An AQUISOLA charge on your credit card, debit card, or bank statement may be connected to an online retail order placed through Aquisola or another website that used Aquisola as its billing merchant.
Aquisola no longer appears to operate an active website or current customer-support service. The Better Business Bureau says it believes the business is out of operation, and several public reports describe merchandise that was marked delivered but reportedly never received. That history is an important warning, but it does not prove that every transaction displaying AQUISOLA was unauthorized.
What Is the AQUISOLA Charge?
AQUISOLA appears to have been an ecommerce merchant or card-statement billing name used for online merchandise purchases.
Possible explanations include:
- An order placed directly through the former Aquisola website
- An order placed through another online storefront that used Aquisola as the billing merchant
- A mobility product or electric-scooter order
- A seasonal or Christmas-tree purchase
- An apparel, household, or general-merchandise order
- A transaction made by another authorized cardholder
- A delayed or duplicate charge from an older order
- An online purchase whose merchant name differed from the website name
- An unauthorized transaction
The exact product cannot be identified from the AQUISOLA descriptor alone.
Is Aquisola Still in Business?
Current public information indicates that Aquisola is probably no longer operating.
The Better Business Bureau currently says:
- It believes Aquisola is out of business.
- Mail sent to the reported Denver address in January 2024 was returned as undeliverable.
- The company is not currently rated because of its apparent out-of-business status.
The historical Aquisola website is also currently unavailable.
Because no active merchant support channel has been verified, do not:
- Place a new order through a website claiming to be the original Aquisola without extensive verification
- Send additional money to obtain a refund
- Provide card information to an unverified support number
- Assume the historical telephone number or email address is still monitored
What Did Aquisola Sell?
The full historical product catalog is no longer available.
Consumer reports associated with the Aquisola merchant name have involved several different advertised products, including:
- A battery-operated mobility scooter
- Artificial or seasonal Christmas trees
- A disputed transaction that the merchant reportedly characterized as a swimsuit
These different products suggest that Aquisola may have functioned as:
- A general ecommerce merchant
- A billing name behind multiple online storefronts
- A payment or fulfillment identity used for unrelated product websites
This remains an inference from public reports rather than a confirmed explanation of Aquisola’s full business model.
Common AQUISOLA Statement Variations
Possible wording may include:
- AQUISOLA
- AQUISOLA.COM
- AQUISOLA DENVER CO
- AQUISOLA ONLINE
- AQUISOLA ECOMMERCE
- POS AQUISOLA
- CHECKCARD AQUISOLA
- PENDING AQUISOLA
- AQUISOLA REFUND
These are comparison examples rather than a complete official descriptor list.
Copy the complete wording, transaction amount, location, telephone number, and any additional characters from your own statement.
Why Is AQUISOLA on My Credit Card?
You Placed an Online Order
The transaction may match a purchase made from:
- Aquisola.com
- A social-media advertisement
- A seasonal-sale website
- A discount merchandise website
- A website whose visible name differed from the billing merchant
Search your email and browser history for the transaction amount and date rather than relying only on the word Aquisola.
Another Website Used Aquisola as the Billing Name
Some public reports describe orders made through differently named websites that later appeared under Aquisola during the billing or dispute process.
A shopper may therefore remember:
- A Christmas-tree store
- A mobility-products website
- A special-sale advertisement
- A product page promoted through social media
while the card statement shows AQUISOLA.
The Order Was Marked Delivered but Never Received
A visible ChargeOnMyCard.com report and several BBB reports describe tracking that showed delivery even though the customers said they did not receive their merchandise.
A delivered status can sometimes result from:
- Delivery to the wrong address
- A package left in an unexpected location
- Delivery to a neighbor
- A stolen package
- An incorrect tracking number
- A tracking number associated with a different package
- False or misleading tracking information
The available reports do not establish which explanation applied in every Aquisola case.
Someone Else Used the Card
Ask whether the purchase was made by:
- A spouse or partner
- A family member
- An employee
- Another authorized cardholder
- Someone using a shared browser or digital wallet
The Transaction Was Unauthorized
A genuine historical merchant name can still appear in an unauthorized transaction.
A recent charge is particularly important to investigate because no active Aquisola retail operation has been verified during this July 2026 review.
How to Identify an AQUISOLA Charge
1. Save the Complete Transaction Details
Record:
- The complete merchant descriptor
- The amount
- The purchase date
- The posting date
- Whether it is pending or completed
- The merchant city and state
- Any telephone number
- Whether the issuer labels it online, recurring, retail, or card-not-present
Do not post card numbers or transaction-reference numbers publicly.
2. Search Your Email
Search all inboxes for:
- Aquisola
- The exact transaction amount
- Order confirmation
- Shipping confirmation
- Mobility scooter
- Electric scooter
- Christmas tree
- Seasonal sale
- Delivery confirmation
- Tracking number
Check spam, trash, promotions, archived email, and any address used for online shopping.
3. Review Browser and Social-Media History
Look for:
- Advertisements clicked near the transaction date
- Recently visited online stores
- Checkout pages
- Saved screenshots
- Social-media purchase links
- Messages sent to a seller
The storefront name may not have been Aquisola.
4. Ask the Issuer for Extended Merchant Information
Ask the credit-card company or bank for:
- The full legal merchant name
- The merchant address
- The merchant category
- The merchant telephone number
- The website supplied through the card network
- The payment processor or acquiring bank
- Whether the physical card was present
- Whether a digital wallet was used
- Whether the transaction was submitted as recurring
5. Preserve Every Order Record
Save:
- The original advertisement
- The product page
- The order confirmation
- The expected delivery date
- Tracking screenshots
- Emails sent to the merchant
- Undeliverable-email notices
- Telephone-call records
- Photos of any incorrect merchandise
These records may be useful during a billing dispute.
What If Tracking Says Delivered but Nothing Arrived?
Take these steps promptly:
- Confirm that the tracking number belongs to your order.
- Check the delivery address and ZIP code.
- Ask the carrier for the package weight and delivery location.
- Request any available delivery photo, GPS scan, or signature.
- Check porches, mailrooms, parcel lockers, side doors, and neighboring addresses.
- Ask the carrier whether the tracking number was addressed to you.
- Save screenshots of every tracking update.
- Attempt to contact the seller using the original order information.
- Contact the card issuer if the order remains missing.
A tracking page that merely says “delivered” does not necessarily prove that the ordered merchandise was delivered to the correct cardholder.
What If the Merchant Describes a Different Product?
One public complaint says a Christmas tree was ordered, while Aquisola reportedly described the merchandise during the dispute as a swimsuit.
When the merchant or issuer identifies a different product:
- Provide the original product advertisement.
- Provide the order-confirmation description.
- Provide screenshots of the amount and order date.
- Ask for the merchant’s proof of delivery.
- Ask for the shipping address, package weight, and carrier information.
- Explain that the product description does not match what was ordered.
- Request written reconsideration of a denied dispute when appropriate.
Do not rely solely on a generic delivery scan or an unrelated item description.
Can I Cancel an Aquisola Order?
No active Aquisola cancellation portal or working customer-support channel has been verified.
For an old order:
- Review the original confirmation for cancellation instructions.
- Try the contact route shown on the receipt.
- Save any email failure or disconnected-number evidence.
- Contact the payment provider promptly.
For a new or pending transaction:
- Contact the card issuer immediately.
- Ask whether the pending authorization can be blocked.
- Ask whether the card should be locked or replaced.
- Do not send additional payment to cancel the transaction.
Can I Get an Aquisola Refund?
No current Aquisola refund policy or functioning refund channel is available.
When merchandise was not delivered:
- Attempt to contact the seller using the original order information.
- Request a full refund in writing.
- Save evidence that the website, email, or phone is unavailable.
- Contact the card issuer.
- Explain that merchandise was not delivered as agreed.
- Provide the order receipt, expected delivery date, and tracking evidence.
- Follow the issuer’s written billing-error procedure.
Do not pay:
- A refund-processing fee
- A customs fee demanded by an unverified party
- Another shipping charge to release the original order
- A gift-card or cryptocurrency payment
Credit Card and Debit Card Dispute Guidance
The Federal Trade Commission says sellers must ship within the promised timeframe. If no timeframe was provided, sellers generally must ship within 30 days or obtain the buyer’s agreement to a delay.
If merchandise was not shipped or delivered as agreed:
- FTC guidance for merchandise never received
- FTC online-shopping protections
- CFPB refund and chargeback guidance
- CFPB credit-card dispute instructions
- FTC sample card-dispute letter
Credit-card billing-error notices generally should be sent promptly and within the applicable deadline. Debit-card protections may differ, so contact the bank as soon as the problem is discovered.
What If the Card Issuer Denied My Dispute?
A denied claim may sometimes be reconsidered when new evidence is available.
Ask the issuer:
- Why the dispute was denied
- What evidence the merchant provided
- Whether the tracking number was addressed to you
- Whether the package weight matched the ordered product
- What product the merchant claimed was delivered
- Whether you may submit additional documentation
- How to request reconsideration or escalation
Provide:
- The original advertisement
- The order description
- The merchant’s unreachable contact information
- The BBB out-of-business information
- Carrier evidence
- Any mismatch in product, address, weight, or delivery time
Is AQUISOLA a Recurring Subscription?
No verified Aquisola subscription or membership program has been identified.
A repeated charge may indicate:
- More than one order
- A duplicate transaction
- A merchant retry
- Repeated unauthorized use of the card
- Another unrelated merchant using similar wording
Ask the issuer whether the transaction was submitted as recurring. If it was unauthorized, ask about blocking future merchant attempts and replacing the card.
What If an AQUISOLA Charge Appeared Recently?
A new transaction in 2026 deserves prompt attention because:
- The historical website is unavailable.
- The BBB believes the business is no longer operating.
- No verified current customer-support channel has been located.
A recent charge does not automatically prove fraud. It could be:
- A delayed adjustment
- A credit or refund
- A merchant-name reuse
- A transaction from an unrelated business
- An unauthorized payment
Ask the issuer for the complete current merchant record before assuming it came from the historical Aquisola retailer.
Historical Aquisola Contact Information
The following information appeared in older Aquisola and BBB records:
- Historical website: aquisola.com — currently unavailable
- Historical telephone: 570-718-1186 — reported disconnected and not verified as current
- Historical email: customer@aquisola.com — not verified as active
- Historical address: 2500 17th Street, Denver, CO 80211
The BBB reports that mail sent to the business address in January 2024 was returned as undeliverable.
Do not send:
- Card numbers
- Bank-account information
- Identification documents
- Passwords
- PINs or CVV codes
- Authentication codes
to these historical contact channels.
Public Reports and Consumer Experiences
There is currently one visible consumer report on this ChargeOnMyCard.com page.
The report describes:
- A battery-operated mobility-scooter order
- A purchase amount of approximately $59.85
- Tracking that reportedly showed delivery
- Merchandise the buyer said was not received
- A telephone number reported as out of service
The Better Business Bureau separately displays one customer review and two complaints involving reported delivery problems.
Those public allegations include:
- Christmas-tree purchases made through differently named websites
- Tracking that reportedly showed delivery despite no package being received
- Unanswered merchant communications
- A disconnected telephone number
- A disputed product description that allegedly did not match the item ordered
The BBB complaints were listed as unanswered. These reports do not establish that every Aquisola charge was fraudulent, but they are relevant when a cardholder experienced a similar non-delivery problem.
ChargeOnMyCard.com cannot access Aquisola, carrier, card, bank, order, refund, or dispute records. It cannot locate a package, issue a refund, reopen a card dispute, or identify a private transaction.
Frequently Asked Questions About AQUISOLA Charges
What is AQUISOLA on my credit-card statement?
It appears to be a historical billing name connected with online retail orders. The website and current customer-support operation are no longer available.
Is Aquisola still operating?
The BBB says it believes the business is out of operation. Its historical website is currently unavailable.
What did Aquisola sell?
Public reports mention mobility scooters, Christmas trees, apparel, and other merchandise. A complete verified product catalog is not currently available.
Why does the storefront name differ from AQUISOLA?
Aquisola may have been the legal or billing merchant behind a differently named online storefront.
What if tracking says my package was delivered?
Ask the carrier to verify the destination address, package weight, delivery scan, GPS information, photo, and whether the tracking number was actually addressed to you.
What if the merchant claimed it delivered a different product?
Provide the issuer with the original advertisement, order confirmation, product description, amount, and any tracking inconsistencies.
Is 570-718-1186 still Aquisola’s telephone number?
It is a historical number. Consumers reported it as disconnected, and it should not be treated as current support.
Is customer@aquisola.com still active?
It is a historical email address and is not verified as active.
Can I cancel an Aquisola order?
No active cancellation route is available. Contact the card issuer promptly when a transaction is pending, recent, or unauthorized.
How do I get a refund for merchandise never received?
Preserve the order and tracking records, attempt written contact, and dispute the transaction through the payment provider when the merchant does not resolve it.
Can I dispute a package marked delivered?
Yes, particularly when the tracking number, address, product, package weight, or delivery evidence does not match your order. Provide detailed evidence to the issuer.
Is every Aquisola charge fraudulent?
No. A transaction may have originated from a real historical purchase. The business status and public delivery complaints do not prove that every charge was unauthorized.
What should I do about a new Aquisola charge?
Ask the issuer for current merchant details, check all authorized users, lock the card when necessary, and report it promptly if it remains unauthorized.
Related Charge Guide
Help Other Cardholders Identify AQUISOLA
If you saw AQUISOLA, AQUISOLA.COM, or another variation, share what the transaction involved.
Helpful details include:
- The complete descriptor without private references
- The general amount
- The storefront or website name
- The product ordered
- The promised delivery date
- Whether tracking showed delivery
- Whether the package was actually received
- How the carrier, merchant, or issuer handled the problem
- Whether a refund or dispute was successful
Do not post card numbers, bank-account details, home addresses, tracking numbers, order numbers, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, ecommerce, online-order, delivery, refund, merchant-descriptor, and bank-statement entries using current public business records, official consumer guidance, transaction clues, and visible cardholder reports.
We distinguish the documented historical Aquisola merchant information and public delivery allegations from facts that remain unconfirmed. Cardholders should verify their specific payment with the carrier and financial institution where it appeared.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Aquisola, aquisola.com, any related online storefront, product seller, shipping carrier, payment processor, card network, bank, credit union, the Better Business Bureau, or any financial institution. Public complaints and reviews are consumer allegations and do not prove that every Aquisola transaction was fraudulent. This article is provided for informational purposes only and is not financial, legal, banking, ecommerce, delivery, refund, dispute, privacy, account-security, or fraud advice. Contact the applicable carrier, payment provider, and financial institution directly regarding a specific order or transaction.