A DALES SHOP charge on a debit card, credit card, or bank statement may represent an online product order, a checkout upsell, or a recurring Dales Shop VIP membership. Dales Shop’s published terms say its transactions can appear as dalesshop on a bank statement.
The merchant-presented Dales Shop VIP page currently describes a $29.99 monthly subscription. However, cardholders have also reported other amounts, so the complete descriptor, amount, receipt, order history, and subscription status should be checked before deciding whether the transaction was authorized.
What Is the DALES SHOP Charge on a Debit Card?
A DALES SHOP charge on a debit card most likely relates to Dales Shop, an online retailer whose merchant-presented terms identify its operator as Palm Dales Co.
The transaction may represent:
- An online clothing, accessory, gift, or household-product order
- A discounted product promoted through social media
- An additional item accepted after the original checkout
- Shipping or handling
- A Dales Shop VIP membership
- A recurring monthly membership renewal
- A purchase made by another authorized card user
- An incorrectly processed or duplicate payment
- An unauthorized debit-card or credit-card transaction
The descriptor alone may not show the product, website advertisement, subscription terms, account email, shipping address, or person who submitted the order.
What Is Dales Shop?
Dales Shop presents itself as an online retailer selling products such as:
- Clothing and sweatshirts
- T-shirts
- Jewelry and accessories
- Gift products
- Discounted promotional items
- Other goods offered through its online storefront
Its current merchant-presented terms identify the website operator as Palm Dales Co and say:
Your bank statement may show dalesshop.
The existence of a retailer and published billing terms does not prove that every individual transaction was authorized. Verify the order, recurring agreement, or payment source connected with your card.
Common Dales Shop Statement Variations
The transaction may appear as:
- DALES SHOP
- DALESSHOP
- DALES SHOP.CO
- DALESSHOP.CO
- DALESSHOP COM
- DALESSHOP.COM
- CHECKCARD DALES SHOP
- CHKCARD DALESSHOP
- POS DEBIT DALES SHOP
- RECURRING DALESSHOP
- PENDING DALES SHOP
- DALES SHOP 888-897-0763
The website historically used a `.co` address, even though some banks or consumers may describe it as DalesShop.com. Banks can remove punctuation, join words, shorten the descriptor, or add a telephone number and transaction-status wording.
Is DALES SHOP a Monthly Subscription?
It can be.
The merchant-presented Dales Shop VIP page currently describes a subscription costing:
$29.99 per month until canceled
The published membership benefits include:
- Early access to selected deals
- Discounts on eligible orders
- A monthly store credit for selected products
- Other VIP shopping benefits
The page says a reminder should be sent five days before recurring billing and that the statement will display `dalesshop`.
A monthly Dales Shop transaction could therefore be:
- The published $29.99 VIP membership
- A different promotional or historical membership price
- A separate product payment
- An order upsell
- Shipping or handling
- A charge from another retailer with similar wording
- An unauthorized transaction
Do not assume that every Dales Shop amount is the VIP membership. Compare the amount with the membership terms and every order confirmation.
How Could I Have Joined Dales Shop VIP?
The merchant’s published VIP terms describe enrollment in connection with an online order.
Possible explanations include:
- You deliberately purchased Dales Shop VIP
- A membership option appeared during checkout
- You accepted a discounted item or offer connected with VIP enrollment
- A confirmation email was sent after the product order
- Another authorized cardholder accepted the offer
- The membership was created under a different email address
- You believed you were accepting only a one-time discount
- You do not recognize or dispute the enrollment
Search every email account for:
- Dales Shop
- Dales Shop VIP
- Palm Dales
- Membership
- Subscription
- Recurring
- Monthly store credit
- Thank you for your purchase
- Order summary
- The exact charged amount
Check spam, promotions, deleted messages, and archived folders.
Why Is the Dales Shop Charge $29.99?
The merchant-presented VIP page currently lists $29.99 per month as the recurring membership price.
A $29.99 transaction may therefore be:
- A monthly Dales Shop VIP renewal
- The first paid month of the membership
- A membership created after an earlier product order
- A charge made under another authorized user’s email
- An unauthorized subscription
Check whether the same amount appears approximately every 28 to 31 days.
What Are the $19.95, $37.95, or $39.99 Dales Shop Charges?
Cardholders have reported Dales Shop amounts other than the currently published $29.99 VIP price.
Possible explanations include:
- A product purchase
- A historical or different membership price
- A product plus shipping or handling
- A checkout upsell
- Two separately processed items
- A different website using related billing infrastructure
- An unauthorized transaction
One visible ChargeOnMyCard.com report lists transactions of $19.95 and $37.95. Public reviews elsewhere also contain allegations involving amounts near $39.99.
The amount alone does not prove that every cardholder had the same order or subscription.
How to Identify a Dales Shop Charge
Follow these steps:
- Copy the complete statement descriptor.
- Record the amount, date, currency, and whether the transaction is pending or completed.
- Check whether the issuer marks it as recurring or card-on-file.
- Search every email account for Dales Shop and the exact amount.
- Review social-media purchases and advertisements you clicked.
- Check browser history around the original order date.
- Look for shipping confirmations and package labels.
- Check whether another authorized cardholder ordered a product.
- Determine whether the same amount repeats monthly.
- Contact Dales Shop through the active support ticket portal.
- Ask the issuer for the expanded merchant name, merchant number, location, telephone number, and recurring-payment indicator.
- Contact the issuer promptly when no authorized purchase or subscription explains the transaction.
Do not post card numbers, card digits, transaction references, order numbers, shipping addresses, email addresses, or account credentials publicly.
Is the Old DalesShop.co Website Still Safe to Use?
As of the July 2026 review of this article, the former `dalesshop.co` storefront was displaying unrelated gambling content rather than the previous Dales Shop retail site.
For that reason:
- Do not enter card information into the old website
- Do not reuse an old account password there
- Do not assume its current content is operated by the previous retailer
- Do not use it to submit private order or banking information
The Dales Shop Zendesk support center remains available and is the safer published route for cancellation, order, and unidentified-charge questions.
A separate merchant-presented storefront currently appears under the Dales Shop Goods domain and contains the Dales Shop terms and VIP information. Verify any website carefully before signing in or entering payment details.
Current Dales Shop Contact Information
- Published telephone: 1-888-897-0763
- Support center: Dales Shop Help Center
- Submit a support ticket: Contact Dales Shop Support
- Unidentified-charge guidance: Dales Shop unidentified-charge help
- Published refund information: Dales Shop refund and replacement information
- Current merchant-presented VIP page: Review Dales Shop VIP terms
The VIP page also publishes `info@dalesshop.co` as a cancellation address. Because the old `.co` website is currently serving unrelated content, the present ownership and delivery reliability of that email address could not be independently confirmed.
Use the active ticket portal as well and keep a copy of every cancellation request.
When contacting support, provide:
- The order email address
- The charge amount and date
- The order number, if found
- Whether the charge is recurring
- Only the limited card information requested through the verified support process
Never provide a complete card number, PIN, CVV code, banking password, or one-time security code.
How to Cancel a Dales Shop Subscription
To cancel a Dales Shop VIP membership:
- Search your email for the original Dales Shop or VIP confirmation.
- Identify the email address used for the account.
- Open the active Dales Shop support center.
- Select the membership-cancellation or submit-a-ticket option.
- State clearly that you are canceling Dales Shop VIP and withdrawing permission for future recurring charges.
- Include the general charge amount and date.
- Request the effective cancellation date.
- Ask whether another renewal is already pending.
- Request written confirmation that the membership and recurring billing are canceled.
- Call 1-888-897-0763 if the ticket is not answered.
- Save the ticket, email, screenshots, and call notes.
- Monitor the card through at least the next expected billing date.
Do not cancel only the payment card while leaving a recognized membership active. Cancel the merchant agreement as well when you knowingly enrolled.
How to Avoid Another Dales Shop Charge
To reduce the chance of future billing:
- Obtain written cancellation confirmation
- Ask Dales Shop to remove all recurring authorizations
- Ask whether more than one membership exists
- Check every email address used for online shopping
- Review the next scheduled renewal date
- Monitor for `DALES SHOP`, `DALESSHOP`, or a similar descriptor
- Ask the issuer whether it can block future recurring attempts from the merchant
- Replace the card if the issuer believes the credentials were used without permission
- Review future checkout pages for VIP, membership, trial, or monthly-billing language
- Save screenshots of checkout terms before completing discounted social-media orders
A replacement card may not always stop a legitimate recurring agreement because card networks can sometimes provide updated card information to enrolled merchants. Tell the issuer that the issue involves recurring billing and ask what additional blocking options are available.
Can I Get a Refund From Dales Shop?
Dales Shop’s published support article currently says ordinary sales are generally considered final and that dissatisfaction does not normally qualify for a refund.
Its published policy describes possible replacements when:
- A completely different product was received
- An eligible order was not delivered after 30 days
The merchant’s refund policy does not automatically determine:
- Whether a subscription enrollment was properly authorized
- Whether a duplicate transaction must be corrected
- Whether billing continued after cancellation
- Whether a cardholder can dispute an unauthorized payment
- What protections apply through the card issuer
When requesting a refund:
- Submit a Dales Shop support ticket.
- Identify the order or subscription.
- State the charge amount and date.
- Explain whether the issue is an incorrect item, non-delivery, duplicate transaction, unknown enrollment, or post-cancellation charge.
- Request both a refund and cancellation when both are needed.
- Ask for the decision in writing.
- Save photographs, order records, tracking information, and cancellation proof.
- Contact the issuer when the payment was unauthorized or remains unresolved.
A refund for one transaction does not necessarily cancel future monthly billing.
What If Dales Shop Continues Charging After Cancellation?
If another transaction posts after confirmed cancellation:
- Compare the transaction date with the effective cancellation date.
- Confirm that the new entry fully posted rather than remaining pending.
- Reply to the original support ticket.
- Attach the cancellation confirmation without including full card details.
- State that permission for recurring billing was withdrawn.
- Request a refund and confirmation that no additional memberships remain.
- Contact the issuer using the number printed on the card.
- Provide the issuer with the cancellation record.
- Ask whether future transactions from the merchant can be blocked.
Keep all records. Cancellation, a merchant refund, and a bank dispute are separate processes.
Why Do I See More Than One Dales Shop Charge?
Several entries could represent:
- A product order and a separate VIP membership
- An original item and a checkout upsell
- Shipping charged separately
- Two orders
- Two memberships under different email addresses
- A pending authorization and completed transaction
- Duplicate processing
- Repeated merchant rebilling
- Unauthorized use of the card
Investigate each amount separately. Do not assume one cancellation automatically covers every order, membership, or descriptor.
Is Dales Shop Connected With NIGHTED.CO or FLXG BBRETAIL?
One visible ChargeOnMyCard.com commenter reported seeing Dales Shop alongside:
- NIGHTED.CO
- Beyondhoodie
- FLXG BBRETAIL
- Elevate Jewls
Other public reports have alleged connections between Dales Shop charges and purchases from various small online storefronts.
These reports are investigative clues, not proof that:
- The companies have common ownership
- Every charge originated from one operator
- Dales Shop processed every named descriptor
- Every customer followed the same checkout path
`FLXG BBRETAIL` follows a payment-descriptor pattern that may involve a payment-recovery service used after an online purchase was initially declined. Investigate that transaction separately rather than assuming it is another Dales Shop charge.
What If I Never Ordered From Dales Shop?
If neither you nor another authorized person recognizes the transaction:
- Save the complete descriptor, amount, and date.
- Check whether it is pending, completed, reversed, or recurring.
- Search every email account.
- Review social-media and online-store orders.
- Check packages and shipping labels.
- Ask family members and other authorized card users.
- Submit a Dales Shop unidentified-charge ticket.
- Do not enter payment information into the old `dalesshop.co` website.
- Lock the card if more unfamiliar attempts are appearing.
- Call the issuer using the telephone number printed on the card.
- State that you do not recognize or authorize the payment.
- Ask whether the transaction is coded as recurring.
- Ask whether the card should be replaced.
- Continue monitoring for Dales Shop and other unfamiliar descriptors.
An identifiable merchant does not prove that a specific payment was authorized.
Credit Card and Debit Card Dispute Guidance
Official consumer resources include:
- CFPB credit-card dispute guidance
- FTC credit-card billing and dispute guidance
- CFPB unauthorized debit and bank-transaction guidance
- FTC subscription and automatic-renewal guidance
- FTC guidance for subscriptions you did not order
Debit-card reporting timelines can be more time-sensitive than ordinary credit-card billing disputes. Contact the institution promptly and follow its instructions.
Watch Out for Fake Dales Shop Support
Use the published Zendesk support center and verify the current telephone number before sharing information.
Never provide an unverified caller or website with:
- Your complete debit- or credit-card number
- Your bank-account number
- Your PIN
- Your CVV security code
- Your online banking password
- Your email password
- A one-time authentication code
- Remote access to your phone or computer
- Gift-card numbers
- Cryptocurrency
- A second payment supposedly required to issue a refund
Do not assume that the current content on the former `dalesshop.co` domain represents the original retailer.
Consumer Reports and Experiences
There are currently three visible cardholder reports on this ChargeOnMyCard.com page.
The visible reports include:
- A February 2024 report involving two hoodie orders and a post-purchase upsell
- Allegations that the second item was charged at an unexpected price
- A report that the delivered hoodies had incorrect sizes or colors
- A report describing unsuccessful attempts to obtain support or an exchange
- User-reported references to NIGHTED.CO and FLXG BBRETAIL
- A March 2024 report listing transactions of $19.95 and $37.95
- An April 2026 report describing an unrecognized Dales Shop debit-card transaction
These are individual user reports and have not been independently verified. They do not establish:
- That every Dales Shop transaction is unauthorized
- That every shopper was enrolled in VIP
- That all referenced websites have common ownership
- How any card information was obtained
- That every reported amount represents the same product or membership
ChargeOnMyCard.com cannot access Dales Shop accounts, identify private orders, cancel memberships, issue refunds, block transactions, or submit bank disputes.
Frequently Asked Questions About Dales Shop Charges
What is the Dales Shop charge on my debit card?
It may represent an online product order, checkout upsell, shipping amount, or recurring Dales Shop VIP membership.
What is Dales Shop VIP?
It is a merchant-presented membership program currently described as costing $29.99 per month and offering discounts and monthly store credit.
Why is Dales Shop charging me every month?
A Dales Shop VIP membership may be renewing. Search for the enrollment email and submit a cancellation request through the active support portal.
What does DALESSHOP mean on a bank statement?
Dales Shop’s published terms say its transactions can be billed as `dalesshop`.
Is DalesShop.com the merchant website?
The historical store used a `.co` address rather than `.com`. The old `.co` site currently displays unrelated content and should not be used for payment information.
What is the Dales Shop telephone number?
The current merchant-presented storefront and Zendesk support center list 1-888-897-0763.
How do I cancel the $29.99 Dales Shop charge?
Submit a membership-cancellation ticket, call the published telephone number, withdraw permission for future billing, and request written confirmation.
Why was I charged $37.95?
It may involve a product, shipping, upsell, different membership price, or unauthorized payment. It does not match the currently published $29.99 VIP rate exactly.
Can I get a refund?
The published refund policy is restrictive, but you can request review for an incorrect item, non-delivery, duplicate billing, unauthorized enrollment, or post-cancellation charge. Contact the issuer when unresolved.
How do I stop future Dales Shop charges?
Cancel the membership in writing, ask that all recurring permissions be removed, monitor the account, and ask the issuer about merchant blocking or card replacement.
Is Dales Shop connected with FLXG BBRETAIL?
One COMC commenter reported seeing both descriptors. That is a user-reported clue and does not prove common ownership.
What do Dales Shop reviews report?
The three visible COMC reports include billing questions, product and support complaints, amounts of $19.95 and $37.95, and an unrecognized debit-card charge.
What should I do if I never ordered anything?
Check all authorized users and online orders, report the transaction through the support portal, and contact the card issuer promptly.
Can ChargeOnMyCard.com cancel Dales Shop VIP?
No. ChargeOnMyCard.com cannot access Dales Shop, subscription, payment, refund, or banking systems.
Related Charge Guides
- FCX BBRETAIL, FC BBRETAIL, or FC SHOPSHINE Charge
- How to Investigate an Unrecognized Card or Bank Charge
One Dales Shop commenter reported seeing an FLXG BBRETAIL transaction. Similar timing does not prove that the descriptors identify the same company, so each transaction should be investigated separately.
Help Other Cardholders Identify Dales Shop
If you saw DALES SHOP, DALESSHOP, or another variation, please share what the payment involved.
Helpful details include:
- The descriptor format without private transaction references
- The general amount
- Whether the transaction repeated monthly
- Whether you found a Dales Shop product receipt
- Whether Dales Shop VIP was listed in an email
- Whether the merchant canceled future billing
- Whether a refund was provided
- Whether another descriptor appeared after the original purchase
- How the merchant or issuer resolved the issue
Do not post card numbers, card digits, bank-account numbers, transaction references, order numbers, shipping addresses, email addresses, phone numbers, passwords, PINs, CVV codes, or one-time security codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, online-retail, checkout, subscription, recurring-payment, and bank-statement descriptors using current merchant-presented terms, support resources, transaction clues, and visible cardholder reports.
We distinguish the verified existence of Dales Shop and its published VIP program from the separate question of whether an individual order or subscription was knowingly authorized.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Dales Shop, Palm Dales Co, Dales Shop VIP, the current or former operator of dalesshop.co, Dales Shop Goods, Zendesk, NIGHTED.CO, FLXG BBRETAIL, FlexCharge, any online seller, subscription provider, cardholder, card network, payment processor, acquiring bank, bank, credit union, or financial institution. This article is provided for informational purposes only and is not financial, legal, retail, subscription, cancellation, refund, privacy, account-security, dispute, or fraud-prevention advice. Contact the verified merchant and applicable financial institution directly regarding a specific transaction.
