A VITABRID INC charge on your credit card, debit card, or bank statement is most likely connected to an order from Vitabrid C12, an online seller of skincare, scalp-care, and vitamin C beauty products.
The payment may represent a one-time Vitabrid.com purchase, several products ordered together, shipping and taxes, or a recurring product subscription. The descriptor does not identify the product, order number, customer account, delivery address, subscription frequency, or person who authorized the transaction.
What Is the VITABRID INC Charge?
Vitabrid Inc. operates the Vitabrid C12 online store. The company sells skincare and scalp-care products through Vitabrid.com.
A VITABRID INC payment may involve:
- FACE Brightening vitamin C powder
- Wrinkle Serum
- Wrinkle Cream
- Daily-C Biome Cleansing Balm
- Dual Mask sheet masks
- Scalp+ Shampoo
- Several products purchased in one checkout
- Shipping and applicable taxes
- A discounted or promotional order
- A recurring product subscription
- A replacement or replenishment shipment
- A purchase made by another authorized cardholder
- A duplicate, incorrect, or unauthorized transaction
The amount alone may not identify the product because an order can contain several items, promotional discounts, shipping, or taxes.
Is Vitabrid Inc. Legitimate?
Yes. Vitabrid Inc. is an identifiable skincare and scalp-care company with an active ecommerce website.
Its current online store sells products under the Vitabrid C12 brand and provides:
- Product pages
- Customer-account access
- A contact form
- A published return and refund policy
- Shipping information
- Skin- and scalp-care product reviews
A legitimate merchant identity does not prove that every individual transaction was authorized.
A real Vitabrid descriptor may still result from:
- A forgotten order
- A recurring product subscription
- A purchase made under another email address
- A purchase made by a family member
- A duplicate payment
- A card used without permission
Verify the specific order before deciding whether the charge is legitimate or unauthorized.
Common Vitabrid Statement Variations
Possible statement wording may include:
- VITABRID INC
- VITABRID
- VITABRID C12
- VITABRID.COM
- VITABRID US
- VITABRID SKINCARE
- VITABRID SCALP CARE
- VITABRID SUBSCRIPTION
- RECURRING VITABRID
- PENDING VITABRID INC
- VITABRID REFUND
These are possible comparison formats rather than a complete official merchant-descriptor list. Copy the exact wording from your own statement.
Why Is Vitabrid Charging Me?
You Purchased a Skincare Product
The charge may match an order for:
- Vitamin C face powder
- A facial serum
- A wrinkle cream
- A cleansing balm
- Sheet masks
- A product set or bundle
Search your email for the exact charge amount and a Vitabrid order confirmation.
You Purchased a Scalp-Care Product
Vitabrid also sells products intended for scalp and hair-care routines.
A purchase may involve:
- Scalp+ Shampoo
- Hair tonic products
- A scalp-care set
- Several hair- and scalp-care products
The bank statement may show the company name rather than the product name.
You Enrolled in a Product Subscription
Vitabrid’s website contains subscription-related pages and product collections.
A recurring payment may involve:
- A skincare product delivered on a schedule
- A scalp-care replenishment order
- A discounted first subscription shipment followed by later renewals
- A subscription associated with another customer email address
The exact renewal period should appear in the original checkout confirmation, subscription email, or customer account.
Do not assume that every Vitabrid purchase is recurring. Many products can also be purchased as one-time orders.
Several Products Were Purchased Together
One Vitabrid charge may include:
- Several skincare products
- A skincare and scalp-care combination
- Products ordered for more than one person
- A bundle or promotional set
- Shipping and taxes
Review the complete receipt rather than comparing the statement only with one product’s advertised price.
A Sale or Discount Affected the Amount
The final payment may differ from the current product price because of:
- A promotional coupon
- A subscription discount
- A limited-time sale
- A bundle price
- Shipping
- Taxes
Products purchased during a sale may also have different return eligibility from regular-price merchandise.
Another Authorized User Made the Purchase
The card may have been used by:
- A spouse or partner
- A family member
- An adult child
- An employee
- Another authorized cardholder
- Someone using a shared browser or digital wallet
Ask every authorized user before reporting the payment as fraud.
How to Identify a VITABRID INC Charge
1. Copy the Complete Transaction Details
Record:
- The complete descriptor
- The amount
- The transaction date
- The posting date
- Whether it is pending or completed
- Whether the bank labels it recurring
- Any telephone number or location shown
- Any letters or numbers following the merchant name
Do not post card numbers, order numbers, home addresses, or transaction references publicly.
2. Search Every Email Account
Search for:
- Vitabrid
- Vitabrid C12
- VITABRID INC
- Order confirmation
- Shipping confirmation
- Subscription
- Renewal
- The exact transaction amount
- The product names listed above
Check spam, trash, promotions, archived mail, and accounts used by other authorized cardholders.
3. Sign In to the Vitabrid Account
Use the official:
Review:
- Recent orders
- The customer email address
- Shipping addresses
- Order status
- Subscription or recurring-order controls when displayed
- Saved customer information
Use the official password-reset option when you cannot remember the login.
4. Compare the Order Total
Check whether the amount includes:
- The merchandise subtotal
- A discount
- Shipping
- Taxes
- Several items
The card statement may not match the advertised price of a single product.
5. Ask the Card Issuer for Extended Merchant Details
Ask the bank or card company for:
- The complete legal merchant name
- The merchant location
- The merchant category
- Whether the payment was submitted as recurring
- Whether it was an online or card-on-file transaction
- The payment processor
- Whether the transaction was retried or duplicated
6. Contact Vitabrid Through an Official Route
Use:
- Contact form: Contact Vitabrid
- Email: info@vitabrid.com
Include:
- The transaction date
- The amount
- The purchaser’s name
- The possible customer email address
- The product or order suspected
- Whether the charge appears to be recurring
Do not send a complete card number, CVV code, password, or one-time authentication code by ordinary email.
How to Cancel a Vitabrid Subscription
The correct method may depend on the subscription offer used during checkout.
Begin by:
- Signing in to the Vitabrid customer account.
- Checking for a subscription, recurring-order, or manage-subscription option.
- Reviewing the original subscription confirmation email.
- Checking the next scheduled order or billing date.
- Canceling through the available account control when one is displayed.
- Contacting Vitabrid through its official form or at info@vitabrid.com.
- Requesting written confirmation that future renewals are canceled.
Your message should identify:
- The subscriber name
- The account email address
- The product
- The most recent charge date
- The next expected renewal date
Do not assume that deleting an account, unsubscribing from promotional email, or disputing one transaction automatically cancels future product shipments.
Can I Cancel a Vitabrid Order?
Vitabrid does not prominently publish a universal consumer order-cancellation guarantee.
For an order that has not shipped:
- Contact Vitabrid immediately.
- Provide the order number.
- Ask whether fulfillment has begun.
- Request cancellation in writing.
- Ask whether the payment will be voided or refunded.
- Save the response.
An order that has already been processed or shipped may need to follow the return procedure instead.
Can I Return a Vitabrid Product?
Vitabrid’s current refund policy says a direct Vitabrid.com purchase may qualify for return when:
- The product is unused
- The item is in the same condition in which it was received
- The return request is made within 30 days of purchase
- The product was purchased directly from Vitabrid.com
- The customer receives return authorization
To request authorization, email:
Do not ship merchandise back before receiving the return instructions and authorized return destination.
Return Costs and Exclusions
Vitabrid’s current policy says:
- Original shipping fees are nonrefundable.
- The customer is generally responsible for return shipping.
- Sale or discounted items are not eligible for a refund.
- Only products purchased directly from Vitabrid.com are accepted under its website return policy.
A product purchased through another retailer should be handled under that retailer’s return policy.
How Long Does a Vitabrid Refund Take?
After an authorized return is received and inspected, Vitabrid says it will notify the customer whether the refund was approved or rejected.
For an approved refund:
- The credit is returned to the original payment method.
- Vitabrid states that processing generally takes 5–10 business days.
- The bank or card issuer may require additional time to display the credit.
If the approved refund does not appear after the expected period:
- Check the original payment method.
- Contact the bank or card issuer.
- Confirm whether a pending credit is visible.
- Contact Vitabrid at info@vitabrid.com.
- Provide the return and refund confirmation.
What If a Vitabrid Package Arrived Damaged?
Vitabrid directs customers to:
- Save the shipping box.
- Save the merchandise and packaging.
- Take photographs of the damage.
- Contact info@vitabrid.com immediately.
- Wait for inspection or pickup instructions.
Do not discard the damaged package before the carrier or Vitabrid completes the review.
What If Tracking Says Delivered but the Package Is Missing?
Vitabrid recommends checking:
- Every entrance to the property
- The garage or side door
- The mailroom or front desk
- Parcel lockers
- Other household members
- Neighbors
If the package remains missing five business days after the delivery notification, contact Vitabrid. Its policy says it may begin a FedEx trace, which can take approximately another five to seven business days.
Save:
- The order confirmation
- The tracking number
- The delivery notification
- Any delivery photograph
- Messages from the carrier
- Your correspondence with Vitabrid
Why Are There Two VITABRID INC Charges?
Two entries may represent:
- Two separate orders
- A one-time order and a subscription renewal
- Several subscriptions
- An initial order and a replacement shipment
- A pending authorization and completed payment
- A failed payment followed by a successful retry
- A refund beside the original transaction
- A true duplicate payment
- Repeated unauthorized use of the card
Confirm whether both transactions fully posted before reporting a duplicate.
Why Was I Charged After Canceling?
Possible explanations include:
- The cancellation was submitted after the renewal processed
- The cancellation request was not completed
- A second subscription exists
- The subscription uses another email address
- An order had already entered fulfillment
- The transaction is pending rather than completed
- The charge belongs to a separate one-time order
Ask Vitabrid to confirm:
- The cancellation date
- The final order date
- Whether another subscription remains active
- Whether the latest payment is eligible for reversal or refund
What If I Never Ordered From Vitabrid?
If neither you nor another authorized user recognizes the payment:
- Confirm whether it is pending or completed.
- Copy the complete descriptor.
- Search all personal and household email accounts.
- Check the Vitabrid customer account.
- Ask family members and other authorized card users.
- Contact Vitabrid through its official form or email.
- Ask whether the payment can be matched to an order or subscription.
- Ask whether an unshipped order can be canceled.
- Cancel any unauthorized recurring billing.
- Change the account password if the account may be compromised.
- Lock the payment card if more unfamiliar transactions appear.
- Contact the issuer using the number printed on the card.
- Ask whether the card number should be replaced.
A genuine Vitabrid descriptor does not prove that the cardholder placed or authorized the order.
Current Vitabrid Contact Information
- Official website: Vitabrid C12
- Account login: Vitabrid Account
- Contact form: Contact Vitabrid
- Email: info@vitabrid.com
- Refund policy: Vitabrid Returns and Refunds
- Terms: Vitabrid Terms of Service
No verified general customer-service telephone number is prominently published on the current official contact or policy pages.
Public Business-Profile Address
A public business profile currently lists:
Vitabrid Inc.
2051 Junction Avenue, Suite 112
San Jose, CA 95131-2100
The official website does not identify this as the consumer return address. Contact Vitabrid and obtain return authorization before mailing merchandise or documents.
Watch Out for Fake Vitabrid Support
Use only Vitabrid.com, the official contact form, and email addresses ending in `@vitabrid.com`.
Never provide an unexpected caller, social-media account, or website with:
- Your complete card number
- Your Vitabrid password
- Your bank-account password
- Your PIN or CVV code
- A one-time authentication code
- Remote access to your device
- Gift-card numbers
- Cryptocurrency
- An additional payment to release a refund
Do not rely on a customer-service telephone number found only in an unofficial search result.
Credit Card and Debit Card Dispute Guidance
- CFPB credit-card dispute guidance
- FTC credit-card billing guidance
- CFPB unauthorized debit-card guidance
Canceling a subscription, canceling an order, requesting a return, and disputing an unauthorized charge are separate processes.
Consumer Reports and Experiences
There are currently zero visible consumer reports on this ChargeOnMyCard.com page.
No visitor has provided:
- A transaction amount
- A product name
- A one-time order
- A subscription frequency
- A shipping result
- A cancellation outcome
- A return or refund decision
- A duplicate-charge resolution
- A completed unauthorized-payment dispute
The absence of comments does not establish that a particular charge was authorized or unauthorized.
ChargeOnMyCard.com cannot access Vitabrid, Shopify, customer, order, subscription, shipping, card, bank, refund, or dispute accounts. It cannot cancel an order, stop a subscription, locate a package, issue a refund, or submit a financial dispute.
Frequently Asked Questions About VITABRID INC Charges
What is VITABRID INC on my credit-card statement?
It most likely represents a skincare, scalp-care, or recurring product order from the Vitabrid C12 online store.
Is Vitabrid Inc. legitimate?
Yes. Vitabrid Inc. operates an active ecommerce website selling skin- and scalp-care products. A specific transaction must still be verified as authorized.
What products does Vitabrid sell?
Its current catalog includes facial vitamin C powder, cleansing balm, sheet masks, wrinkle cream, wrinkle serum, and scalp shampoo.
Is VITABRID INC a subscription charge?
It may be. Vitabrid’s website contains subscription-related offers, but one-time purchases are also available. Check the receipt and customer account.
How do I find my Vitabrid order?
Search email for Vitabrid and the exact amount, then sign in to the official Vitabrid account.
How do I cancel a Vitabrid subscription?
Check the account for subscription-management controls and contact Vitabrid through its official form or at info@vitabrid.com. Request written cancellation confirmation.
Can I cancel an order?
Contact Vitabrid immediately. Cancellation may depend on whether the order has already been processed or shipped.
Can I return a Vitabrid product?
Direct Vitabrid.com purchases may qualify when the item is unused and the request is made within 30 days of purchase. Obtain return authorization first.
Can I return a sale item?
Vitabrid’s current policy says discounted or sale items are not refundable.
Are shipping fees refunded?
The current policy says original shipping is nonrefundable, and the customer generally pays return shipping.
How long does an approved refund take?
Vitabrid says approved refunds are applied to the original payment method within approximately 5–10 business days after processing.
What should I do if my package is marked delivered but missing?
Check the property, mailroom, household members, and neighbors. If it remains missing five business days after the delivery notice, contact Vitabrid about beginning a carrier trace.
Why do I have two Vitabrid charges?
They may be separate orders, a subscription and one-time purchase, a pending and completed transaction, a payment retry, or a duplicate.
Does Vitabrid have a customer-service telephone number?
No verified general support number is prominently published on its current official pages. Use the official contact form or info@vitabrid.com.
What should I do if I never ordered from Vitabrid?
Check all household accounts, contact Vitabrid, secure the payment method, and report the charge promptly to the issuer if it remains unauthorized.
Related Charge Guide
- How to Investigate an Unrecognized Card or Bank Charge
- GNC Charge on Credit Card
- CVS Pharmacy Charge
Help Other Cardholders Identify VITABRID INC
If you saw VITABRID INC, VITABRID C12, VITABRID.COM, or another variation, share what the payment involved.
Helpful details include:
- The complete descriptor without private references
- The general amount range
- The product ordered
- Whether it was a one-time order or subscription
- Whether shipping or taxes were included
- Whether the package arrived
- How cancellation, return, refund, or support responded
- How a duplicate or unauthorized charge was resolved
Do not post card numbers, bank-account details, home addresses, order numbers, tracking numbers, account emails, passwords, PINs, CVV codes, or authentication codes.
Why Rely on ChargeOnMyCard.com?
ChargeOnMyCard.com researches confusing credit-card, debit-card, skincare, ecommerce, subscription, shipping, refund, and bank-statement descriptors using current official merchant resources, transaction clues, and visible consumer reports.
We distinguish Vitabrid’s verified products, contact routes, and return policy from the unconfirmed details of an individual transaction. Cardholders should verify their specific payment through Vitabrid and the financial institution where it appeared.
Last reviewed: July 2026.
Disclaimer
ChargeOnMyCard.com is not affiliated with Vitabrid Inc., Vitabrid C12, Vitabrid US, Shopify, FedEx, any skincare or scalp-care brand, payment processor, card network, bank, credit union, or financial institution. This article is provided for informational purposes only and is not financial, legal, banking, skincare, medical, subscription, cancellation, shipping, return, refund, dispute, privacy, account-security, or fraud advice. Contact Vitabrid and the applicable financial institution directly regarding a specific order or transaction.
