An ANCHORFREE LLC charge on a credit card, debit card, PayPal account, or bank statement may be connected with Hotspot Shield, UltraVPN, VPN 360, UltraAV, or another privacy and security application associated with Anchorfree and Pango Group.
The transaction commonly represents a VPN, antivirus, password-management, call-blocking, or related digital-security subscription. It may be an initial payment, automatic renewal, free-trial conversion, plan change, or payment processed for another Anchorfree-associated product.
Most likely identification: Anchorfree, LLC is the current U.S. legal provider named in Hotspot Shield’s official terms. If the charge is unfamiliar, first check for Hotspot Shield and other Anchorfree or Pango security applications before reporting it as fraud.
What Is the ANCHORFREE LLC Charge?
Anchorfree, LLC provides or is associated with several digital privacy and security products. Its best-known product is Hotspot Shield, a virtual private network service available in free and paid versions.
An Anchorfree charge may relate to:
- A Hotspot Shield Premium subscription
- An UltraVPN subscription
- A VPN 360 subscription
- An UltraAV antivirus or security plan
- A PassWatch password-management subscription
- A Robo Shield call-blocking subscription
- A free trial that converted to a paid plan
- A monthly or annual automatic renewal
- A plan change or upgrade
- A subscription purchased through a partner or reseller
- A payment associated with another Anchorfree or Pango security product
- An unauthorized transaction if no account or product can be identified
Not every product will necessarily display Anchorfree on the card statement. A purchase made through Apple, Google Play, or another reseller may instead display the platform or payment processor.
Is Anchorfree LLC Hotspot Shield?
Yes. Hotspot Shield’s official terms identify Anchorfree, LLC as the company providing its services to U.S. customers. Depending on where the purchase was made, Pango GmbH or another affiliate may be involved.
Hotspot Shield’s privacy policy also states that Hotspot Shield is provided by Anchorfree, LLC or Pango GmbH and is part of Pango Group.
Review the official Hotspot Shield terms
What Other Apps Are Associated With Anchorfree?
Current app and company listings connect Anchorfree with products including:
- Hotspot Shield
- VPN 360
- UltraVPN
- UltraAV
- PassWatch
- Robo Shield
The exact product portfolio may change. Review installed applications, subscription records, app-store purchase histories, email receipts, and all security products used by the household.
Important distinction: The connection between Anchorfree and Hotspot Shield is officially confirmed. An individual ANCHORFREE LLC transaction must still be matched to a specific account, product, amount, and authorization before it can be considered legitimate.
Common Anchorfree Statement Variations
A transaction may appear with wording such as:
- ANCHORFREE LLC
- ANCHORFREE
- ANCHORFREE HOTSPOT SHIELD
- ANCHORFREE HSS
- HOTSPOT SHIELD
- HOTSPOT SHIELD PREMIUM
- HSS PREMIUM
- PANGO
- PANGO GROUP
- ULTRAVPN
- ULTRAAV
- VPN 360
- PENDING ANCHORFREE
- RECURRING ANCHORFREE
Banks may shorten the company name, remove punctuation, add a location, display a payment processor, or replace the product name with the legal company name.
Why Did Anchorfree Charge Me?
Hotspot Shield Premium Subscription
The most likely explanation is a paid Hotspot Shield subscription. Hotspot Shield offers recurring subscriptions that may be billed monthly, annually, or under another term shown during enrollment.
Automatic Renewal
Hotspot Shield’s terms state that paid subscriptions automatically renew at the end of each billing cycle unless canceled before the next billing cycle begins.
The renewal amount may differ from an introductory or promotional price. Review the account dashboard and renewal email for the current term, renewal date, and price.
Free Trial Conversion
A Hotspot Shield free trial may require a payment method. Unless canceled within the required period before the trial ends, it can convert to the selected paid subscription.
Search email for:
- Hotspot Shield
- Anchorfree
- Pango
- Free trial
- Premium
- Trial ending
- Subscription renewal
- The exact charged amount
Another Anchorfree Security Product
The charge may belong to UltraVPN, VPN 360, UltraAV, PassWatch, Robo Shield, or another security product rather than Hotspot Shield.
Check every computer, phone, tablet, browser, and app-store account used by household members.
App Store or Reseller Purchase
A subscription may have been purchased through:
- Apple’s App Store
- Google Play
- PayPal
- An authorized reseller
- A security-software package
- A promotional partner
- A prior employer or bundled service
The company controlling the billing relationship generally controls cancellation and refund requests. Hotspot Shield’s terms state that reseller purchases must be handled with the reseller.
How to Identify an ANCHORFREE LLC Charge
- Copy the complete descriptor. Record the exact wording, amount, transaction date, posting date, status, telephone number, and merchant location.
- Search email. Look for Anchorfree, Hotspot Shield, Pango, UltraVPN, UltraAV, VPN 360, PassWatch, Robo Shield, trial, renewal, Premium, and the exact amount.
- Review installed applications. Check every phone, tablet, computer, browser, and television device.
- Check Hotspot Shield accounts. Sign in with each email address that may have been used.
- Check Apple subscriptions. Review subscriptions and purchase history for every household Apple ID.
- Check Google Play subscriptions. Review Payments and Subscriptions for every Google account.
- Review PayPal automatic payments. Look for Anchorfree, Hotspot Shield, Pango, or another security-product name.
- Ask household members and authorized cardholders. Someone may have installed a VPN or antivirus application without recognizing the legal billing name.
- Check prior devices. Uninstalling an application or replacing a device does not necessarily cancel its subscription.
- Ask the card issuer for expanded merchant details. Request the complete merchant name, transaction channel, recurring-payment indicator, and payment processor.
Current Anchorfree and Hotspot Shield Information
- Company: Anchorfree, LLC
- Current U.S. address: 250 Northern Avenue, 3rd Floor, Boston, MA 02210
- Hotspot Shield account: Sign in to Hotspot Shield
- Support center: Hotspot Shield Support
- Support request: Submit a Hotspot Shield request
- Support email listed in the terms: support@hotspotshield.com
Use the official account dashboard and support center for routine account, billing, cancellation, and refund questions. The company’s legal-notice address is not a substitute for the ordinary customer-support process.
How to Cancel Hotspot Shield
Subscription Purchased Directly
- Sign in to the Hotspot Shield account.
- Open Account Information or the membership section.
- Locate the active subscription.
- Select Cancel or turn off automatic renewal.
- Complete the cancellation confirmation.
- Save the confirmation email and expiration date.
Hotspot Shield states that access generally continues until the current subscription term ends. Canceling auto-renewal should stop future billing but does not automatically generate a refund.
Subscription Purchased Through Google Play
- Open Google Play.
- Select the profile used for the purchase.
- Open Payments and Subscriptions.
- Select Subscriptions.
- Select Hotspot Shield or the applicable security app.
- Select Cancel Subscription and follow the instructions.
Subscription Purchased Through Apple
- Open Settings on the Apple device.
- Select the Apple ID name.
- Select Subscriptions.
- Select Hotspot Shield or the applicable app.
- Select Cancel Subscription.
Apple controls subscriptions purchased through its App Store. Hotspot Shield Support states that it cannot cancel an Apple-managed subscription.
Subscription Purchased Through a Reseller
Contact the reseller shown on the receipt or card statement. Anchorfree’s terms state that the reseller controls billing and any refund owed for a reseller-managed subscription.
Read the current Hotspot Shield cancellation instructions
Does Uninstalling Hotspot Shield Cancel It?
No. Removing Hotspot Shield, UltraVPN, VPN 360, UltraAV, or another app from a device does not necessarily cancel the subscription.
To stop future renewals, cancel through the company, app store, PayPal, or reseller that manages the billing. Save written confirmation after completing the cancellation.
Can You Get an Anchorfree or Hotspot Shield Refund?
Hotspot Shield currently advertises a 45-day money-back guarantee for eligible Premium plans. However, the specific offer, purchase channel, country, product, and terms shown at enrollment determine whether a transaction qualifies.
Canceling automatic renewal does not automatically request a refund. A customer seeking a refund should separately contact Hotspot Shield Support through the account dashboard, support form, email, or chat.
For a purchase made through Apple, Google Play, or another reseller, submit the refund request through the company that processed the purchase.
Have the following information available:
- The Anchorfree or product account email
- The product name
- The amount and transaction date
- The subscription start or renewal date
- The receipt or order number
- The payment channel
- The cancellation confirmation
- The last four card digits when requested securely
Review the current Hotspot Shield offer and guarantee
Why Was I Charged After Canceling?
A charge after cancellation may mean:
- The renewal processed before the cancellation was completed
- The wrong Hotspot Shield account was canceled
- Another Anchorfree product remained active
- The subscription was managed by Apple, Google Play, PayPal, or a reseller
- The application was uninstalled but not canceled
- The cancellation did not finish or produce confirmation
- A second account used another email address
- The transaction was a retry of an earlier declined payment
- The charge is unauthorized
Compare the transaction date with the cancellation confirmation and subscription expiration date. Check every account and payment platform before assuming the canceled subscription is the source.
Why Are There Multiple Anchorfree Charges?
Multiple charges may represent:
- Separate Hotspot Shield subscriptions
- Subscriptions under different email addresses
- Hotspot Shield and another Anchorfree security product
- Separate app-store and direct subscriptions
- A plan change and renewal adjustment
- A declined payment followed by a successful retry
- A pending authorization and completed transaction
- An actual duplicate charge
- Repeated unauthorized use
Compare the amounts, transaction statuses, account emails, product names, subscription terms, and billing platforms.
What If You Cannot Find Any Anchorfree Product?
- Save the complete transaction information.
- Check every email address and device.
- Review Apple, Google Play, PayPal, and other app-store histories.
- Ask all household members and authorized cardholders.
- Contact Hotspot Shield through its official support channel.
- Ask whether the payment can be matched to an account or product.
- Ask the issuer for the complete merchant and processor information.
- Lock the card if additional suspicious transactions appear.
- Report the transaction if no valid subscription or authorization can be identified.
What to Do If the Charge Was Unauthorized
If no account, product, subscription, reseller, device, or authorized user explains the charge, contact the card issuer or bank promptly.
Credit Card Charge
Report an unauthorized or incorrectly billed credit-card transaction promptly. The Consumer Financial Protection Bureau explains that a written billing-error notice may be required within 60 calendar days after the charge appeared on the statement to preserve certain federal rights.
Read the CFPB credit-card dispute guidance
Debit Card or Bank Transaction
Contact the bank immediately because an unauthorized debit-card or electronic bank transaction removes money directly from the account. Ask whether the card should be locked or replaced and whether written confirmation is required.
Read the CFPB unauthorized-transaction guidance
Security-software renewal scam warning
Scammers may send fake VPN, antivirus, or security-software renewal notices and direct recipients to fraudulent support numbers. Use the official product website, app-store subscription page, or card issuer. Never give an unverified caller your password, security code, one-time verification code, or remote access to your device. Legitimate support will not require gift cards or cryptocurrency to cancel a subscription or release a refund.
Consumer Reports and Experiences
Anchorfree reports can vary because one person may have subscribed directly to Hotspot Shield while another used Apple, Google Play, a reseller, or a different Anchorfree security product.
If you identified the charge, share the redacted descriptor, general amount, product involved, purchase channel, whether it was a renewal, and how it was resolved. Do not post a complete card number, account email, password, order number, device information, security code, or verification code.
Frequently Asked Questions
What is ANCHORFREE LLC on my credit card?
It is likely a subscription or purchase involving Hotspot Shield or another Anchorfree-associated privacy or security product, such as UltraVPN, VPN 360, UltraAV, PassWatch, or Robo Shield.
Is Anchorfree LLC Hotspot Shield?
Yes. Hotspot Shield’s official terms identify Anchorfree, LLC as its U.S. service provider.
Is Anchorfree part of Pango?
Hotspot Shield’s privacy policy states that Hotspot Shield is provided by Anchorfree, LLC or Pango GmbH and is part of Pango Group.
Is the Anchorfree charge recurring?
It may be recurring if it belongs to a monthly or annual VPN, antivirus, or security-software subscription. Check the product dashboard and billing platform for the next renewal date.
How do I cancel an Anchorfree charge?
Identify the product and billing channel first. Cancel a direct Hotspot Shield subscription through its account dashboard. Cancel Apple or Google Play purchases through the corresponding app-store subscription settings.
Does deleting Hotspot Shield stop billing?
No. Uninstalling the application does not necessarily cancel its subscription or automatic renewal.
Can I receive a Hotspot Shield refund?
Hotspot Shield currently advertises a 45-day money-back guarantee for eligible Premium plans, but eligibility depends on the offer and payment channel. Cancellation alone does not automatically request a refund.
What is Anchorfree’s current address?
Hotspot Shield’s official terms list Anchorfree, LLC at 250 Northern Avenue, 3rd Floor, Boston, MA 02210.
Should I dispute the charge?
First check Hotspot Shield, Anchorfree and Pango products, app stores, PayPal, resellers, devices, account emails, and authorized users. Dispute it promptly if no valid subscription or authorization can be identified.
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Disclaimer: ChargeOnMyCard.com is an independent informational website and is not affiliated with Anchorfree, Hotspot Shield, Pango Group, UltraVPN, VPN 360, UltraAV, Apple, Google, any app store, bank, card issuer, card network, or payment processor. This information is not financial, legal, subscription, refund, dispute, privacy, or account-security advice. Subscription terms, refund policies, and dispute rights vary. Verify the transaction directly with the responsible billing company and financial institution.