SmartyCashBack.com Charge on Credit Card: SmartyPlus Subscription and Cancellation Help

A SmartyCashBack.com charge, Smarty Cash Back charge, or SmartyPlus charge on a credit card, debit card, or bank statement usually relates to a paid SmartyPlus shopping and cashback membership. Smarty also offers free coupons and cashback features, but SmartyPlus is a recurring subscription with additional benefits.

The charge may follow a direct signup, a trial, a post-purchase promotion, a browser-extension offer, or an additional service presented through another shopping website. If the payment is unfamiliar, review the exact amount, search for a welcome email, and check the Smarty account before deciding whether the subscription was understood and authorized.

What Is the SmartyCashBack.com Charge?

Smarty operates a coupon, cashback, price-comparison, browser-extension, app, and shopping-rewards service. Its paid membership is known as SmartyPlus.

The charge may represent:

• A SmartyPlus trial payment
• A recurring monthly SmartyPlus membership
• A membership accepted after another online purchase
• A post-purchase cashback or free-shipping offer
• A subscription presented through a partner website
• A membership created through the Smarty app or browser extension
• A second account registered under another email address
• A payment made by another authorized cardholder
• A failed payment followed by a successful retry
• A duplicate transaction
• An unauthorized use of the card

The outside card statement normally will not identify:

• The email address connected with the account
• The shopping website where the offer appeared
• The date the trial began
• The trial or monthly price disclosed at signup
• Whether the browser extension or app was installed
• Which SmartyPlus benefits were used
• Who created the membership

Common SmartyCashBack Statement Variations

The transaction may appear as:

• SMARTYCASHBACK.COM
• SMARTY CASH BACK
• SMARTYCASHBACK
• SMARTYPLUS
• SMARTY PLUS
• SMARTYPLUS.NET
• JOINSMARTY
• JOIN SMARTY
• SMARTY LLC
• SMARTY MEMBERSHIP
• SMARTY SUBSCRIPTION
• SMARTYCASHBACK 877-808-0810
• SMARTYPLUS 8778080810
• CHECKCARD SMARTYCASHBACK
• CHKCARD SMARTYPLUS
• POS DEBIT SMARTYCASHBACK
• RECURRING SMARTYPLUS
• PENDING SMARTYCASHBACK.COM
• SMARTYCASHBACK REFUND

A bank may remove spaces, shorten the merchant name, add a telephone number, add a location, or use different wording while a transaction is pending.

Is SmartyCashBack the Same as SmartyPlus?

The names are closely related:

• Smarty: The broader coupon, cashback, app, browser-extension, and rewards service
• Smarty Cash Back: Cashback features and the older SmartyCashBack.com branding
• SmartyPlus: The paid recurring-membership tier
• JoinSmarty.com: The current primary Smarty website
• SmartyPlus.net: A membership-related Smarty domain

A customer may use free Smarty features without paying for SmartyPlus. A recurring `SMARTYCASHBACK.COM`, `SMARTYPLUS`, or similar charge is more likely to involve the paid membership.

What Does SmartyPlus Include?

Current Smarty materials describe benefits that may include:

• Enhanced cashback rates
• Cashback at participating online retailers
• Smarty Coins and gift-card rewards
• Coupon and promotional-code tools
• Price comparisons
• Order protection
• Fuel rebates
• Food-delivery rebates
• Travel rebates
• Streaming-service rebates
• Additional member promotions

The specific benefits can depend on:

• The signup offer
• The membership date
• The partner through which the offer appeared
• The current SmartyPlus program rules
• The member’s eligibility and purchase activity

Using a coupon, cashback offer, or rebate does not automatically cancel the membership afterward.

How Much Does SmartyPlus Cost?

Smarty’s current public pages do not show one consistent price.

Official pages currently state:

• $3 for a seven-day trial, then $25 per month: Displayed on the live SmartyPlus signup page
• $3 for a seven-day trial, then $19 per month: Displayed in a Smarty help article
• $19 per month: Displayed in another Smarty pricing help article

Visible ChargeOnMyCard.com reports include:

• $3
• $19
• $19.10

Other public reports frequently mention `$25`.

Because official Smarty pages currently conflict, check:

• The offer displayed when you enrolled
• The welcome email
• The account’s Membership section
• The trial expiration date
• The next billing amount
• The card statement

Do not assume that another customer’s price applies to your account.

Why Did SmartyCashBack Charge $3?

A `$3` charge may represent the advertised SmartyPlus trial.

Current public Smarty materials describe a seven-day trial costing `$3`.

A trial can convert to a monthly membership if it is not canceled before the applicable trial deadline.

Check:

• When the `$3` payment occurred
• Whether a `$19` or `$25` payment followed approximately seven days later
• The signup email
• The trial-end date
• The Membership tab in the account

A `$3` payment does not necessarily mean that future billing has been canceled.

Why Did SmartyCashBack Charge $19 or $19.10?

A `$19` charge may represent a SmartyPlus monthly membership under an older or still-published offer.

One visible COMC commenter reported:

• A `$3` payment
• A separate `$19` payment

Another reported a `$19.10` debit-card charge.

The `$3` and `$19` combination is consistent with the trial and monthly pricing shown in some Smarty help materials, although ChargeOnMyCard.com cannot verify the individual accounts.

The additional ten cents reported by one user could involve:

• A tax
• A bank adjustment
• Currency conversion
• A separate authorization
• A slightly different offer

Contact Smarty and the card issuer for the exact transaction breakdown.

Why Did SmartyCashBack Charge $25?

Smarty’s current live signup page advertises a `$25` monthly price after its trial.

A `$25` payment may therefore represent:

• The first monthly SmartyPlus payment
• A recurring renewal
• A newer membership offer
• A second SmartyPlus account
• A charge following a post-purchase promotion

Review the original offer rather than relying only on older `$19` pricing references.

How Could I Have Signed Up for SmartyPlus?

A SmartyPlus membership may begin through:

• The JoinSmarty website
• SmartyCashBack.com
• SmartyPlus.net
• The Smarty mobile app
• The Smarty browser extension
• A cashback promotion
• A post-purchase popup
• A free-shipping or order-protection offer
• An additional-service offer presented by a partner
• A ShipmentsFree-related upsell
• A signup completed by another authorized user

Search email for:

• Smarty
• SmartyPlus
• Smarty Cash Back
• JoinSmarty
• support@joinsmarty.com
• Membership
• Trial
• Cash back
• Free shipping
• The exact charged amount

Check:

• Inbox
• Spam
• Promotions
• Deleted messages
• Older email accounts
• Receipts from purchases made shortly before the first Smarty charge

How to Identify Your SmartyPlus Account

Follow these steps:

1. Copy the complete bank-statement descriptor.
2. Record the amount and transaction date.
3. Search every email account for Smarty-related messages.
4. Check purchases made shortly before the first charge.
5. Ask household members and authorized cardholders.
6. Sign in through the official Smarty website.
7. Open the Profile and Membership sections.
8. Review the trial date, monthly price, and next billing date.
9. Review cashback and rebate balances.
10. Contact Smarty using its official email or telephone number.

Ask Smarty to identify:

• The account email
• The signup date
• The trial offer
• The disclosed monthly price
• The partner or page where the signup occurred
• The cancellation status

Do not publicly post account emails, passwords, cashback balances, card digits, order references, or authentication codes.

How to Cancel SmartyCashBack or SmartyPlus

Smarty instructs customers to cancel through the Membership section.

1. Sign in to the correct SmartyPlus account.
2. Open the Profile section.
3. Select the Membership tab.
4. Scroll to the bottom of the membership page.
5. Select Cancel Smarty+ Subscription.
6. Complete every confirmation step.
7. Save the cancellation email.
8. Verify that no future billing date remains.

Official cancellation instructions:

How to cancel SmartyPlus

If you cannot sign in, contact Smarty:

• Customer service: 1-877-808-0810
• Alternate number: 1-310-593-4557
• Email: support@joinsmarty.com

Request written confirmation showing:

• The account that was canceled
• The effective cancellation date
• The final billing date
• Whether another SmartyPlus account exists
• The refund decision

Suggested SmartyPlus Cancellation Message

You can adapt this message:

Please cancel every SmartyPlus, SmartyCashBack, or related paid membership associated with this email address immediately. I revoke authorization for all future recurring charges. Please confirm the cancellation date, identify the signup offer and monthly price, confirm that no additional charges will be submitted, and provide a written decision regarding my refund request.

Include only the information reasonably necessary to locate the account, such as:

• Name
• Account email
• Charge date
• Charge amount
• Last four card digits when required through an official secure channel

Do not email:

• The complete card number
• The CVV or PIN
• Online-banking credentials
• A one-time security code
• A photograph of the payment card

Does Removing the Smarty Extension Cancel the Membership?

No. Removing the browser extension generally removes the shopping tool from the browser, but it does not necessarily cancel a paid SmartyPlus subscription.

Likewise, these actions may not stop recurring billing:

• Deleting the app
• Removing the browser extension
• Signing out
• Turning off email notifications
• Stopping use of the service
• Removing a saved card

Cancel the SmartyPlus subscription through the Membership tab and retain the confirmation email.

Should I Delete the Entire Smarty Account?

Cancel the paid membership first.

Smarty says deleting the entire account may prevent the user from claiming a pending cashback balance.

Before deleting the account:

1. Cancel SmartyPlus.
2. Save the cancellation confirmation.
3. Review pending cashback and rebates.
4. Claim eligible rewards when appropriate.
5. Save transaction and payout records.
6. Then decide whether to delete the free Smarty account.

Official account-deletion instructions:

How to delete a Smarty account

Canceling SmartyPlus and deleting the free account are separate actions.

Can I Get a SmartyPlus Refund?

Smarty instructs customers seeking a refund to cancel SmartyPlus and contact customer service.

Smarty says that after a refund is initiated, it should generally appear within three to five business days.

The current promotional page also advertises a refund of the first monthly fee for that specific offer. Refund eligibility for older charges, other offers, duplicate accounts, or multiple months may differ.

Request a refund when:

• You did not knowingly accept the subscription
• The recurring price was unclear
• The charged amount differs from the displayed offer
• You canceled before the renewal date
• Billing continued after cancellation
• Two memberships were created
• A duplicate payment appeared
• The card was used without permission

Official refund guidance:

SmartyPlus refund information

To request a refund:

1. Cancel future billing separately.
2. List each disputed charge date and amount.
3. Explain why the transaction is disputed.
4. Ask Smarty to identify the signup page or partner.
5. Request the decision in writing.
6. Ask when the refund will be initiated.
7. Save the support case and correspondence.
8. Monitor the original payment method.

A refund promise does not mean the credit has posted. Continue checking the account.

What If the Refund Does Not Arrive?

Take these steps:

1. Confirm the date the refund was initiated.
2. Ask for the amount and refund reference.
3. Confirm which card should receive the credit.
4. Ask whether the original card was replaced.
5. Ask the issuer how credits to replaced cards are handled.
6. Send Smarty a written follow-up.
7. Contact the card issuer if the promised credit does not appear.

Smarty states that an initiated refund should generally appear in three to five business days, but bank processing can vary.

What If SmartyCashBack Keeps Charging After Cancellation?

If another payment appears:

1. Save the cancellation confirmation.
2. Save the new statement entry.
3. Check whether a second account exists.
4. Contact Smarty in writing.
5. State that recurring authorization was revoked.
6. Request an immediate reversal.
7. Contact the card issuer or bank.
8. Ask whether a merchant or recurring-payment block is available.
9. Dispute completed post-cancellation payments when appropriate.

Replacing the card may not cancel the underlying subscription. Document the cancellation request and ask the issuer how it handles recurring-payment updates.

Why Are There Two SmartyCashBack Charges?

Two entries may represent:

• A `$3` trial and a later monthly payment
• A pending authorization and completed payment
• Two SmartyPlus accounts
• Two different email addresses
• A failed payment followed by a successful retry
• A monthly fee and a separate shopping purchase
• An actual duplicate transaction
• Repeated unauthorized activity

Check whether both transactions fully posted.

A `$3` and `$19` or `$25` combination may be the trial charge followed by the monthly subscription.

What Is a Pending SmartyCashBack Charge?

A pending payment may:

• Become a completed trial or subscription payment
• Disappear
• Be replaced by a posted transaction
• Be declined by the issuer
• Be attempted again later

Some issuers cannot formally dispute a pending charge, but they may still:

• Lock the card
• Note the account
• Block future attempts
• Replace a compromised card

Contact Smarty to cancel the membership even if the current payment is still pending.

Current Smarty Contact Information

• Company: Smarty, LLC
• Customer service: 1-877-808-0810
• Alternate telephone: 1-310-593-4557
• Email: support@joinsmarty.com
• Official website: JoinSmarty.com
• Help Center: Smarty Help Center
• Contact page: Contact Smarty
• Terms: Smarty Terms and Conditions
• Published mailing address: 302 Washington Street #150-7081, San Diego, CA 92103

Use official contact information rather than a cancellation number found in a sponsored search result, forum post, or unsolicited message.

What If I Never Signed Up?

If neither you nor another authorized person recognizes the charge:

1. Save the complete descriptor, amount, and date.
2. Confirm whether the entry is pending or completed.
3. Search every email account for Smarty-related messages.
4. Review online purchases made before the first charge.
5. Ask household members and authorized cardholders.
6. Contact Smarty through its official number or email.
7. Ask for the account email, signup date, offer, and partner source.
8. Request immediate cancellation.
9. Request a refund review.
10. Contact the issuer if no authorized membership can be identified.

The existence of a Smarty account does not by itself establish who created it or whether recurring billing was knowingly accepted.

Credit Card Dispute Guidance

Contact the issuer promptly when:

• No authorized membership can be identified
• The amount differs from the accepted offer
• A duplicate completed payment appears
• Billing continues after cancellation
• A promised refund does not arrive
• The merchant cannot identify the signup source

To preserve applicable credit-card billing-error rights:

• Call the issuer promptly
• Ask for its dispute instructions
• Follow up in writing when required
• Submit required written notice within 60 calendar days after the statement containing the charge was sent
• Keep copies of all documents

Official resources:

• CFPB credit-card dispute guidance
• FTC credit-card billing guidance
• FTC unwanted-subscription guidance

Debit Card and Bank Account Guidance

Report an unauthorized debit-card or bank transaction immediately.

Ask the financial institution:

• Whether the payment was a debit-card or electronic bank transaction
• How to revoke future recurring authorization
• Whether a merchant block is available
• Whether the card number or payment token should be replaced
• What written documentation is required

Official resources:

• CFPB automatic-payment guidance
• CFPB unauthorized bank-transaction guidance

Credit-card and debit-card protections, procedures, and reporting deadlines differ.

Watch Out for Fake Smarty Support

Use the verified telephone numbers:

• 1-877-808-0810
• 1-310-593-4557

Be cautious of anyone who:

• Calls unexpectedly about canceling SmartyPlus
• Claims another payment is required to cancel
• Promises a refund but requests a separate payment
• Asks for the full card number through email
• Requests the CVV or PIN
• Asks for online-banking credentials
• Requests a one-time authentication code
• Wants remote access to a phone or computer
• Requests gift cards or cryptocurrency

End the contact and use the official website or telephone number yourself when anything seems suspicious.

Consumer Reports and Experiences

There are currently three visible cardholder reports on this ChargeOnMyCard.com page.

The visible reports include:

• A `$19.10` debit-card charge the commenter did not recognize
• Two charges of `$3` and `$19` on a business card
• One commenter who described the payment as unauthorized

The `$3` and `$19` combination resembles the trial and monthly pricing described on some official Smarty help pages. However, ChargeOnMyCard.com has not verified:

• The accounts involved
• The original signup pages
• The pricing disclosures
• Whether another authorized user enrolled
• Whether cancellation was completed
• Whether refunds were issued
• The final issuer resolutions

Other public complaint and review sources contain allegations involving unfamiliar `$19` or `$25` recurring charges and post-purchase offers. These are individual reports and do not prove that every SmartyPlus membership or charge is fraudulent.

ChargeOnMyCard.com cannot:

• Access Smarty accounts
• Cancel memberships
• Issue cashback
• Approve refunds
• Block recurring payments
• Replace cards
• Submit financial disputes

Frequently Asked Questions About SmartyCashBack Charges

What is SmartyCashBack.com on my credit-card statement?

It usually identifies a SmartyPlus trial or recurring shopping and cashback membership.

Is SmartyCashBack the same as SmartyPlus?

Smarty Cash Back is part of the broader Smarty service. SmartyPlus is the paid recurring-membership tier.

Why was I charged $3?

The `$3` amount may be the advertised seven-day SmartyPlus trial.

Why was I charged $19?

Some official Smarty help pages still identify `$19` as the monthly SmartyPlus price.

Why was I charged $25?

Smarty’s current live signup page advertises `$25` per month after the trial.

Which monthly price is correct?

Official pages currently conflict. Review the exact offer, welcome email, account Membership page, and billing confirmation connected with your signup.

How did I join?

The offer may have appeared through Smarty, a browser extension, an app, a post-purchase promotion, or an additional service presented through a partner website.

How do I cancel SmartyPlus?

Sign in, open Profile, select Membership, and choose Cancel Smarty+ Subscription. Save the confirmation email.

Does deleting the app cancel SmartyPlus?

No. Deleting the app or browser extension does not necessarily cancel the paid membership.

Should I delete my entire Smarty account?

Cancel SmartyPlus and review pending cashback first. Smarty says deleting the account can cause the loss of an unclaimed pending balance.

Can I receive a refund?

Contact Smarty after canceling and request a review. Smarty says an approved refund generally appears within three to five business days after it is initiated.

What if I was charged after canceling?

Save the cancellation confirmation, contact Smarty in writing, and dispute an unreversed post-cancellation payment with the issuer when appropriate.

Is 877-808-0810 Smarty’s phone number?

Yes. Smarty currently publishes 1-877-808-0810 as a customer-service number.

What if I never joined?

Ask Smarty to identify the account, enrollment date, signup offer, and partner source. Cancel the membership and notify the issuer if no authorized signup can be found.

Is SmartyCashBack a scam?

Smarty operates an active cashback and membership service, but public reviews include allegations of unfamiliar recurring charges and unexpected enrollment. Investigate whether your specific signup and recurring price were clearly accepted.

Can ChargeOnMyCard.com cancel SmartyPlus?

No. ChargeOnMyCard.com cannot access Smarty, subscription, cashback, refund, card, or banking systems.

Related Charge Guide

• How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
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• BAC Privacy Assist Charge

This guide explains how to identify an unfamiliar merchant, document a recurring-subscription cancellation, request expanded transaction details, and contact the issuer.

Help Other Cardholders Identify SmartyCashBack

If you saw SMARTYCASHBACK.COM, SMARTYPLUS, SMARTYPLUS.NET, or another variation, please share what the payment represented.

Helpful details include:

• The statement descriptor without private transaction references
• The general amount
• Whether a `$3` trial appeared first
• Whether the charge repeated monthly
• Whether a welcome email was found
• The website or purchase made before enrollment
• Whether the Membership page showed an active subscription
• Whether cancellation was confirmed
• Whether a refund was approved and received
• How the issuer resolved an unauthorized payment

Do not post card numbers, card digits, account emails, passwords, cashback balances, order numbers, transaction references, home addresses, PINs, CVV codes, or authentication codes.

Why Rely on ChargeOnMyCard.com?

ChargeOnMyCard.com researches confusing credit-card, debit-card, cashback, shopping-membership, trial, recurring-subscription, post-purchase, and bank-statement descriptors using current merchant information, cancellation instructions, pricing disclosures, consumer-protection resources, and visible cardholder reports.

We distinguish Smarty’s verified cashback service and SmartyPlus subscription from the separate question of whether a particular offer, monthly price, cancellation, or transaction was understood and authorized.

Last reviewed: July 2026.

Disclaimer

ChargeOnMyCard.com is not affiliated with Smarty, Smarty LLC, SmartyPlus, SmartyCashBack.com, SmartyPlus.net, JoinSmarty.com, ShipmentsFree, any partner merchant, browser-extension provider, app store, cardholder, bank, credit union, card network, payment processor, or financial institution. This article is provided for informational purposes only and is not financial, legal, subscription, cashback, refund, privacy, account-security, dispute, or fraud-prevention advice. Contact Smarty and the applicable financial institution directly regarding a specific transaction.