If you found an Equithrive charge on credit card, debit card, or bank statement, it is usually connected to an order from Equithrive or Thrive Animal Health, a company that sells horse and pet nutritional supplements.
The charge may relate to a one-time supplement order, an Equithrive Autoship subscription, a recurring shipment, a Petthrive product, a veterinarian or barn-related purchase, or a payment made by another authorized card user.
If you do not recognize the Equithrive charge, compare the amount and date with recent horse supplements, joint support products, metabolic health products, Vitamin E, electrolyte products, Petthrive dog supplements, autoship renewals, barn purchases, and orders placed by a spouse, trainer, barn manager, veterinarian, or another person with access to the card.
Consumer Reports and Experiences
Consumers may search for Equithrive charge on credit card, Equithrive credit card charge, Equithrive charge on debit card, Equithrive on bank statement, Equithrive subscription charge, Equithrive Autoship charge, Thrive Animal Health charge, or Equithrive small charge after seeing the descriptor and not immediately recognizing the merchant.
Many cardholders may later identify the charge as a legitimate Equithrive order, recurring supplement shipment, horse joint supplement purchase, Petthrive dog product, or autoship renewal. Others may be confused because the statement says Equithrive or Thrive Animal Health rather than the exact product name they remember buying.
There have also been older public consumer discussions about very small Equithrive charges appearing on cards. A small unfamiliar transaction can sometimes be a card-testing attempt, a mistaken merchant descriptor, a preauthorization, or an actual small purchase. If the amount is small and you do not recognize it, contact your card issuer quickly and ask whether the card should be locked or replaced.
Have you identified your Equithrive charge? Share the amount, full descriptor, whether it appeared on a credit card, debit card, bank statement, PayPal, Apple Pay, or another payment account, and how you resolved it below. Do not post your full card number, bank-account number, order number, address, phone number, email login, or other private information.
What Is the Equithrive Charge?
An Equithrive charge is usually related to Equithrive products sold by Thrive Animal Health.
The charge may be connected to:
- Equithrive horse joint supplements
- Equithrive resveratrol or joint support products
- Equithrive metabolic health supplements
- Equithrive hoof, gut, electrolyte, mare, antioxidant, or Vitamin E products
- Petthrive dog supplements
- A one-time online order
- An Equithrive Autoship subscription
- A recurring supplement shipment
- A veterinarian, trainer, barn, or farm-related purchase
- A wholesale, VIP, or professional account order
- A return, refund, or replacement shipment
- A purchase made by another authorized card user
- An unauthorized transaction if no valid order can be found
If the charge is legitimate, it should usually match an Equithrive or Thrive Animal Health receipt, shipment confirmation, account order history, autoship setting, or customer-service record.
Common Equithrive Statement Variations
The same or similar charge may appear in several ways depending on your bank, card issuer, checkout method, payment processor, or statement formatting:
- Equithrive
- EQUITHRIVE
- Equithrive charge
- Equithrive charge on credit card
- Equithrive credit card charge
- Equithrive charge on debit card
- Equithrive on bank statement
- Equithrive Autoship
- Equithrive subscription
- Equithrive recurring charge
- Thrive Animal Health
- Thrive Animal Health charge
- Petthrive
- Petthrive charge
- Equithrive Lexington KY
- Equithrive 866-721-1412
- Equithrive small charge
- Equithrive pending charge
- Equithrive refund
If your statement includes a phone number, website, city, state, or transaction ID, save that information for Equithrive and your card issuer. Do not post private transaction IDs publicly.
Why Is Equithrive Charging Me?
One-Time Supplement Order
The most common reason is a one-time Equithrive purchase. If you recently ordered horse or pet supplements online, the charge may be legitimate.
Check your email for order confirmations, shipping notices, tracking numbers, and receipts from Equithrive or Thrive Animal Health.
Autoship or Subscription Renewal
Equithrive offers Autoship / Subscribe & Save options for recurring supplement deliveries. If you signed up for autoship, the charge may appear when the next scheduled shipment is processed.
Review your Equithrive account to see whether you have an active recurring order, delivery interval, saved payment method, or upcoming shipment.
Petthrive Dog Product
Equithrive’s product family may also include Petthrive products for dogs. If you bought a dog supplement rather than a horse supplement, the billing descriptor may still point to Equithrive or Thrive Animal Health.
Barn, Trainer, Vet, or Farm Purchase
If you are part of a barn, show stable, training program, breeding program, or equine business, another authorized person may have ordered Equithrive products using the card.
Ask your trainer, barn manager, spouse, business partner, veterinarian, or employee whether they placed an order.
Pending Authorization or Small Test Charge
If the amount is very small, it could be a temporary authorization, a mistaken descriptor, a small purchase, or a card-testing transaction.
Small charges should not be ignored. If you cannot match the charge to an order, contact your card issuer and ask whether the card should be blocked or replaced.
Unauthorized Transaction
If you have never purchased from Equithrive, do not own or care for horses or dogs, and no authorized user recognizes the charge, treat it as potentially unauthorized.
Contact your card issuer using the phone number printed on your card or official statement.
How to Identify the Equithrive Charge
1. Search Your Email
Search all email accounts you use for:
- Equithrive
- Thrive Animal Health
- Petthrive
- Autoship
- Subscribe & Save
- Horse supplement
- Joint pellets
- Joint powder
- Vitamin E
- Electrolyte
- Metabolic
- Hoof
- Gut
- Mare pellets
- The exact amount charged
- The transaction date
2. Check Your Equithrive Account
If you have an Equithrive account, sign in and review your orders, subscriptions, saved payment methods, and autoship settings.
- Equithrive website: Equithrive.com
- Manage subscriptions: Equithrive Manage Subscriptions
- Autoship information: Equithrive Autoship
Look for:
- Order history
- Shipment date
- Autoship interval
- Saved card
- Subscription status
- Product name
- Delivery address
- Cancellation status
3. Ask Other Card Users
Ask anyone with access to the card whether they ordered horse supplements, dog supplements, barn supplies, veterinary products, or recurring Equithrive shipments.
4. Check Barn or Business Records
If the card is used for a farm, barn, training business, veterinary expense, or equine account, review business receipts and purchase logs.
5. Contact Equithrive / Thrive Animal Health
If you believe the charge may be legitimate but cannot identify it, contact Equithrive with the transaction date, amount, name on the card, and shipping email if known.
Do not email your full card number or security code.
6. Ask Your Card Issuer for Merchant Details
Your bank or card issuer may be able to provide more information than the short statement line.
Ask for:
- The full merchant descriptor
- The merchant phone number
- The merchant website
- The transaction method
- Whether the charge is recurring
- Whether it was online, wallet-based, or card-present
- Whether the charge is pending or posted
- Whether the card should be replaced
Equithrive Contact Information
- Company: Thrive Animal Health / Equithrive
- Address: 1038 Nandino Blvd., Lexington, KY 40511
- Phone: 866-721-1412
- Email: info@thriveah.com
- Equithrive website: Equithrive.com
- Contact page: Equithrive Contact Us
- Return and refund policy: Equithrive Return and Refund Policy
- Terms and conditions: Equithrive Terms and Conditions
If the charge appears unauthorized, also contact your card issuer. The merchant may be able to search for an order, but your card issuer controls charge disputes, fraud claims, and card replacement.
How to Cancel an Equithrive Autoship Subscription
If the charge is tied to an Equithrive Autoship subscription, sign in to your Equithrive account and review your subscription settings.
General steps:
- Sign in to your Equithrive account.
- Go to your account or subscription area.
- Find the active Autoship subscription.
- Review the product, delivery interval, and next shipment date.
- Cancel or adjust the subscription if you no longer want it.
- Save your cancellation confirmation.
- Monitor your card to make sure no additional shipments are billed.
If you cannot access the account, contact Equithrive at 866-721-1412 or info@thriveah.com.
Can You Get a Refund From Equithrive?
Refund eligibility may depend on the product, order status, return window, whether the product was opened, and Equithrive’s current return policy.
If the charge was a legitimate order but you no longer want the product:
- Find the order confirmation.
- Check whether the product has shipped.
- Contact Equithrive before returning items.
- Ask for return authorization if required.
- Confirm the return address and instructions.
- Save shipping and refund records.
- Watch your card statement for the refund.
If the charge was unauthorized, contact your card issuer instead of relying only on a merchant refund request.
Small Equithrive Charge or Card Testing Concern
If your Equithrive charge is very small, such as less than a dollar, and you did not place an order, take it seriously.
Small unfamiliar charges can sometimes be used to test whether a card is active before larger charges are attempted. They can also be temporary authorizations or merchant verification charges, but you should not assume that without confirmation.
Recommended steps:
- Check whether the charge is pending or posted.
- Ask all authorized card users.
- Search for a matching Equithrive or Thrive Animal Health receipt.
- Contact Equithrive if you think there may be a real order.
- Call your card issuer if no order exists.
- Ask whether the card should be locked or replaced.
- Monitor the account for additional charges.
Is the Equithrive Charge Fraudulent?
Not automatically. Many Equithrive charges may be legitimate supplement orders or autoship renewals.
The charge should be investigated as potentially unauthorized if:
- You have never ordered from Equithrive
- You do not have horses, dogs, barn expenses, or related purchases
- No authorized user recognizes the charge
- The charge is very small and unfamiliar
- The charge repeats without a known subscription
- You cannot find an order confirmation
- The order is shipping to an address you do not recognize
- Your card issuer says the transaction looks suspicious
- You see multiple unfamiliar charges close together
What to Do If You Did Not Authorize the Charge
- Check whether the Equithrive charge is pending or posted.
- Search for receipts from Equithrive, Thrive Animal Health, and Petthrive.
- Check Equithrive account and autoship settings.
- Ask all authorized card users.
- Contact Equithrive if you suspect a real order or subscription.
- Call your card issuer if no valid order can be found.
- Lock the card if fraud is suspected.
- Dispute the transaction if no authorization exists.
- Ask whether the card should be replaced.
- Monitor your account for additional unfamiliar charges.
Subscription and Online Order Safety Tips
To reduce confusion with supplement subscriptions and recurring orders:
- Save order confirmations and receipts
- Use one email address for online purchases
- Track autoship renewal dates
- Review saved payment methods
- Cancel subscriptions before the next shipment date
- Keep cancellation confirmations
- Watch for small unfamiliar charges
- Set up card alerts for online purchases
- Do not share card details through email or text
- Contact your card issuer quickly if a charge is unfamiliar
How Consumers Resolved the Charge
Consumers may resolve Equithrive charges by:
- Finding an Equithrive order receipt
- Identifying an Autoship subscription
- Matching the charge to a horse supplement purchase
- Finding a Petthrive dog supplement order
- Confirming that a spouse, trainer, barn manager, or employee made the purchase
- Canceling a recurring shipment
- Requesting a return or refund
- Getting full merchant details from the card issuer
- Disputing the charge when no authorization can be found
- Replacing the card after confirmed unauthorized activity
Frequently Asked Questions
What is Equithrive charge on credit card?
An Equithrive charge on credit card is usually related to an Equithrive or Thrive Animal Health supplement order, autoship shipment, recurring subscription, Petthrive product, or authorized online purchase.
What is Equithrive on my bank statement?
Equithrive on a bank statement usually points to a purchase from Equithrive or Thrive Animal Health. Check receipts, autoship settings, and authorized card users.
Is Equithrive the same as Thrive Animal Health?
Equithrive is associated with Thrive Animal Health, which sells nutritional products for horses and pets.
Why did Equithrive charge me again?
A repeat Equithrive charge may be from Autoship, Subscribe & Save, a recurring supplement order, or another order placed through the account.
How do I cancel Equithrive Autoship?
Sign in to your Equithrive account, open the subscription or account section, and cancel the active autoship order. You can also contact Equithrive support for help.
What if the Equithrive charge is less than one dollar?
A very small unfamiliar charge may be a pending authorization, verification charge, or possible card-testing transaction. If you cannot match it to a real order, contact your card issuer quickly.
Can Equithrive refund the charge?
Refund eligibility depends on the order, return policy, product condition, and timing. Contact Equithrive for return authorization if the order is legitimate but unwanted.
Is Equithrive fraud?
Not automatically. Equithrive is a real supplement brand, but any unfamiliar card charge should be verified through receipts, account history, the merchant, and your card issuer.
Should I dispute the Equithrive charge?
First check receipts, subscriptions, autoship settings, and authorized card users. If no valid order or authorization can be found, contact your card issuer and dispute the charge promptly.
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Related Consumer Resources
- Concerned about a suspicious online order, fake supplement ad, small test charge, or card-testing scam? Visit ThinkItsAScam.com for scam warnings and consumer reports.
- Need help locating customer-service information for a merchant, subscription company, retailer, or payment processor? Search CustomerServiceNumbers.com.
- Looking for a company headquarters address, corporate office, or mailing information? Visit CorporateOfficeHeadquarters.com.
- Want to share a billing complaint, merchant review, or customer experience? Visit ZeroStars.org.
Why Trust ChargeOnMyCard.com?
ChargeOnMyCard.com helps consumers identify confusing credit-card, debit-card, subscription, app, ACH, online-order, and bank-statement descriptors using available company information, payment clues, and reports from cardholders.
Reader comments are especially useful for Equithrive charges because the descriptor may involve a one-time order, autoship subscription, pet supplement, horse supplement, barn purchase, authorized user, small test charge, refund, or unauthorized transaction.
Share Your Equithrive Experience
Did your charge match Equithrive, Thrive Animal Health, Petthrive, Equithrive Autoship, Equithrive subscription, a small Equithrive charge, or an unauthorized card transaction? Share the amount, full descriptor, product or order type if known, and how you resolved it below. Please exclude private card, bank, order, and account information.
Disclaimer
ChargeOnMyCard.com is an independent consumer-information website and is not affiliated with Equithrive, Thrive Animal Health, Petthrive, any supplement company, veterinarian, retailer, payment processor, card network, bank, or financial institution. Verify individual transactions directly through Equithrive, your receipt, your account, your card issuer, or your bank.