A BlueSnap charge on your credit card, debit card, or bank statement usually means that BlueSnap processed a payment for another merchant. The product, website, software company, subscription service, or online seller may be different from the BlueSnap name shown on the statement.
The charge may appear as BLUESNAP, BLS, BLS*MERCHANTNAME, or another variation containing the merchant’s name, product, website, location, or support telephone number.
What Is the BlueSnap Charge?
BlueSnap is a global payment platform used by businesses to accept online and recurring payments.
A BlueSnap transaction may involve:
- Software or a digital download
- An online subscription
- A membership renewal
- A website or hosting service
- An educational product or course
- A professional or business service
- A mobile or online application
- A physical product ordered online
- An international merchant
- A payment made with a digital wallet
- A purchase made by another authorized cardholder
- A duplicate, incorrect, or unauthorized transaction
BlueSnap may process the payment without being the company that supplied the product or service.
What Does BLS Mean on a Credit Card Statement?
BlueSnap’s official shopper information says that a charge displaying BLUESNAP or BLS was processed through its platform.
Possible formats include:
- BLUESNAP
- BLUE SNAP
- BLS
- BLS*MERCHANTNAME
- BLS*WEBSITE
- BLS*PRODUCTNAME
- BLUESNAP LONDON
- BLUESNAP INC
- RECURRING BLUESNAP
- PENDING BLUESNAP
- BLUESNAP REFUND
The merchant may control part of the wording shown after the BlueSnap or BLS prefix.
The complete descriptor may include:
- The seller’s business name
- A shortened website name
- A product or service
- A support telephone number
- A city or country
Copy the descriptor exactly before beginning a BlueSnap charge lookup.
Is BlueSnap the Company That Sold Me Something?
Not necessarily.
BlueSnap commonly processes payments for another business. In some transactions, BlueSnap may also act as the merchant of record, but the underlying seller is still the company providing the product, software, subscription, or service.
The BlueSnap invoice is the best place to find:
- The merchant’s name
- The product or subscription
- The order number
- The purchase date
- The billing amount and currency
- The merchant’s contact information
- The refund or cancellation terms
How to Perform a BlueSnap Charge Lookup
1. Use BlueSnap’s Find Your Order Tool
Use the official:
The order record may identify:
- The merchant
- The product or service
- The invoice
- The order or reference number
- The subscription status
- The amount and currency
2. Check the BlueSnap Shopper Account
Use the official:
BlueSnap Shopper Account login
After signing in, review:
- Order invoices
- Merchant information
- Subscription details
- Current payment method
- Order status
- Renewal settings
The email address may need to match the capitalization and spelling used during checkout.
3. Search All Email Accounts
Search for:
- BlueSnap
- BLS
- Order confirmation
- Invoice
- Subscription
- Renewal
- The exact transaction amount
- The order date
Check spam, junk, promotions, archived messages, work accounts, and email addresses used by other authorized cardholders.
4. Open the Full Bank Transaction
Record:
- The complete descriptor
- The transaction amount
- The currency
- The transaction and posting dates
- Whether the entry is pending or completed
- Whether it is labeled recurring
- Any merchant name or telephone number
- Any city, country, or website
Do not post the complete transaction reference or card information publicly.
5. Ask the Card Issuer for Expanded Merchant Details
Ask for:
- The full merchant name
- The merchant address
- The merchant category
- The support telephone number supplied with the descriptor
- Whether the payment was recurring
- Whether it was an online or card-on-file transaction
- Whether a digital wallet was used
- Whether the entry is only an authorization
Why Is BlueSnap Charging Me?
You Made a One-Time Purchase
The payment may be for:
- Software
- A digital download
- An online course
- A business service
- A physical product
- A license or activation key
The seller’s name may appear only on the invoice rather than prominently on the statement.
A Subscription Renewed
BlueSnap supports recurring payments for merchants.
The transaction may represent:
- A monthly subscription
- An annual renewal
- A software license renewal
- A membership
- A free trial that became paid
- An account using another email address
Review the invoice and Shopper Account for the renewal date and merchant.
Another Authorized Cardholder Made the Purchase
The purchase may have been made by:
- A spouse or partner
- A family member
- An employee
- A contractor
- Another authorized user
Ask all authorized users before reporting the charge as fraud.
The Seller Used an International BlueSnap Entity
The descriptor may include a location such as London or another country because BlueSnap operates internationally.
The location does not necessarily identify where the buyer or seller was physically located.
How to Cancel a BlueSnap Subscription
Start with the BlueSnap Shopper Account:
- Sign in to the correct shopper account.
- Locate the subscription.
- Find the Status column.
- Select Change.
- Choose the available cancellation or renewal option.
- Complete every confirmation step.
- Save the confirmation page or email.
When no cancellation control appears:
- Open the invoice.
- Find the merchant’s contact information.
- Contact the merchant directly.
- Request that automatic renewal be disabled.
- Ask for written confirmation.
Turning off auto-renewal may allow the subscription to remain active until the current paid period ends.
Does Canceling BlueSnap Automatically Give Me a Refund?
No.
Canceling renewal, ending access, and obtaining a refund are separate issues.
BlueSnap directs refund questions to the underlying merchant because the merchant generally controls:
- The refund policy
- Return eligibility
- Trial terms
- Unused subscription time
- Product support
- Order fulfillment
To request a refund:
- Locate the invoice.
- Identify the merchant.
- Read the merchant’s refund policy.
- Contact the merchant promptly.
- Provide the order number, date, and amount.
- Request a written decision.
- Cancel future renewal separately when applicable.
Use BlueSnap shopper support when the merchant cannot be identified or when multiple settled transactions appear.
Why Are There Two BlueSnap Charges?
Two entries may represent:
- Two separate purchases
- A purchase and a subscription renewal
- Two BlueSnap merchants
- Two shopper accounts
- A pending authorization and completed payment
- Several attempted payments
- A refund beside the original transaction
- A genuine duplicate
- Repeated unauthorized charges
First determine whether the entries are:
- Pending: Temporary authorizations that may disappear
- Settled: Completed transactions that require merchant or BlueSnap review
When multiple transactions have settled, use the official BlueSnap Shopper Support form.
Why Is the Amount Different From the Invoice?
Possible explanations include:
- A card-issuer currency-conversion fee
- A foreign-transaction fee
- VAT or another applicable tax
- A purchase made in another currency
- A bank exchange-rate difference
- More than one item in the order
- A subscription renewal at a current price
Compare the invoice amount and currency with the amount charged by the card issuer.
What Are BlueSnap Fees and Pricing?
BlueSnap’s public pricing information is intended primarily for businesses that want to use BlueSnap to accept payments.
Those merchant fees are not normally a separate consumer product.
A shopper’s BlueSnap charge usually represents:
- The merchant’s product or service
- A subscription
- Taxes
- Shipping
- A currency conversion applied by the card issuer
Do not assume a statement charge is a BlueSnap processing fee merely because it contains the BlueSnap name.
What Companies Use BlueSnap?
BlueSnap processes payments for many online and international businesses, but a general list will not reliably identify one statement charge.
Merchants can change processors, use more than one payment provider, or configure different descriptors.
Use:
- The Find Your Order tool
- The BlueSnap invoice
- The Shopper Account
- The complete bank descriptor
These are more reliable than trying to match the charge to a general company list.
Current BlueSnap Shopper Support
- Official website: BlueSnap, Powered by Payroc
- Shopper support: BlueSnap Shopper FAQs
- Find your order: BlueSnap Charge Lookup
- Shopper Account: BlueSnap Shopper Login
- Purchase-support form: Contact BlueSnap Shopper Support
- Support email: support@bluesnap.com
The current shopper-support form lists support hours of:
- Monday–Thursday: 1 a.m.–9 p.m. Eastern Time
- Friday: 2 a.m.–9 p.m. Eastern Time
- Sunday: 1 a.m.–12 p.m. Eastern Time
Corporate Address
BlueSnap Corporate Headquarters
800 South Street, Suite 640
Waltham, MA 02453
USA
Is 866-312-7733 BlueSnap’s Current Phone Number?
The older version of this article listed:
1-866-312-7733
That number appears in older BlueSnap business materials but is not prominently published on the current official shopper-support pages.
Do not rely on an old telephone number for a current charge investigation.
Use the official:
- Find Your Order tool
- Shopper Account
- Purchase-support form
- support@bluesnap.com
BlueSnap does not currently publish a clearly identified general shopper billing telephone number on the shopper-support pages reviewed for this article.
What If I Never Purchased Anything Through BlueSnap?
If neither you nor another authorized user recognizes the charge:
- Confirm whether it is pending or completed.
- Copy the complete descriptor.
- Use the BlueSnap charge lookup tool.
- Search every email account for a receipt.
- Review the Shopper Account.
- Ask all authorized cardholders.
- Contact the merchant shown on the invoice.
- Contact BlueSnap shopper support if the merchant cannot be identified.
- Cancel unauthorized recurring billing.
- Change passwords if an account may be compromised.
- Lock the card if additional suspicious transactions appear.
- Contact the issuer using the number printed on the card.
- Ask whether the card should be replaced.
A real BlueSnap descriptor does not prove that the cardholder authorized the purchase.
Watch Out for Fake BlueSnap Support
Use only official BlueSnap and Payroc pages reached independently.
Never provide an unexpected caller, email sender, or unofficial website with:
- Your complete card number
- Your CVV or PIN
- Your bank password
- Your BlueSnap password
- A one-time authentication code
- Remote access to your device
- Gift-card numbers
- Cryptocurrency
- An additional payment to release a refund
The official support form may request an invoice ID or order reference. Do not place full payment-card information in an ordinary support message.
Credit Card and Debit Card Dispute Guidance
- CFPB credit-card dispute guidance
- FTC credit-card billing guidance
- CFPB unauthorized debit-card guidance
Identifying the merchant, canceling a subscription, requesting a refund, and disputing an unauthorized charge are separate processes.
Consumer Reports and Experiences
There are currently zero visible consumer reports on this ChargeOnMyCard.com page.
No visitor has provided:
- A complete BlueSnap descriptor
- A merchant name
- A product or service
- A transaction amount
- A subscription or renewal
- A cancellation result
- A refund decision
- A duplicate-charge resolution
- A completed unauthorized-payment dispute
ChargeOnMyCard.com cannot access BlueSnap, Payroc, merchant, shopper, subscription, card, bank, refund, or dispute accounts. It cannot identify a private order, cancel a subscription, issue a refund, or file a financial dispute.
Frequently Asked Questions About BlueSnap Charges
What is BlueSnap on my credit-card statement?
It means BlueSnap processed a payment for a merchant. Use the order lookup or invoice to identify the seller and product.
What does BLS mean on my statement?
BLS is a BlueSnap-related processor prefix. Text following it may identify the merchant or product.
Is BlueSnap legitimate?
Yes. BlueSnap is an established payment platform now presented as BlueSnap, Powered by Payroc. A specific transaction must still be verified as authorized.
How do I perform a BlueSnap charge lookup?
Use BlueSnap’s official Find Your Order tool, shopper account, receipt email, or purchase-support form.
Is BlueSnap the merchant?
Sometimes BlueSnap may act as merchant of record, but often it is processing the payment for another seller.
How do I find the company that charged me?
Open the invoice found through the order lookup or Shopper Account. It should contain the merchant’s name and contact information.
Is a BlueSnap charge a subscription?
It may be. BlueSnap processes both one-time and recurring payments.
How do I cancel a BlueSnap subscription?
Use the Shopper Account and select Change beside the subscription status. Contact the merchant when no cancellation option appears.
Does cancellation provide a refund?
Not automatically. Contact the underlying merchant and request a refund under its policy.
Why do I have two BlueSnap charges?
They may be separate purchases, a pending and settled entry, multiple payment attempts, a renewal, or a genuine duplicate.
What are BlueSnap fees?
BlueSnap pricing generally refers to fees charged to businesses using its payment services. A shopper’s card charge usually represents the merchant’s product or subscription.
Does BlueSnap have a customer-service phone number?
No clearly identified current shopper billing number was found on the official shopper-support pages. Use the official order lookup, account, support form, or support email.
What should I do if the charge is unauthorized?
Use BlueSnap to identify the merchant, stop any recurring billing, secure the affected accounts, and report the completed transaction promptly to the issuer.
Related Payment-Processor Charge Guides
- Segpay Payment-Processor Charge
- FSPRG.COM and FastSpring Charge
- How to Investigate an Unrecognized Card or Bank Charge
These processors serve different merchants. One payment-processor guide should not be used as proof that another processor handled the transaction.
Help Other Cardholders Identify BlueSnap
If you saw BLUESNAP, BLS, BLS*MERCHANTNAME, or another variation, share what the payment involved.
Helpful details include:
- The complete descriptor without private references
- The general amount and currency
- The merchant identified on the invoice
- The product or subscription
- Whether the payment was one-time or recurring
- Whether the transaction was pending or settled
- How cancellation, refund, or support responded
- How an unauthorized-charge dispute was resolved
Do not post card numbers, bank-account details, invoice IDs, order references, account emails, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, payment-processor, subscription, international-payment, and bank-statement descriptors using current official merchant resources, transaction clues, and visible consumer reports.
We distinguish BlueSnap’s verified payment-processing role from the unknown merchant, product, and circumstances of an individual transaction. Cardholders should verify the payment through BlueSnap, the underlying seller, and the financial institution where it appeared.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with BlueSnap Inc., BlueSnap, Payroc, any BlueSnap merchant, payment processor, software developer, subscription company, card network, bank, credit union, or financial institution. This article is provided for informational purposes only and is not financial, legal, banking, subscription, cancellation, refund, dispute, privacy, account-security, or fraud advice. Contact BlueSnap, the identified merchant, and the applicable financial institution directly regarding a specific transaction.
