An 844-590-2695 charge on a credit card, debit card, or bank statement may be connected with Chargefix, a payments platform that works with online merchants and payment providers.
Chargefix officially lists 844-590-2695 as its customer-care hotline for people who do not recognize a transaction.
However, the phone number does not necessarily identify the online store, product, subscription, or service you originally purchased. Chargefix says its platform can be used by merchants to recover previously failed transactions, meaning the underlying merchant may have a completely different name.
What Is the 844-590-2695 Charge?
The telephone number:
844-590-2695
is currently listed by Chargefix as its:
Customer Care Hotline
Chargefix describes itself as a platform that works with merchants and payment providers to review and recover failed customer transactions.
This means that if a previous payment to an online merchant did not successfully process, a merchant using Chargefix may potentially attempt to recover that transaction through the platform.
The underlying purchase could therefore be from a business whose name looks nothing like Chargefix or 844-590-2695.
See the official Chargefix customer-support website.
Is 844-590-2695 Chargefix?
Yes, the phone number itself is verified as belonging to Chargefix.
Chargefix currently publishes the following customer-support information:
Customer Care Hotline: +1 844-590-2695
Email: support@chargefix.co
Chargefix also lists:
Claro Stars Inc.
1150 West 300 North
Lehi, Utah 84043
on its website.
That provides a much stronger identification than relying on an anonymous charge-reporting website or telephone-number database.
What Is Chargefix?
Chargefix describes its service as a payment salvage and recovery system.
According to Chargefix, its platform partners with:
- Online merchants
- Retailers
- Payment providers
- Businesses attempting to recover failed payments
Chargefix says merchants can connect their accounts to its platform so that failed customer transactions can be reviewed and potentially recovered.
For a consumer, this creates an important distinction:
Chargefix may be involved in collecting the payment, while another company is the merchant that originally sold the product or service.
This is similar to other payment intermediaries that can appear on a card statement instead of the business name a shopper remembers.
Why Did Chargefix Bill My Card?
Chargefix’s own support documentation says that a customer may have been charged for a transaction that previously failed.
For example, you may have attempted to buy something online and initially believed the payment did not go through.
Possible scenarios include:
- A card payment was initially declined.
- A payment authorization failed.
- An online merchant attempted to recover an unpaid purchase.
- A subscription payment previously failed.
- A merchant used Chargefix to retry or recover a transaction.
Chargefix says customers should receive an email notification providing information about the transaction and the associated merchant.
This makes your email history one of the best places to identify the purchase.
How to Identify the Merchant Behind 844-590-2695
Chargefix specifically recommends checking email for a message from chargefix.co.
Use these steps:
- Search your inbox for “Chargefix.” Also search for chargefix.co.
- Check spam and junk folders. Transaction notices can be filtered automatically.
- Check promotions folders. Gmail and other services may categorize merchant messages separately.
- Look for the merchant name. Chargefix says its notification should contain information about the merchant associated with the transaction.
- Compare the amount. Match the Chargefix transaction with the amount shown in the email or original order.
- Compare the date. Remember that a recovered payment may occur after the original purchase attempt.
- Search your original order history. Look for attempted purchases that previously appeared declined or unsuccessful.
- Check subscriptions. A recurring merchant payment may have failed before being recovered.
- Ask other authorized cardholders. Someone else using the card may recognize the merchant.
Chargefix provides additional instructions on its Unknown Transaction page.
Why Doesn’t My Statement Show the Store I Purchased From?
Payment processing can involve several businesses.
A transaction can include:
- The company selling the product
- A payment gateway
- A merchant account
- A payment processor
- A billing or recovery service
- The customer’s bank or card issuer
The name visible on a bank statement may therefore differ from the website or product name a customer remembers.
In the case of Chargefix, its own documentation says it works with merchants to recover transactions.
Therefore, seeing Chargefix-related information does not necessarily mean you intentionally visited Chargefix.co and bought something directly from Chargefix.
What Does Chargefix.co on My Bank Statement Mean?
Chargefix specifically tells customers that if they see chargefix.co on a billing or bank statement, they may have purchased a product or service from a merchant that uses the Chargefix platform to recover failed transactions.
Chargefix recommends:
- Searching email for a Chargefix message.
- Checking that message for the merchant information.
- Contacting the underlying merchant about the transaction.
Its current payment page also states:
You will be billed as chargefix.co on your bank statement.
The same page currently displays:
8445902635chargefix.co
as a billing descriptor.
Therefore, related statement wording could potentially include:
- CHARGEFIX.CO
- 8445902635CHARGEFIX.CO
- 844-590-2635
- Chargefix wording combined with merchant information
Bank formatting and available statement space can change how those details appear.
What Is the Difference Between 844-590-2695 and 844-590-2635?
Chargefix currently publishes both numbers.
844-590-2695 is prominently identified as its customer-care hotline.
844-590-2635 is also listed as a Chargefix contact number and currently appears in the billing wording:
8445902635chargefix.co
on Chargefix’s payment page.
The numbers are similar, so cardholders searching one may easily encounter information about the other.
If your statement displays either number alongside Chargefix wording, review the entire descriptor before trying to identify the underlying merchant.
Could 844-590-2695 Be a Subscription Charge?
Yes, potentially.
Chargefix maintains a specific support page for customers seeking to cancel subscriptions.
That does not mean every Chargefix-related transaction is a subscription.
However, if your original merchant sold a recurring service, a failed subscription payment could potentially be handled through the platform.
Check for:
- Monthly subscriptions
- Annual renewals
- Membership programs
- Free trials that became paid
- Online services
- Digital products
- Physical products sold through recurring plans
Review previous card statements to determine whether the same merchant or similar amount appears regularly.
How Do I Cancel a Subscription Connected With Chargefix?
Chargefix recommends identifying the underlying merchant before trying to cancel.
Its cancellation instructions tell consumers to:
- Search email for a Chargefix message.
- Find the merchant’s name and contact information.
- Contact the merchant.
- Request cancellation directly from the merchant.
If you cannot identify the merchant, Chargefix says you can contact its support team for assistance.
See the official Chargefix subscription-cancellation instructions.
How Do I Request a Refund?
Chargefix similarly directs refund requests toward the underlying merchant.
First:
- Find the Chargefix transaction email.
- Identify the merchant.
- Locate the merchant’s support information.
- Explain the transaction and why you are requesting a refund.
Chargefix says customers who cannot identify or contact the merchant can contact Chargefix for further assistance.
See Chargefix’s refund instructions.
What If I Was Charged Twice?
Chargefix’s support center specifically addresses duplicate charges.
Before assuming two transactions are duplicates:
- Compare both amounts.
- Compare transaction dates.
- Check whether one charge is still pending.
- Look for multiple orders.
- Review subscription billing.
- Check the Chargefix email for transaction details.
If both completed charges correspond to the same purchase, contact the merchant or Chargefix using verified contact information.
Could 844-590-2695 Be an Online Shopping Charge?
Yes.
Chargefix describes its customer-support operation as serving online retailers.
A Chargefix-related transaction could therefore involve:
- An ecommerce purchase
- A product ordered through an online advertisement
- A subscription
- A digital product
- A physical product
- A merchant whose original payment attempt failed
One public consumer report from April 2026 also described charges associated with the exact 844-590-2695 number as an online-purchase issue.
That is a single consumer allegation and does not establish what caused every transaction displaying the phone number.
Use Chargefix’s official records and your own transaction history to identify your specific merchant.
Can I Contact Chargefix About an Unknown Transaction?
Yes.
Chargefix currently provides:
Customer Care: 844-590-2695
Email: support@chargefix.co
Support Website: support.chargefix.co
Chargefix’s contact form asks for the last four digits of the card that was charged or other relevant transaction information.
Do not send:
- Your full credit-card number
- Your CVV security code
- Your PIN
- Your online-banking password
- Your email password
- One-time authentication codes
Only provide information necessary to identify the transaction.
What If You Still Don’t Recognize the Charge?
If neither Chargefix nor your email records help identify a legitimate purchase:
- Open the complete bank transaction.
- Record every word and number in the descriptor.
- Check whether the transaction is pending or completed.
- Search email for the exact dollar amount.
- Check recent declined purchases.
- Review online shopping and subscriptions.
- Ask all authorized card users.
- Ask your bank for the complete merchant information.
Your card issuer may have additional details such as:
- Merchant name
- Merchant telephone number
- Merchant category
- Merchant country
- Whether the transaction was online
- Whether it was marked as recurring
- Whether a digital wallet was used
See our guide to investigating an unrecognized credit-card or bank charge for additional steps.
Is an 844-590-2695 Charge Unauthorized?
Not automatically.
The telephone number belongs to a real payments platform, and Chargefix explains that customers may see transactions resulting from merchants using its payment-recovery service.
A legitimate transaction might therefore be difficult to recognize because:
- The original payment previously failed.
- The merchant name differs from Chargefix.
- The purchase happened several days earlier.
- Another authorized cardholder made the purchase.
- A recurring subscription was retried.
However, the fact that the number belongs to Chargefix does not prove that your particular transaction was authorized.
If nobody authorized to use your card recognizes the underlying merchant or purchase, contact your financial institution promptly.
How to Dispute an Unauthorized 844-590-2695 Charge
If you cannot connect the transaction with an authorized purchase after checking Chargefix, the underlying merchant, email records, subscriptions, and other cardholders, contact the card issuer.
Ask:
- What is the complete merchant name?
- What is the complete statement descriptor?
- What merchant category was submitted?
- Was the transaction online?
- Was it marked as recurring?
- Was this a retry of an earlier transaction?
- Are additional transactions pending?
- Should the card be replaced?
For U.S. credit cards, the Consumer Financial Protection Bureau recommends contacting the card issuer promptly about billing errors.
To preserve certain federal billing-error rights, consumers generally must also provide written notice within 60 calendar days after the statement containing the disputed charge was sent.
Debit-card protections and deadlines differ, so contact your bank promptly if an unfamiliar debit transaction appears.
Frequently Asked Questions
What is 844-590-2695 on my credit card?
844-590-2695 is an official Chargefix customer-care telephone number. Chargefix works with online merchants and payment providers to recover failed transactions, so the underlying merchant may be another company.
Who owns 844-590-2695?
Chargefix currently publishes 844-590-2695 as its customer-care hotline.
What is Chargefix?
Chargefix describes itself as a platform that partners with merchants and payment providers to review and recover failed customer transactions.
Why would Chargefix charge my card?
Chargefix says you may have purchased a product or service from a merchant using its platform to recover a failed transaction. Search email for a Chargefix notification containing merchant details.
What merchant made the 844-590-2695 charge?
The telephone number identifies Chargefix support, not necessarily the retailer you purchased from. Check your Chargefix email for the underlying merchant name.
What does chargefix.co mean on my statement?
Chargefix says a chargefix.co statement entry may result from a merchant using its platform to recover a failed payment.
Is 844-590-2695 the same as 844-590-2635?
No. They are different telephone numbers, but Chargefix currently lists both. Its customer-support site prominently uses 844-590-2695, while its payment page displays the billing descriptor 8445902635chargefix.co.
Could Chargefix be a subscription?
The underlying merchant could be a subscription business. Chargefix maintains instructions for customers seeking to identify and cancel subscription transactions.
How do I cancel the charge?
Identify the underlying merchant first. Chargefix recommends searching your email for its transaction notice and contacting the merchant directly about cancellation.
How do I get a refund from Chargefix?
Chargefix recommends identifying and contacting the underlying merchant. If you cannot identify or reach the merchant, Chargefix says you can contact its support team for assistance.
Is an 844-590-2695 charge fraud?
Not automatically. The number is a verified Chargefix support number. First identify the merchant and purchase. If nobody authorized to use the card recognizes the transaction, contact the card issuer promptly.
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Why Trust ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, payment-processor, subscription, online-shopping, merchant-phone-number, and bank-statement descriptors using current official merchant information, payment documentation, consumer resources, and reported statement patterns.
For this guide, Chargefix’s own current website verifies 844-590-2695 as its customer-care hotline. Chargefix also states that it partners with merchants and payment providers to recover failed transactions and instructs customers with unknown transactions to look for Chargefix emails containing the associated merchant information.
We also verified an important difference between Chargefix’s telephone numbers: its current payment page says transactions made there will be billed as chargefix.co and displays 8445902635chargefix.co, while 844-590-2695 is prominently listed as its customer-support hotline.
For that reason, we identify 844-590-2695 as a verified Chargefix connection without claiming that every Chargefix transaction must display that exact phone number.
Last reviewed: August 20, 2026
ChargeOnMyCard.com is not affiliated with Chargefix, Claro Stars Inc., any merchant using Chargefix, any payment provider, card network, bank, or financial institution. This article provides general informational guidance and cannot access a Chargefix transaction, merchant account, subscription, order, credit card, debit card, or bank account; identify who authorized a private transaction; cancel a subscription; issue a refund; block a card; or file a dispute. Verify an individual charge with Chargefix, the underlying merchant, and your financial institution.