An ULTA BEAUTY, ULTA.COM, ULTA #, or ULTA 3 charge on a credit card, debit card, or bank statement usually relates to a purchase from Ulta Beauty.
The transaction may involve an Ulta Beauty store, Ulta.com order, mobile-app purchase, pickup authorization, salon service, gift card, or order placed by another authorized cardholder. Identifying Ulta as the merchant does not prove that a particular transaction was authorized.
What Is the ULTA BEAUTY Charge?
Ulta Beauty is a U.S. beauty retailer selling cosmetics, skin-care products, hair-care products, fragrances, beauty tools, wellness products, and gifts. Many locations also provide salon, brow, makeup, and other beauty services.
An Ulta transaction may represent:
- An in-store merchandise purchase
- An order placed through Ulta.com
- A purchase made through the Ulta Beauty mobile app
- An in-store or curbside pickup order
- A salon or beauty-service appointment
- A gift card or eGift Card purchase
- A UB Marketplace product
- An order placed by another authorized cardholder
- A pending authorization or completed payment
- An incorrect, duplicate, or unauthorized transaction
Common Ulta Statement Descriptors
The exact wording can vary by bank, store location, purchase method, and available statement space. It may appear as:
- ULTA BEAUTY
- ULTA
- ULTA.COM
- ULTA.COM IL
- ULTA INC
- ULTA # followed by a store number
- ULTA followed by a city and state
- ULTA 3
- PENDING ULTA
- CHECKCARD ULTA
- POS DEBIT ULTA
Ulta does not publish a complete official list of every bank-statement variation. Copy the complete descriptor and compare the store number, city, date, and amount with the receipt.
What Is an ULTA.COM Charge?
An ULTA.COM charge normally points to an order placed through Ulta’s website or mobile app rather than a purchase made at a physical checkout counter.
Search every possible email account for:
- Ulta Beauty
- Ulta.com
- Order confirmation
- Pickup confirmation
- Shipping confirmation
- Ready for pickup
- Order canceled
- The exact transaction amount
Sign in to the official Ulta Beauty account page and compare the transaction with recent orders, pickups, returns, refunds, and Rewards activity.
What Does ULTA 3 Mean?
ULTA 3 may be historical business wording connected with Ulta Beauty. Ulta previously operated under corporate names that included Ulta3, Inc., Ulta 3 The Cosmetic Savings Store, Inc., and Ulta 3 Cosmetics & Salon, Inc.
Therefore, ULTA 3 should not automatically be interpreted as:
- Three separate Ulta charges
- A three-month subscription
- A third-party payment processor
- A quantity of three products
Compare the complete transaction with an Ulta purchase, store location, receipt, or order before treating it as authorized.
Why Is the Ulta Charge Pending?
A pending Ulta transaction may be a temporary authorization rather than the final completed charge.
Ulta’s official pickup information says an authorization hold is placed on the payment method when an order is submitted. The card is then charged when the order is picked up.
This can temporarily produce:
- A pending authorization
- A later completed purchase
- A changed final amount when part of an order is unavailable
- A released authorization after an order is canceled or not collected
Do not automatically count a pending authorization and a matching completed payment as two completed charges. Compare their status and wait for the pending entry to update when there are no other signs of unauthorized activity.
Why Are There Multiple Ulta Charges?
More than one Ulta entry may result from:
- Separate store and online purchases
- More than one order
- A pickup authorization followed by the completed payment
- A failed order attempt followed by a successful transaction
- Items fulfilled or shipped separately
- Different authorized cardholders shopping at Ulta
- A merchandise purchase and a separate salon service
- A purchase followed by a return or adjustment
- A genuine duplicate completed transaction
- Repeated unauthorized use
Compare every amount, transaction status, order number, store location, and receipt separately.
Could the Charge Be for an Ulta Beauty Service?
Ulta Beauty stores may offer salon and other beauty services. Depending on the location, a charge could involve:
- Haircut or styling services
- Hair color or treatment
- Brow services
- Makeup or lash services
- Ear piercing
- Products purchased during an appointment
- A service and retail products combined in one transaction
- A tip processed separately from the original service amount
Check appointment confirmations, service receipts, Rewards activity, and the store location shown by the bank.
Ulta Beauty at Target and Delivery-App Purchases
A purchase from an Ulta Beauty section inside Target will usually be processed through Target. The card statement may therefore show Target rather than Ulta Beauty.
Ulta products can also be purchased through delivery and marketplace services. Depending on how the order was placed, the statement may identify DoorDash, Instacart, Uber Eats, TikTok Shop, Target, or another platform instead of Ulta.
Check the app or retailer that accepted the order before contacting Ulta about a transaction displaying another merchant name.
Is This an Ulta Credit-Card Payment?
An Ulta purchase and a payment toward an Ulta credit-card bill are different transactions.
Ulta currently offers:
- The Ulta Beauty Rewards Credit Card, which is generally limited to eligible Ulta purchases
- The Ulta Beauty Rewards Mastercard, which can also be used wherever Mastercard is accepted
Both programs are administered through Comenity Capital Bank. A bank-account withdrawal used to pay the card may appear as:
- COMENITY PAY OH
- COMENITY PAY OH WEB PYMT
- COMENITY PAY OH WEB PYMT ID
- ACH COMENITY PAY
- BREAD FINANCIAL PAYMENT
- CARDMEMBER SERV WEB PYMT
If your transaction contains this wording, see the COMENITY PAY OH WEB PYMT ID charge guide. That entry is generally a credit-card bill payment rather than the original Ulta merchandise purchase.
Ulta Beauty Rewards Is Not Automatically a Credit Card
Ulta Beauty Rewards is Ulta’s free customer loyalty program. Membership in the Rewards program by itself does not mean the member opened an Ulta credit card.
Rewards activity can still help identify a transaction. Sign in and check whether points were earned or redeemed around the charge date. A matching points entry may identify the store, order, or purchase amount.
How to Verify an Ulta Charge
- Copy the complete statement wording. Include any store number, location, website, or telephone number.
- Record the date and amount. Check several days before the posting date.
- Determine the status. Identify whether it is pending, completed, reversed, or refunded.
- Search email and text messages. Look for online orders, pickup notices, shipping messages, and salon appointments.
- Review the Ulta account. Check order history, pickup activity, returns, refunds, and Rewards points.
- Check physical receipts. Compare the store number and city shown on the receipt.
- Ask authorized cardholders. Someone may have purchased cosmetics, fragrance, hair products, or a gift.
- Review delivery apps. Check Target, DoorDash, Instacart, Uber Eats, and other services when applicable.
- Distinguish the purchase from a card payment. COMENITY or BREAD wording may identify an Ulta credit-card bill payment.
- Contact Ulta or the bank. Use official contact information when the transaction remains unclear.
Ulta Beauty Guest Services
Ulta currently publishes the following Guest Services options:
- Telephone: 1-866-983-8582
- Text support: 309-650-8582
- Published support availability: 7:00 a.m.–11:00 p.m. Central Time, seven days a week
- Guest Services: Ulta Beauty Guest Services
- Email form: Contact Ulta Beauty
Ulta specifically warns customers not to include credit-card, gift-card, or eGift Card numbers in its online contact form.
Ulta Credit-Card Support
For questions about an Ulta Beauty Rewards credit-card account, contact Comenity Capital Bank rather than ordinary store Guest Services:
- Ulta Beauty Rewards Mastercard: 1-866-257-9195
- Ulta Beauty Rewards Credit Card: 1-866-254-9971
- TDD/TTY: 1-888-819-1918
- Official information: Ulta Beauty credit-card help
Ulta Returns and Refunds
Ulta’s current return information generally provides:
- Returns within 30 days with proof of purchase may be refunded to the original payment method.
- Eligible returns made between 31 and 60 days may receive an Ulta Beauty electronic gift card.
- Returns received after 60 days may not qualify for a refund.
- Ulta.com purchases may generally be returned in an Ulta Beauty store or mailed according to the current instructions.
- Marketplace and third-party delivery purchases can have different procedures.
For mailed Ulta.com returns, Ulta says processing can take up to 30 business days after the distribution center receives the product. A card or bank refund may require another seven to ten days to appear after the refund notification.
Review the current Ulta return and refund information before sending a product back. Keep the receipt, shipping record, tracking number, return confirmation, and refund email.
What If You Did Not Authorize the Ulta Purchase?
An authentic Ulta descriptor does not establish that the cardholder authorized the transaction.
Contact Ulta and the financial institution promptly when:
- No authorized cardholder recognizes the purchase
- No receipt, order, pickup, service, or Rewards activity matches
- Ulta cannot locate a corresponding transaction
- Two completed charges appear for one purchase
- The amount is significantly different from the receipt
- A canceled order still produced a completed payment
- Additional unfamiliar transactions are appearing
- The card or online account may have been compromised
Credit Card Disputes
Contact the credit-card issuer using its official app, website, or the telephone number printed on the card. Keep the receipt, order history, cancellation records, return tracking, refund confirmation, and Ulta correspondence.
The Consumer Financial Protection Bureau explains credit-card dispute procedures and written-notice requirements.
Debit Card and Bank Account Transactions
An unauthorized debit-card transaction can immediately reduce the available bank balance. Report it promptly and ask:
- Whether the transaction is pending or completed
- Whether the card was used online or in a store
- Whether a digital wallet was used
- Which store number and location were supplied
- Whether the card should be locked or replaced
- How to submit an unauthorized-transfer claim
The CFPB provides separate guidance for unauthorized debit and bank transactions.
Watch Out for Fake Ulta Support
Use Ulta.com, the official Ulta app, your receipt, or the number printed on the payment card. Do not trust a telephone number merely because it appears in a search result, advertisement, pop-up, email, text message, or public comment.
Never provide an unexpected caller with:
- Your complete card or bank-account number
- Your Ulta or banking password
- Your PIN or CVV code
- A one-time verification code
- Remote access to your telephone or computer
- Gift cards or cryptocurrency to obtain a refund
Consumer Reports and Experiences
Some consumers have reported seeing multiple Ulta authorizations or charges after online or pickup orders. These are individual reports and do not establish that every repeated entry is a billing error or unauthorized transaction.
Ulta’s official pickup information confirms that an authorization hold may be placed when the order is submitted, followed by the actual charge when the order is collected. Compare pending and completed entries before deciding that the same purchase was billed twice.
If two matching transactions both become completed and only one purchase was authorized, contact Ulta and the card issuer.
Frequently Asked Questions
What is ULTA BEAUTY on my credit card?
It usually represents an Ulta Beauty merchandise purchase, online order, pickup, salon service, gift card, or another transaction processed by Ulta.
What is ULTA.COM on my bank statement?
ULTA.COM generally points to an online or mobile-app order. Search email and Ulta order history for a matching amount and date.
What does ULTA 3 mean?
Ulta previously used corporate names containing Ulta3 and Ulta 3. The number does not automatically mean three purchases or a subscription.
Why is an Ulta charge pending?
It may be an authorization placed when an online or pickup order was submitted. Ulta states that pickup orders are charged when collected, after an earlier authorization hold.
Why did Ulta charge me twice?
One entry may be pending while the other is completed. Other possibilities include separate orders, a payment retry, split fulfillment, another cardholder, or a true duplicate. Compare the status of both entries.
Is COMENITY PAY an Ulta purchase?
Usually not. It generally identifies a payment toward a Comenity or Bread Financial credit-card account. The original Ulta purchase should appear separately on the credit-card statement.
Is Ulta Beauty Rewards a credit card?
No. Ulta Beauty Rewards is a free loyalty program. Ulta separately offers an Ulta Beauty Rewards Credit Card and an Ulta Beauty Rewards Mastercard administered through Comenity Capital Bank.
Can ChargeOnMyCard.com locate an Ulta order?
No. ChargeOnMyCard.com cannot access Ulta accounts, orders, Rewards activity, credit-card accounts, refunds, or bank systems.
Related Beauty, Store-Card, and Unknown Charge Guides
- COMENITY PAY OH WEB PYMT ID Charge on Bank Statement
- 700 N San Vicente Blvd Charge: FabFitFun?
- Unrecognized Charge on Your Credit Card or Bank Statement: What to Do
Share Your Ulta Charge Experience
If you identified an ULTA BEAUTY, ULTA.COM, ULTA #, ULTA 3, or similar charge, share nonprivate information that could help another cardholder.
Helpful details include the shortened descriptor, general amount, store number or city, whether it involved an online order, pickup, beauty service, gift card, authorized user, pending hold, duplicate payment, return, or refund, and how Ulta or the bank resolved it.
Do not post card numbers, card digits, bank details, Rewards account information, order numbers, personal email addresses, addresses, telephone numbers, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches unfamiliar credit-card, debit-card, retail, online-order, authorization, store-card, and bank-statement descriptors using official merchant information, consumer-protection guidance, and visible cardholder experiences.
We distinguish an Ulta merchandise purchase from an Ulta Beauty Rewards credit-card payment and explain how to verify orders, pickup authorizations, store locations, returns, refunds, and unauthorized transactions.
Last reviewed: August 14, 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Ulta Beauty, Ulta Beauty, Inc., Ulta Salon, Cosmetics & Fragrance, Inc., Target, DoorDash, Instacart, Uber Eats, TikTok Shop, Comenity Capital Bank, Bread Financial, Mastercard, any purchaser, bank, credit union, card issuer, card network, payment processor, or financial institution. This article is for informational purposes only and is not financial, legal, retail, credit, banking, refund, dispute, security, or fraud-prevention advice. Contact the appropriate merchant and financial institution directly regarding a specific transaction.