What is the THESTREETCOM ACTION charge?
THESTREETCOM ACTION is a legacy billing descriptor connected with TheStreet and its former Action Alerts PLUS investment-research subscription.
Statement text can be shortened by a bank or card network. Older variations may include:
- THESTREETCOM ACTION
- THESTREETCOM*ACTION
- THESTREETCOM*ACTION ALERT
- THESTREETCOM*ACTION ALE
- THESTREET.COM ACTION
The descriptor may also be preceded by terms such as CHECKCARD, CHKCARD, POS PURCHASE, PENDING, or REVERSE. Those terms usually describe how the transaction was processed rather than identifying a different merchant.
Is Action Alerts PLUS still available?
The service has changed since this descriptor first appeared. In 2024, TheStreet announced that Action Alerts PLUS, Real Money, and Top Stocks had been combined under TheStreet Pro. Action Alerts PLUS is now identified as TheStreet Pro Portfolio.
You can read TheStreet’s explanation of the transition to TheStreet Pro.
Because THESTREETCOM ACTION is a legacy descriptor, a current charge should be verified against your account and receipt. The wording appearing on statements may have changed since the original Action Alerts PLUS service was sold under that name.
Why might this charge appear?
Possible explanations include:
- A monthly or annual TheStreet subscription renewal
- A subscription originally purchased as Action Alerts PLUS
- A subscription that was transferred or incorporated into TheStreet Pro
- A trial or promotional subscription that converted to a paid plan
- A purchase made by another member of the household
- An old card saved in a TheStreet account
How to verify a THESTREETCOM ACTION charge
- Compare the charge date and amount with your TheStreet subscription history.
- Search your email for “TheStreet,” “Action Alerts PLUS,” “AAP,” “TheStreet Pro,” “subscription,” and “renewal.”
- Ask other authorized cardholders whether they subscribed to an investing or financial-news service.
- Go directly to TheStreet.com and sign in. Do not use a link from an unexpected billing email.
- Open your profile and review the Subscriptions section for an active or recently renewed plan.
How to contact TheStreet
TheStreet currently lists the following customer-support options:
- Customer support: 866-321-8726
- Hours: Monday through Friday, 9 a.m. to 6 p.m. Eastern Time
- Online help: Manage, change, or cancel a TheStreet subscription
When contacting support, provide the charge date, amount, last four digits of the card, account email address, and exact statement descriptor. Never publish a complete card number in a comment or email.
How to cancel a TheStreet subscription
TheStreet’s current cancellation instructions are:
- Sign in at TheStreet.com.
- Open the account or profile menu.
- Select Subscriptions.
- Locate the subscription you want to end.
- Select the cancellation option and follow the provided instructions.
- Save the cancellation request and confirmation for your records.
If the online process does not work, contact customer support. TheStreet says subscriptions are generally non-refundable after 30 days, although the terms applying to your particular purchase may vary.
Can you request a refund?
Cancellation prevents future renewals but does not necessarily refund a charge that has already been processed. Contact TheStreet first if:
- You canceled before the renewal date but were still charged
- You were charged twice
- The amount differs from the renewal notice
- You did not receive the subscription access you purchased
- A promotional or trial offer was billed differently than expected
Request a written response and retain any receipt, renewal notice, cancellation confirmation, and support case number.
How to dispute an unauthorized charge
If TheStreet cannot locate an account connected with the transaction—or if you confirm that nobody authorized it—report the charge to the bank or card issuer promptly.
For a credit-card billing error, the Consumer Financial Protection Bureau recommends contacting the issuer immediately and sending a written billing-error notice within 60 days after the statement containing the charge was sent. Review the CFPB’s credit-card dispute guidance for the applicable steps.
Debit-card reporting deadlines and possible liability can differ, so notify the bank immediately rather than waiting for the next statement.
Frequently asked questions
Is THESTREETCOM ACTION necessarily fraudulent?
No. It has historically been associated with TheStreet’s Action Alerts PLUS subscription. However, you should still verify the account, amount, and renewal date.
What happened to Action Alerts PLUS?
TheStreet incorporated Action Alerts PLUS into TheStreet Pro. Its portfolio service is now called TheStreet Pro Portfolio.
Could this be an automatic renewal?
Yes. TheStreet offers continuously renewing subscriptions. Check the Subscriptions section of your account and any renewal notice sent to your email address.
Will canceling automatically produce a refund?
Not necessarily. Cancellation and refund requests are separate. Ask TheStreet support whether the charge qualifies for a refund under the terms applying to your subscription.
What if TheStreet cannot locate the charge?
Confirm that you supplied the exact statement text, amount, transaction date, account email, and last four card digits. If TheStreet still cannot identify it and nobody authorized the payment, contact the card issuer.
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Charge On My Card is an independent statement-descriptor reference. It is not affiliated with TheStreet, Action Alerts PLUS, or TheStreet Pro. Merchant descriptors and subscription procedures can change.