A Lucidchart charge, Lucidspark charge, Lucid Software charge, or similar Lucid entry on a credit card, debit card, or bank statement usually relates to a monthly or annual subscription purchased through Lucid Software.
More than one Lucid charge may appear when a customer has separate Lucidchart and Lucidspark subscriptions, upgrades a plan, adds Team licenses, uses multiple account email addresses, or allows a free trial to become a paid subscription. An actual duplicate or unauthorized payment is also possible, so compare every completed transaction with the Plans & Billing history before deciding how to respond.
What Is the Lucidchart or Lucidspark Charge?
Lucid Software offers visual-collaboration and workplace-planning products, including:
- Lucidchart
- Lucidspark
- Lucid Suite plans that may include more than one product
- Individual subscriptions
- Team subscriptions
- Enterprise subscriptions
A Lucid charge may represent:
- A monthly Lucidchart subscription
- An annual Lucidchart subscription
- A monthly or annual Lucidspark subscription
- A Lucid Suite or multi-product plan
- A free trial that converted into a paid plan
- An automatic subscription renewal
- A plan upgrade
- An additional Team license
- An automatically added license after available seats were used
- A purchase made by a family member or company administrator
- A separate Lucid account using another email address
- An unauthorized card transaction
Possible Lucid Statement Variations
The wording may vary according to the card issuer, payment processor, country, and product.
Possible variations may include:
- LUCID SOFTWARE
- LUCID SOFTWARE INC
- LUCIDCHART
- LUCIDSPARK
- LUCID.CO
- LUCID APP
- LUCID SOFTWARE UT
- PENDING LUCID SOFTWARE
- CHECKCARD LUCID SOFTWARE
- CHKCARD LUCIDCHART
- POS DEBIT LUCID SOFTWARE
Not every variation above has been independently confirmed as a current bank descriptor. Copy the wording exactly as displayed when contacting Lucid or the financial institution.
Why Are There Multiple Lucidchart or Lucidspark Charges?
Multiple Lucid charges do not automatically mean the same subscription was billed more than once.
Possible explanations include:
- Separate subscriptions to Lucidchart and Lucidspark
- A Lucidchart renewal and a separate Lucidspark renewal
- A plan upgrade
- An additional Team license
- An automatic increase in licensed seats
- Two Lucid accounts registered with different email addresses
- Separate purchases by family members or coworkers
- A trial conversion followed by another product purchase
- A pending authorization and the final posted charge
- A failed payment followed by a later successful attempt
- An actual duplicate completed payment
- Repeated unauthorized use
Compare each transaction with the product name, invoice date, billing cycle, account email, and number of paid licenses.
Are Lucidchart and Lucidspark Billed Separately?
They can be.
Lucidchart and Lucidspark are separate Lucid products. Depending on the account and plan, a customer may have:
- Only Lucidchart
- Only Lucidspark
- Separate subscriptions to both products
- A multi-product or Suite plan
- Different licenses assigned to different Team members
Lucid says that when more than one Lucid product is subscribed to separately, each product must be canceled separately.
Canceling Lucidchart does not necessarily cancel Lucidspark. Canceling Lucidspark does not necessarily cancel Lucidchart.
Can Upgrading a Lucid Plan Cause Another Charge?
A plan upgrade or product change can alter the amount billed to the account.
Before upgrading, review:
- The product being added
- The billing cycle
- The number of licenses
- The renewal date
- The amount due at checkout
- Whether Lucidchart, Lucidspark, or both are included
After an upgrade, save the confirmation and compare it with the next invoice. Contact Billing Support if the amount or number of licenses differs from what was approved.
Can Removing and Re-Adding Licenses Cause Charges?
Team accounts require careful license management.
Depending on the account settings:
- A new user may be assigned an available license.
- A request for a license may require administrator approval.
- A new license may be added automatically when no paid seat remains.
- An automatic license addition may increase the subscription cost.
Removing a person from a Team account does not necessarily create an immediate refund or erase charges already incurred during the current subscription term.
Account owners and billing administrators should review:
- The current licensed-user list
- Pending license requests
- Automatic license-approval settings
- The number of Lucidchart licenses
- The number of Lucidspark licenses
- The next renewal total
What Is Lucid Auto-Upgrade?
Some Team-account settings allow licenses to be added automatically when available seats have been used.
This can be helpful for organizations that want uninterrupted access, but it can also create an unexpected charge when:
- A new employee joins the account
- A user requests a paid license
- An administrator assigns another product
- No unused licenses remain
- Automatic approval is enabled
If a Team-account invoice is higher than expected, check whether new licenses were automatically added.
Did a Free Lucid Trial Become a Paid Subscription?
A Lucid free trial may become a paid subscription based on the plan and billing information selected during signup.
Check for:
- A trial-start confirmation
- The stated trial-end date
- The product selected
- A monthly or annual billing choice
- A trial-expiration message
- A paid invoice issued after the trial
A trial may have been started by:
- The cardholder
- A family member
- A coworker
- A company administrator
- Someone using a different account email
Do Lucid Subscriptions Renew Automatically?
Lucid says monthly and annual licenses automatically renew unless they are canceled or payment collection fails.
A renewal may be overlooked when:
- The account is used infrequently
- The subscription uses an old email address
- A former employee created the plan
- The cardholder thought a trial had been canceled
- Only one of two Lucid products was canceled
- The subscription renews annually rather than monthly
Review the billing cycle and next renewal date in the Plans & Billing area.
How to Verify a Lucid Software Charge
- Copy the complete statement descriptor.
- Record the amount and transaction date.
- Confirm whether the transaction is pending or completed.
- Search every email address for Lucid receipts.
- Sign in to the Lucid account.
- Open Account Settings and Plans & Billing.
- Review every current Lucid product.
- Check monthly or annual renewal dates.
- Review billing history and download the invoice.
- Check the number of paid licenses.
- Review auto-upgrade and license-request settings.
- Ask family members, coworkers, and administrators.
- Contact Lucid Billing Support if the charge remains unclear.
Search email for:
- Lucid
- Lucid Software
- Lucidchart
- Lucidspark
- Free trial
- Subscription
- Renewal
- Invoice
- License
- The exact transaction amount
How to Review Lucid Billing History and Invoices
Lucid provides billing history through the Plans & Billing area.
The billing information may show:
- The transaction date
- The amount
- The Lucid product
- The payment method
- Past invoices
- Current subscription details
Official billing overview:
Lucid plans and billing overview
Invoice instructions:
Access Lucid billing history and paid invoices
What If One Lucid Charge Does Not Name a Product?
A billing-history entry or card descriptor may sometimes identify Lucid Software without clearly displaying Lucidchart or Lucidspark.
Use the following clues:
- The amount
- The invoice date
- The account email
- The product shown under Current Plan
- The number of paid licenses
- The prior invoice amount
Ask Billing Support to identify the product, account email, plan, and license count connected with the transaction.
What Is a Pending Lucid Charge?
A pending entry may:
- Become the final completed subscription charge
- Update with a longer descriptor
- Disappear after an authorization reversal
- Be followed by a later successful attempt after a failed payment
Do not automatically count a pending entry and its completed replacement as two final charges.
Contact the issuer promptly if:
- Both transactions complete
- The amounts are different and unexplained
- Additional unfamiliar merchants appear
- The card may have been compromised
How to Cancel Lucidchart or Lucidspark
To cancel a paid Lucid product:
- Sign in to the correct Lucid account.
- Open Account Settings.
- Go to Plans & Billing.
- Locate the Lucid product under Your Plans.
- Open the three-dot menu next to that product.
- Select the cancellation option.
- Follow every confirmation prompt.
- Save the cancellation confirmation.
- Repeat the process for any other paid Lucid product.
Official instructions:
Deleting the app, closing a browser tab, removing a user, or stopping use of Lucid does not necessarily cancel the paid subscription.
What Happens After Canceling?
A paid plan generally remains available until the end of its current billing period and then moves to the applicable limited or free access level.
Cancellation normally:
- Stops the next automatic renewal
- Does not immediately erase stored documents
- Does not automatically cancel another Lucid product
- Does not ordinarily produce a prorated refund
Confirm the end date and verify that every unwanted product was canceled.
Does Lucid Provide Refunds?
Lucid publishes a no-refund policy for cancellations and generally does not provide refunds or credits for unused portions of a subscription term.
That does not prevent a customer from contacting Billing Support about:
- An actual duplicate completed charge
- An incorrect amount
- An unauthorized purchase
- A product that was not ordered
- An account that cannot be identified
- A documented billing-system error
Do not describe a known authorized renewal as fraud solely to avoid a no-refund policy.
Suggested Lucid Billing-Support Message
I am contacting you about a Lucid Software charge dated [date] for [amount]. Please identify the Lucid product, account email, billing cycle, number of licenses, and invoice connected with the transaction. I am also seeing [describe any second charge]. Please confirm whether the entries represent separate products, an upgrade, added licenses, a renewal, a pending authorization, or a duplicate completed payment.
Do not send:
- A complete card number
- The CVV or PIN
- Your Lucid password
- An email password
- A one-time authentication code
Current Lucid Software Contact Information
- Business: Lucid Software Inc.
- Official website: Lucid.co
- Help Center: Lucid Help Center
- Billing-support ticket: Submit a Lucid billing request
- Support email: [email protected]
- Global headquarters: 10355 South Jordan Gateway, Suite 300, South Jordan, UT 84095
No verified public consumer billing telephone number was found on the current official Lucid pages reviewed. Use the Help Center and Billing Support ticket instead of an unverified number from a search result.
What If You Never Purchased Lucidchart or Lucidspark?
- Save the descriptor, amount, and date.
- Ask family members and authorized card users.
- Ask coworkers and company administrators.
- Search all personal and work email addresses.
- Check whether a free trial was started.
- Contact Lucid Billing Support.
- Ask Lucid to identify the product and account email.
- Lock the card if other suspicious activity appears.
- Notify the issuer if no authorized account can be identified.
A genuine Lucid Software descriptor does not prove that the cardholder authorized the purchase.
Is Lucid Software the Same as Lucid Trading?
No.
Lucid Software operates products such as Lucidchart and Lucidspark. Lucid Trading is a separate futures-trading program and account-fee business.
Check the complete descriptor and receipt before contacting either company.
Is Lucid Software the Same as Lucid Motors?
No.
Lucid Motors is an electric-vehicle company and is separate from Lucid Software, Lucidchart, and Lucidspark.
Credit Card Dispute Guidance
Contact the credit-card issuer promptly when:
- No authorized Lucid account can be identified
- The card was used without permission
- Two identical completed charges remain unresolved
- The amount differs from the invoice
- Lucid cannot locate the transaction
- Billing continues after every relevant product was canceled
To preserve applicable billing-error rights:
- Call the issuer promptly.
- Use its official dispute process.
- Follow up in writing when required.
- Meet all applicable reporting deadlines.
- Keep invoices, screenshots, cancellation records, and support responses.
Official guidance:
CFPB credit-card dispute guidance
Debit Card and Bank Account Guidance
Report an unauthorized debit-card or bank transaction immediately.
Ask the bank:
- Whether another Lucid authorization is pending
- Whether both entries have completed
- Whether the card or payment token should be replaced
- Whether additional merchant data is available
- What documentation is required
Official guidance:
CFPB unauthorized debit and bank-transaction guidance
Credit-card and debit-card procedures, protections, and deadlines differ.
Watch Out for Fake Lucid Support
Use Lucid.co, the official Help Center, or the Billing Support ticket form.
Be suspicious of anyone who:
- Requests payment to cancel a Lucid subscription
- Asks for the full card number
- Requests a PIN, CVV, password, or authentication code
- Wants remote access to a device
- Requests gift cards or cryptocurrency
- Promises a refund in exchange for an advance fee
Consumer Reports and Experiences
There are currently zero visible public reviews on this new ChargeOnMyCard.com page.
ChargeOnMyCard.com has not received visible public confirmation establishing:
- Which Lucid products generated reported charges
- Whether multiple entries represented separate subscriptions
- Whether Team licenses were added automatically
- Whether a free trial became paid
- Whether a refund was requested or approved
- Whether a transaction was unauthorized
ChargeOnMyCard.com cannot:
- Access Lucid accounts
- Cancel Lucidchart or Lucidspark
- Remove Team licenses
- Issue a refund
- Change a billing cycle
- Replace a payment card
- Submit a dispute
Frequently Asked Questions About Lucid Charges
What is Lucid Software on my credit-card statement?
It usually represents a monthly or annual subscription to a Lucid product such as Lucidchart or Lucidspark.
Why am I getting separate Lucidchart and Lucidspark charges?
You may have separate paid subscriptions to both products. Each separately subscribed product must be canceled individually.
Does Lucidchart renew automatically?
Lucid says monthly and annual licenses automatically renew unless canceled or the payment fails.
Can a Lucid free trial charge my card?
A trial may convert into the paid plan and billing cycle selected during signup.
Can adding a Team member cause another charge?
Yes. When no unused seats remain, certain Team-account settings can automatically add a paid license and charge the subscription.
Does removing a user provide a refund?
Removing a user does not necessarily provide an immediate or prorated refund for the existing subscription term.
Why did Lucid charge me twice?
The entries may represent separate products, separate accounts, a plan or license change, a pending and completed transaction, or an actual duplicate.
How do I cancel both Lucidchart and Lucidspark?
Open Plans & Billing and cancel each listed product separately.
Does Lucid provide refunds after cancellation?
Lucid publishes a no-refund policy for cancellations and generally does not credit unused portions of a paid term. Contact Billing Support regarding an actual billing error or unauthorized transaction.
Is this charge from Lucid Trading?
Lucid Trading is a separate company. Review whether the statement or receipt refers to Lucid Software, Lucidchart, Lucidspark, or a trading account.
Can ChargeOnMyCard.com cancel the subscription?
No. ChargeOnMyCard.com cannot access Lucid, card, refund, or bank systems.
Related Software Subscription and Charge Guides
- ECHST.NET Charge: Digital Subscription and Billing Help
- How to Investigate an Unrecognized Credit Card, Debit Card, or Bank Charge
Help Other Cardholders Identify Lucid Charges
If you saw LUCID SOFTWARE, LUCIDCHART, LUCIDSPARK, or another Lucid variation, please share what the payment represented.
Helpful details include:
- The descriptor without private transaction references
- The general amount
- Whether it was Lucidchart or Lucidspark
- Whether more than one product was active
- Whether a free trial was involved
- Whether Team licenses were added
- Whether the transaction repeated
- Whether Lucid corrected a billing error
- How the issuer resolved an unauthorized payment
Do not post card numbers, card digits, account emails, invoice numbers, company license information, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, software-subscription, team-license, digital-service, renewal, and bank-statement descriptors using current merchant information, official billing policies, consumer-protection guidance, and visible cardholder reports.
We distinguish the verified connection between Lucid Software, Lucidchart, and Lucidspark from the separate question of which subscription, trial, product, license, account holder, duplicate transaction, or unauthorized user caused a particular charge.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Lucid Software Inc., Lucidchart, Lucidspark, Lucid Trading, Lucid Motors, any account owner, employer, cardholder, bank, credit union, card network, payment processor, or financial institution. This article is provided for informational purposes only and is not financial, legal, software-licensing, refund, privacy, dispute, account-security, or fraud-prevention advice. Contact Lucid Software and the financial institution directly regarding a specific transaction.
