Quick answer: An FS*PC MAC-CLEANER charge most likely represents a legacy software payment processed through FastSpring. “PC MAC-CLEANER” appears to have been the product or seller label. FastSpring is a legitimate software reseller, but the company currently responsible for this exact legacy product has not been reliably identified.
If FS*PC MAC-CLEANER, FS PC MAC CLEANER, or a similar description appears on your credit card or bank statement, start by checking whether you or another authorized cardholder purchased a Mac cleaning, security, optimization, or technical-support program.
The beginning of the descriptor is an important clue. FastSpring is an authorized reseller and merchant-of-record service used by software and digital-product companies. Its documentation shows that FastSpring transactions can use an FS* billing descriptor. The text following the asterisk may identify the software product or seller.
FastSpring’s current consumer guidance confirms that FSPRG is an abbreviation for FastSpring. You can learn more in our separate guide to the FSPRG.COM and FastSpring charge.
What Does FS*PC MAC-CLEANER Mean?
The best available evidence suggests that the descriptor can be divided into two parts:
- FS* — likely the payment processor or merchant-of-record portion associated with FastSpring.
- PC MAC-CLEANER — likely a shortened product, storefront, or seller name connected with computer-cleaning software.
This does not establish the current identity of the underlying software company. The exact “PC MAC-CLEANER” label appears to be a legacy descriptor, and we could not confirm a current official website or active company using that precise name.
Important distinction: FastSpring may have handled the checkout and billing without developing or supporting the Mac-cleaner program. Your receipt or invoice should identify the actual software seller under product or seller support.
Why Might This Charge Appear?
Possible explanations include:
- A one-time purchase of Mac cleaning or optimization software
- A monthly or annual software subscription
- An automatic renewal of an older purchase
- A trial that converted into a paid plan
- A purchase made by a spouse, family member, or employee
- A FastSpring transaction showing a product name instead of the familiar company name
- An unauthorized transaction using your card details
Older consumer reports involving this descriptor mention varying amounts and, in some cases, repeated charges. Those reports are anecdotal: they do not establish a current price, identify the seller, or prove that every FS*PC MAC-CLEANER transaction is fraudulent.
How to Identify the Purchase
- Record the complete descriptor. Include punctuation, location, telephone number, amount, date, and whether the transaction is pending or completed.
- Search your email. Look for “FastSpring,” “FSPRG,” “Mac Cleaner,” “PC Mac Cleaner,” “receipt,” “subscription,” and the exact charge amount.
- Check other authorized users. Ask whether anyone purchased computer-cleaning, antivirus, optimization, or technical-support software.
- Review older statements. Determine whether the amount has appeared monthly or annually.
- Use official FastSpring support. Visit the FastSpring Buyer Support page and select the option to question a charge. Provide the date, amount, email address used for the purchase, and the card’s last four digits.
If this is a new charge: Do not assume that an old Mac-cleaner subscription is still valid merely because FastSpring is a legitimate company. If neither FastSpring nor your records can identify the seller and purchase, contact your card issuer promptly.
How to Cancel Recurring Billing
If you locate the original FastSpring receipt or subscription activation email:
- Open the email and select Manage Your Orders.
- Follow the instructions to access the account-management page.
- Open the Subscriptions tab.
- Use the management options to cancel automatic renewal.
- Save the cancellation confirmation and take a screenshot showing the status.
FastSpring states that cancellation normally stops the subscription at the next scheduled payment date. Follow the current instructions on its subscription-management page.
Deleting a Mac-cleaner application does not necessarily cancel its billing. Apple similarly notes that uninstalling an application does not cancel a subscription purchased with it. If the program remains installed, follow Apple’s official instructions for uninstalling Mac applications after addressing the subscription separately.
How to Request a Refund
FastSpring recommends contacting the underlying software seller first. Seller support information may appear:
- On the website where the purchase was made
- In the original email receipt
- On the invoice under Product Support
Include the order number, transaction date, amount, reason for the refund, and any cancellation confirmation. Do not publish your full card number.
If the seller does not respond within two business days, FastSpring says buyers can escalate the request through its official refund process.
What If the Charge Is Unauthorized?
If you cannot match the charge to a receipt, subscription, or authorized user, contact your bank or card issuer using the telephone number printed on the card. Ask whether the bank can provide an expanded merchant name, merchant category, telephone number, location, or recurring-payment indicator.
Credit card dispute
Call the card issuer immediately and report the transaction. In the United States, the Consumer Financial Protection Bureau advises sending a written billing-error notice within 60 calendar days after the charge appeared on the statement to preserve applicable billing-error rights. Follow the address and instructions on your statement. See the CFPB’s credit card dispute guidance.
Debit card or bank-account dispute
Contact the bank immediately because debit-card transactions remove money directly from the account. Reporting deadlines and potential liability can depend on whether the physical card, PIN, or another access device was lost or stolen. The CFPB explains these protections in its unauthorized bank transaction guidance.
Ask the issuer whether the card should be locked or replaced and whether recurring-payment tokens must also be blocked.
Scam and Remote-Support Warning
Do not give remote access to your computer to someone who contacts you unexpectedly about this charge. Do not provide a one-time security code, online-banking password, or complete card number. Legitimate refund assistance should never require payment through gift cards, cryptocurrency, cash-transfer applications, or another purchase.
If you previously installed unfamiliar Mac-cleaner or remote-support software, review your Applications folder and login items. Change important passwords from a trusted device if you believe someone had remote access.
Consumer Reports and Experiences
Reports about the FS*PC MAC-CLEANER descriptor have not been consistent. Some cardholders associated it with a Mac-cleaner purchase, while others said they did not recognize the product, no longer owned a Mac, or continued seeing charges after they believed the service had been canceled.
These experiences show why the receipt and transaction record matter. A recognizable payment processor does not prove that an individual transaction was authorized, and an unfamiliar product name does not by itself prove fraud.
Frequently Asked Questions
Is FS*PC MAC-CLEANER definitely FastSpring?
FastSpring is the most likely billing platform because the descriptor uses the documented FS* format and historical versions of this charge have been associated with FastSpring contact information. Nevertheless, confirm the transaction through FastSpring’s official buyer-support page rather than relying solely on the descriptor.
What company made PC MAC-CLEANER?
We could not verify a current company responsible for that exact legacy product label. FastSpring may be able to locate the original seller from the transaction information.
Is the charge a scam?
The descriptor alone cannot answer that question. FastSpring is a legitimate software reseller, but a transaction may still involve a forgotten renewal, unclear trial, unwanted product, or unauthorized use of a card.
Can I cancel by uninstalling the program?
No. Removing software from the computer normally does not cancel its subscription or automatic renewal. Cancel the billing separately and retain confirmation.
Why do I see two charges?
One may be a temporary authorization, a duplicate display, two completed purchases, or separate products. FastSpring recommends rechecking temporary authorizations after several business days and contacting the seller about completed duplicate charges.
What if I do not own a Mac?
Check with other authorized cardholders and ask FastSpring to identify the order. If no one authorized the purchase, contact the card issuer promptly and report the charge.
Related Software and Billing Descriptors
- FSPRG.COM and FastSpring charge
- FS*BITGUARDIAN software charge
- ANCHORFREE LLC security software charge
ChargeOnMyCard.com is not affiliated with FastSpring or the unidentified Mac-cleaner seller. This page provides general statement-identification information and does not replace advice from your bank or card issuer.