A SHIPMENTSFREE.COM charge, Shipments Free charge, or SHIPMENTSFREE charge on a credit card, debit card, or bank statement usually relates to a paid ShipmentsFree rebate membership.
ShipmentsFree is not an online retailer that ships merchandise. It is a subscription service offering rebates for qualifying shipping, return-shipping, transportation, fuel, mobile-phone, and other expenses. The charge may follow a trial or rebate offer shown after an online purchase and can renew monthly until the membership is canceled.
What Is the SHIPMENTSFREE.COM Charge?
ShipmentsFree is a membership program that allows eligible members to request rebates for certain expenses.
The transaction may represent:
- A ShipmentsFree trial membership
- A recurring monthly membership renewal
- A rebate offer accepted after an online purchase
- A shipping or return-shipping rebate program
- A membership created with another email address
- An account opened by a spouse or another authorized card user
- An older promotional membership with different pricing
- A pending card authorization
- An unauthorized use of the payment method
The statement descriptor does not identify the online store where the offer appeared, the email used to enroll, the rebate claimed, or the person who completed the membership form.
Is ShipmentsFree Legitimate or a Scam?
ShipmentsFree is an active membership service with an official website, published terms, account-management tools, rebate benefits, cancellation instructions, and customer-support channels.
However, some consumers report that they did not realize a rebate or cash-back offer created a recurring paid membership. ShipmentsFree has responded publicly that its signup process requires users to enter information and accept the membership terms.
The most accurate conclusion is:
- ShipmentsFree is an operating membership service.
- A ShipmentsFree descriptor is not automatically fraudulent.
- The membership may be unfamiliar because it began through a post-purchase rebate offer.
- Every charge should still be matched with an account, enrollment confirmation, authorized user, and disclosed membership price.
Public complaints or negative reviews do not prove that every ShipmentsFree transaction is unauthorized.
Common ShipmentsFree Statement Variations
The wording may vary by bank, card network, payment processor, and account status:
- SHIPMENTSFREE.COM
- SHIPMENTSFREE COM
- SHIPMENTS FREE
- SHIPMENTS FREE COM
- SHIPMENTSFREE
- SHIPMENT FREE
- SHIPMENTFREE.COM
- FREE SHIPMENTS.COM
- SHIPMENTSFREE MEMBERSHIP
- SHIPMENTSFREE LOS ANGELES
- SHIPMENTSFREE 800-524-2165
- PENDING SHIPMENTSFREE.COM
- CHECKCARD SHIPMENTSFREE.COM
- CHKCARD SHIPMENTSFREE
- POS DEBIT SHIPMENTSFREE.COM
- RECURRING PAYMENT SHIPMENTSFREE
ShipmentsFree does not publish a complete list of its possible statement descriptors. Compare the transaction with account and email records before assuming that a shortened variation is the same membership.
How Much Does ShipmentsFree Cost?
At the time this article was reviewed, the publicly displayed subscription offer was:
- Trial: Seven days for $3
- After the trial: $25 per month
- Renewal: Automatically each month until canceled
The exact amount may differ when:
- The account began under an older offer.
- A different promotional trial was displayed.
- Taxes or currency conversion apply.
- A temporary authorization appears before the final charge.
- The account was created through another promotional page.
Some consumers have publicly reported older recurring amounts such as $19. The current public offer should not be used to assume that every older membership has the same price.
Why Did ShipmentsFree Charge Me?
Common explanations include:
- You accepted a shipping-rebate or cash-back offer after buying something online.
- A seven-day trial converted into the paid monthly membership.
- The monthly membership renewed automatically.
- You created an account while attempting to claim a signup bonus.
- A spouse or household member enrolled.
- The membership exists under another email address.
- An older membership was never canceled.
- The card was used without authorization.
The ShipmentsFree charge normally does not mean that ShipmentsFree sold or shipped the product you originally purchased. The membership offer may have appeared after checkout with another retailer.
What Benefits Does ShipmentsFree Offer?
Benefits may change, but ShipmentsFree currently advertises rebates and savings involving categories such as:
- Shipping expenses
- Return-shipping expenses
- Fuel purchases
- Mobile-phone expenses
- Grocery-delivery or service fees
- Rideshare expenses
- Scooter rentals
- Moving-truck rentals
Each benefit may have limits, eligibility requirements, documentation rules, claim deadlines, and monthly or annual maximums. Membership fees are separate from any product purchased through the original retailer.
How to Verify a ShipmentsFree Charge
- Copy the complete statement descriptor.
- Record the amount and transaction date.
- Determine whether it is pending or completed.
- Search every email account for ShipmentsFree.
- Search spam and promotional folders.
- Look for a welcome email, trial notice, rebate offer, or renewal confirmation.
- Try signing in with likely email addresses.
- Review the Membership section and billing status.
- Ask household members and authorized card users.
- Review online purchases made shortly before the membership began.
- Contact ShipmentsFree if the account or enrollment remains unclear.
- Contact the financial institution if no authorized membership can be identified.
Useful email searches include:
- ShipmentsFree
- ShipmentsFree.com
- Shipping rebate
- Cash back
- Signup bonus
- Membership
- Trial
- Renewal
- Rebate Center
- The exact transaction amount
How to Cancel ShipmentsFree
ShipmentsFree’s published cancellation instructions say members can cancel through their online account.
- Sign in to the ShipmentsFree account.
- Open the account dashboard.
- Locate the Membership section under the Rebate Center.
- Scroll to the bottom of the membership page.
- Select Cancel ShipmentsFree Subscription.
- Complete the confirmation steps.
- Save the cancellation email or take a screenshot.
- Confirm that another renewal date is no longer displayed.
- Monitor the next statement.
Official account login:
Official cancellation instructions:
How to cancel a ShipmentsFree membership
Current ShipmentsFree Contact Information
- Customer support: 1-800-524-2165
- Additional support number: 1-310-356-6886
- Email: support@shipmentsfree.com
- Support availability: Published as 24 hours a day, 365 days a year
- Live chat: Available through the official website
- Website: ShipmentsFree.com
- Contact page: Contact ShipmentsFree
- FAQ: ShipmentsFree frequently asked questions
The former San Diego address has been removed from this article because it is not confirmed on the company’s current official support pages.
Does Canceling Automatically Provide a Refund?
No.
Cancellation stops future membership renewal. It does not automatically refund a trial payment or monthly membership fee that has already completed.
ShipmentsFree’s current terms state that refunds:
- Must be requested after cancellation.
- Are not automatic.
- Are reviewed at the company’s discretion.
Contact support promptly when:
- You did not understand that the offer created a membership.
- The trial converted recently.
- The membership renewed after confirmed cancellation.
- Two completed charges appear for one billing period.
- No authorized household member recognizes the enrollment.
- The amount differs from the disclosed offer.
- The account cannot be located.
How to Request a ShipmentsFree Refund
- Cancel the membership first.
- Record the transaction dates and amounts.
- Locate the account email.
- Contact customer support by telephone, email, or live chat.
- Explain how and when you discovered the membership.
- Ask for review of every disputed completed charge.
- Request written confirmation of the cancellation and refund decision.
- Save the case number, emails, and chat transcript.
- Monitor the original payment method.
Suggested message:
I am contacting you about a SHIPMENTSFREE.COM charge dated [date] for [amount]. Please identify the account email, enrollment date, original trial or promotional offer, monthly price, and billing authorization connected with this membership. Please cancel all future renewal and confirm cancellation in writing. I am also requesting review and refund of the charge because [brief explanation].
Do not send a complete card number, CVV, PIN, bank password, or authentication code by email or chat.
Why Are There Multiple ShipmentsFree Charges?
Multiple entries may represent:
- A trial payment followed by a monthly renewal
- Several monthly renewals
- Two accounts using different email addresses
- Accounts opened by different household members
- A pending authorization and the completed payment
- A failed payment followed by another attempt
- An actual duplicate completed transaction
- Repeated unauthorized card use
Review several months of statements and compare every payment with the account history.
What Is a Pending ShipmentsFree Charge?
A pending entry may:
- Become the final trial or membership payment
- Update with a longer descriptor
- Disappear after an authorization reversal
- Be replaced by the completed payment
Do not automatically count a pending transaction and its completed replacement as two settled charges.
What If ShipmentsFree Cannot Find the Account?
The account may have been created using:
- A different email address
- An alternate spelling of the name
- A spouse’s or household member’s information
- Apple Pay, Google Pay, or another payment token
- An email address entered during a prior online purchase
Ask support to search using the transaction date, amount, cardholder name, and only the minimum card information needed through a secure process.
Do not post private account or card information in public comments.
What If You Never Enrolled?
- Save the complete descriptor, amount, and date.
- Ask every authorized card user.
- Search all personal and household email accounts.
- Check recent online purchases for rebate-offer emails.
- Contact ShipmentsFree and ask it to identify the membership.
- Cancel any account located using your payment method.
- Request a refund review.
- Lock the card if other suspicious transactions appear.
- Notify the financial institution promptly if no authorized enrollment can be found.
- Ask whether the card number or payment token should be replaced.
A genuine ShipmentsFree descriptor does not prove that the cardholder personally authorized the membership.
Credit Card Dispute Guidance
Contact the credit-card issuer promptly when:
- No authorized membership can be identified
- The card was used without permission
- Billing continued after confirmed cancellation
- An actual duplicate completed payment remains unresolved
- ShipmentsFree cannot locate the account or transaction
- The charged amount differs from the disclosed membership terms
- An approved refund does not appear
Keep the statement, enrollment records, cancellation confirmation, refund request, and merchant response.
Official consumer guidance:
CFPB credit-card dispute guidance
Debit Card and Bank Account Guidance
Report an unauthorized debit-card or bank transaction promptly.
Ask the financial institution:
- Whether another ShipmentsFree authorization is pending
- Whether the payment is marked as recurring
- Whether a card updater or payment token was used
- Whether future merchant charges can be blocked
- Whether replacing the card alone will stop the recurring instruction
- What documentation is required for the claim
Official consumer guidance:
CFPB unauthorized debit and bank-transaction guidance
Credit-card and debit-card protections, procedures, and reporting deadlines differ.
Consumer Reports and Experiences
There are currently zero visible public reviews on this ChargeOnMyCard.com page.
Reviews and complaints published elsewhere commonly involve:
- Consumers who say they did not realize they joined a membership
- Trials or rebate offers converting to monthly charges
- Questions about where the enrollment offer appeared
- Difficulty connecting the charge with an earlier online purchase
- Requests for cancellation and refunds
- Allegations of unauthorized recurring payments
ShipmentsFree has publicly responded that its enrollment process requires users to provide information and agree to the membership disclosures. In some responses, it reports canceling memberships and issuing refunds.
These reports do not independently establish that every ShipmentsFree transaction is fraudulent or that every enrollment was properly understood.
ChargeOnMyCard.com cannot:
- Access ShipmentsFree accounts
- Identify a signup from a card number
- Cancel a membership
- Approve a rebate or refund
- Replace a payment card
- Submit a bank dispute
Frequently Asked Questions About ShipmentsFree Charges
What is SHIPMENTSFREE.COM on my credit card?
It usually identifies a paid ShipmentsFree rebate membership rather than an order for physical merchandise.
Why did ShipmentsFree charge me $25?
The current public offer displays a seven-day $3 trial followed by a $25 monthly membership until canceled.
Why did ShipmentsFree charge me $3?
The $3 amount may be the current introductory seven-day trial payment.
Why did ShipmentsFree charge me $19?
Some older or promotional memberships have been publicly reported at different monthly prices. Ask ShipmentsFree to identify the exact offer attached to the account.
Is ShipmentsFree an online retailer?
No. It is a membership service offering rebates for certain shipping and other eligible expenses.
Is ShipmentsFree legitimate?
It is an operating membership service with published terms and support channels. An unfamiliar charge still needs to be verified against an authorized enrollment.
How do I cancel ShipmentsFree?
Sign in, open the Membership section, select Cancel ShipmentsFree Subscription, and save the confirmation email.
Will cancellation refund the current payment?
No automatic refund is promised. Cancel first and then contact support to request a discretionary refund review.
What is the ShipmentsFree phone number?
Current official support numbers include 1-800-524-2165 and 1-310-356-6886.
What if I never signed up?
Ask ShipmentsFree to identify and cancel the account, then notify the financial institution promptly if no authorized enrollment can be found.
Can ChargeOnMyCard.com cancel the membership?
No. ChargeOnMyCard.com cannot access ShipmentsFree, card, refund, cancellation, or banking systems.
Related Shopping Membership and Charge Guides
- OTC Brands and Fun Rewards+ Charge: Shopping Membership or Retail Order?
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
Fun Rewards+ is a separate shopping and rewards membership and is not affiliated with ShipmentsFree.
Help Other Cardholders Identify ShipmentsFree
If you saw SHIPMENTSFREE.COM, SHIPMENTSFREE COM, SHIPMENTS FREE, or another variation, please share what the payment represented.
Helpful details include:
- The descriptor without private transaction references
- The general amount
- Whether a trial or rebate offer was found
- Which type of online purchase preceded the enrollment
- Whether the charge repeated monthly
- Whether cancellation was confirmed
- Whether a full or partial refund was issued
- How the issuer resolved an unauthorized payment
Do not post card numbers, card digits, account emails, rebate documents, order numbers, addresses, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, shopping-membership, rebate, trial-conversion, automatic-renewal, refund, and bank-statement descriptors using current merchant information, official billing terms, consumer-protection guidance, statement patterns, and visible cardholder reports.
We distinguish the active ShipmentsFree rebate membership from the separate question of which trial, promotional offer, email address, household member, renewal, duplicate payment, or unauthorized person caused a specific transaction.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with ShipmentsFree, ShipmentsFree LLC, Smarty, any participating retailer, rebate provider, subscriber, cardholder, bank, credit union, card network, payment processor, or financial institution. This article is provided for informational purposes only and is not financial, legal, subscription, rebate, refund, dispute, account-security, or fraud-prevention advice. Contact ShipmentsFree and the financial institution directly regarding a specific membership or transaction.
