If you found a Hanwha Vision America charge on your credit card, debit card, or bank statement and do not recognize it, contact your card issuer promptly.
Hanwha Vision America has issued an official public notice acknowledging reports of unfamiliar or unauthorized charges appearing under its company name. Hanwha said it is working with its credit card service provider to investigate why the name may be appearing on certain statements.
The charge could represent a legitimate Hanwha transaction, a temporary authorization, a billing error, an incorrectly assigned merchant descriptor, or unauthorized card activity. Do not assume that it is legitimate simply because Hanwha Vision America is a real company.
Consumer Reports and Experiences
Cardholders have reported unexpected Hanwha Vision America transactions, including very small pending amounts such as 15 cents. Some consumers say they have never purchased Hanwha security equipment or done business with the company.
Other cardholders may recognize the transaction after reviewing a repair request, commercial security purchase, software license, business account, or transaction involving a Hanwha partner.
Have you seen this charge? Share the amount, whether it was pending or completed, the transaction date, and how your bank or Hanwha resolved it in the comments below. Do not post your card number, expiration date, security code, address, or other private information.
What Is the Hanwha Vision America Charge?
Hanwha Vision America is a legitimate company that provides professional video surveillance, security-camera, recording, analytics, and video-management products.
Its products and services include:
- Network and IP security cameras
- Video recorders and storage devices
- Video-management software
- Cloud-based security services
- Artificial-intelligence video analytics
- Access-control and audio products
- Technical support and equipment repairs
However, Hanwha Vision America’s official warning makes clear that an unfamiliar charge displaying its name may not represent a purchase that the cardholder knowingly made.
Official Hanwha Warning About Unknown Charges
In March 2026, Hanwha Vision America announced that it had learned of unfamiliar or unauthorized credit-card transactions appearing under its name.
The company advised cardholders who do not recognize the charge to:
- Contact their bank or credit card provider.
- Request an investigation and dispute when appropriate.
- Monitor the account for additional unauthorized activity.
- Temporarily freeze or replace the card if recommended by the financial institution.
Hanwha also stated that it was investigating the matter with its credit card service provider.
Why Is Hanwha Vision America Charging Me?
An Official Repair Request
Hanwha Vision America requires a credit card when an out-of-warranty equipment repair is submitted.
The company’s official repair instructions state that an initial $49 hold may be placed on the card for the diagnostic fee. If the equipment is confirmed to be under warranty, the hold may be canceled. If it is out of warranty, the diagnostic fee may be charged.
Additional repair costs may be charged only after Hanwha provides a quotation and receives approval.
A Business or Partner Transaction
A company, security installer, systems integrator, or employee may have made a Hanwha-related purchase using a business card.
Review:
- Security-equipment orders
- Repair or replacement requests
- Software or cloud-service licenses
- Installer and distributor invoices
- Company purchasing-card activity
- Orders made by employees or account administrators
A Temporary Authorization
If the transaction is still pending and is for a small amount, it may be a temporary authorization used to test whether a card is active.
However, a small authorization can also be used by someone testing stolen card information. Do not dismiss an unexplained charge merely because the amount is only a few cents.
An Incorrect Merchant Descriptor
Hanwha’s statement indicates that its name may be appearing on transactions while the company and its card processor investigate the reason.
This raises the possibility that a payment-processing or merchant-identification issue caused the Hanwha name to appear on a charge that was not a normal Hanwha purchase.
Unauthorized Card Activity
The charge may be unauthorized if neither you nor another card user has purchased Hanwha products or requested service.
Small transactions are sometimes followed by larger attempts, so monitor the account carefully.
What Does a 15-Cent Hanwha Vision America Charge Mean?
Some cardholders have reported a pending Hanwha Vision America charge for approximately $0.15.
Hanwha’s public notice does not identify the reason for that particular amount. It should therefore be treated as unexplained unless Hanwha or the card issuer confirms its origin.
If you see a 15-cent charge:
- Lock or freeze the card temporarily through your banking app.
- Call the card issuer using the number printed on the card.
- Ask whether the transaction is an authorization or completed charge.
- Ask for the complete merchant and processor details.
- Request that the transaction be investigated.
- Monitor the account for additional attempts.
- Replace the card if recommended by the issuer.
Is the Charge Related to Samsung?
Hanwha Vision has historical connections to the former Samsung Techwin security-camera business. Hanwha Techwin was previously known as Samsung Techwin before becoming part of the Hanwha organization and later adopting the Hanwha Vision name.
That history may explain why consumers searching for the charge encounter Samsung references online.
However, an unexpected Hanwha Vision America charge should not automatically be assumed to be a Samsung phone, Samsung Pay, Galaxy Store, or Samsung Electronics transaction. Check the exact merchant information with your bank.
How to Check Whether the Charge Is Legitimate
Review Recent Business and Security Purchases
Check whether you or your company recently purchased or serviced:
- Security cameras
- Network video recorders
- Video-management software
- Cloud-security services
- Access-control equipment
- Hanwha or Wisenet products
Check for a Repair Request
Search your email for:
- Hanwha Vision
- Hanwha Vision America
- Wisenet
- Repair Confirmation
- RMA
- Diagnostic fee
- Repair authorization
A legitimate $49 transaction or hold may be related to an official repair request.
Ask Employees and Authorized Card Users
If this is a corporate or business card, ask employees, IT staff, security contractors, purchasing personnel, and facilities managers whether they submitted an order or repair request.
Request Complete Merchant Details
Your bank may be able to provide information that is not shown in the shortened statement description, including:
- The full merchant descriptor
- The merchant identification number
- The payment processor
- The transaction location
- The phone number submitted with the transaction
- Whether the charge was completed, reversed, or pending
- Whether the card was used online, manually, or in person
Hanwha Vision America Contact Information
- Toll-free phone: 877-213-1222
- Office phone: 201-325-6920
- Headquarters: 500 Frank W. Burr Blvd., Suite 43, Teaneck, NJ 07666
- Official contact page: Contact Hanwha Vision America
- Customer support: Hanwha Vision Support
- Official unknown-charge notice: Hanwha Vision Charge Warning
When contacting Hanwha, provide only the information needed to investigate the transaction, such as the date, amount, and last four digits of the card. Do not send your complete card number by ordinary email.
Is the Hanwha Vision America Charge Fraudulent?
It may be legitimate if it matches a confirmed repair request, business purchase, software license, or transaction approved by an authorized card user.
It should be treated as potentially unauthorized when:
- You have never done business with Hanwha Vision America
- You did not request a repair
- Your company did not purchase security equipment
- No authorized card user recognizes the transaction
- The charge is not supported by an invoice or receipt
- A small test transaction appears unexpectedly
- Additional unfamiliar charges follow
- Your card issuer cannot connect it to a legitimate purchase
Hanwha Vision America itself recommends contacting the card issuer immediately when a charge is unfamiliar or unauthorized.
What to Do If You Did Not Authorize the Charge
- Temporarily lock or freeze the affected card.
- Call the card issuer using the official number printed on the card.
- Report the Hanwha Vision America transaction.
- Request the complete merchant and processor information.
- Ask the issuer to investigate or dispute the transaction.
- Review the account for other small or unfamiliar charges.
- Ask whether the card number should be replaced.
- Change passwords for banking and payment accounts if compromise is suspected.
- Save all case numbers, emails, and dispute confirmations.
Do not call a phone number supplied in an unexpected text message, email, or pop-up. Use Hanwha’s official website and the number printed on your bank card.
How Consumers Resolved the Charge
Consumers may resolve a Hanwha Vision America transaction by:
- Identifying an official equipment-repair hold
- Confirming a purchase made by an employee or contractor
- Contacting Hanwha Vision America for transaction review
- Having the bank identify the payment processor
- Waiting for a temporary authorization to reverse
- Disputing an unauthorized completed charge
- Freezing or replacing the affected card
- Monitoring the account for additional attempted charges
Frequently Asked Questions
What is Hanwha Vision America?
Hanwha Vision America is a legitimate provider of professional security cameras, video surveillance systems, software, recording equipment, cloud services, and video analytics.
Why did Hanwha Vision America issue a charge warning?
The company said it had received reports of unfamiliar or unauthorized transactions appearing under its name and was investigating the issue with its credit card service provider.
Is a 15-cent Hanwha charge legitimate?
It has not been officially explained. Contact your card issuer and treat it as an unexplained transaction until its source is confirmed.
Could the charge be a repair fee?
Yes. Hanwha’s repair process may place a $49 hold on a card submitted for an out-of-warranty repair request. Approved repair costs may also be charged later.
Is Hanwha Vision America Samsung?
No. Hanwha Vision is part of the Hanwha organization. Its security-camera business was formerly known as Hanwha Techwin and, earlier, Samsung Techwin, which explains the historical Samsung references.
Should I wait to see whether a small charge disappears?
You can ask the issuer whether it is pending, but you should still report an unexplained charge promptly. A small transaction may reverse, but it can also indicate that someone is testing whether the card is active.
Should I contact Hanwha or my bank first?
Hanwha’s official notice recommends contacting the bank or card issuer immediately. You may also contact Hanwha to ask whether the transaction is connected to its services.
Should I replace my card?
Follow the card issuer’s recommendation. Replacement may be appropriate when the transaction is unauthorized or additional suspicious activity appears.
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Related Consumer Resources
- Concerned about card testing, a fraudulent transaction, or a suspicious message claiming to represent Hanwha or Samsung? Visit ThinkItsAScam.com for scam alerts and consumer warnings.
- Need help locating official company contact information? Search CustomerServiceNumbers.com.
- Looking for Hanwha Vision America’s corporate address or headquarters information? Visit CorporateOfficeHeadquarters.com.
- Looking for chat, social-media, or other digital customer-support channels? Visit CSNDB.com.
- Want to share a billing complaint or company experience? Visit ZeroStars.org.
Why Trust ChargeOnMyCard.com?
ChargeOnMyCard.com helps consumers identify unfamiliar statement descriptors using official company notices, support information, public records, and experiences shared by cardholders.
This page was updated after Hanwha Vision America issued its official warning about unfamiliar and unauthorized charges. Consumer reports remain valuable for identifying common amounts, pending transactions, processor information, and successful dispute outcomes.
Share Your Hanwha Vision America Experience
Was your transaction for 15 cents, $49, another amount, a legitimate repair, a business purchase, or an unauthorized charge? Share the complete descriptor, whether it was pending or completed, and how the issue was resolved. Please exclude all private financial information.
Disclaimer
ChargeOnMyCard.com is an independent consumer-information website and is not affiliated with Hanwha Vision America, Hanwha Group, Samsung, any payment processor, or any financial institution. Hanwha Vision America has stated that it is investigating why its company name may be appearing on certain unfamiliar transactions. Contact Hanwha and your card issuer for confirmation of an individual charge.