membership
- Issue a refund
- Block merchant payments
- Replace a card
- Submit a bank dispute
Help Other Consumers Identify Brooks and Cedar Charges
If you identified a BROOKS AND CEDAR, BROOKSANDCEDAR.COM, or related transaction, please share nonprivate information.
Helpful details include:
- The shortened descriptor
- The general amount
- Whether it was a product order or membership
- The original website used
- Whether the charge repeated
- Whether it was approximately $29.99
- Whether cancellation was requested
- Whether a refund was received
- How the merchant or financial institution resolved it
Do not post card digits, order numbers, account emails, addresses, telephone numbers, transaction references, passwords, receipts, or complete statements.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, ecommerce, membership, subscription, cancellation, refund, and bank-statement descriptions using current merchant information, official policies, payment terminology, and visible consumer reports.
We distinguish a direct BrooksandCedar.com beauty purchase from reported $29.99 membership billing and explain how to locate the original order, cancel future payments, request a refund, and dispute an unauthorized transaction.
Last reviewed: July 16, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Brooks and Cedar, BrooksandCedar.com, Cedar and Ash, Aspen and Oaks, Oak and Cedars, Ash and Hollows, any customer, account holder, cardholder, bank, credit union, card network, digital wallet, retailer, or payment processor. This article is provided for informational purposes only and is not financial, legal, ecommerce, subscription, cancellation, refund, dispute, or fraud-prevention advice. Contact the applicable merchant and financial institution directly regarding a specific transaction.
